Wed.Nov 18, 2020

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Bots Kept Jeff From Buying A PS5, And Sandy Had To Hear About It

Forrester eCommerce

It’s not that I’m not a gamer. I enjoy board games and card games: Trivial Pursuit, Settlers Of Catan, SET, Hive. I’m up to level 3056 in Two Dots. As a kid, I played Super Mario Land on my brother’s GameBoy and Sonic The Hedgehog on the family Sega Genesis. But I’ve never been one […].

Games 540
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Grupo Éxito Harnesses Tech Partnerships to Power Pricing and Promotion Offerings

Retail TouchPoints

South American food retailer Grupo Éxito has renewed its DemandTec Price Optimization subscription. The solution helps Grupo Éxito identify shopper behavior trends in order to generate the right price recommendations and improve its assortment by defining product roles by zone and division. “Our multi-year relationship with DemandTec exemplifies how science-based optimization enables us to deliver prices that are more relevant for customers,” said Jorge Vallejot, Technology Director at Grupo Éxi

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2021 B2C Marketing Priorities In Europe

Forrester eCommerce

2020 has been a year of unprecedented political, social, economic, and healthcare disruption — and 2021 shows no signs of these trends slowing down. How should European consumer marketing leaders prepare for the coming year? They must get ready for a digital ecosystem with fewer third-party cookies and device identifiers, all while navigating an unpredictable […].

B2C 379
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How to Create an E-Commerce Business Plan

Kissmetrics

If you ever plan on finding investors, partners, or employees for your e-commerce startup, you’ll need to know how to create a business plan. A lot of people make this process out to be more complicated than it needs to be. When you do it right, creating a business plan doesn’t have to be so difficult. In this guide, I’m breaking down step-by-step everything you need to know about creating a powerful e-commerce business plan.

eCommerce 278
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Rating The Top 10 Digital Business Transformation Firms

Forrester eCommerce

Every year, more firms reach out to me to explain how they’re delivering their own brand of “digital transformation” to clients. When last I checked, I’m tracking over 170 vendors. Needless to say, some of these firms are much more adept at delivering effective transformation services than others. The simple truth is, almost every vendor […].

Other 370
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Can Location Intelligence Make (or Break) the Holiday Shopping Season?

Retail TouchPoints

The COVID-19 pandemic changed consumer behavior patterns seemingly overnight. Knowing this, in preparation for the make-it-or-break-it holiday shopping season, brick-and-mortar stores must evolve and adjust their strategies in completely new ways. But while catering to the new needs and wants of today’s COVID-era consumer, businesses would do well to remember the adage: “Don’t throw the baby out with the bathwater.

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Simon Partners With Narvar to Provide Physical Return Locations

Retail TouchPoints

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. Simon has partnered with Narvar to offer the carrier-agnostic service. Consumers who are in close proximity to a participating Simon property will see the return option in the online returns portal powered by Narvar for its participating retailers.

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Introducing The Forrester Wave™: Graph Data Platforms, Q4 2020

Forrester eCommerce

We recently published “The Forrester Wave™: Graph Data Platforms, Q4 2020” evaluation to help organizations make the appropriate decision when choosing a vendor. Although Forrester has been covering graph databases for more than a decade, this is the first vendor comparison report. While we have long contemplated doing a Wave in this space, it was […].

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Volusion Alternatives That May Be a Better Fit for Your Business

BigCommerce

Is it time to find an alternative to Volusion?

Volusion 418
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European Customer Experience Index, 2020: How Banks And Insurers Can Connect CX with Business Impact

Forrester eCommerce

Our research shows that customer experience (CX) leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products. Yet most of the world’s largest financial services businesses cannot clearly answer the questions: “How much is CX improvement worth in annual profit?” or “How much of the annual profit […].

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

Retail TouchPoints

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. Retailers, platforms and solution providers discussed how they’ve been rising to the occasion during the Redefining the Connected Retail & Consumer Experience virtual event, hosted by the IoT Consortium and GS1 US.

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331: How To Compete Against Black Hat Amazon Sellers With Mike Jackness

My Wife Quit Her Job

Today, I’m thrilled to have my good buddy Mike Jackness on the show. Mike recently sold one of his ecommerce brands, ColorIt, for a 7-figure sum. But he’s been working hard starting a completely different brand called Tactical.com. It’s a real treat to have Mike on the pod today and in this episode, we are going to discuss the right way to do content marketing for an ecommerce store.

Books 156
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Farmstead Raises $7.9 Million, Plans Expansion to Second North Carolina Market

Retail TouchPoints

Taking advantage of the surge in online grocery generated by COVID-19, Farmstead plans to bring its dark store fulfillment model to a third market: Raleigh-Durham, N.C. The expansion will be fueled by a $7.9 million funding round that brings total investment in the company to $14.5 million. Farmstead began in the San Francisco Bay area and announced plans in September 2019 to expand into the Carolinas.

Marketing 230
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Trend Analysis: The Buy Now Pay Later Revolution

ESW

Among the ever-increasing selection of online payment options, there’s a new type of player you’ve probably noticed. The solution you’re offered is a function of where you are from and who you’re shopping with. Whether Klarna, Afterpay, Sezzle, the function of these payment platforms is the same: Consumers get the product immediately with a small down payment.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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HomeGoods Provides Bright Spot for TJX in Q3; Retailer Plans Ecommerce Launch for Banner in 2021

Retail TouchPoints

The TJX Companies Inc. exceeded Wall Street’s expectations in Q3 , fueled by strong growth in its HomeGoods division, which generated 15% comp-store sales growth. “At HomeGoods, we delivered another quarter of double-digit open-only comp store sales growth,” said Ernie Herrman, CEO and President of TJX in its earnings release. “To both leverage our strength in the home category and capitalize on our market share growth opportunities, we are pleased to share that we plan to roll out ecommerce on

eCommerce 213
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How To Optimize Images For WordPress Website

MakeWebBetter

Image optimization of your WordPress website can be some tedious work to do. But do you know? Images can have a great impact on your WordPress site speed. Speed matters when it comes to increasing traffic or performance of your WordPress website. According to a survey, the website which takes less time i.e. 3 sec […]. The post How To Optimize Images For WordPress Website appeared first on MakeWebBetter.

eCommerce 129
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Home Depot Buys Maintenance and Repair Distributor for $8 Billion

Retail TouchPoints

The Home Depot will purchase HD Supply Holdings , a national distributor of maintenance, repair and operations (MRO) products, in a deal valued at $8 billion. The retailer plans to fund the transaction with cash on hand and debt, and expects it to be completed by Jan. 31, 2021. “The MRO customer is highly valued by The Home Depot, and this acquisition will position the company to accelerate sales growth by better serving both existing and new customers in a highly fragmented $55 billion. marketp

Supplies 164
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How We’ll Shop in 2021: Key Trends and Consumer Habits

RetailMinded

How, where and who we shop with is changing at breakneck speed. Over the past six months we’ve seen seemingly infallible household brands declare bankruptcy, shopping malls have become ghost towns and the ecommerce industry has boomed to the point where data suggests that it will almost have doubled in size by 2022. . Shopping habits changed so rapidly in 2020 that thousands of businesses were caught unaware.

Consumer 128
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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80 Brands Offering Mobile Storefronts Via ‘Swipe.Shop.’ for Holidays

Retail TouchPoints

Group Nine Media has launched a mobile commerce solution dubbed “Swipe.Shop” that will feature more than 80 bespoke digital storefronts and spotlight products/gifts for the holiday season. The mobile shopping experience will offer 50% of its products from small business owners, with 15% of all shelf space reserved for Black-owned businesses. The mobile storefronts will be curated from editors across the five Group Nine brands ( The Dodo , NowThis , POPSUGAR , Thrillist and Seeker ), and they wil

Mobile 166
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Epic Games Versus The App Store: A Fight for Autonomy and Freedom in the Ecommerce Era

FastSpring

Note: Apple announced that it would be reducing the App Store fee from 30% to 15% for most developers starting on January 1st, 2021. Check out this article from The Verge for more information. For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store.

Games 115
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Wedding apparel retailer Brideside abruptly shuts down

RetailDive

Customers that have questions about orders are instructed to contact individual designers because the company is "no longer able to field inquiries.

Apparel 125
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Prime minister unveils plans to accelerate EV chargepoint rollout

TalkingRetail

Prime minister Boris Johnson has today (18 November) unveiled plans to invest £1.3bn to accelerate the rollout of chargepoints for electric vehicles in homes, streets and on motorways across England. The news came as he confirmed that cars fully powered by petrol or diesel cannot be produced after 2030, but some hybrid cars will be.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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TJX to launch HomeGoods e-commerce as the category fuels stellar Q3

RetailDive

The off-price retailer faces uncertainty during the holiday quarter, however, and that may not ease until the pandemic ends.

eCommerce 131
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Who Do You Trust? Why the Pandemic Era Calls For More Trust and Transparency From Online Brands 

RetailMinded

One thing is becoming certain in the pandemic era — trust and transparency have never been more important. . Over the past three months, Brightpearl has surveyed over 2,000 US consumers to better understand their priorities and concerns as the pandemic evolves, and we’ve discovered a new consumer emerging from this period of uncertainty that places far greater priority on trust than ever before.

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As pandemic continues, Home Depot and Lowe's continue to reap benefits

RetailDive

Heading into the winter months, analysts don't expect the sales boom to subside as consumers will be forced to stay inside more.

Consumer 120
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Walmart experiences inventory shortages in cleaning supplies, t-paper

RetailWire

Shoppers are stocking up on products such as cleaning supplies and toilet paper as the number of COVID-19 cases and hospitalizations across the U.S. has skyrocketed in recent weeks. Walmart CEO Doug McMillon said out-of-stock levels are not where they were in the spring, but that it was still “disappointing” to see “as many out-of-stocks as we have in consumables right now generally.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Target steals more market share as same-day channels grow 217% in Q3

RetailDive

The retailer posted banner numbers across the board as consumers leaned on its digital-first services, and flocked to its stores, too.

Channel 117
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Replatforming Your Website: Avoid Marketing Pitfalls

ROI Revolution

Published November 18, 2020. Replatforming your website is a major undertaking. There’s no simple solution or magic button you can press to get the job done quickly and efficiently. It takes a commitment of time, resources, and patience to effectively transition your website. One of the major concerns for many businesses when going through this process is what will happen to their website once the transition is complete?

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Joann rolls out BOPIS tech that identifies order pickup time

RetailDive

The retailer introduced technology that gives a customer ETA on pickups and prioritizes fulfillment based on those arrival times.

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Nisa continues Big Countdown campaign

TalkingRetail

Nisa is continuing its Big Countdown campaign with a raft of new offers to “better support its partners and their customers during these uncertain times”. The campaign, which launched at the end of summer, covers a wide range of products on one-week-only offers that will keep landing in store until the first week of 2021.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib