Tue.Aug 24, 2021

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Stop Firefighting – Learn From Firefighters How To Deal With Crises

Forrester eCommerce

The Firefighting Dichotomy When problems or a crisis arises in a business context, we often hear leaders refer to how busy their teams are firefighting. This paints a picture of chaos in the workplace with over-worked and stressed-out teams running from problem to problem, not addressing an issue before they are interrupted by the next […].

Reference 446
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369: How To Get Top Dollar For Your Business, FBA Rollups & More With Joe Valley

My Wife Quit Her Job

Today I have my friend Joe Valley on the show. Joe is the co-owner of Quiet Light brokerage which is an online brokerage firm that helps you buy and sell businesses. I asked Joe to come on the podcast to discuss the overall online business market, how to sell your online business, the typical valuations he’s seeing, and the Amazon FBA roll-up land grab that is going on right now.

Marketing 294
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Prepare Now For Data Deprecation’s Impact On B2B Advertising

Forrester eCommerce

The four forces driving data deprecation are already making a negative impact on B2B advertising use cases. B2B advertisers must change three key processes as soon as possible to ensure advertising success and buyer experience continuity.

B2B 435
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Ulta Beauty COO: Harnessing Disruption with Powerful Try-On Tools and Store-in-Store Partnerships

Retail TouchPoints

Evolution is essential to retail success, even when you’re on top — a maxim Ulta Beauty has embraced over the past year as the industry reinvented itself a rapid pace, according to Kecia Steelman, COO, President of International during her opening keynote at retailX 2021. The retail beauty leader didn’t rest on its laurels; it took the opportunity to expand in new ways while fine-tuning its existing strengths.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Journey Mapping Q&A: How To Use Journey Maps As A Change Management Tool

Forrester eCommerce

CX professionals must use customer journey maps as a change management tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.

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Walmart Expands White Label Offerings with Third-Party Delivery Services

Retail TouchPoints

Walmart is commercializing its delivery platform with a new white label service — Walmart GoLocal — that will allow other merchants to tap into the delivery capabilities and nationwide coverage of the largest brick-and-mortar retailer in the U.S. This is the fourth such offering Walmart has rolled out over the last two years as it seeks to diversify revenue streams and compete with Amazon , which JPMorgan predicts will overtake Walmart to become America’s largest retailer by 2022.

More Trending

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Holiday Shopping in a Post-Pandemic Era: What Retailers Need to Know

Retail TouchPoints

As retailers prepare for the holiday shopping season ahead, many may be thinking that now is the time to start preparing, wondering if we are gearing up for another extended, ecommerce-driven season. While we likely can expect to see more digital acceleration, what do we know beyond that? The Delta variant is presumed to be stronger and spreading faster, and retailers are already being affected in fundamental areas.

Retail 264
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Demand Planning: Five Steps To Determine The Right Marketing-Approach Mix

Forrester eCommerce

The marketing annual planning process often starts with a lack of alignment with sales. Learn how to gain that alignment from the outset.

Marketing 246
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Ten Tips for Getting Started With Headless Commerce

GetElastic

Headless Commerce decouples the customer facing frontend presentation layer of your eCommerce experience, from the backend commerce engine. This decoupling provides an unmatched level of flexibility that enables you to make changes as your business needs change quickly and easily. Getting started with a Headless Commerce Approach can feel daunting, here are 10 tips to get you started.

Reference 148
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Experiment, Then Scale: Lessons From Manufacturing

Forrester eCommerce

What's the best way to scale innovation at your firm? Start by learning from others' missteps. Find out more in this blog post.

Blog 231
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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How Hotel Chocolat is improving its delivery processes

Retail Technology Review

Hotel Chocolat, Luxury British chocolatier and cacao grower, has partnered with Operations Experience Management platform, parcelLab, to elevate the online customer experience, in response to the changing consumer behaviours and significant shift to ecommerce seen within the last 15 months.

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7 Customer Retention Strategies for 2022

ecomdash

Customer retention is essential to any business. Here are seven customer retention strategies that can help you keep loyal customers. The post 7 Customer Retention Strategies for 2022 appeared first on Ecomdash.

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Google’s Free Listings: A Year in Review

ROI Revolution

Published August 24, 2021. In late April 2020, Google announced the expansion of the Surfaces across Google program in an effort to grow free organic traffic to advertisers’ sites. These “listings” replaced a portion of Shopping Ads’ real estate in the Google Shopping Tab and have now expanded to include local inventory free listings and the Knowledge Panel that usually appears on the right side of the main search results page.

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Klarna reaches 20M US customers

RetailDive

That's double the platform's customer base from June of last year, as buy now, pay later companies gain steam in the U.S.

Customer 122
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Top Selling Items On Flipkart In 2021

Ecommerce Guru

E-commerce websites have played a critical role in the online retail revolution since their inception. They have had and continue to have a huge impact on the lives of Indian online buyers. These shopping portals cater to the demands of a bigger community and try to make online purchasing a pleasant experience. That is why we got the list of top selling items on flipkart in 2021.

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This Amazon Fresh store is only blocks from a Whole Foods. Why?

RetailDive

The two grocery properties are in the same Washington, D.C., neighborhood. But, the stores are on such different trajectories it may not matter.

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Connect 2021: The Leading E-Commerce Event of the Year is Back

ChannelAdvisor

The year’s best e-commerce event, ChannelAdvisor Connect , returns September 14-15, 2021! Registration is free and the entire conference is virtual, so you can join from the comfort of your own home or office. We had an amazing turnout last year, with more than 2,500 registrants from 65 countries, and we can’t wait for this year’s two-day event. Take a seat where you feel most comfortable and join our team of e-commerce experts as they guide us through each session.

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Walmart to sell its delivery service to other businesses

RetailDive

The new service, Walmart GoLocal, offers the retailer's logistics capabilities to outside companies of all sizes.

Other 126
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Top Consumer Trends for Beauty and Personal Care Brands | Salsify

Salsify

In the State of Fashion 2021 , McKinsey estimates that by the end of 2021, ecommerce accounted for 35% of the U.S. beauty and personal care industry, compared with 20% pre-crisis. IBISWorld also forecasts that this year, the industry revenue will grow 7.4%.

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1-800 Contacts lawsuit takes aim at Warby Parker's ad search strategy

RetailDive

The DTC brand is placing ads in the search results of the contact lenses specialist that the latter claims lead consumers to a confusingly similar site.

Consumer 107
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Boots to offer drugs and make-up on Deliveroo

365 Retail

Boots has become the latest high street brand to sign up with Deliveroo to help customers who may have over-indulged on the food and drink delivery app the night before. The company launches a 14-store pilot in cities across the country from Monday, including London, Edinburgh and Nottingham initially, with plans to roll out in other areas if successful.

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Best Buy flexes ongoing strength in Q2 as online sales drop

RetailDive

The electronics retailer is expected to continue to enjoy strong demand for its gadgets and services, but could face renewed competition from Amazon.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Why is Google Data Studio so slow?

Funnel.io

As a digital marketer, you likely spend considerable time building marketing reports in Google Data Studio. So you may occasionally get a little frustrated when it takes a while to load. It is that annoying amount of time, right? Not long enough to do anything else, but long enough for you to look at the ceiling and think about what you’re going to have for dinner tonight….

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Amazon aggregator D1 Brands raises $123M

RetailDive

More investors are lining up to fund companies that are acquiring third-party sellers from Amazon and other digital natives.

Other 111
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Retail leaders call on Government to follow Holyrood to protect shop workers

365 Retail

Retail leaders have called on the UK Government to follow Holyrood in extending new protections for retail workers. Shop workers in Scotland will be better protected from Tuesday as the new Protection of Workers act comes into force. The law, which was passed unanimously in the Scottish Parliament, will make assaulting or abusing retail staff a standalone offence, with tougher sentences for perpetrators.

Retail 59
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Urban Outfitters to launch resale platform Nuuly Thrift

RetailDive

The marketplace will accept products for resale from any brand, and will act as the sister company to Nuuly Rent.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Connect 2021: The Leading E-Commerce Event of the Year is Back

ChannelAdvisor

The year’s best e-commerce event, ChannelAdvisor Connect , returns September 14-15, 2021! Registration is free and the entire conference is virtual, so you can join from the comfort of your own home or office. We had an amazing turnout last year, with more than 2,500 registrants from 65 countries, and we can’t wait for this year’s two-day event. Take a seat where you feel most comfortable and join our team of e-commerce experts as they guide us through each session.

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Sales of gray market luxury goods are booming

RetailWire

The gray market of personal luxury goods grew eight percent last year to $257 billion worldwide, according to Luca Solca, an analyst at Sanford C. Bernstein. Gray market goods, unlike counterfeit black market items, are authentic but have no relationship with brand manufacturers while being sold at significant discounts to prices charged through conventional channels.

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Online/offline integration; the new ‘lockdown buster’

iVend

Open one day, shut the next Lockdown – the word that entered our collective vocabulary in 2020 has, for many of us, become a fact of life. As the Coronavirus still runs rampant, with Delta accelerating transmission and vaccinations not yet fully deployed, lockdown is still, for many countries, the major defence mechanism against the pandemic.

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Urban Outfitters to open second-hand clothing marketplace

RetailWire

Urban Outfitters is launching Nuuly Thrift as an iPhone app this fall. It will enable the retailer’s customers to sell their second-hand clothing to other consumers similar to the service offered by Poshmark. Urban Outfitters will collect a commission on resales. “Our job is to grow,” said David Hayne, president of Nuuly and chief technology officer for Urban Outfitters.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib