When Good Customer Service Comes Down To One Simple Question
RTP blog
NOVEMBER 7, 2017
By Adam Blair, Executive Editor “Did you find everything you’re looking for?” One of the two suburban supermarkets I shop at has trained its cashiers to ask customers this question just as they are beginning to scan their items, and it’s often struck me as odd and sometimes irrelevant. Generally I say “yes” without much thought, or I toy with the idea of saying something snarky like “I was looking for inner peace, but I settled for a box of doughnuts.
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