Tue.Nov 07, 2017

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When Good Customer Service Comes Down To One Simple Question

RTP blog

By Adam Blair, Executive Editor “Did you find everything you’re looking for?” One of the two suburban supermarkets I shop at has trained its cashiers to ask customers this question just as they are beginning to scan their items, and it’s often struck me as odd and sometimes irrelevant. Generally I say “yes” without much thought, or I toy with the idea of saying something snarky like “I was looking for inner peace, but I settled for a box of doughnuts.

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Expert Q&A: Work with Amazon, or Against Amazon?

Optimizely

How do you both work with and compete with Amazon? It’s not an easy task. We talked about this challenge with Jeff McRitchie, the VP of Marketing at MyBinding.com , one of the largest binding and laminating dealers in the United States. The company started 20 years ago as a small business with a traditional door-to-door sales force. McRitchie co-founded the web portion of the company, launching MyBinding.com in 2002.

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5 Supply chain challenges you need to get on top of

TradeGecko

Once upon a time, supply chain management was easy. Today, businesses have to contend with global competition, product life cycle compression, and most importantly, rising customer power.

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The way we vote

Steve Dennis

A lot of people will be going to the polls today. But most won’t–and not because they aren’t holding elections in their community. Voter turnout is ridiculously low in many parts of the country, particularly in local elections. And that means those that actually show up have disproportionate influence. Of course we get to vote on lots of things each and every day by deciding what we give our time and attention to.

Other 84
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Keep Black Friday shopping free of fake goods

Retail Technology Review

MarkMonitor, the enterprise brand protection solutions provider, is advising online shoppers to be more vigilant leading up to Black Friday. In the annual search for bargains and discounted goods, consumers are more at risk when it comes to unintentionally buying counterfeit goods.

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Podcast Q&A: How to Define eCommerce Success and Where to Play

Profitero

eCommerce forms a critical part of any brand’s go-to-market strategy, but fundamental questions remain for many, such as how to define success and where to focus resource. In this Q&A, Sabir Semerkant, SVP of eCommerce at digital agency VaynerMedia, provides his point of view. Check out the podcast for the full interview. Keith Anderson : It would be beneficial to hear about how you define eCommerce.

More Trending

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Notes From the Field: Developing Clickable Content

Bronto

Content is a critical component of email marketing, as our speakers at the Commerce Marketing Spotlight event in Los Angeles illustrated very well. The post Notes From the Field: Developing Clickable Content appeared first on Bronto Blog.

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VIDEO: B2B eCommerce 3 -Simplify your wholesale workflows with B2B eCommerce

TradeGecko

TradeGecko has produced a series of videos around B2B eCommerce, brought to you by our very own Geckos, to delve into the world of selling wholesale online. To discover how getting online with B2B eCommerce will simplify your wholesale workflows, keep watching!

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Three tips for improving search discoverability this holiday

Salsify

Your product cannot get bought if shoppers don't find them. Our recent Holiday Shopping Keyword Intelligence Report revealed that leading brands update their product content to align with consumers search needs -- and those that make significant updates over the holiday season improve their discoverability.

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Webinar: How to get paid 3x faster with TradeGecko Payments

TradeGecko

There are two common goals all businesses can agree upon: getting paid by your customers and getting paid quickly. One way to achieve these goals is to embrace the world of payment technology. With that said, we recently hosted webinar entitled, How to get paid 3x faster.

Webinar 60
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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5 Good Reasons To Call Third Party Shopify Store For Integration Solutions

ChannelSale

Ecommerce marketplaces and shopping carts usually offer a set of basic integration features to users of these platforms. But, more often than not, these features are seldom enough to cover the extended requirements of sellers when it comes to establishing end to end automation, operational harmony and increasing productivity in the face of extreme competition.

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From in Line at TJ Maxx to Online: A Lesson in Checkout Optimization

Dynamic Yield

Replicate one of TJ Maxx's successful in-store strategies with these checkout optimizations and find inspiration from online retailers who are leveraging the cart page to influence impulse buys with in-the-mood shoppers. The post From in Line at TJ Maxx to Online: A Lesson in Checkout Optimization appeared first on Dynamic Yield.

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Why eBay Sellers Are Switching Places With Walmart.com

ChannelSale

Many top and established eBay sellers have been seen shifting their base to Walmart online marketplace slowly and steadily, and here are the reasons why this shift appears to be the best decision they have ever taken in their lives…. Walmart is a universally recognized retail giant. Everyone knows Walmart and buyers are also amply aware of the fact that they can find good quality products in this platform in the lowest prices.

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4 Chinese Marketplaces To Keep an Eye On

ChannelAdvisor

We all want to sell more online and when it comes to opportunities to sell more there isn’t a much bigger opportunity than the Chinese market. China is hugely geared towards e-commerce, with 90% of all transactions taking place online and the Chinese market currently accounting for one in every two worldwide e-commerce transactions according to Forbes.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Follow us on Social Media!

Prisync

First off, we’d like to thank you for being part of Prisync as a customer. We’re growing day by day with your help and great support and also trying to improve our service as much as possible we can. We always feel that you, as a customer of Prisync, are with us during our journey and now we need some help to make our social media accounts better and more visible.

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The Winners and Losers of the Amazon + Nike Partnership

Smile.io

For the past couple of years, the ecommerce landscape has braced itself against the impending wave known as Amazon. However, while we’ve now climatized to Amazon’s authority in the ecommerce industry , another mega-brand has made an appearance in the headlines: Nike.

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Exactly How Andie Swim Went from Idea to Over 1,000 Orders in 9 Short Months

BigCommerce

In summer 2016, my company BarkBox scheduled a company retreat to a lake. Within minutes of receiving an invitation, panic set in. I had a drawer full of bikinis, but this was a work event, and I felt it would be more appropriate to wear a one-piece swimsuit. I set out to find an appropriate swimsuit and, hard as I tried, I couldn’t find one that was right for the occasion.

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2018 Shopify VS Big Cartel Comparison (Choose Your Store Builder)

Creating a Website Today

It’s a proven trend I’ve seen: People looking for the top eCommerce platforms are using a term like Shopify VS Big Cartel. I get it: They want to compare them. I figured since I’m seeing this it would be nice to go over each one and put them head to head in certain areas. Let’s check them out. Shopify Vs Big Cartel For Pricing.

Shopify 30
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Customer Snapshot: Chesapeake Bay Outfitters

Heartland

For more than 30 years, Chesapeake Bay Outfitters has been a pillar of the small but vibrant seaside town of Saint Michaels, Maryland. Once a five-and-dime, it has ripened into a multi-faceted men’s and women’s apparel store, catering to the thousands of Eastern Shore tourists who walk through its doors each summer, while maintaining a loyal year-round customer base.

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Same-Day Delivery: Is It a Must for Any Retailer?

OrderDynamics

Same-Day Delivery: Is It A Must For Any Retailer? Retailers are feeling the crunch of an increasingly aggressive market led by Amazon. They are searching for new ways to satisfy customer demands, especially for seamless brand experiences. And given the prevalence of demands for convenience and speed in this paradigm, many are giving into the pressures Amazon is applying.

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Holiday Seller's Guide

Weebly

It's time to ring in another holiday season — and for eCommerce stores that also means ringing up sales. There's no better time to give your business a boost: The holiday season can account for as much as 30% of total retail industry sales , according to the National Retail Federation (NRF). For some stores, that percentage can be even higher.

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The beginning seller’s quick guide to multi-channel sales

Payoneer

Multi-channel eCommerce creates more gateways to connect your customers to your products than a single-channel operation. In addition to the ability to attract a broader customer base, selling through multiple channels creates synergy because your customers can purchase in the desired format at any point in time. The following is an overview of how to leverage multi-channel sales opportunities to increase your business results.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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6 resources to grow, organize and clean your master list

Klaviyo

Your master list— it’s likely the epicenter for your email marketing strategy and a critical component of the revenue you generate from online sales. After all, the average ecommerce store attributes 27% of total revenue to email. That’s a lot of dog food! Are you giving your crown jewel (master list) the best care to make sure it grows, stays organized, and clean?