Wed.Jul 01, 2020

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In A Crisis, Customer-Obsessed Government Can Save Lives

Forrester eCommerce

The notion of the customer at the center of government is not a new concept. For centuries, government employees have been identified as “civilian servants of the public” Becoming a politician or government departmental employee was considered a noble act of serving individuals, the community, and the nation. Few organisations, and even fewer vocations, shape […].

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Instagram Sales: How to Captivate Consumers With Your Brand

BigCommerce

Since Instagram’s inception back in October 2010, approximately one billion monthly users have introduced the social media platform into their…

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Share Your Sales Enablement Experiences With Us!

Forrester eCommerce

Sales enablement and marketing professionals interested in the current and future state of the sales enablement function should take this survey and be the first to receive results.

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Macy’s Reports $3.6 Billion Loss In Q1 But Sees Gradual Recovery Ahead

Retail TouchPoints

Macy’s reported a net loss of nearly $3.6 billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 billion for the same period a year ago. However, nearly all locations have reopened since the quarter ended on May 2, and results at these locations have exceeded expectations. Macy’s expects a gradual sales recovery in the coming quarters.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Lessons On Building Digital Products – And Future-proofing A Better Mousetrap

Forrester eCommerce

While a lot of firms are hurting right now, there are a few who are doing better than most. Digitally advanced firms typically outpace others when it comes to revenue growth. While many firms focus digital efforts on improving customer experiences, advanced firms also look for opportunities to drive new sources of revenue from new […].

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RetailWire: Cheers For Lululemon’s MIRROR Acquisition, But Is The Pricing Right?

Retail TouchPoints

This week’s purchase of the MIRROR home fitness platform by lululemon athletica for a $500 million price tag could mark the first of many alliances between retailers and in-home service providers. Many of the participants in a recent RetailWire discussion about the acquisition called it a smart move by the two companies, but several warn that the success of these and other partnerships will depend on: A strategic approach to pricing, particularly in terms of recurring revenue; Strong alignment b

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Loyalty Is The Key To Survival For Retail

Retail TouchPoints

As the U.S. economy remains unstable, rather than spending precious cash, brands need to get creative with the stable economy they totally control — their brand loyalty programs. It’s been estimated that there are 48 trillion reward points worth $360 billion sleeping in customer accounts across the globe. In 2016, Business Insider reported that Starbucks had $1.2 billion of customer funds in its loyalty program, more money than some banks.

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311: Nick Shackelford On How To Scale An Ecommerce Business With Ads

My Wife Quit Her Job

Today I’m happy to have Nick Shackelford on the show. Nick runs Structured Social which is a company that specializes in the growth of ecommerce brands. He is a master of paid media, has spent over 85 million on Facebook and pioneered well-known products like the fidget spinner. In this episode, we’re going to discuss how he scales ecommerce brands with paid advertising.

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Report: Walgreens Tests 30 Small-Format Stores Emphasizing Pharmacist-Patient Relationships

Retail TouchPoints

Walgreens Boots Alliance has rolled out 30 small-format pharmacies as part of a pilot test of stores with fewer front-of-store items and over-the-counter medicines, according to CNBC. The locations will emphasize the relationships between pharmacists and customers and help the company move away from a “one-size-fits-all approach” to its store fleet, according to Rina Shah, VP of Pharmacy Operations at Walgreens.

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Kleenex removes plastic opening from all tissue boxes

TalkingRetail

Kleenex, the UK’s leading facial tissue brand, is removing the plastic opening on all its tissue boxes as part of its wider aim to reduce plastic waste across its portfolio. The plastic opening, or collar, which helps dispense tissues one at a time, has been completely removed from all variants. Products in the brand’s premium. This story continues at Kleenex removes plastic opening from all tissue boxes.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Amazon Awards Bonuses To Frontline Workers After Ending Pandemic Pay Raises

Retail TouchPoints

Frontline employees who worked for Amazon for the entire month of June are being rewarded with one-time bonuses that will cost the company a total of $500 million , according to a June 29 note to employees from Dave Clark, SVP of Worldwide Operations for Amazon. As of June 1, Amazon’s frontline employees stopped receiving the $2 per hour pay increase that had been instituted at the beginning of the pandemic.

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Coronavirus gives forecourt operators a new lease of life

TalkingRetail

The coronavirus pandemic has been liberating for forecourt operators and going forward they have to be more adventurous, an ACS conference has heard. Despite seeing fuel volumes drop by up to 70% amid the pandemic, forecourt operators are thriving because of increased food and alcohol sales, and they are enjoying the challenge. Nadine Stacey, head. This story continues at Coronavirus gives forecourt operators a new lease of life.

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The not-so-grand reopening of retail

RetailDive

As COVID-19 cases spike in areas of the U.S., some stores are reclosing, while others struggle to enforce safety precautions.

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Weetabix on the Go back on TV

TalkingRetail

Breakfast drink Weetabix on the Go is returning to TV screens this summer with a new advert as part of a sponsorship of ITV2’s Showtime in July and August. The ads target 16- to 34-year-olds, a key demographic for the breakfast drinks sector. Weetabix on the Go will also partner on social media with Micro. This story continues at Weetabix on the Go back on TV.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Macy's Q1 loss approaches $4B

RetailDive

The eye-popping tumble is nearly four times the department store's warning last month, as forced closures prompted a $3.2 billion impairment charge.

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New-look Jammie Dodgers go vegan

TalkingRetail

Burton’s Biscuit Company has unveiled a new look for its Jammie Dodgers brand that includes bringing key product credentials front of pack. Rolling out from this month (July), the new look will feature on all Jammie Dodgers SKUs, including Jammie Dodgers Minis. Kate Needham, marketing director at Burton’s Biscuit Company, said: “The pack redesign stays.

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NY governor mandates HVAC upgrade for malls to open

RetailDive

But experts say that, compared to masks and distancing, the filter requirement isn't the best way to prevent the spread of COVID-19.

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June 2020 Social Media Water Cooler: Facebook, TikTok, & Pinterest

ROI Revolution

Published July 1, 2020. Welcome to our June 2020 Social Media Water Cooler. We hope you are safe & healthy and that your business is continuing to thrive during this unprecedented time. This month, we saw advertising growth on Pinterest and TikTok, a new in-app shopping feature from Facebook, and more! If you are interested in content specific to the impacts of the pandemic, take a look at our article focusing on the impact of coronavirus on ecommerce or our article on how some brands are

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Adidas HR chief out as employees seek more diversity

RetailDive

In a statement on her departure, Karen Parkin said that "to unify the organization it would be better for me to retire and pave the way for change.

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COVID-19 & Google Smart Shopping: Optimizing in a Dynamic Market

ROI Revolution

Published July 1, 2020. Google’s Smart Shopping intelligent machine learning has been transforming how brands are performing in the Shopping segment. The average Smart Shopping campaign increases conversion value 30% over a standard campaign. For more information on determining if Smart Shopping is a good fit for your brand, please reference this blog post.

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Stein Mart gets $10M in stimulus aid as it faces steep losses

RetailDive

The discount retailer is searching for capital, and a potential buyer, amid the COVID-19 crisis, which is forcing it to run down its credit line.

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The top 3PL companies in the USA in 2020

TradeGecko

With eCommerce sales in the United States reaching USD$360.3 billion in 2016 and projected to surpass US$603.4 billion by 2021, the writing is on the wall: eCommerce in the US isn’t going anywhere.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Tune in to the Pressing Matters Podcast to Learn How to Sell WordPress Plugins Worldwide

FastSpring

As a full-service ecommerce partner, we here at FastSpring have always had an affinity for the WordPress community. That’s because our robust platform directly supports businesses around the world that sell WordPress themes, plugins, and more. And software providers that power their websites with WordPress use our plugin to build highly customized shopping experiences that convert and drive more revenue directly from their site.

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Is Your eCommerce Business Ready for Future Growth: 9 Trends to Watch

Omniconvert

Did you know that U.S. consumers will spend more than $709 billion on eCommerce in 2020? That’s an 18% increase. The post Is Your eCommerce Business Ready for Future Growth: 9 Trends to Watch appeared first on ECOMMERCE GROWTH Blog.

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Ecommerce Lately June 2020

ecomdash

Walmart tops eBay for online sales in the US and Amazon offers a digital credit line. Let's review all the latest ecommerce news for June. The post Ecommerce Lately June 2020 appeared first on Ecomdash.

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Rural communities continue to be hardest hit by lack of access to cash

TalkingRetail

Nearly one in eight UK consumers (12%) no longer have easy access to cash, with rural communities hardest hit, new figures show. Information published yesterday (30 June) by the Financial Conduct Authority (FCA) and Payment Systems Regulator (PSR) reveals the locations of “cold spots” around the country where consumers do not have access to cash. This story continues at Rural communities continue to be hardest hit by lack of access to cash.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Macy’s loses $3.58B in first quarter

RetailWire

Macy’s reported a loss of $3.58 billion in the first quarter as the retailer saw its sales nearly cut in half as stores were forced to close due to the novel coronavirus pandemic. “While our stores are re-opened, we expect that the COVID-19 pandemic will continue to impact the country for the remainder of the year,” Chief Executive Officer Jeff Gennette said in a statement.

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GroceryAid launches school essentials grant

TalkingRetail

Industry charity GroceryAid has launched a new school essentials grant that aims to reduce the financial impact on parents working in the grocery sector when children go back to school in September. The grant is designed to help families buy school essentials for the start of the new term. Applicants who can show they are. This story continues at GroceryAid launches school essentials grant.

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Beer Sales And Merchandising Tips From an Industry Expert

RepslyBlog

Selling beer is easier said than done - you know that. Your team works hard to brew delicious beer and build a unique brand image. Your sales reps fight tooth and nail to get your cases in as many stores as they can. Unfortunately, that’s only half the battle. To actually get your beer into the hands of consumers, your brand has to outperform your competitors at the point of sale - the liquor store.

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JW Filshill unveils news KeyStore business website to drive growth

TalkingRetail

Glasgow-based symbol group KeyStore is aiming to expand its portfolio across Scotland and the north of England with the launch of a new website for prospective members. The launch comes amid what the company says is a strong stream of enquiries from retailers during the coronavirus lockdown. Its new KeyStore website aims to give prospective. This story continues at JW Filshill unveils news KeyStore business website to drive growth.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio