Sat.Oct 01, 2022

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Nailing Chat Is Hard. Here’s How To Get It Right. 

Forrester eCommerce

I have spent the better part of the last decade helping enterprises with their digital channel strategies. Omnichannel transformation is still a phrase on many enterprise’s lips, with companies across industries looking to launch (or in some cases re-launch) digital channels to support their customers. Lots of things have changed since the early days of […].

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Squarespace vs Wix vs GoDaddy: A Thorough Comparison

Ecommerce Platforms

Hundreds of entrepreneurs take the plunge every year and dive head-first into ecommerce. Each of them, at one point or another, will likely ask themselves: which ecommerce platform is best? There are dozens of options, each claiming superiority. While most ecommerce platforms have overlapping features, the user experience and the sophistication of the functionality on offer vary significantly from one to the next. .

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As Cannabis Goes Mainstream, Opportunity Grows for Traditional Retailers

Retail TouchPoints

Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in the past year, making the trajectory clear —traditional retailers, take note.

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How to Get a Liquor License in Oklahoma: A Guide for Liquor Store Owners

Korona

Whether you plan to start a convenience store , grocery store, liquor store , winery , or any other business that sells alcohol in Oklahoma, you will need to obtain the applicable liquor license(s). First and foremost, to take advantage of the growth in the alcohol industry, you will need an Oklahoma Alcoholic Beverage Laws Enforcement (ABLE) license.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Is Your Email Marketing Software The Right One? 5-Point Assessment Guide

Retail TouchPoints

According to a Litmus study , every $1 invested in email marketing yields a profit of $36 —which is quite a return. Moreover, 78% of marketers say email marketing is crucial for the success of a business. Why? Some of the reasons are hidden in the fact that email marketing is personal, customizable, and measurable. When leveraging it for business growth, your email marketing software can make all the difference.

Marketing 107
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Nike ‘aggressively’ clearing inventory ahead of holidays

RetailDive

Some out-of-season apparel arrived late, while holiday apparel arrived early, leading inventories to rise 44% year over year.

Apparel 118

More Trending

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How to Turn Detractors into Promoters

Omniconvert

Learn how to turn NPS Detractors into Promoters so you can benefit from customer referrals, increased revenue, and more loyal customers in the long run. . The post How to Turn Detractors into Promoters appeared first on Omniconvert Ecommerce Growth Blog.

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Burberry Appoints New Chief Creative Officer as Tisci Departs

Retail TouchPoints

Burberry has appointed Daniel Lee to the role of Chief Creative Officer starting Oct. 3, 2022. He will report to CEO Jonathan Akeroyd, who began leading the luxury brand in April 2022. Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. Tisci’s departure was announced only days after the presentation of his Spring/Summer 2023 collection in London, which was his last for Burberry.

Fashion 103
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Stitch Fix again makes ‘Freestyle’ e-commerce site exclusive only to box customers

RetailDive

The apparel styling service ended the requirement a year ago but has revisited the policy as it struggles to reconcile its two business models.

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Fanatics, Sephora Add Hyperlocal Delivery Options in Advance of Holidays

Retail TouchPoints

Sports fan destination site Fanatics and beauty retailer Sephora are both gearing up for the holiday sales rush with the debut of new, faster delivery options. Fanatics has teamed up with UPS -owned Roadie to offer local next-day delivery; while Sephora has debuted a same-day delivery option that will be served by its delivery partners Uber , DoorDash and Shipt , depending on the region.

Retail 100
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Joe Cicman - Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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In settlement with Lululemon, Peloton will phase out certain designs

RetailDive

The at-home fitness brand was accused of patent and trademark infringement by Lululemon.

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Amazon to Invest Nearly $1B to Expand Pay and Benefits for Frontline Employees

Retail TouchPoints

Amazon will increase pay for U.S. frontline employees beginning in October 2022 through a nearly $1 billion investment over the course of the next year. This change will raise the average starting pay for customer fulfillment and transportation departments to more than $19 per hour up from an hourly rate of $18. Employees will earn between $16 to $26 per hour depending on position and region within the U.S.

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The Weekly Closeout: Beyond Yoga opens its first store and H&M looks to cut costs

RetailDive

The active brand is planning more stores down the pike, while the fast-fashion retailer is hoping to stem losses by charging for returns.

Fashion 87
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One in Three Brits Would Prefer To Reach Customer Service via WhatsApp

365 Retail

One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. Despite call centres being a traditional means of communication between brands and their customers, this is now the preference for under half of the UK population (43%), according to a survey of 1,000 Brits by telecommunications provider Esendex.

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Retail's Next Frontier: Exploring and Proving the Value of A

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Supergoop expands executive team

RetailDive

Company veteran Britany LeBlanc was promoted to chief marketing officer, and LVMH alum Ryan Crowley will be chief financial and chief operating officer.

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How to join the dots between seemingly disparate customer demands; sustainability and value

365 Retail

With today’s dueling priorities of competitive pricing and a drive towards sustainable practices, retailers may feel stuck between a rock and a hard place. For the last decade, sustainability has been growing in the consumer consciousness; nearly 70% say it is important to buy from brands committed to sustainability. Online searches for sustainable products are up over 70% in five years.

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Lululemon puts Mirror acquisition to use with Lululemon Studio program

RetailDive

The membership, launching next week, costs $39 per month and requires customers to own the at-home fitness device.

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Kibo Client Summit in L.A. Brings Together Retail Leaders and Change-Makers 

Kibo

We recently hosted our Kibo Client Summit in LA to connect with our customers and team members. In the world we currently live in, we’re grateful for the opportunity to bring together retail leaders from all over the continent to share ideas, hear about the latest Kibo updates, and celebrate each other’s successes. Our sessions were engaging and interactive, we received feedback and thoughtful questions, and attendees left the event feeling motivated for the future.

Retail 62
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The Circular Product Journey: Powering a Sustainable, Data-Driven Future With PIM

The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

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Study: Only 10% of shoppers expect to spend more this holiday season

RetailDive

Gartner found purchase decisions are being driven by price (65%), value (53%) and free shipping (51%).

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How to Obtain a Liquor License in Oklahoma: A Guide To Retail Business Owners

Korona

Whether you plan to start a convenience store , grocery store, liquor store , winery , or any other business that sells alcohol in Oklahoma, you will need to obtain the applicable liquor license(s). First and foremost, to take advantage of the growth in the alcohol industry, you will need an Oklahoma Alcoholic Beverage Laws Enforcement (ABLE) license.

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Rite Aid’s losses triple as sales fall

RetailDive

Declines in traffic and sales from COVID-19 services could be hurting the drugstore chain.

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Authenticators in demand as sneaker counterfeiting explodes

RetailWire

The counterfeit sneaker market is estimated to be up to five times the value of the legitimate market, according to RunRepeat. That has created a demand for professionals who can distinguish the real thing from the fakes.

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Forrester Predictions 2024: Digital Commerce Report

View the complimentary Forrester 2024 Predictions Report, presented by Orium and commercetools. The report predicts that legacy technology and services will slow down in 2024 as businesses favor smaller, agile, and targeted retail investments. With this shift, businesses will also use the average consumer’s comfort with technology to enhance their buying experience.

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Peloton deepens wholesale ties through Dick’s Sporting Goods deal

RetailDive

The partnership was announced at the same time Peloton lost its lawsuit against Lululemon.

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Unemployment claims fall to a five-month low

RetailWire

First-time claims for unemployment insurance in the week ended Sept. 24 fell by 16,000 to 193,000, the lowest level since April, according to data released by the Labor Department. Continuing claims fell to 1.35 million for the week ended Sept. 17, a historically low number.

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BIGTeam Spotlight: Why MJ Buendia Calls Herself a “Trendy Stuff Aficionado”

BigCommerce

Maria Jose Buendia, better known as MJ, is the manager for the BigCommerce customer success team and currently leads two…

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Consumers made more and spent more in August

RetailWire

Americans’ personal income grew 0.4 percent in August, slightly outpacing the 0.3 percent gain in consumer prices. Consumer spending during the month was up 0.4 percent following a decline in July.

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Predictions You Can Rely On: How Data Drives Successful Financial Forecasting

Speaker: Robbie Bhathal, Founder & CEO, and Matthew Acalin, Head of Credit Intelligence

In today's volatile financial environment, how confident are you in your company’s financial forecasting? To get the most accurate cash predictions that will lead to long-term financial survival, real-time data is critical. Innovative cash management strategies can lead to better credit opportunities, more sustainable growth, and long-term financial prosperity.

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The Forrester Enterprise Architecture Award Finalists For EMEA

Forrester eCommerce

Customer requirements and business needs are constantly changing. In order to successfully address those shifts, organizations are left with no choice but to align their ecosystems. Enterprise architecture (EA) is key when it comes to rewiring business capabilities to a value-driven approach and reinforcing organizational preparedness for future.

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Swiss court tells Lidl to destroy its chocolate Easter bunnies

RetailWire

A Swiss court has ruled that Lidl must stop selling foil-wrapped Easter bunnies in the European nation that infringe on a similar product made by Lindt & Spruengl. The court further ruled that Lidl must destroy its current inventory of the same product in Switzerland.

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Carrd Website Builder Review 2022

AcquireConvert

What is Carrd and how does it work? . Sometimes, people need a very simple website to feature a personal profile, a portfolio or a landing page that sits separately from your main website. That’s mainly what Carrd is made for and helps you achieve. . It has distilled the website-building process down into something almost as simple as the ABC, providing you with a simple one-page website that looks equally great on mobile or desktop – either for free or for an almost ridiculously low annual fee.

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Burberry focuses on upselling customers

RetailWire

Burberry has tried in recent years to upsell its customers. But its operating margins today are just 1.4 percentage points higher than they were four years ago. Will the addition of a new creative director and a weak British pound enable the brand to lift its margins higher?

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The MVP Mindset: Speed Time to Value and ROI

Composable commerce is built for complexity, but you don’t have to tackle everything at once to start seeing the benefit of a modular build. This masterclass will look at how to get solutions launched and performant in less time and with less disruption than you may expect. In this session, BigCommerce, Bold, Contentful, and Orium dig into the complexity of composable commerce and extract the straightforward solutions you can implement today to deliver value quickly and start building your path