Sat.Oct 01, 2022

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As Cannabis Goes Mainstream, Opportunity Grows for Traditional Retailers

Retail TouchPoints

Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in the past year, making the trajectory clear —traditional retailers, take note.

Banking 328
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Nailing Chat Is Hard. Here’s How To Get It Right. 

Forrester eCommerce

I have spent the better part of the last decade helping enterprises with their digital channel strategies. Omnichannel transformation is still a phrase on many enterprise’s lips, with companies across industries looking to launch (or in some cases re-launch) digital channels to support their customers. Lots of things have changed since the early days of […].

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Is Your Email Marketing Software The Right One? 5-Point Assessment Guide

Retail TouchPoints

According to a Litmus study , every $1 invested in email marketing yields a profit of $36 —which is quite a return. Moreover, 78% of marketers say email marketing is crucial for the success of a business. Why? Some of the reasons are hidden in the fact that email marketing is personal, customizable, and measurable. When leveraging it for business growth, your email marketing software can make all the difference.

Marketing 298
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Nike ‘aggressively’ clearing inventory ahead of holidays

RetailDive

Some out-of-season apparel arrived late, while holiday apparel arrived early, leading inventories to rise 44% year over year.

Apparel 126
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Best Buy to Boosts Retail Media Insights Through New Partnership

Retail TouchPoints

Best Buy will partner with DoubleVerify , a software platform for digital media measurement, data and analytics, to improve the measurement capabilities of its Best Buy Ads retail media network. The partnership will provide additional tools to both Best Buy and its brand partners to boost the efficiency of their ad campaigns. Best Buy advertisers that use DoubleVerify (DV) will gain access to pre-campaign activation through DV Authentic Brand Suitability and Fraud/SIVT and post-bid filtering and

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How to Get a Liquor License in Oklahoma: A Guide for Liquor Store Owners

Korona

Whether you plan to start a convenience store , grocery store, liquor store , winery , or any other business that sells alcohol in Oklahoma, you will need to obtain the applicable liquor license(s). First and foremost, to take advantage of the growth in the alcohol industry, you will need an Oklahoma Alcoholic Beverage Laws Enforcement (ABLE) license.

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How to Turn Detractors into Promoters

Omniconvert

Learn how to turn NPS Detractors into Promoters so you can benefit from customer referrals, increased revenue, and more loyal customers in the long run. . The post How to Turn Detractors into Promoters appeared first on Omniconvert Ecommerce Growth Blog.

Blog 78
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Fanatics, Sephora Add Hyperlocal Delivery Options in Advance of Holidays

Retail TouchPoints

Sports fan destination site Fanatics and beauty retailer Sephora are both gearing up for the holiday sales rush with the debut of new, faster delivery options. Fanatics has teamed up with UPS -owned Roadie to offer local next-day delivery; while Sephora has debuted a same-day delivery option that will be served by its delivery partners Uber , DoorDash and Shipt , depending on the region.

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Stitch Fix again makes ‘Freestyle’ e-commerce site exclusive only to box customers

RetailDive

The apparel styling service ended the requirement a year ago but has revisited the policy as it struggles to reconcile its two business models.

eCommerce 114
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Amazon to Invest Nearly $1B to Expand Pay and Benefits for Frontline Employees

Retail TouchPoints

Amazon will increase pay for U.S. frontline employees beginning in October 2022 through a nearly $1 billion investment over the course of the next year. This change will raise the average starting pay for customer fulfillment and transportation departments to more than $19 per hour up from an hourly rate of $18. Employees will earn between $16 to $26 per hour depending on position and region within the U.S.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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In settlement with Lululemon, Peloton will phase out certain designs

RetailDive

The at-home fitness brand was accused of patent and trademark infringement by Lululemon.

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One in Three Brits Would Prefer To Reach Customer Service via WhatsApp

365 Retail

One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. Despite call centres being a traditional means of communication between brands and their customers, this is now the preference for under half of the UK population (43%), according to a survey of 1,000 Brits by telecommunications provider Esendex.

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Supergoop expands executive team

RetailDive

Company veteran Britany LeBlanc was promoted to chief marketing officer, and LVMH alum Ryan Crowley will be chief financial and chief operating officer.

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How to Obtain a Liquor License in Oklahoma: A Guide To Retail Business Owners

Korona

Whether you plan to start a convenience store , grocery store, liquor store , winery , or any other business that sells alcohol in Oklahoma, you will need to obtain the applicable liquor license(s). First and foremost, to take advantage of the growth in the alcohol industry, you will need an Oklahoma Alcoholic Beverage Laws Enforcement (ABLE) license.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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The Weekly Closeout: Beyond Yoga opens its first store and H&M looks to cut costs

RetailDive

The active brand is planning more stores down the pike, while the fast-fashion retailer is hoping to stem losses by charging for returns.

Fashion 103
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Authenticators in demand as sneaker counterfeiting explodes

RetailWire

The counterfeit sneaker market is estimated to be up to five times the value of the legitimate market, according to RunRepeat. That has created a demand for professionals who can distinguish the real thing from the fakes.

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Lululemon puts Mirror acquisition to use with Lululemon Studio program

RetailDive

The membership, launching next week, costs $39 per month and requires customers to own the at-home fitness device.

Customer 111
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Unemployment claims fall to a five-month low

RetailWire

First-time claims for unemployment insurance in the week ended Sept. 24 fell by 16,000 to 193,000, the lowest level since April, according to data released by the Labor Department. Continuing claims fell to 1.35 million for the week ended Sept. 17, a historically low number.

Article 52
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Study: Only 10% of shoppers expect to spend more this holiday season

RetailDive

Gartner found purchase decisions are being driven by price (65%), value (53%) and free shipping (51%).

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Consumers made more and spent more in August

RetailWire

Americans’ personal income grew 0.4 percent in August, slightly outpacing the 0.3 percent gain in consumer prices. Consumer spending during the month was up 0.4 percent following a decline in July.

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Rite Aid’s losses triple as sales fall

RetailDive

Declines in traffic and sales from COVID-19 services could be hurting the drugstore chain.

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BIGTeam Spotlight: Why MJ Buendia Calls Herself a “Trendy Stuff Aficionado”

BigCommerce

Maria Jose Buendia, better known as MJ, is the manager for the BigCommerce customer success team and currently leads two…

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Peloton deepens wholesale ties through Dick’s Sporting Goods deal

RetailDive

The partnership was announced at the same time Peloton lost its lawsuit against Lululemon.

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Swiss court tells Lidl to destroy its chocolate Easter bunnies

RetailWire

A Swiss court has ruled that Lidl must stop selling foil-wrapped Easter bunnies in the European nation that infringe on a similar product made by Lindt & Spruengl. The court further ruled that Lidl must destroy its current inventory of the same product in Switzerland.

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The Forrester Enterprise Architecture Award Finalists For EMEA

Forrester eCommerce

Customer requirements and business needs are constantly changing. In order to successfully address those shifts, organizations are left with no choice but to align their ecosystems. Enterprise architecture (EA) is key when it comes to rewiring business capabilities to a value-driven approach and reinforcing organizational preparedness for future.

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Burberry focuses on upselling customers

RetailWire

Burberry has tried in recent years to upsell its customers. But its operating margins today are just 1.4 percentage points higher than they were four years ago. Will the addition of a new creative director and a weak British pound enable the brand to lift its margins higher?

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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How Profitable Is A Smoke Shop

Korona

Smoke shops seem to be everywhere these days. They are actually relatively cheap to open compared to other commercial businesses, such as restaurants. In addition, there are many different types of merchandising focuses that businesses can choose in order to fulfill their targeted niche. But how profitable is a smoke shop? An average successful smoke shop makes about $300,000 a year in profit.

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Peloton loses lawsuit it brought against lululemon

RetailWire

A judge in a federal court in Manhattan yesterday dismissed a Peloton lawsuit against lululemon athletic that sought a declaration that the retailer engaged in patent infringement in developing its own line of clothing. U.S. District Judge Andrew Carter called the suit an improper “anticipatory action” in the dispute between the two companies.

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Kibo Client Summit in L.A. Brings Together Retail Leaders and Change-Makers 

Kibo

We recently hosted our Kibo Client Summit in LA to connect with our customers and team members. In the world we currently live in, we’re grateful for the opportunity to bring together retail leaders from all over the continent to share ideas, hear about the latest Kibo updates, and celebrate each other’s successes. Our sessions were engaging and interactive, we received feedback and thoughtful questions, and attendees left the event feeling motivated for the future.

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Court dismisses antitrust suits against Amazon and book publishers

RetailWire

A federal judge has dismissed two antitrust lawsuits brought against Amazon.com and five large book publishers that alleged that they engaged in price fixing of electronic and printed titles. The court found that the plaintiff in the case, Bookends & Beginnings, failed to provide evidence to support its charge of illegal behavior on the part of Amazon, Hachette Book Group, HarperCollins Publishers, Macmillan Publishing Group, Penguin Random House and Simon & Schuster.

Books 40
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio