Mon.Aug 01, 2022

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Step Up Your Governance Game With Our Information Security Steering Committee Charter Template

Forrester eCommerce

We’ve said it many times: security matters, and security leaders have more influence and access to boards and senior executives than ever. Thanks to external forces like ransomware attacks, evolving security and privacy legislation, and existential loss of cyber insurance dread, they get it at the top. But that doesn’t always translate to into engagement […].

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3 Immersive Customer Experiences Using Augmented Reality

Retail TouchPoints

When the mobile game “Pokémon GO” made a splash in 2016, global audiences got their first taste of just how engaging augmented reality experiences could be — and brands took notice. Augmented reality, like the filters and lenses found on Instagram and Snapchat, transform the passive experience of being served a piece of content into an immersive one.

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416: Bootstrapping A 2 Billion Dollar Company With Spencer Jan Of Solo Stove

My Wife Quit Her Job

Today I have my friend Spencer Jan show. Spencer is probably one of the most successful e-commerce entrepreneurs that I have had on the show who bootstrapped his business from the ground up. He started Solo Stove with his brother which went on to have a billion-dollar evaluation with multiple 8-figure exits. In this episode, Spencer walks us through what he did and his thought processes in creating his company.

eCommerce 251
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New ‘Phygital’ Experience at Saks, Neiman Marcus Aims to Bring Shoppers into the Metaverse

Retail TouchPoints

Fashion designer Jonathan Koon has teamed up with the retail-focused metaverse world Highstreet to launch a “phygital” experience at Saks Fifth Avenue , Neiman Marcus , Selfridges and a number of other retailers that is designed to “transport shoppers into the metaverse.”. The latest line from Koon’s label — Mostly Heard Rarely Seen 8-Bit — features physical garments embedded with a redeemable non-fungible token (NFT).

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Bread, Milk, Eggs….Health Equity. The 5th Aim Is A Staple For All Americans

Forrester eCommerce

The Triple/Quadruple Aim has long been recognized as a framework to optimize the US healthcare system. This daunting ambition was given hope with the proposal of accomplishing three goals equally in 2008, and the addition of the 4th in 2014. Theoretically, achieving these goals would alleviate the burden experienced by the healthcare ecosystem and increase […].

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Walmart Launches Refurbished Items Site

Retail TouchPoints

Seeking to feed consumers’ hunger for value along with their desire to help save the planet, Walmart has launched Walmart Restored. The new program, designed to help shoppers discover “like-new” refurbished products, is available online and will be available in select stores this fall. The Walmart Restored products, which include items from well-known brands including Apple , Samsung and KitchenAid , all have been professionally inspected, tested and cleaned, and the retailer offers a 90-day fre

Supplies 297

More Trending

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Retail is the Number-One Industry Targeted by ADA Website Lawsuits

Retail TouchPoints

There are 54 million disabled Americans, making up the third-largest market segment. And like their able-bodied counterparts, they shop, bank and carry on large portions of their lives online. Website owners should ensure that websites and apps are accessible by following accessibility best practices like coding for keyboard navigation and adding captions to videos.

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Announcing The Forrester EUEM Wave: The Race To Improve DEX Is On

Forrester eCommerce

We are thrilled to today release our second ever “The Forrester Wave™: End-User Experience Management, Q3 2022.” We looked at the top 9 vendors in the market today and evaluated them across a whopping 32 criteria – up from 10 in our previous New Wave report. Why is EUEM so important? The answer lies in […].

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Follett to Feature Vitamin Shoppe Health and Wellness Products in College Bookstores

Retail TouchPoints

Follett Higher Education Group has partnered with The Vitamin Shoppe to bring a range of the wellness retailer’s exclusive products to a select group of campus bookstores across the U.S., with plans to expand both product lines and sales venues in future semesters. The products include vitamins, supplements, sports nutrition and academic performance products supporting sleep, mood and brain health from brands such as The Vitamin Shoppe, BodyTech , BodyTech Elite , plnt and TrueYou.

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Next On The Data Deprecation Docket: Location Data

Forrester eCommerce

Location data is getting a lot of attention lately — most recently thanks to the Federal Trade Commission’s announcement that it is “committed to fully enforcing” laws that protect sensitive data, including location and health, after the overturning of Roe v. Wade. This is part of a long-running saga that includes Vice calling out data […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How Barnes & Noble is Leveraging the #BookTok Phenomenon (and Vice Versa)

Retail TouchPoints

Before there was TikTok to entertain us, there were books (and radio, theater, TV, music…but that’s not the point here). Now, the “ascendent platform of the decade” is encouraging its users to “take a break from watching” and instead engage in the centuries-old pastime of reading. And Barnes & Noble is coming along for the ride. TikTok has teamed up with Barnes & Noble to launch a summer reading campaign — #BookTokChallenge — to encourage people to discover new books and authors and then

Books 278
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Key Takeaways From Health Insurers’ Q2 Earning Calls: What We Can Learn About The Future Of Healthcare

Forrester eCommerce

The top health insurers are holding their Q2 earning calls and their discussions reveal key trends on where the healthcare industry.

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Amazon to Offer Same-Day Store-Based Delivery for PacSun, GNC, Diesel and More

Retail TouchPoints

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. Sur La Table and 100% Pure also will join this roster in the next few months. Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who

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How Automation Transforms the Post-Purchase Customer Experience

lateshipment

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research , over 80% of shoppers are looking for a frictionless, cross-device ecommerce experience. The challenge for retailers is that they’re busier than ever merchandising products, processing payments, delivering orders and juggling a multitude of other daily tasks.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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7 For All Mankind Brazil Adopts AI Sizing Tech to Reduce Returns and Waste

Retail TouchPoints

7 For All Mankind is helping customers in Brazil find their perfect fit through the adoption of AI sizing technology that the denim brand hopes will boost sales and drive down return rates, while promoting less waste in the apparel industry. The brand has implemented the MySizeID solution from MySize Inc., which will allow more accurate sizing measurements for Brazilian customers who use the technology on their mobile phones.

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This is the last Sears for hundreds of miles. What can it tell us about the state of malls?

RetailDive

The department store in Maryland is sparsely merchandised and low on traffic. Senior Reporter Ben Unglesbee takes a look inside to see how retail has changed since the heyday of malls.

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TikTok Spark Ads: Catch User's Attention and Boost Sales Effortlessly

Digital Doughnut

When you think of TikTok, your mind immediately goes to entertainment, discovery, and a creative community. With so many around the world using this platform, it has fostered technological breakthroughs in marketing.

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Amazon launches same-day delivery for Pacsun, GNC and other retailers

RetailDive

The new Prime benefit is the latest example of how the e-commerce giant’s focus is increasingly on services for third parties more than on retail.

Other 122
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Ten Super Helpful Ways to Generate Content Ideas

Digital Doughnut

Content is King! Creating new topics might not be easy. Keep reading this article to find a great way of making topic ideas for your blogs posts.

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Battle of the brands: 5 tips to fend off private label as shoppers trade down

Profitero

Changes in consumer spending patterns, including some switching to lower-priced private label goods, are inevitable as shoppers increasingly become cash-strapped in a down economy. This makes it all the more important that brands monitor changing marketplace dynamics and take action to protect their market share.

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Walmart to open small general stores at Getaway outposts

RetailDive

The big-box retailer is partnering with the hospitality company to help “make traveling to nature even easier and convenient.

Travel 104
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5 Ways to Increase Retention With Email & SMS Marketing

Smile.io

Retention messages are just a great sales pitch⁠—they make customers feel unique and appreciated. Your customers, especially those who come back, are worth their weight in gold. According to Crazy Egg , existing customers spend about 31% more than new customers and if you release a new product, they're 50% more likely to try it out.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Oracle Retail’s AI Foundation and Retail Insights solutions improve decision-making with AI and machine learning

RetailDive

Gain enhanced data analytics and end-to-end insights-to-action workflows with Oracle Retail AI and Insights solutions.

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Liquidation warehouses fill up as retailers struggle with excess inventory

RetailWire

Retailers are selling excess stock to liquidators in an attempt to align their inventories with consumer demand. “It’s unprecedented,” said Chuck Johnston, a former Walmart executive and chief strategy officer at goTRG. “I have never seen the pressure in terms of excess inventory as I am seeing right now.”.

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Kohl’s, Levi’s to introduce ’90s-style capsule collection

RetailDive

The collection aims to capitalize on trends supported by Gen Z as those consumers head back to school.

Consumer 109
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Private sector wages rose nearly six percent last quarter

RetailWire

Private sector pay increased 5.7 percent in the second quarter compared to five percent in the first, according to data from the U.S. Bureau of Labor Statistics. Rising wages suggest that employers are still having difficulty recruiting new workers and retaining existing ones.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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How data and expertise will determine what’s next in retail

RetailDive

As retailers prepare for the industry’s next big shift, experienced partners will guide the way.

Retail 98
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Luxury brand consumers are not detered by inflation

RetailWire

Wealthier consumers are continuing to purchase luxury goods despite inflationary pressures. Many have been buoyed by savings built upon during the first two years of the pandemic.

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Walmart launches product refurbishment program

RetailDive

The Walmart Restored program is now online and will be in select stores this fall.

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Candy company is looking for a chief candy officer

RetailWire

Candy Funhouse will pay its first and only chief candy officer $78,167.70 a year to taste 113 pieces of candy a day. The job, which can be done remotely or in person, comes with palate training and a dental plan.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio