Thu.Nov 18, 2021

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Weekly Usage Of TikTok Surpasses Instagram Among US Gen Z Youth

Forrester eCommerce

Instagram is becoming cheugy for Gen Z youth. Forrester just got data back from its Forrester Analytics Consumer Technographics® US Youth Survey, 2021, which shows a 13-point year-over-year increase in weekly usage of TikTok (from 50% to 63%) among US Gen Z youth (ages 12–17). For that same audience base, Instagram weekly usage declined 4 […].

Consumer 370
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Vanessa Santos Shares New Ways to Tap into Latin American Markets at Make it Big 2021

BigCommerce

Whether you’re currently selling in Latina America or looking to expand internationally, you’re in for a treat.

Marketing 351
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Earned Growth: A Boon Even For Companies That Cannot Implement The Metric

Forrester eCommerce

Fred Reichheld, one of the creators of Net Promoter Score (NPS), has done it again. In his upcoming book “Winning On Purpose” and his co-authors Darci Darnell and Maureen Burns introduce a new metric: Earned Growth. They previewed the book and their idea in a recent HBR article. Earned Growth measures the revenue growth generated […].

Books 370
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Barnes & Noble to Host Paper Source Shops this Holiday Season

Retail TouchPoints

Paper Source will launch a new shop-in-shop experience in two Barnes & Noble stores this holiday season in the first collaboration of the two retail brands, which are both owned by Elliott Management. Paper Source currently operates 136 stores nationwide alongside its ecommerce business. The company filed for bankruptcy in March 2021 citing “sustained damage” from the pandemic and emerged from Chapter 11 two months later when it was purchased by Elliot Management, which had acquired Barnes &

Gifts 299
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Predictions 2022: Software Development Adapts To A New Normal

Forrester eCommerce

New expectations call for new processes and tools. Learn how software development will adapt to the new normal in 2022.

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Macy’s Plans Online Marketplace Launch for 2022, Reconsiders 60 Store Closures

Retail TouchPoints

Macy’s is continuing its omnichannel evolution with the launch of a curated digital marketplace for both its flagship brand and Bloomingdale’s slated to open in the second half of 2022. Additionally, the retailer will adjust its 125 planned closings for 2023 by closing an additional 10 stores in January 2022, but taking a second look at another 60 that were intended to go dark.

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Starbucks Teams with Amazon Go for New Combination Store Concept in NYC

Retail TouchPoints

Doors have opened on a new concept store from Starbucks and Amazon Go aims to combine comfort and convenience by bringing together the lounge aesthetic of a Starbucks café and Amazon’s Just Walk Out cashierless checkout tech. The first Starbucks Pickup with Amazon Go is located in New York City at 59th Street between Park and Lexington Avenues and offers the full Starbucks menu as well as a curated assortment of food and beverages in an integrated Amazon Go market, including fresh-prepared salad

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All Brands Must Build Value From Direct-To-Consumer

Forrester eCommerce

The value of a brand’s direct-to-consumer (D2C) digital presence goes beyond direct sales. Brands that still rely heavily on retail partners for digital sales, can still drive value from direct customer engagement. Of course, D2C consumer purchases bring benefit brands with better margins, since they avoid fees or commission charges from partners. However, the benefits […].

Consumer 195
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Introducing the Retail Innovation Conference & Expo

Retail TouchPoints

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. We know that retail leaders are facing a new reality — one in which they need physical, digital and omnichannel expertise to keep pace with the heightened expectations of increasingly connected consumers.

Retail 278
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Alibaba Reviews – What You Must Know Before You Buy

My Wife Quit Her Job

If you look at the BBB, Trust Pilot or any online review site, you’ll find many poor Alibaba reviews on the Internet. “Alibaba trade Assurance doesn’t work” “Got scammed on Alibaba for $3000” “Alibaba suppliers are unprofessional and unethical” Out of the 18k reviews on TrustPilot, over 11% of the reviews are 3 stars or less!

eCommerce 156
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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#RIC21 Provides 8 Real-World Answers to the Question ‘What do Consumers Really Want?’

Retail TouchPoints

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. 17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Here are just eight of the many that were shared by speakers from leading analyst and consulting firms as well as retailers themselves: 1.

Consumer 264
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Tips for shipping success during the 2021 holiday season

Omnisend

Reading Time: 5 minutes. The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. A report conducted by ShipStation found that consumers are ready to shop more than they were the last holiday season , as effects from the pandemic linger. Delayed manufacturing of microchips and semiconductors impeded production and assembly of items, creating bottlenecks.

Shipping 148
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PreciseTarget Helps Retailers Find and Reach Out to High-Value Customers

Retail TouchPoints

Retail data science solution provider PreciseTarget has launched AcquisitionAI, a tool designed to give instant analysis of a brand’s newly acquired customers, automatically generating audiences that target the highest-value shoppers among them. The recommendations are based on PreciseTarget’s data models, which determine brand and product preferences as well as geotargeting fit.

Customer 264
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Why don’t you change your mind?

Omniconvert

I changed my mind multiple times. Early in my life, I changed a lot of jobs. I had around 17 jobs before building companies. I’ve been a butcher for 2 hours. I sold cookbooks on the street. And life insurance after that. DJ at two radio stations. Optometrist for 2 years. Sales rep. Sales trainer. […]. The post Why don’t you change your mind?

Blog 148
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Holiday shopping season is upon us. Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 billion for the first

Retail 263
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Grocers chase the promise of e-commerce personalization

RetailDive

Customization tools like shoppable recipes and product recommendations are helping consumers cut through the clutter of center store. But retailers are only scratching the surface of what's possible.

eCommerce 133
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CVS to Close 900 Locations Over Three Years, Focus on Three Store Formats as Part of Omnichannel Strategy

Retail TouchPoints

CVS Health is accelerating its digital transformation through the closure of 900 stores over the next three years and the appointment of three new leaders. This includes the creation of the Chief Pharmacy Officer role overseeing the retailer’s omnichannel pharmacy strategy. The store closures will begin in spring 2022 and are the result of CVS “evaluating changes in population, consumer buying patterns and future health needs to ensure it has the right kinds of stores in the right locations for

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Bed Bath & Beyond launches holiday-inspired private label

RetailDive

H for Happy, which features seasonal kitchen, bath and home decor, completes the retailer's goal of introducing at least eight private labels in fiscal 2021.

Retail 124
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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fabric Marketplace™? Accelerates Growth for Retailers & Brands

Fabric Blog

fabric Marketplace launches with thousands of vendors and millions of products or SKUs available to ship directly to customers, broadening inventory sources without inventory or warehousing costs. fabric Marketplace technology provides an end-to-end dropshipping solution that automates product information, inventory, merchandising, and transactions between merchants and suppliers.

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CVS plans to close 900 stores

RetailDive

The drugstore retailer also announced new leaders of its retail business as it refocuses around omnichannel and health services.

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From First Click to Last Mile: How to Successfully Manage the Entire Consumer Journey

ChannelAdvisor

During ChannelAdvisor Connect 2021, the exclusive global gathering of forward-thinking e-commerce and marketing professionals held September 14-15, Senior Product Manager Michele Maginty and Senior Product Manager Alison Held presented How to Successfully Manage the Entire Consumer Journey , a session that highlighted insights and details through the consumer journey to help drive your business forward.

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Nearly half of Victoria's Secret's merchandise is delayed as the holidays approach

RetailDive

The retailer posted a solid Q3, but said it doesn't expect to get some orders in at all due to supply chain disruptions.

Supplies 132
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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From First Click to Last Mile: How to Successfully Manage the Entire Consumer Journey

ChannelAdvisor

During ChannelAdvisor Connect 2021, the exclusive global gathering of forward-thinking e-commerce and marketing professionals held September 14-15, Senior Product Manager Michele Maginty and Senior Product Manager Alison Held presented How to Successfully Manage the Entire Consumer Journey , a session that highlighted insights and details through the consumer journey to help drive your business forward.

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fabric Marketplace™? Accelerates Growth for Retailers & Brands

Fabric Blog

fabric Marketplace launches with thousands of vendors and millions of products or SKUs available to ship directly to customers, broadening inventory sources without inventory or warehousing costs. fabric Marketplace technology provides an end-to-end dropshipping solution that automates product information, inventory, merchandising, and transactions between merchants and suppliers.

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Shopify Launch Checklist: 15 Easy Steps for Your First Sale

eCommerce CEO

You’ve decided what kind of ecommerce business you’re going to run. You’ve done your homework and chosen Shopify as the ecommerce platform you’ll use. Now? Read more.

Shopify 99
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There may be more 'teeth' coming to board diversity efforts. What does that mean for retail?

RetailDive

Nasdaq's diversity disclosure rule could be just the beginning as investors increasingly expect retailers to diversify their boards.

Retail 117
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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How to Register on Meesho as a Seller?

Ecommerce Guru

E-Commerce websites are now gaining a lot of popularity due to which small-town people can dream of having an independent financial background. Primarily women, Meesho has become quite popular to sell products that they have made or through reselling. Meesho is an online website that promotes the selling and buying of different products at low rates.

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Reese Witherspoon's Draper James to partner with Kohl's

RetailDive

Draper James RSVP will debut in February, as the department store retailer continues its collaborative ventures with well-known brands.

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7 Viral Social Commerce Examples From Winning Brands | Salsify

Salsify

According to eMarketer , U.S. social commerce sales will hit $36.62 billion in 2021. Social commerce brings tangible opportunities to drive sales and create loyal customers, and many brands are using it to their advantage to reap serious rewards.

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Macy's to delay store closures, launch third-party marketplace next year

RetailDive

The department store previously slated 125 stores to close, but now says that's under review as physical locations prove key to digital success.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio