Thu.Jun 04, 2020

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Accelerate Digital Transformation With The Right Strategic Partner

Forrester eCommerce

In March 2020, as the implications of a global shutdown of physical offices became apparent, executives responsible for digital initiatives went into overdrive. If your firm is already digitally advanced, it’s likely to be faring far better than less advanced competitors by now. But no matter where your firm is today on it’s pandemic-induced digital […].

Customer 515
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Shopify Blog – Should I Use WordPress For My Shopify Or BigCommerce Blog?

My Wife Quit Her Job

This post will teach you how to start a Shopify blog and answer the age old debate on whether you should use Shopify’s native blogging platform versus a WordPress blog on a subdomain. Most people do things backwards when it comes to selling and making money online. For example, the other day a reader emailed me to complain that he’d spent 3 months designing a beautiful website on Shopify but wasn’t making any sales because of a lack of traffic.

Blog 436
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Will Virtual Care Stand The Test Of Time? If You’re Asking The Question, It’s Time To Catch Up

Forrester eCommerce

Virtual Care Blog Series — Part 3 Forrester made the call that 2020 would be the tipping point for virtual care adoption. The pandemic accelerated digital transformation for many healthcare organizations (HCOs) from a matter of years to a matter of months. Previous barriers to virtual care for consumers have been removed, such as lack […].

Blog 383
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Supercharge Your Ecommerce Sales Using These SMS Marketing Best Practices

BigCommerce

Ecommerce is growing faster than ever. In 2019, ecommerce generated $3.5 trillion in sales and is expected to hit $4.

eCommerce 418
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Using Innovation To Rebuild From COVID-19 — Lessons From Financial Services

Forrester eCommerce

We are living in uncertain and extraordinary times, and extraordinary feats are being delivered daily by committed workforces for which speed translates into jobs, businesses — and lives — saved. Innovation is a necessity in times of crisis, made easier by the expectation of fast delivery and the singular goal to coalesce and organize against. […].

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Retail’s New Normal: Here’s What Retailers Should Focus On As The Country Continues To Reopen

Retail TouchPoints

The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and which were not. Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. Retailers have scrambled to ensure customers are able to get essential items as quickly as possible, using different methods to remain contact-free such as curbside pickup, social distancing while shoppin

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Three Estonian Grocers Roll Out Automated Freestanding Pickup Units

Retail TouchPoints

Estonian grocery chains Coop Estonia , Selver and Prisma will deploy the Cleveron 501 robotic grocery solution at some of their stores. The stand-alone units are installed in parking lots near supermarkets, allowing shoppers to pick up their orders at a designated time by simply entering a PIN on a user console. Each unit is 25 square meters in size and climate-controlled for continuous operation all year.

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The key email to send at every stage of the customer journey

Omniconvert

Every customer at your eCommerce store is on a journey. And while each customer’s individual journey can vary, there is. The post The key email to send at every stage of the customer journey appeared first on ECOMMERCE GROWTH Blog.

Customer 103
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Report: Simon Sues Gap Over Nearly $66 Million In Unpaid Rent

Retail TouchPoints

Simon Property Group is suing Gap on the grounds that the retailer has failed to pay more than $65.9 million in rent and other charges during the COVID-19 pandemic, according to CNBC. Gap stopped paying rent on its temporarily closed stores in April, a move that was expected to save approximately $155 million in monthly costs. Gap and its banners, including Banana Republic and Old Navy , operate 412 stores at Simon properties, making it one of the mall operator’s biggest in-line tenants in terms

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The ultimate guide to starting a successful Facebook shop in 2020

Omniconvert

The recent pandemic outbreak has affected every miniature aspect of our lives, especially our businesses. The practice of social distancing. The post The ultimate guide to starting a successful Facebook shop in 2020 appeared first on ECOMMERCE GROWTH Blog.

Blog 97
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Employee And Management Upskilling Must Go Beyond New Safety Protocols

Retail TouchPoints

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. And although store managers and associates will play a crucial role in how the industry moves forward, industry experts affirm that all members of the retail enterprise — from the C-level on down — must prioritize learning and development in order to acquire the skills needed to adapt and evolve in a world affected by COVID-19.

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The Time Has Come

Forrester eCommerce

To our black employees, clients, friends, and the black community at large, we stand with you against the injustice and inequities brought down on you. It’s not right, it can’t persist, and we can do better. We see you, we hear you, and we stand with you.

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Tractor Supply Launches New Mobile App And Redesigned Web Site

Retail TouchPoints

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. As an essential retailer during the COVID-19 shutdowns, Tractor Supply also has seen a sales surge in its stores.

Supplies 177
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Should I start selling B2B using Amazon Business?

TradeGecko

If you’ve ever tried buying anything online- be it homeware, hardware, kitchenware or any other type of “ware” chances are your search results included items listed on online retail giant Amazon.

B2B 89
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Obsess Enables Full 360 Virtual Retail Showrooms

Retail TouchPoints

Obsess , an AR and VR platform, can create virtual showrooms for brick-and-mortar retailers looking to recapture reluctant customers. The experiences aim for immersion and accessibility across both desktop and mobile devices, with no need to download apps or use headsets. The Obsess platform capabilities include: Creating 360-degree showrooms through either photography or CGI; Showcasing merchandise in a branded environment; and High-resolution zooming to help shoppers check out items in greater

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eCommerce Checkout Guide For Your Online Store

MakeWebBetter

According to researches and surveys conducted, the average cart abandonment rate during the eCommerce checkout process is 70%. What does it tell? Out of 10 checkouts you are failing in 7. But what’s the reason for these abandoned carts? Why are you failing and what is the reason for a successful eCommerce checkout? If you […]. The post eCommerce Checkout Guide For Your Online Store appeared first on MakeWebBetter.

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WorkJam Releases Health Check Tool For Frontline Workers

Retail TouchPoints

WorkJam , an employee management solution provider, has released a new health check analysis tool for mobile devices. The software can help reopening retailers reduce the spread of COVID-19 among frontline employees and their customers while complying with local laws and regulations. Employers can use the solution to prompt workers to complete a recurring health check survey on their mobile devices that must be completed in order for them to clock in for a shift.

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No quick return to ‘normal’ food and drink habits after Covid-19, research suggests

TalkingRetail

More than 90% of UK consumers say they changed the way they shop for food and drink following the Covid-19 pandemic, new research reveals. The survey, of 1,706 people conducted by Leatherhead Food Research, found changes include: shopping less frequently but buying more per shop (56%), planning meals to shop for the week ahead (37%), This story continues at No quick return to ‘normal’ food and drink habits after Covid-19, research suggests.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Qualtrics Adds Functionality To CoreXM Experience Management Solution

Retail TouchPoints

Qualtrics , a customer experience management platform, has added new capabilities to the CoreXM experience management system. These new functions help the tool go beyond simply measuring experiences to help retailers better close experience gaps. Additions to the platform include: Ultimate Listening: The advanced listening capabilities can gather feedback from more than 125 data sources, including directly through web site feedback, voice conversations or questionnaires, and indirectly through o

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Eat17 merges businesses

TalkingRetail

Eat17 has merged its retail and restaurant businesses to help survive the coronavirus pandemic. The Eat17 business, started by James Brundle and his step-brother Chris O’Connor in 2006, decided to expand its Spar shop in Walthamstow into their restaurant next door to cope with the demand in the shop while the restaurant remains closed. In. This story continues at Eat17 merges businesses.

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Ecommerce Bad Habits: The 7 Deadly Sins of Online Retail

ecomdash

We all have our bad habits, but not all of them hurt our ecommerce business! Here's the 7 deadly sins of ecommerce, and how to avoid them for heavenly profits. The post Ecommerce Bad Habits: The 7 Deadly Sins of Online Retail appeared first on Ecomdash.

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Butlers Farmhouse Cheeses helps c-stores tap into craft cheeses

TalkingRetail

Butlers Farmhouse Cheeses has launched The Perfect British Cheeseboard, which showcases its handcrafted hard, soft and blue cheeses. The Lancashire cheesemaker said the product has been designed with convenience stores in mind, for whom space is a premium, but who still wish to tap into the trend for farmhouse cheese. The 155g combination of the. This story continues at Butlers Farmhouse Cheeses helps c-stores tap into craft cheeses.

Retail 93
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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4 Use Cases for Price Intelligence

Wiser

The best brands and retailers have top-notch pricing solutions. This is just a fact of life in the eCommerce space, as prices change by the minute—or second—and consumers have more options than ever before. An ideal pricing solution is a must-have for companies to remain competitive and drive sales in this channel. Of course, that doesn’t mean eCommerce and pricing are not without their challenges.

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Morrisons’ telesales service passes milestone

TalkingRetail

Morrisons’ new telesales shopping service, aimed specifically at ensuring vulnerable and elderly people can get the groceries they need, has received more than 100,000 orders since its launch in April. The supermarket launched the service after receiving many calls from customers who were self-isolating, elderly or vulnerable and were not able to visit a shop.

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Google, Facebook, and Instagram Make Big Social Commerce Changes | Salsify

Salsify

Last month, Google, Facebook, and Instagram announced substantial improvements to their shopping experiences. These improvements make it easier and more affordable for brands to sell on these platforms. During this same period, Amazon raised its commission fees within the apparel category from 15% to 17%.

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Simon Property Group reportedly takes Gap to court over unpaid rent

RetailDive

The apparel company disclosed in April that it was withholding rent as stores closed due to the pandemic, and may owe the mall operator nearly $66 million.

Apparel 105
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Spar Scotland supports Healthy Living Week

TalkingRetail

Spar Scotland is to run a Healthy Living Week programme with a host of activities taking place online and in stores around the country. The event is being fully supported by SGF Healthy Living Programme. Healthy Living Week, which takes place on 8-15 June, will see promotions and activities taking place to encourage everyone to get. This story continues at Spar Scotland supports Healthy Living Week.

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Investing in Innovation for Private Brand Management

OracleBlogs

Amid the shutdowns and stay-at-home orders, our food supply chain and grocery retailers have risen to the challenge. While demand across the board rose, private brands have gained sales disproportionately — increasing by 29% , outpacing national brand product sales, which grew by 24%, according to the most recent data from Nielsen. Private brands have also gained many new customers in recent weeks due to limited shelf selections and consumers focusing more on value when shopping.

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Lockdown Brits turn to favourite biscuit brands

TalkingRetail

Biscuit consumers have turned back to old favourites during the coronavirus lockdown as remote working has led to more cups of tea and coffee being consumed at home, says the manufacturer of McVitie’s. “There’s been a real throwback to big shops and the consumption of family favourites,” said Scott Snell, vice president of customer at. This story continues at Lockdown Brits turn to favourite biscuit brands.

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Message From the CEO: Kibo Stands for Equality and Change

Kibo

Communities across the nation are experiencing unrest in many ways due to a series of recent events, which culminated in the tragic death of George Floyd. His death is representative of an issue with which we, as a society, continue to wrestle. To quote an editorial that I read this week, “Racial inequality remains rampant in wealth, housing, employment, education—and enforcement of the law.

Events 62
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio