Mon.Oct 25, 2021

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Choosing The Right Services Provider Can Make Or Break Your Digital Customer Experience Success

Forrester eCommerce

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. But to differentiate your company’s digital presence, you will also need to be creative in your approaches and solutions. Partners are key to that effort, particularly […].

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Study: More Than Half of Shoppers Across All Generations Prefer Email Communications

Retail TouchPoints

Customer communication is undoubtedly important. When consumers receive communications from a company, 96% feel loyal to the brand and 84% engage with its advertising. But the difference between a message that’s welcome and one that’s an intrusive annoyance differs between both generations and platforms, according to a study by Data Axle. Retailers need to engage with shoppers in terms of generational preferences, individual expectations and preferred messaging platforms.

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Predictions 2022: Trust And Values Take Center Stage In The APAC Region

Forrester eCommerce

For Asia Pacific firms, 2022 is a year to be bold. Our predictions for the region show that APAC organizations will take significant steps forward in some areas, but lag behind in others.

Other 369
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How 5G Will Power a New Retail Experience

Retail TouchPoints

The rollout of 5G has the potential to transform the retail industry by ushering in a new era of connectivity and experience. The advancements it supports should alleviate many of the challenges that retailers have endured during the pandemic. By dramatically accelerating the speed of mobile networks, it paves the way for a dazzling array of innovations.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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10 Sales Tools for Boosting Results, Efficiency, and More

Kissmetrics

Without customers, you wouldn’t have much of a company. For this reason, spending time and money on sales and marketing-related tasks is never time wasted. In this post, I’m going to examine some of the top sales tools for boosting results, improving efficiency and organization and helping you generate more revenue. Let’s get started! 1. HubSpot. Are you seeking a sales platform to handle all the needs of your sales process?

Demo 278
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With Omni-Shopping Set to Reign this Holiday, Amazon Enables Local Pickup and Delivery

Retail TouchPoints

Amazon has launched new local selling capabilities that will allow its third-party sellers to offer same-day store pickup and fast delivery for customers in their area. More than half of all products purchased in Amazon’s store are sold by third-party sellers, most of which are small and medium-sized businesses. The new service — which is currently available in select zip codes — will allow customers within a seller’s local area to select in-store pickup and receive a notification when the produ

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Royal Farms Adds Self-Checkout at More Than 250 Stores

Retail TouchPoints

Convenience store retailer Royal Farms will implement NCR Corporation ’s self-checkout solutions in all of its more than 250 locations. The technology is expected to boost staff efficiency while improving the in-store experience for customers. “We introduced the first NCR self-checkout solutions in 2019, and while we saw direct benefits in the same year, it really took off in 2021 when many of our customers steered to touch-free interactions,” said Shelby Kemp, Project Manager Marketing at Royal

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Guide Your Sustainability Program With The Forrester Sustainability Maturity Model

Forrester eCommerce

How mature is your organization’s sustainability strategy? Our upcoming research on sustainability includes a model that outlines the five levels of sustainability maturity that all firms must progress through. For each level, we explore the crucial sustainability decisions organizations must make. Ultimately, firms must mature toward the future-generation-safe level.

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Supply Chain Crisis in the US: Causes, Effects, and Corrective Measures

lateshipment

If you have happened to follow the news in the recent past, you might be aware of the global supply chain crisis that is happening: The number of container ships around ports has doubled since April Dwelling times of containers has reached 6-10 days, way above the average 4-5 days Railyards have also been clogged, with trains at one point backed up 25 miles outside a key Chicago facility.

Supplies 147
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The Metaverse Won’t Fix Facebook

Forrester eCommerce

Facebook continues to battle gale force headwinds. The Facebook Papers still dominate the news cycle and during today’s Facebook Q3 2021 earnings call the company reported quarterly revenue below market expectations (like Snap, the company pointed to Apple’s App Tracking Transparency, or ATT). To counter, Mark Zuckerberg emphasized the company’s commitment to help bring the […].

Marketing 195
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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BJ’s Wholesale Club Makes C-Level Appointments for Merchandising, Digital and Membership Departments

Retail TouchPoints

BJ’s Wholesale Club has appointed Rachael Vegas as EVP, Chief Merchandise Officer (CMO). It’s one of three C-level appointments, all effective immediately, for the retailer’s digital and membership operations. Vegas will be responsible for the strategic leadership of the company’s merchandising and assortment planning and allocation functions and will report to Paul Cichocki, EVP, Chief Commercial Officer.

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Genesys Starts The Long Journey To Target More Of The Customer Lifecycle With Two Acquisitions

Forrester eCommerce

Genesys is the latest vendor to branch out beyond the traditional contact center and customer service space moving to add value across much more of the customer journey (like marketing and sales), and in many ways pushing into territory more traditionally owned by the CRM players. Last week Genesys announced its acquisitions of Pointillist and Exceed.ai and by doing so inherited tools for customer journey and data unification and analytics, and conversational AI chops in sales and marketing.

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WooCommerce For Enterprise: Everything You Need To Know!

MakeWebBetter

Establishing a successful enterprise business has become way easier than ever before. With a variety of platforms available it’s absolutely practical to give life to your ideas. Having said that, WooCommerce is one of the most known eCommerce platforms for WordPress websites. It was launched in the year 2011 and since then has become extremely […].

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Choosing The Right Services Provider In Asia Pacific Can Make Or Break Your Digital Customer Experience Success

Forrester eCommerce

A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. But to differentiate your company’s digital presence, you will also need to be creative in your approaches and solutions. Partners are key to that effort, particularly […].

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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10 Credit Line & Installment Payment Apps for eCommerce Businesses

Inflow Insights

It may be premature to declare the end of the credit and debit card era — but it’s not too early to say that any business not adding new payment methods to their checkout processes could be left behind by competitors and customers alike. These new payment methods, broadly known as “buy now, pay later” services or BNPL apps, are set to grow by 274% in the next few years , totaling nearly $1 trillion in transactions by 2026.

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Every Firm Must Move To Be Future-Generation-Safe

Forrester eCommerce

Forrester has long promoted sustainability practices and believes that firms must move to be future-generation-safe. Discover why and how.

Customer 195
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Why acquisitions lead DTC exits

RetailDive

These deals provide brands with resources needed to grow their business: a robust supply chain, new customers and a wider distribution network. But they’re not without risk.

Supplies 124
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Walmart to bring corporate workers back to their offices

RetailWire

Walmart announced that corporate employees will begin returning to their offices the week of Nov. 8. “We had a way of working before the pandemic and we developed an effective way of working during the pandemic. Now, I’m excited about our new, more flexible way of working,” said Donna Morris, the retailer’s chief people officer.

Retail 98
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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The anatomy of a DTC exit

RetailDive

As direct-to-consumer brands grow their businesses, an exit is a logical next step. For some brands, that strategy is born before their products even hit the market.

Consumer 124
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What Are the Best Ebooks About E-Commerce for Enterprises?

Fabric Blog

E-commerce has emerged as the most successful and globally used business practice in recent years. Taking roots as a novel alternative offered to customers just a few years ago, it has quickly turned into a mainstream global methodology.

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Inside top DTC exit strategies

RetailDive

The digitally native brands that disrupted the industry are entering the next stage in their lives. We look at why they're drawn to one path over another.

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Allbirds looks to raise $269M with IPO

RetailWire

Allbirds is hoping to raise $269 million with its initial public offering, according to a filing with the U.S. Securities and Exchange Commission. The eco-friendly shoe startup is planning to price shares in the $12 to $14 range.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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The top 5 local payment methods for global e-commerce

RetailDive

Fintech's latest unicorn shares how companies like Stripe grow across borders using local payments.

eCommerce 132
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Tesco website and app working again following suspected hack

365 Retail

Tesco’s website and app are up and running again after a suspected hack. The outage, which left customers struggling to shop for groceries or track orders, began on Saturday morning and continued into Sunday. Tesco’s website and app are up and running again after a suspected hack (Ben Stevens/Tesco/PA). A spokesperson said: “Our online grocery website and app are now back up and running.

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Will 2022 be the year of the great switch to 3D product visuals?

RetailDive

Online shoppers want more interaction, convenience, and a better customer experience overall. Could 3D be the answer?

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Escape Live makes its North West debut at Liverpool ONE

365 Retail

Grosvenor Britain & Ireland has announced the opening of competitive leisure concept Escape Live, with the brand making its North West debut in 8,800 sq ft space at Liverpool ONE. Visitors to Escape Live will be able to choose from six escape rooms including the brand’s official Horrible Histories escape rooms and their official Peaky Blinders immersive experience, based on the popular BBC television series.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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'A gold rush': Inside the rise of SPACs

RetailDive

Going public through blank check companies reached a fever pitch this year. Following stricter scrutiny from the SEC, the method’s future remains uncertain.

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What Is Sterling Order Management and OMS Alternatives?

Fabric Blog

IBM Sterling Order Management is a robust order management system (OMS) that lets organizations track orders, manage processes and data, and visualize every order in real-time across channels from a streamlined dashboard.

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Even if retail sales slow drastically during the holidays, they will still be stellar: Wells Fargo

RetailDive

Supply chain woes notwithstanding, the industry is riding such highs that even a worst-case scenario would yield a near-record season.

Supplies 119
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PayPal not pursuing Pinterest bid

RetailWire

PayPal has said it will not pursue an acquisition of Pinterest after stories circulated that a deal was close to being done. PayPal shares jumped six percent and Pinterest’s fell 10 percent on the news.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio