Thu.Jul 16, 2020

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It’s Time To Say Goodbye To The EU-US Privacy Shield

Forrester eCommerce

In 2000, the European Commission (EC) introduced Safe Harbor. It was a principles-based, voluntary framework to allow companies to transfer personal data of European residents to the US. And Austrian law student Maximilian Schrems took Facebook to court claiming that once his data reached US soil, privacy protection faded. Five years later, the European Court […].

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Store Reopenings: Why Retailers Must Go Above And Beyond To Bring Shoppers Back

Retail TouchPoints

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage. However, the resurgence in COVID-19 cases may be causing some second thoughts: in May, 90.4% of shoppers would have returned to stores for general merchandise, hardware, clothing,

Retail 306
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Burberry’s Strong Sense Of Ethics And Legacy Of Digital Investments Sets It Up For Future Success

Forrester eCommerce

Burberry is the latest in a long line of retailers to announce staff cuts, store closures and a re-think of some of its core assumptions about how customers interact with the brand and how work gets done. As a forward-looking retailer with a proven track record of digital, supply chain and operational innovation, Burberry is […].

Supplies 416
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JCPenney Terminates 1,000 Corporate And International Employees

Retail TouchPoints

To right-size its executive ranks with 152 permanent store closings, JCPenney is eliminating approximately 1,000 workers in corporate and field management and international positions. The benefits package for exiting employees includes severance for eligible associates, outplacement support, compensation for unused paid time off and an extension of employee discounts.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Learn The Key RPA Trends In China

Forrester eCommerce

The global RPA market has grown by leaps and bounds in recent years. In China, the market is still nascent, but has drawn a lot of attention since 2019 as existing and new vendors have started offering more AI capabilities. Big technology vendors, as well as startups, are increasing their investments in R&D as well as sales and delivery teams enablement.

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Black Friday Promotion: 5 Ideas For eCommerce Success

Groove

As we prepare for the holiday season to look a bit different this year ? with the majority of shopping done online ? there's one thing that may make or break your sales: holiday planning. We encourage all of our clients and eCommerce businesses across the board to create a promotional plan in advance. Black Friday Promotion Ideas. In addition to the strategies we shared to help prepare for last year's holiday, we're sharing 5 more Black Friday promotion tips to help drive eCommerce sales this ye

eCommerce 259

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Leveraging PR for Your Ecommerce Website: It’s Easier Than You Think

BigCommerce

When discussing your business goals and marketing strategies, you’re probably already used to terms like “target audience” and “content.

eCommerce 270
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A Glimpse Into The Future Of Banking

Forrester eCommerce

COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. We see four clear themes forming in the research. Many […].

Banking 276
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OneView Commerce Tool Can Help Retailers Enhance BOPIS Options

Retail TouchPoints

OneView Commerce, a provider of digital solutions for physical stores, provides OneView Pickup Anywhere to help retailers expand their existing processes and legacy infrastructure to offer curbside, contactless and in-store pickup options. The solution helps retailers scale up to meet unprecedented customer demand during the COVID-19 pandemic. The platform leverages OneView’s feature-as-a-service transaction engine to help retailers quickly build new functionality to address customers’ needs.

Retail 232
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How DBS has optimized operating model, governance and people enablement to ensure success of their enterprise data platform

Forrester eCommerce

This is part 2 of my blog on how DBS Bank set out to establish their enterprise data platform. You can find the first part here, and the full session for replay (as well as all other session replays from the APAC FS Webcast Week) at [link] (free registration required). In the first blog, I […].

Banking 195
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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A Retail Crossroads: How Automation Can Help Retailers Bounce Back

Retail TouchPoints

Retail businesses, warehouses and distribution centers around the world are facing new challenges as the business environment has shifted in the wake of recent global events. Just as consumers grew accustomed to two-day, next-day and even same-day shipping, the entire supply chain shifted. Now, with consumers demanding direct-to-consumer, in-store and curbside pickup, businesses must perfect omnichannel fulfillment to survive.

Retail 208
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313: How To Tell Your Brand Story And Sell More With Michael Jamin

My Wife Quit Her Job

Today I have my friend Michael Jamin on the show. Michael specializes in creating brand stories for companies and he used the power of storytelling to grow his ecommerce store, Twirly Girl, into a multi-million dollar girl’s clothing brand. In this episode, you’ll learn how to create an amazing story for your brand to generate sales. What You’ll Learn.

Clothing 156
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German Fitness Group Bids $100 Million For Gold’s Gym

Retail TouchPoints

Gold’s Gym could exit from Chapter 11 bankruptcy protection as soon as this month, after RSG Group GmbH ’s $100 million bid to acquire the multinational fitness center chain emerged as the top offer at a bankruptcy auction on July 13. The sale must be approved by a bankruptcy judge; a hearing is scheduled for July 24. The Gold’s Gym bankruptcy filing on May 4 included a pre-negotiated $80 million bid from TRT Holdings Inc., which has held the majority share of the company since 2004.

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Top 10 3PL companies in the world 2020

TradeGecko

Regardless of what your business might be, chances are excellent that your business model has nothing to do with warehousing, shipping or logistics.

Shipping 141
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Package Concierge Provides Lockers For 24/7 Contactless Pickup

Retail TouchPoints

Package Concierge , a provider of automated locker solutions, offers outdoor lockers designed for contactless, 24/7 pickup for buy online, pick up in-store (BOPIS) orders. The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience. Employees can deposit a customer BOPIS order into the automated retail locker, at which point customers are immediately notified that their order is ready for pickup.

Outdoor 192
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Why used clothing can survive the global health crisis

RetailDive

While 2020 hasn't seen the same volume of partnerships among resale platforms and retailers, analysts expect the market to continue to rise.

Clothing 131
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Epicor Software Creates New Software Portal Designed For Rapid Deployment

Retail TouchPoints

Epicor Software Corp. , a provider of enterprise software designed to promote business growth, has launched Epicor Commerce Connect Express (ECC Express), a new portal for its existing Epicor Commerce Connect solution. The product aims to help businesses quickly improve productivity, offer quality online experiences and stay connected with customers and suppliers.

eCommerce 166
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PNG Group buys Yorkshire c-store

TalkingRetail

PNG Group has bought its sixth convenience store in West Yorkshire, snapping up a Costcutter-branded outlet in Shipley. The store offers a new owner the opportunity to expand the food-to-go offering and general services. In addition, as it is not tied to the symbol group, there is also the chance to re-merchandise the business. The store.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Ulta launches Conscious Beauty initiative

RetailDive

Starting in the fall, the beauty retailer will certify brands under various pillars, like cruelty free, vegan and sustainable packaging.

Retail 124
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4 Types of Market Segmentation to Enhance Campaign Performance

UpSellIt

What is Market Segmentation? Market segmentation is the process of dividing consumers into smaller groups, allowing for more effective communication with an audience. In ecommerce, creating customer segments makes it easier to speak to the needs of your shoppers, leading to greater personalization and increased conversions. . Why is Segmentation Important?

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East Yorkshire sees ‘bonkers’ sales during lockdown

TalkingRetail

Hall’s of Driffield Nisa, East Yorkshire, has reported a 60% increase in sales since March and the start of lockdown. Owners brothers Richard and Russell Hall, who completed a re-fit of the 3,000sq ft store last year, aspired to increase sales following the investment and set a target of around £75,000 per week. However, since.

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Walmart to customers: Everybody must get masked

RetailDive

Target is the latest to require shoppers to cover their faces in all stores, joining the retail giant, as well as Best Buy, Kohl's and Costco, among others.

Customer 100
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Amazon Prime Day 2020 Prep (Part 1): The New Normal in a New Ecommerce World

ROI Revolution

Published July 16, 2020. With COVID-19, supply chain & inventory disruptions, economic unrest, & the uncertainty of Prime Day official date(s), 2020 has created a perfect storm that even the most proactive brand executive couldn’t have predicted. Part of this perfect storm is Amazon Prime Day 2020 being pushed to August, then September , and now, news outlets (including CNBC, Geekwire, and Business Insider) are reporting that Amazon Prime Day 2020 is postponed to October.

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PXM vs. PIM: What Are the Differences? | Salsify

Salsify

Ecommerce executives frequently ask about the differences between product experience management (PXM) and product information management. While the distinctions can be nuanced, brand leaders must understand the letters at the center of each to ensure digital shelf success.

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How to Optimize the Customer Journey With Touchpoint Mapping

Omniconvert

When you run a business, you need to ensure that every customer interaction with your brand is a positive one. The post How to Optimize the Customer Journey With Touchpoint Mapping appeared first on ECOMMERCE GROWTH Blog.

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Trend for baking in lockdown looks set to continue

TalkingRetail

Around 27 million UK adults have baked during lockdown, new research reveals. The survey by the National Association of British and Irish Millers, undertaken by YouGov, found 34% of respondents have used two or more bags of flour since the start of lockdown. Bread was the favourite thing to bake among respondents, with 37% of.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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J.C. Penney to cut 1K jobs as it shrinks in bankruptcy

RetailDive

As the retailer closes stores, it's letting go of corporate and other support staff, with the clock ticking on its progress through Chapter 11.

Other 99
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Thai Dragon introduces soy sauce

TalkingRetail

The newly-launched Thai Dragon brand from Surya Foods has expanded into soy sauce. Thai Dragon Soy Sauce is packaged in a traditional glass bottle which is fully recyclable. The launch is being supported by a consumer-facing website and a social media campaign titled #ridethedragon, which includes consumer competitions and online giveaways. The brand is also.

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Sessions & Speakers for ACTION IN RETAIL 2020 Announced

RetailMinded

DENVER, CO — July 16, 2020 — ACTION IN RETAIL is pleased to welcome Co-Hosts IBM, Lightspeed and Zoovu to their debut, virtual experience that will provide inclusive, diverse and accessible business solutions and content to help retailers of all sizes navigate and thrive as the sector builds back better. Additionally, ACTION IN RETAIL Is excited to reveal it’s speakers and educational line-up, all aimed to help boost retailer success as they navigate retail during these challenging and unp

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Spar wholesaler refreshes sandwich range

TalkingRetail

James Hall & Co, Spar wholesaler for the north of England, has revamped its own-brand sandwich offering, with refreshed packaging and three new flavours. The added flavours are: Simply Bacon, Mega Breakfast and Mixed Triple – a variety of bacon, chicken and ham sandwiches.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib