Forrester eCommerce

JULY 20, 2020

Application development and delivery (AD&D) leaders focusing on velocity and cadence are finding there’s more to software delivery than going fast. These leaders are realizing that shifting their focus from outputs to outcomes can provide greater insight than velocity alone. Using value stream management (VSM) tools, AD&D leaders gain better insight into their organization’s processes […].

Management 355

Management Information Technology 355

Retail TouchPoints

JULY 20, 2020

In a planned leadership transition, Michael Witynski has been named CEO of Dollar Tree. Gary Philbin, the company’s CEO since September 2017, is retiring but will serve as a member of the board through September 23, 2020. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. Witynski, who joined Dollar Tree as SVP of Stores in 2010, became COO in 2015.

Customer Experience 248

Customer Experience Operations Improvements Management 248

Forrester eCommerce

JULY 20, 2020

During COVID-19, self-triage emerged as a critical component for healthcare organizations (HCOs) as members and patients struggled to navigate a complex ecosystem and determine the best setting for care based on their symptoms. In this collection, we provide a set of research reports that highlight the importance of self-triage during the pandemic and beyond to help HCOs get the most value from these investments.

Customer Experience 284

Customer Experience Customer 284

Retail TouchPoints

JULY 20, 2020

When the staff in Lovesac ‘s Stamford, Conn. headquarters and 91 retail showrooms began to work from home under COVID-19 shelter-in-place orders, people had many things on their minds, but they didn’t have to worry about how to easily and efficiently communicate within the organization. “I think they went home feeling very comfortable that they had an information conduit that gave them the ability to continue business as much as was necessary,” said David Jensen, CIO/CTO at Lovesac in an i

eCommerce 240

eCommerce Operations Management Information 240

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

JULY 20, 2020

The Canadian tech market will fall in 2020. The only question is how much. Forrester’s latest forecast for Canadian business and government of tech goods, software, and services shows the best case is a 7% drop in 2020 (Scenario A). However, a bleaker projection of an 11% fall is becoming more likely as the US […].

Marketing 275

Marketing Information Technology Customer 275

Retail TouchPoints

JULY 20, 2020

Without leaving their email inboxes, Yahoo Mail users will now be able to browse, add to cart and purchase essential groceries from Walmart and pick them up at a nearby store. Online grocery shopping has surged since COVID-19 made consumers wary about visiting brick-and-mortar locations in person, and this new partnership was established to help make the process easier for customers.

Recommendation 207

Recommendation Consumer Customer Marketing 207

Retail TouchPoints

JULY 20, 2020

L.L.Bean will be selling its branded products at Staples , Nordstrom and sporting-goods store Scheels. With the back-to-school season already underway, Staples has been selling L.L.Bean backpacks and water bottles for the past two weeks in more than 1,000 Staples stores and online, according to the Associated Press (AP). While L.L.Bean remains committed to its e-Commerce, catalog and retail direct-to-consumer businesses, the retailer also sees an opportunity to grow by providing “new audiences,

eCommerce 179

eCommerce Sporting Goods Apparel Outdoor 179

Forrester eCommerce

JULY 20, 2020

NBCUniversal’s entrant in the streaming wars, Peacock, launched this past week, offering a full library of the network’s current season, original shows, and archival “must-see TV” programs, including “30 Rock,” “Parks and Recreation,” and “Saturday Night Live.” The network opted to follow FOX and ViacomCBS with an advertising-supported model to differentiate from the subscription model […].

Subscription 254

Subscription Customer 254

Retail TouchPoints

JULY 20, 2020

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with excess inventory that simply won’t sell. Excess inventory is typically viewed in a negative light considering it equates to poor sales and low profits. While the latter may be true, excess inventory also has a silver lining of hidden pathways to optimizing excess inventory that lead straight to your bottom line through distribution in the off-p

Shipping Costs 165

Shipping Costs Retail Customer Loyalty Fashion 165

Forrester eCommerce

JULY 20, 2020

Phone experiences are increasingly becoming suboptimal as more and more customer service journeys begin before customers pick up the phone. This is because most companies deploy their communication channels in silos, which means that: (1) Agents have no knowledge of the customer’s prior digital interactions and (2) they cannot easily understand a customer’s prior actions […].

Customer 264

Customer Channel Management 264

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Ecommerce Platforms

JULY 20, 2020

Hello Daugirdas, tell us a bit about yourself and the company. Hello! I am Chief Marketing Officer at Hostinger , one of the fastest-growing web hosting providers worldwide. I joined Hostinger more than 3 years ago. We were a small company back then, but we managed to grow to almost 800 employees at the moment. I would like to also mention that we are a bootstrapped company – we never received external investment.

WooCommerce 104

WooCommerce Magento eCommerce eCommerce Platforms 104

Forrester eCommerce

JULY 20, 2020

This collection of Forrester’s research will help you develop and execute a detailed return-to-work plan with the appropriate strategies, policies, and technologies to keep people safe, reduce risk, and keep the organization running during the pandemic.

Technology 195

Technology Customer 195

RetailDive

JULY 20, 2020

The company's online business "exploded" as the coronavirus hit the U.S., but its men's line had already been in the works for months.

Management 131

Management 131

Forrester eCommerce

JULY 20, 2020

During COVID-19, self-triage emerged as a critical component for healthcare organizations (HCOs) as members and patients struggled to navigate a complex ecosystem and determine the best setting for care based on their symptoms. In this collection, we provide a set of research reports that highlight the importance of self-triage during the pandemic and beyond to help HCOs get the most value from these investments.

Customer Experience 195

Customer Experience Customer 195

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

TalkingRetail

JULY 20, 2020

Del Monte is launching a new social media campaign to meet the needs of sports fans who are missing events cancelled as a result of the Coronavirus pandemic. The ‘Del Monte Fruitball Cup 2020’ campaign, which will sit on Facebook and Instagram, will consist of a friendly competition between European nations represented by ‘Fruitball’ players.

Social Media 111

Social Media Events 111

RetailDive

JULY 20, 2020

The lack of unified political leadership around face coverings that prevent contagion of COVID-19 is "simply irresponsible," 21 retail CEOs said Monday.

Retail 107

Retail 107

TalkingRetail

JULY 20, 2020

The Retail Industry Awards 2020 have been rescheduled until January 2021 as a result of the Covid-19 pandemic. The awards ceremony, which will celebrate the achievements of UK grocery retailers in the year 2019 to 2020, will now take place on 26 January 2021 at the Brewery in the City of London. The Retail Industry Awards.

Retail 105

Retail 105

RetailDive

JULY 20, 2020

The company would be the first major mall REIT to buckle under the pressures that have been intensified by the pandemic.

127

127

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

TalkingRetail

JULY 20, 2020

Kepak has launched a new campaign for its Rustlers brand to highlight and reward the hard work put in by retailers. Rustlers is asking the industry to share stories of how colleagues from all parts of the industry go above and beyond, not just in the recent past but on an ongoing basis to deliver.

Retail 99

Retail 99

RetailDive

JULY 20, 2020

The technology helps merchants connect store employees with their most loyal customers through video chats and text messaging.

Shopify 115

Shopify Technology Customer 115

TalkingRetail

JULY 20, 2020

Rice brand Tilda has unveiled its latest limited edition flavour – Japanese Teriyaki. The temporary new addition to Tilda’s ready-to-heat range combines sticky jasmine rice, spring onions, carrots, water chestnuts and a teriyaki mix of soy sauce, sugar and mirin in a convenient pouch. Tilda Japanese Teriyaki Limited Edition is available now with an RRP.

96

96

RetailDive

JULY 20, 2020

A centralized e-commerce hub will offer personalized recommendations, exclusive items and collections of products from brands and creators.

eCommerce 112

eCommerce Recommendation 112

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Retail Technology Review

JULY 20, 2020

BigCommerce, the open SaaS ecommerce platform for fast-growing and established brands, has rolled out a new integration with global payments platform Adyen, giving more than 60,000 merchants on BigCommerce access to an all-in-one payments solution.

Merchant Services 87

Merchant Services BigCommerce Improvements eCommerce Platforms 87

Profitero

JULY 20, 2020

The Master Lock Company’s eCommerce success stems from data-led decision-making. By systematically tracking the “right” data, and establishing operational metrics & KPIs that produce the desired outcome, the company’s eCommerce team can make smart decisions faster — to capitalize on opportunities that increase sales or mitigate issues that could result in lost sales.

eCommerce 78

eCommerce Shipping Costs Drop Ship Operations 78

Retail Technology Review

JULY 20, 2020

The past few months have transformed the traditional idea of the shopping experience, with unprecedented levels of uncertainty and strict new guidelines forcing retailers to evolve rapidly.

Customer Experience 87

Customer Experience Customer Retail Internet Retail 87

ROI Revolution

JULY 20, 2020

Published July 20, 2020. Welcome to our July 2020 Social Media Water Cooler. We hope you are safe & healthy and that your business is continuing to thrive during this unprecedented time. This month, we saw a new CCPA-compliant data use feature from Facebook, a new advertising platform on TikTok, impacts of the Facebook advertising boycott, and more.

Social Media 78

Social Media Article Information Marketing 78

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

Omniconvert

JULY 20, 2020

Broadcasting commerce knowledge through LinkedIn, creating a lot of engagement and pure interest for this industry, Rick Watson has indeed. The post The eCommerce Growth Show Ep. 13: How to get started on your direct-to-consumer journey appeared first on ECOMMERCE GROWTH Blog.

Consumer 78

Consumer eCommerce Blog Channel 78

TalkingRetail

JULY 20, 2020

Forecourt retailer the Highland Group has signed a deal to be supplied by Nisa Retail. The group, run by father and son team Steve and Tom Highland, currently operates four forecourts. Highlands of Royston, Greenfields Service Station operates on the A505 dual carriageway in Hertfordshire, has recently extended and renovated its store to 2,000sq ft.

Retail 88

Retail Supplies Operations 88

Retail Technology Review

JULY 20, 2020

A new ‘conscious consumer’, more aware of the environmental impact of their purchases, has emerged from the coronavirus lockdown, a new research report by PFS and LiveArea, has found.

Consumer 79

Consumer Online Retail Retail Internet Retail 79

TalkingRetail

JULY 20, 2020

The ACS has outlined retailers’ concerns about the impact that rising wage costs will have on the local, flexible and secure jobs offered by the convenience sector. The association urged the Low Pay Commission to show restraint when setting the 2021 wage rate and to consider revising their longer-term goal of the National Living Wage.

Retail 87

Retail 87

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail