Thu.Apr 17, 2025

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Building Stronger Customer Relationships: The Hidden Power of Address Data

365 Retail

Today, retail success hinges on having accurate customer data, in particular customer address data. In a long list of challenges retailers face, many stem from incorrect customer addresses whether its failed deliveries or ineffective marketing, with communications going awry. Investing in address accuracy isnt just about fixing errors, but in building a business that runs efficiently and cares about what keeps customers coming back.

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Target CEO, Rev. Al Sharpton to meet following DEI changes

RetailDive

The civil rights activist said he is mulling a boycott of the mass merchant, which scaled back its diversity programs in January.

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New Ecommerce Tools: April 17, 2025

Practical eCommerce

This week: tariff reduction tools, influencer marketing, installment payments, shipping, logistics platforms, and AI for customer service. The post New Ecommerce Tools: April 17, 2025 appeared first on Practical Ecommerce.

eCommerce 104
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The complicated calculation of ending de minimis

RetailDive

While closing the duty loophole for low-value goods from China and Hong Kong may offer some benefits, the U.S. fashion industry could face challenges.

Fashion 105
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Why 70% of Shoppers Can’t Resist an Impulse Buy | Salsify

Salsify

Learn why 70% of shoppers cant resist an impulse buy and other unplanned purchases. Hint: Its sales and discounts and a great discount strategy.

Other 99
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Shopify featured products: How to add and edit [+ examples]

Omnisend

Reading Time: 9 minutes Did you know that careful selection of your bestsellers for the Shopify featured products section can increase conversions by directing shoppers to your high-margin items? You can use this feature to highlight seasons favorites, create hype around new arrivals, or showcase special offers. Indeed, this strategic product placement significantly increases visibility, improves conversion rates, and enriches the shopping experience.

Shopify 78

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Charts: Grocery Trends in Europe 2025

Practical eCommerce

A new McKinsey & Company report suggests little growth in Europe grocery volume amid changing consumer eating habits. The post Charts: Grocery Trends in Europe 2025 appeared first on Practical Ecommerce.

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Chipotle’s BOGO Deal Is Back for Playoff Season: Wear a Hockey Jersey, Get a Free Entree

RetailWire

Chipotle is making it easier than ever for hockey fans to score free food this spring.

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L’Oréal taps Google’s generative AI tools for content creation

RetailDive

While the company uses the technology to speed its creative process, L'Oréal said it would not create images of people for marketing campaigns.

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McDonald’s Snack Wraps Are Coming Back Soon — Mark Your Calendars

RetailWire

McDonald's has given another hint as to when Snack Wraps will return to menus.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Rent the Runway rethinks customer service approach

RetailDive

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO Jennifer Hyman.

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6 biggest marketing mistakes ecommerce brands make (and how to avoid them)

Omnisend

Reading Time: 5 minutes Build inventory: check. Launch your online store: check. Create a few popups to start growing your email list: check. Now its time to launch some ads and start bringing in the customers, right? Not so fast. Being eager is great, and it means youre ready to grow. But acting too quickly without a clear strategy can lead to wasted budget, stalled growth, and a lot of unnecessary stress.

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Lids leans in to customization with refreshed store concept

RetailDive

The stores are focused on localization and include “Build-A-Cap” kiosks where shoppers can create unique designs that match their style.

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Panera Gets Toasty With New Croissant Sandwiches and a Whole New Feel-Good Vibe

RetailWire

Panera is leaning into small moments of indulgence with a new ad campaign and sandwiches.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Ulta brings on Revolution Beauty CEO as chief merchandising and digital officer

RetailDive

Lauren Brindley, who will join in June as current chief merchant Monica Arnaudo retires, will also oversee the retailer’s upcoming marketplace.

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Temu Is Scaling Back US-Based Ads on Social Media and Google

RetailWire

In anticipation of higher tariffs on imported goods, Temu is pulling back from the U.S. market.

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Ulta Beauty aims for long-term growth after data, ERP upgrades

RetailDive

The company’s tech investments cleared the way for generative AI. Executives are working to reap the rewards.

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Hermès Bags Nearly $5 Billion in Q1 2025 Revenue as LVMH Struggles in Luxury Retail Market

RetailWire

Hermès delivered a very strong Q1 2025 revenue report.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Walmart will use geospatial tech to power delivery

RetailDive

The data-science capability redefines the retailer’s delivery maps to expand the channel’s reach and accessibility.

Channel 52
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Hulk Hogan’s Real American Beer Now at Walmart

RetailWire

Real American Beer is expanding quickly, and beer fans can now find it at Walmart.

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Feel good food | In focus: Healthier snacking

TalkingRetail

Healthier food has been a priority for both consumers and the government for a number of years, with more than half of consumers (53%) saying they try to eat healthy most of the time.

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Target Baby Food Recall: Over 25,000 Tubs of Popular Baby Food Recalled for Lead Contamination

RetailWire

Target is under fire again.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Google Cloud Next 2025’s Developer Keynote: Agents Take Center Stage

Forrester eCommerce

Google Cloud Next 2025s (full takeaway blog here) developer keynote offered a detailed look at the company’s latest AI innovations, with a particular focus on agent technology and developer tools.

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Magnolia Bakery Partners With Gopuff To Launch Exclusive Cupcake Flavor

RetailWire

Magnolia Bakery has a new sweet treat.

Retail 52
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Michaels Expands Party Assortment, Enhances In-Store Event Offerings

Retail TouchPoints

Michaels is stepping into the gap left by the recent demise of Party City with plans to add 500 new party supply products, additional balloon options and enhancements to its in-store events. The party supplies assortment enlargement, both in stores and online, will begin in August 2025. The 300+ new balloon options include premade balloon bouquets, including graduation arrangements, along with all the accessories needed to complete a balloon display such as weight stands, ribbon and helium tanks

Events 262
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7-Eleven Has Plenty of Easter Savings & Sweet Treats. Here Are the Details

RetailWire

7-Eleven is getting into the Easter spirit.

Retail 52
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Leaders Need To Review Event Plans Amid Economic And Political Uncertainty

Forrester eCommerce

The political environment is impacting the appeal of US based events for international attendees, with Tourism Economics, a subsidiary of Oxford Economics predicting a 15.2% decline in inbound international travel due to a combination of shifts in pubic sentiment, travel advisories, and visa delays.

Events 221
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Loyalty, Love and Lifetime Value: The Mother’s Day Retail Opportunity

Retail TouchPoints

Mothers Day is a retail dream. But its not just about one-off sales on one day in May. It is a chance to connect with two customers at once the child and the parent; the gift buyer and the recipient. Get it right, and they will not just shop with you this year but will come back long after the flowers have wilted and the chocolates have been eaten.

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How Well Are You Protecting Existing Customer Revenue?

Forrester eCommerce

Weve introduced expanded and upgraded versions of our customer engagement aligned approach and the foundational Forrester Customer Engagement Range Of Responsibilities Model to show you how to optimize the relationship between your company and your customers.

Customer 195
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Walmart Leverages Geospatial Tech to Expand Delivery to 12 Million New Households

Retail TouchPoints

Walmart has deployed geospatial technology to create a data science model that divides geographic areas into precise hexagonal grids, with the goal of optimizing delivery zones for greater efficiency. Redefining how it maps delivery areas has allowed Walmart to expand its reach to 12 million additional households across the U.S., increasing consumer access to same-day deliveries.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!