Fri.Aug 21, 2020

article thumbnail

It’s Never The Data Breach, It’s Always The Cover Up

Forrester eCommerce

The obstruction of justice and misprision of a felony charges levied against Joseph Sullivan, former Uber CSO sent shockwaves through the cybersecurity community. CSO/CISOs rightfully wondered what these charges mean in terms of their own culpability for decisions made on the job. CSOs and CISOs handle sensitive data, make difficult decisions, and consider their responsibility […].

article thumbnail

Even Amid COVID-19 Concerns, Halloween Offers Safe Scares (And Retail Opportunities)

Retail TouchPoints

Anticipation of Halloween is growing among consumers, many of whom are viewing the celebration as a way to relieve stress and achieve a sense of normalcy after months of COVID-19 restrictions and uncertainties. That’s good news for retailers offering products in key categories such as decorations, costumes and candy, although merchants will need to adapt both their marketing and their assortments for a largely contact-free holiday.

Retail 304
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brands Must Evolve From Wholesale Suppliers To Partners

Forrester eCommerce

Brands have been reviewing and revamping their digital commerce strategies for some time. With consumers forced online during pandemic lock downs across the globe, this focus on digital has only magnified. But digital commerce opportunities are not created equal for brands. Some brands are seeing significant growth in their direct to consumer business and grappling […].

Consumer 345
article thumbnail

Market-Based Pricing Helps E-Tailers Reprice 50% Faster And Get Better Market Coverage

Retail TouchPoints

Knowing your true competitors, their moves at any given time, being able to make the right decisions, including pricing decisions, faster than your rivals — all of these aspects are critical for staying competitive today. It is particularly important in e-Commerce, where the speed of decision-making distinguishes winners from losers, as customers can compare different offers instantly through their phones, laptops, and tablets.

eCommerce 264
article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

Cadbury brings back ‘Match & Win’ promotion with football club support

TalkingRetail

Cadbury is partnering with six football clubs to run its “Match & Win” on-pack promotion for the fourth year running. The brand is working with Manchester United F.C, Manchester City F.C, Liverpool F.C, Arsenal F.C, Chelsea F.C, and Tottenham Hotspur F.C, to offer consumers the chance to win football prizes, including one of 10 pairs.

Consumer 124
article thumbnail

Amazon Pours $1.4 Billion Into Tech Hubs, Expands Phoenix Fulfillment Operations

Retail TouchPoints

Amazon plans to invest $1.4 billion in Tech Hubs in Dallas, Detroit, Denver, New York City, Phoenix and San Diego, creating a total of 3,500 new technology and corporate jobs. Teams in these cities will support various businesses across the company, including Alexa, Amazon Advertising, Amazon Fashion, Amazon Fresh, Amazon Web Services (AWS) and OpsTech.

More Trending

article thumbnail

Estée Lauder will close up to 15% of its stores, exit some department stores

RetailDive

The beauty giant announced a pandemic-related restructuring plan that shifts its priorities toward digital and away from unproductive locations.

article thumbnail

C-store sales growth doubles

TalkingRetail

Convenience store sales have been boosted this year by the pandemic, which has helped the market grow by more than double the rate achieved in 2019, new research reveals. Figures from Mintel show convenience sales will grow by almost 8% in 2020, compared to the 3% achieved last year. The significant increase in food and.

Marketing 116
article thumbnail

Toys R Us online sales now supported by Amazon

RetailDive

The e-commerce giant has apparently taken over a role that Target stepped into during the holiday period last year.

Toys 132
article thumbnail

KP Snacks kicks off Butterkist on-pack promotion

TalkingRetail

KP Snacks is set to launch an on-pack promotion for its Butterkist popcorn brand, offering shoppers the chance to win one of 10 prize bundles.

111
111
article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Retail Therapy: Brach's looks for a spot at the Thanksgiving table

RetailDive

The candy brand recently released turkey dinner-inspired candy corn, including flavors like green bean, roast turkey, stuffing and cranberry sauce.

Retail 111
article thumbnail

8 Awesome Customer retention tactics to increase profits

Omniconvert

If you want to build a successful business, you need to take care of your most important asset – customers. The post 8 Awesome Customer retention tactics to increase profits appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

S&P: Foot traffic to shopping centers reaching pre-pandemic levels

RetailDive

Foot traffic analysis is mixed, with outlet centers performing much better, while other data firms show traffic remains broadly depressed.

Other 129
article thumbnail

eCommerce Growth Show Ep.18: Lessons learned from both sides of the curtain: eCommerce Merchant vs Service Provider/Agency

Omniconvert

This week’s eCommerce Growth Show centered around two interesting perspectives: the eCommerce Merchant perspective and the Service Provider/Agency perspective. Our. The post eCommerce Growth Show Ep.18: Lessons learned from both sides of the curtain: eCommerce Merchant vs Service Provider/Agency appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

Petition against abuse of shopworkers reaches first milestone

TalkingRetail

Usdaw’s petition against the abuse of shopworkers has crossed its first hurdle and reached 10,000 signatures in one day, which means the government will respond to the issue. The petition now has more than 30,000 signatures and Usdaw is continuing to campaign for the 100,000 signatures that should trigger a parliamentary debate. The UK’s largest.

Retail 88
article thumbnail

How to Grow Your Revenues by Improving Customer Value

Omniconvert

The Impact of Customer Value on Business Revenues Ever since the COVID-19 outbreak, the world has changed somewhat dramatically. While. The post How to Grow Your Revenues by Improving Customer Value appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

Republic Technologies bolsters Zig-Zag range with new lighters

TalkingRetail

Tobacco accessories company Republic Technologies is launching three new ranges for its Zig-Zag household lighters portfolio. The range consists of Utility Lighter, Kitchen Lighters, and Candle Lighters, each retailing at £1. Each range comes in five colours and is available in shelf ready packaging of 12 blister packs to “increase visibility with a standout display”.

article thumbnail

Inventory disruption roils TJX, Ross in Q2

RetailDive

But the off-price pipeline is relatively easy to restore, and the sector remains among the best positioned in retail, analysts say.

Retail 107
article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

NFRN Connect reaches milestone

TalkingRetail

The NFRN’s membership helpline operation has recouped £1m worth of retailers’ money. NFRN Connect’s recent big successes have included recovering £1,122 in restitution for late supplies for one NFRN member and quickly persuading a news wholesaler to waive a deposit of £22,000 for an independent retailer looking to open a second store. The milestone was.

article thumbnail

How Retailers Can Increase ROI From Curbside Pickup and Click-and-Collect

Kibo

The creative contactless order fulfillment options that spiked during COVID-19, including Buy Online, Pickup In-Store (BOPIS) and Buy Online, Pickup At Curbside (BOPAC) have allowed retailers to continue to sell to local customers who aren’t ready to venture back into stores. Curbside in particular was a way to keep operations going even as stores were dark, or as social distancing rules limited the number of shoppers.

article thumbnail

Nisa provides registration details for virtual trade show

TalkingRetail

The 2020 edition of Nisa’s annual trade show opens for registration on Monday (24 August) to partners and suppliers. Nisa Expo, which takes place on 20-21 October, is being hosted virtually and is set to include all the usual features of Stoneleigh. Nisa events manager, Jenny Potts, said: “We’re really pleased to be opening registration.

Events 83
article thumbnail

What Are Product Recommendations?

Kibo

Product recommendations are part of an ecommerce personalization strategy wherein products are dynamically populated to a user on a webpage, app, or email based on data such as customer attributes, browsing behavior, or situational context—providing a personalized shopping experience. . Product recommendations are especially valuable to organizations that have a very large, diverse product catalog.

article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

UK retail sales back to pre-pandemic levels

TalkingRetail

UK retail sales climbed 3.6% month-on-month in July to beat their pre-pandemic levels, official data shows. New figures from the Office for National Statistics (ONS) show supermarket sales declined 3.1% month-on-month, but volume sales were still up 2.4% higher than February. Fuel sales continued to recover from low sales levels, but were still 11.7% lower.

Retail 80
article thumbnail

DoorDash debuts on-demand grocery deliveries

RetailWire

DoorDash customers of Hy-Vee, Meijer, Smart & Final and other grocery retailers will soon be able to place orders for same-day delivery to their homes. The delivery service plans to roll out the service nationwide with initial markets in California and the Midwest. The same “Dashers” used to make restaurant deliveries will also be handling those placed at grocery stores.

Other 64
article thumbnail

Jet Abbotsinch installs EDGEPoS

TalkingRetail

Jet Abbotsinch, located in Renfrew, Scotland, has become the latest company to install Henderson Technology’s EDGEPoS. The filling station, which operates 24 hours a day, seven days per week, also features a Keystore Express store. Owner Mani Dulai said: “I met Henderson Technology at the Forecourt Roadshow in Scotland and immediately noticed many features on.

article thumbnail

Retailers fear pre-holiday shipping crunch

RetailWire

Retailers including Best Buy, Kohl’s and Target are pushing up their Christmas selling season promotions into October as they look to get ahead of delivery bottlenecks and surcharges from shipping firms ahead of the holidays.

article thumbnail

Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

article thumbnail

UK consumer confidence remains unchanged in August

TalkingRetail

Consumer confidence remained unchanged in August, new data finds. GfK’s long-running Consumer Confidence Index remained at -27 for August. Three measures of confidence were down and two were up against the previous data, which was released on 24 July. Joe Staton, GfK’s client strategy director, said: “Circumspect consumers report they are more confident about their.

article thumbnail

Building B2B Marketing Chops

eCommerceFuel

Lindsay Hagerman discusses how she was able to build a thriving B2B business at RainCaper.com through tradeshows, geographical reps who work on commission and more. You’ll learn: How to build a thriving B2B business. The best way to present yourself at a tradeshow. How Lindsay uses reps for different geographical locations. Advice for maintaining friendships with businesses you are in competition with.

B2B 55
article thumbnail

COVID-19 messes with treasure hunts at Marshalls and T.J. Maxx

RetailWire

TJX Cos, the parent company of Marshalls, T.J. Maxx and other discount retail chains, expects declines somewhere between 10 and 20 percent in the current quarter as the novel coronavirus virus continues to impact store operations and the willingness of consumers to shops its racks and shelves for deals. The company, which has eschewed digital sales, has been at a disadvantage reaching consumers who only have the option of shopping in its chain’s stores.

article thumbnail

Should online sellers include shipping cost in the product price?

lateshipment

Of the many reasons for cart abandonment, the shipping fee is among the biggest. It plays a crucial role in influencing consumers’ online purchasing behavior and decision making. The truth is that today’s customers don’t appreciate a separate cost being added to their products at checkout. In the Amazon era, customers are spoiled for choice by businesses offering free shipping and faster deliveries.

article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio