Mon.Aug 03, 2020

The Customer Is The Channel

Steve Dennis

Despite the accelerating growth of digitally-enabled shopping, the concentration of power in the hands of consumers and the blurring of the lines between retail channels , it’s still common for retailers to report their sales for e-commerce and physical retail as two separate figures. Comparable store sales and sales per square foot are often seen as the primary indicators of retailer health.

Optimising e-commerce business for the new normal

Retail Technology Review

The global COVID-19 pandemic has undoubtedly disrupted the retail sector significantly. With many stores forced to close their doors over lockdown, there has been a sudden and rapid rise in online shopping. Internet Retailing Retail Supply Chain Critical Issues

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ShipBob vs. ShipMonk: A Complete Comparison (2020)

Ecommerce Platforms

Order fulfillment is one of the most essential considerations that any eCommerce business owner needs to think about. It's no good having the best products to offer in your industry if you can't get items to the consumers that want to buy them. The good news is that there are a bunch of options available for shipping and order fulfillment. One option is to simply pay the costs to ship your items yourself through suppliers like FedEx and USPS.

Case Study: Kat the Label


How one designer lingerie label turned things inside out. Inspired by the love of lace, design, style, and details, Kat the Label is a bespoke lingerie brand from Australia. Committed to ethical trade, it lives by the motto of: "We’ll compromise on a lot of things. but never our lingerie.”. Like many a small business, it relied heavily on brick-and-mortar sales. However, when Covid-19 arrived, the team at Kat the Label had to readjust its thinking–without going against its principles


Retain Valuable Customers with Loyalty

Learn how to effectively retain your most valuable and profitable customers. Download Annex Cloud's 2020 Customer Retention white paper.

What the pandemic has done to Nordstrom's revamp


This was the year the retailer planned to expand its ecosystem concept and redefine the department store. Instead it's scrambling like everyone else

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Chico's declares bankruptcy in Canada


The struggling women's apparel retailer will permanently close all 10 stores in the country as part of its effort to contain costs and outlast the pandemic

Cart Abandonment SMS: How to Integrate Text Messages into Your Strategy


Reading Time: 6 minutes. Recovering abandoned carts is a big challenge for the vast majority of retailers nowadays. Marketing tools like email reminders, Facebook, and Google retargeting are well-known and widely used to win customers back. But marketers wouldn’t be marketers if they weren’t on the lookout for new, more effective, and more affordable marketing means and communication channels. Over the last few years, SMS marketing has become rooted in retailers’ marketing strategies.

CVS to offer Venmo, PayPal QR codes in stores


Other platforms, like WhatsApp and Amazon, have introduced QR codes for merchants, too

How Will DTC Rebound After The COVID Retail Shakeup?

Retail Touch

As the country pulls through the worst of the COVID-19 shutdowns, economic recovery moves to the forefront of debate. Will the travel industry rebound? What about retail, especially the brick-and-mortar variety? While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape.

Realizing ROI in an Omnichannel Rich Retail 4.0 Environment

Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.

Nisa Retail partner converts to Co-op franchise


Retailers Siva and Ravi Sandaname have opened the doors of their newly converted Co-op franchise store in Barking, East London. The retailers, in Minter Road, are the second Nisa partner to convert to the Co-op franchise. The store, which opens between 7am-11pm daily, includes an in-store bakery and Costa Coffee Express, alongside food-to-go and everyday. Industry News co-op convenience stores new store openings nisa


BuzzFeed goes DTC with content-driven commerce deal


The media company looks to create its own e-commerce offering designed to turn readers into active shoppers


The State of eCommerce Subscriptions in 2020


It’s been over a year since we first analyzed the rise of eCommerce subscriptions , and a lot has changed. Subscription services exploded, eCommerce adoption increased. Then a global pandemic upended retail and brought the world to a standstill. Few will be surprised to hear that, with most of the world sheltering at home, a retail model that delivers products directly to customer doors has done particularly well.

Tailored Brands files Ch. 11


The parent company of Men's Wearhouse and Jos. Bank plans to reduce its store footprint while it remains open through the bankruptcy process

Real-time Personalization Guidebook: 10 Tips to Improve eCommerce Conversions

Conversion rate remains the most important metric for measuring success. This guidebook reveals 10 tips to improve eCommerce conversion rates, and insight into how an AI-powered personalization platform can dramatically improve performance.

July 2020 COVID-19 + Ecommerce Update

ROI Revolution

Published August 3, 2020. Walmart, Target, & More to Shut Doors on Thanksgiving Due to COVID-19. Major brick-and-mortar retailers including Walmart, Target, and Best Buy are shutting their doors for Thanksgiving in light of the COVID-19 pandemic. The holiday closings come as retailers work to avoid overcrowding their stores and allow all of their employees to have a day off.

Lord & Taylor files for bankruptcy


New owner Le Tote had given the oldest department store in the U.S. and its 38 locations a rare ray of hope when it acquired it for $75 million last year

Lord & Taylor, Men’s Wearhouse Parent Declare Bankruptcy

Retail Touch

Two retailers that have been on bankruptcy watch — Lord & Taylor and Tailored Brands — submitted their Chapter 11 filings on August 2. Store closing sales began at 19 of Lord & Taylor’s 38 locations that day. In May, sources told Reuters that Lord & Taylor was waiting until its stores were allowed to reopen from COVID-19 shutdowns to file for bankruptcy, so that it could bring in the public for those sales.

Pladis launches price-marked pack format for independent retailers


Pladis has added a price-marked pack to its Flipz range in a move designed to give independent retailers “the opportunity to take an even bigger bite out of snacking”. Flipz Milk Chocolate is available in an 80g £1 price-marked pack and is described by Jonathan Bull, head of McVitie’s commercial and seasonal brands at Pladis, Biscuits & Cakes Confectionery Biscuits and cakes chocolate confectionery confectionery flipz Pladis


Tips For E-Commerce Best Practices

An infographic listing the best practices companies can follow to bolster their e-commerce website.

Exclusive Q&A: EY Defines 5 Post-Pandemic Consumer Segments

Retail Touch

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

Vestal unveils first flavoured vodka variants


Alcoholic beverages company Halewood has launched two flavoured vodkas for its Vestal vodka brand, following “significant growth across all vodka categories”. Vestal Black Cherry and Vestal Raspberry & Blackcurrant are available in 700ml bottles retailing at £22, each with a 40% ABV. The brand said the flavours are based on traditional Polish fruit-based vodkas known. Alcohol alcohol halewood spirits vestel vodka


1-800-FLOWERS Finalizes $245 Million Personalization Mall Acquisition

Retail Touch

Gifting giant 1-800-FLOWERS.COM COM has completed its purchase of Personalization Mall , an e-Commerce provider of personalized products. The $245 million acquisition, first announced in February , includes a newly renovated 360,000-square-foot production and distribution facility along with Personalization Mall’s customer database, which includes both consumer and corporate accounts.

Gifts 50

Cash machine operator Cardtronics UK admits to ‘backlog of problems’


Cash machine provider Cardtronics UK, operator of Cashzone ATMs, has admitted to “a backlog” of problems that had led to reported delays of up to six weeks in fixing faulty machines. Fiona Logie, owner of Yealmpton Stores, near Plymouth, Devon, told Talking Retail she had logged a call about her broken internal ATM five to. Industry News ATMs Cardtronics Cash machines

$21 Billion Speedway Acquisition To Boost 7-Eleven Store Count By 3,900

Retail Touch

7-Eleven Inc. is poised to grow its North American store count by nearly 40% with its acquisition of approximately 3,900 Speedway convenience stores and gas stations in the U.S. from Marathon Petroleum Corporation (MPC). Eleven currently operates more than 9,800 corporate and franchised stores in the U.S. and Canada. The $21 billion cash price “reflects an attractive EBITDA multiple of 7.1X

Derbyshire store asks consumers to remove masks amid security concerns


The Nisa Local store in Danesmoor, Derbyshire, is asking customers not to wear face coverings for security reasons. Face coverings have been mandatory in shops and supermarkets since 24 July after the government brought in new regulations to stop the spread of coronavirus. However, a sign at the Chesterfield Nisa, says: “For security reasons, please. Industry News convenience stores coronavirus crime

Men’s Wearhouse parent company files for Chapter 11


Tailored Brands, the parent company of Jos. Bank and Men’s Wearhouse, has filed for Chapter 11 bankruptcy protection as demand for men’s dress clothes has plummeted with the pandemic. The menswear retail chain operator said it has reached restructuring and lending agreements with more than 75 percent of its senior lenders

Trebor cash promotion returns for second year


Mint brand Trebor is bringing back its “Cash in a Flash” on-pack consumer promotion for a second year, supported by bespoke point of sale materials. The promotion is running throughout August across Trebor’s single packs, offering shoppers the chance to win one of 1,000 instant cash prizes, including a £1,000 cash prize. To enter, shoppers. Confectionery confectionery mints and gums Mondelez international sugar confectionery Trebor

PetSmart gamifies reptile adoption with Snapchat AR quiz


An immersive lens includes a discount on a pet reptile to drive store foot traffic, which rose during the pandemic's early days as people stockpiled supplies

Mondel?z adds tiny treats to Halloween portfolio


Mondel?z z International has expanded its Treatsize confectionery range for Halloween 2020, in a move designed to “help retailers get into the spooky spirit and capitalise on the growing opportunity”.