Wed.Sep 30, 2020

article thumbnail

Sales Operations Leaders: Set Realistic Sales Goals For 2021

Forrester eCommerce

The uncertainty around the length and extent of COVID-19 makes the expected impact for 2021 unclear. One of the most important things you can do as a revenue or sales operations leader is ensure that the annual sales goals set across the business are realistic and in line with the business assumptions.

article thumbnail

David’s Bridal Launches 3D- and AR-Enhanced Dress Shopping Online

Retail TouchPoints

David’s Bridal has launched an immersive commerce experience that brings wedding attire directly into shoppers’ homes through 3D and augmented reality (AR). The technology, developed in partnership with Vertebrae , enables customers to view bridal gowns and bridesmaids’ dresses at a full 360-degree angle. Customers browsing on the David’s Bridal website can access 3D and AR visualizations of the brand’s 50-plus. best-selling dresses directly from product pages without needing to download a se

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Real-Time, Contactless Feedback During The Pandemic

Forrester eCommerce

FeedbackNow by Forrester has launched new contactless feedback solutions so companies can measure and adjust their customer experiences in real-time throughout the pandemic.

article thumbnail

How to Choose The Right Facebook Ad Agency

Kissmetrics

Facebook isn’t going anywhere, anytime soon. With more than 2.6 billion users worldwide – or nearly 28.5% of the total global population – the platform has seen unprecedented success. This also translates to several other advantages that you may not be familiar with: Approximately 1.65 billion users see Facebook ads, out of which 1.21 billion are between the ages of 13 and 34.

article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

Dialogue In Demand: Enabling Buyers Through Conversational Interactions

Forrester eCommerce

Connecting conversational interactions across channels helps organizations deliver frictionless engagement and experiences with value to the buyer.

Channel 290
article thumbnail

Charming Charlie Bounces Back From Liquidation With New Brick-and-Mortar Store

Retail TouchPoints

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The women’s apparel and fashion accessories retailer plans to open additional store locations in markets across the country through the rest of 2020 and into early 2021.

More Trending

article thumbnail

Target Schedules Deal Days for Oct. 13-14, Extends Black Friday Throughout November

Retail TouchPoints

Target is preparing for the extended holiday season with a combination of long-term and short-term deals. While the company plans on offering Black Friday pricing throughout November, matching Walmart ’s holiday plans , it will bring back Target Deal Days on Oct. 13 and 14 only — putting the promotion in direct competition with the delayed Amazon Prime Day.

article thumbnail

Small Business Saturday launches virtual roadshow

TalkingRetail

Small Business Saturday UK has launched an online roadshow for towns and cities affected by the pandemic. The initiative will launch on 2 November with daily ‘virtual visits’ to small businesses and communities in more than 30 locations across the UK.

136
136
article thumbnail

For Premium Loyalty Program Success, Focus On Top 20% Of Customers

Retail TouchPoints

Launching a successful premium loyalty program can be a matter of finding the right pitch: 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, according to a study by Clarus Commerce. Getting this aspect right is a worthwhile effort for retailers, as 88% of respondents said they’d shop at a retailer with a premium loyalty program they belong to versus a competitor that is offering a lower price.

Customer 264
article thumbnail

Nisa to launch new store format at Expo

TalkingRetail

Nisa will unveil its latest store format at its first virtual retail show on 20-21 October. Partners will be able to see what the new format has to offer, as well as have the opportunity to ask questions directly to Nisa’s format and development team. Head of format at Nisa, Darren May, said: “We’re delighted.

Retail 105
article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Poshmark Plans IPO

Retail TouchPoints

Poshmark has submitted a draft registration statement for an IPO to the SEC, putting the retailer on the path to becoming a publicly traded company. Poshmark has not yet revealed the number of shares to be offered or the price range it is seeking. The IPO may be cashing in on increased interest in second-hand clothing, particularly among younger shoppers: used items now take up 14% of consumers’ closet space, rising to 16.5% among Gen Z, according to a Poshmark study from February 2020.

article thumbnail

Walmart plans online sale that parallels Prime Day

RetailDive

The retailer joins Target in competing with Amazon's big sale event as all three giants adapt to a longer and earlier holiday season.

Events 126
article thumbnail

Walmart Unveils Reimagined Store Design Emphasizing Digital Shopping Experience

Retail TouchPoints

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. Developed through a customer-centric lens and using a sleek design aesthetic, the updated stores feature a layout that spotlights products and offers end-to-end digital navigation that guides customers throughout their journeys.

article thumbnail

Amazon One lets users pay with their palm prints

RetailDive

The e-commerce giant will add the technology to its offerings for third parties and said it will be available for use in offices, stadiums and retail stores.

eCommerce 122
article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

Why Retailers Should Leverage Technology for Realogram to Planogram Alignment

Retail TouchPoints

Companies are constantly trying to master the art of a perfectly organized retail shelf. From optimizing placement heights and facings to pinpointing the proper arrangements for aesthetic appeal, companies leverage planograms that instruct store-level stockers exactly how to set up their shelves and displays for customer satisfaction, vendor terms and conditions, on-shelf availability and more.

article thumbnail

Crate and Barrel's first digital-only catalog debuts on Pinterest

RetailDive

The first time the retailer foregoes a print catalog comes as Pinterest sees greater interest for children's furnishings amid distance learning.

Retail 116
article thumbnail

Co-op refreshes membership scheme

TalkingRetail

The Co-op is relaunching its membership scheme, offering and introducing more personalised offers to new and existing members alike its food stores. Members will also be eligible for exclusive in-store deals and will see 2p in every pound spent on Co-op branded products added to their membership rewards balance. In addition, members using the new.

97
article thumbnail

5 Ways to Protect Your E-Commerce Data

Omniconvert

This year, it is estimated that about 270 million Americans will make online purchases, spending a cumulative total of $548. The post 5 Ways to Protect Your E-Commerce Data appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

Costcutter partners with predictive analytics firm

TalkingRetail

Costcutter is partnering with data experts Data Revolution to provide its retailers with insights, powered by predictive analytics, on shopper trends, pricing, range, and promotions. The symbol group began a trial of a predictive analytics portal across 100 independent stores in the South of England late last year working with Data Revolution. Following the success.

Retail 93
article thumbnail

Successful Ecommerce Customer Retention Techniques

Omniconvert

Any e-commerce company needs to get new customers. How can you keep them going, though? How much effort would you. The post Successful Ecommerce Customer Retention Techniques appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

Walmart Advertising 101 (Part 1)

ROI Revolution

September 30, 2020. Walmart released its self-service ad platform in early January 2020. Now that the ROI Marketplaces team has had time to test out Walmart Advertising , let’s talk about its offerings, best practices, and key differences from Amazon Advertising. New Content: 2020 Holiday Retailer’s Ecommerce Playbook! Digital holiday sales will grow more than 200% this year.

article thumbnail

6 Customer Retention Mistakes You Might Make — And How To Avoid Them

Omniconvert

It doesn’t take much for a customer to leave a company. There are just too many options and each is. The post 6 Customer Retention Mistakes You Might Make — And How To Avoid Them appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

Is Costco's winning streak at risk without curbside pickup?

RetailDive

Retailers leaned on the fulfillment service when the pandemic hit. Eight experts discuss the future implications for the club retailer.

article thumbnail

What is customer-centric e-commerce?

Omniconvert

Customer-centric e-commerce, as the name suggests, is a strategy that starts and finishes with one goal in mind: excellent customer. The post What is customer-centric e-commerce? appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

Ofgem accuses PayPoint of breaching competition law

TalkingRetail

Energy regulator Ofgem has alleged that PayPoint has breached competition law. Ofgem said PayPoint has included exclusivity clauses in most of its contracts with energy suppliers and retailers, limiting their ability to use rival services, therefore excluding PayPoint’s competitors from the market. The energy regulator claims PayPoint abused its dominant market position in the market.

article thumbnail

War of words escalates as LVMH countersues Tiffany to nix their deal

RetailDive

The Parisian fashion house is scrambling for excuses to exit their deal or, perhaps, lower the price, but the iconic jeweler may be on solid ground.

Fashion 114
article thumbnail

Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

article thumbnail

Cadbury share bags to lose packaging

TalkingRetail

Mondel?z International is to reduce the packaging by 15% across its Cadbury share bags as part of its strategy to optimise its packaging. As part of the company’s ‘pack light and pack right’ packaging strategy Cadbury Giant Buttons, Caramel Nibbles and Bitsa Wispa large sharing bags in the UK will contain the same amount of.

83
article thumbnail

Planning for 2021 Requires a New (And Potentially Better) Approach

Kibo

By John Mills, Chief Administrative Officer, Kibo. The patterns that have dictated sales cycles and budget plans have been wildly disrupted in 2020. Employees have started working remotely, budgets have tightened and the future is uncertain. The thought of 2021 budget planning in this environment can be daunting. Macro-economic factors like unemployment and the recession make it hard to know how much consumers will spend.

article thumbnail

Nesquik introduces carton drink

TalkingRetail

Nesquik has launched ready-to-drink milkshake in a carton. The drink is part of the All Natural range, which launched in the UK in January this year, and comes in chocolate or strawberry flavour. Vittoria Simms, marketing lead for dairy brands UK, said: “We are really excited to be launching this new product which makes it.

article thumbnail

CRO is not enough to generate growth – eCommerce Growth Tips Ep. 1

Omniconvert

Welcome to the eCommerce Growth Tips series – bite-sized videos for accelerated eCommerce Growth! We are going to present over. The post CRO is not enough to generate growth – eCommerce Growth Tips Ep. 1 appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio