Thu.Mar 24, 2022

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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

eCommerce 312
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Picking a Processor: How Security Leads to Success in the CBD Industry

BigCommerce

In the year 2022, if you’re in the business of, well, business, setting up an ecommerce platform on your website…

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The Insights Beat: Time To Spring Into Action, Clean Up Your Data, And Make It Blossom!

Forrester eCommerce

As the leaves start to grow again and the weather warms up, what better time than now to do some much-needed spring cleaning of your data and insights practices? In this edition of the Insights Beat, we dive into our Q1 research in data, analytics, and AI that highlights the best approach to get more […].

Customer 273
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Instacart Looks Beyond Delivery with Suite of Tools to Support Grocery’s Digital Transformation

Retail TouchPoints

Instacart already powers the ecommerce and fulfillment experience for hundreds of retailers across North America. Now the online grocery marketplace has launched a suite of technologies to help its partners continue their digital transformation with new fulfillment , advertising and insights capabilities. “The grocery industry is undergoing a digital transformation where customers expect a seamless experience across many channels, but behind the scenes it’s taking an incredible amoun

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Three Things Tech Executives Should Know Right Now About CRM

Forrester eCommerce

CRM is a foundational front-office technology. Enterprises originally used CRM to provide operational efficiencies for sales, marketing, and customer service organizations. Today, CRM is undergoing a second wave of adoption, where it’s used more broadly to support customers through their end-to-end journeys. The city of Los Angeles used CRM to get emergency aid — $36 […].

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Build-A-Bear Parties Return Following Two-Year COVID-19 Hiatus

Retail TouchPoints

Build-A-Bear Workshop is celebrating the return of in-store parties, which were shut down for two years during the COVID-19 pandemic. The retailer, which announced last year that it was upgrading its ecommerce experience , has another reason to celebrate this year: its 25 th anniversary. In honor of the milestone, Build-A-Bear is offering a Silver Celebration Party package.

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Top 50 Global Retailers: Walmart and Amazon Still Lead, Alibaba Drops Out of Top 10

Retail TouchPoints

Walmart and Amazon have retained their No. 1 and No. 2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. However, marketplace behemoth Alibaba , slowed by COVID-19 and regulatory crackdowns by the Chinese government, fell from its No. 5 spot in 2021 to 13 th this year. Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international superm

Retail 304
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Use Pilots To Evaluate Demand Initiatives Before Investing Significant Time And Money

Forrester eCommerce

A pilot allows an organization to prove or disprove a hypothesis. It can also help an organization understand what changes are necessary before a full-scale implementation. Applying lessons from a pilot program increases the chances of being successful when a new process or technology is implemented or when resources are added on a larger scale. […].

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AMIRI Adds Personalization and Operations Tools to In-Store Experience

Retail TouchPoints

As luxury fashion brand AMIRI prepares to expand its brick-and-mortar footprint from its four U.S. stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience. AMIRI has partnered with SaaS provider Tulip to enhance its physical store shopping experience with solutions including: Clienteling , which creates high-touch experiences for Amiri’s most valued clients through providing systematic connection-building options for store associa

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3 Things Tech Executives Should Know Right Now About CRM

Forrester eCommerce

CRM is a foundational front-office technology. Enterprises originally used CRM to provide operational efficiencies for sales, marketing, and customer service organizations. Today, CRM undergoes a second wave of adoption where it’s used more broadly to support customers through their end-to-end journeys. For example, the City of Los Angeles used CRM to to get emergency aid […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Red Wing Shoes Launches AI and 3D Fit Tech in 500 Stores

Retail TouchPoints

Safety footwear and workwear retailer Red Wing Shoe Company has launched a new AI-driven 3D fit experience to help customers find just the right work boot at all of its 500 stores. Through the new Ultimate Fit Experience, a Red Wing Certified Fit Specialist will help customers build a customized fit system (including boot, insole and socks), starting with a personal assessment of their work environment conditions and safety requirements.

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How Google Analytics 4 Will Impact Your eCommerce Website

Groove

Google’s Universal Analytics (UA) is officially being sunsetted in July of 2023. Universal Analytics has been the industry standard for eCommerce conversion tracking since 2013. While Universal Analytics has a comprehensive feature-set, modern security protocols prohibit this traditional tracking model from gathering the requested information from a majority of users.

eCommerce 195
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Majid Al Futtaim Calls for Community Input into Future Mall Design

Retail TouchPoints

EMEA mall operator Majid Al Futtaim has rolled out a refreshed identity for its City Centre malls — “It’s Your Space” — and launched a regional campaign to gather community input on ways to revive their local mall experience. Majid Al Futtaim owns and operates 29 shopping malls, 13 hotels and four mixed-use communities across the Middle East, Africa and Asia, and also serves as the exclusive franchisee for Carrefour in more than 30 markets in the region.

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Okta Lapsus$ Compromise: How To Make Sure You’re Protected

Forrester eCommerce

On Tuesday, March 22, 2022, identity-as-a-service (IDaaS) provider Okta announced that it had detected an attempt to compromise the account of a partner in January 2022. The announcement came after the hacking group Lapsus$ posted screenshots of a computer used by one of Okta’s third-party customer support engineers. As one of the largest IDaaS providers with […].

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Renovai Lets Retailers Showcase Products in Multiple Virtual Showrooms

Retail TouchPoints

Renovai offers Shop the Room, a platform designed to help retailers generate an emotional attachment between shoppers and their items. The solution is designed to help retailers create multiple 3D scenes with different settings for each shopper while using the same anchor product. The customized living room scenes aim to help shoppers envision products in their proper context.

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What Is Ecommerce Personalization — And How Can It Benefit Your Business? | Salsify

Salsify

Ecommerce is undergoing exponential growth. Already on the rise pre-pandemic, the last two years have pushed this buying and selling approach into overdrive: Recent predictions noted by Forbes suggest that global ecommerce sales volumes will soon hit $4.2 trillion.

eCommerce 127
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The Best POS System for Coffee Shops in 2022

Ecommerce Platforms

The best POS system for coffee shops is a convenient solution for managing transactions, customer data, and inventory tracking in one place. If you’re running a fast-paced coffee shop environment, your POS solution will ensure you can make a profit, organize your team, and even keep track of your supplies as you work. Today, there are countless convenient POS solutions available, depending on your individual needs.

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#RICE22 Speakers Reaffirm The Retail Industry’s Commitment To Sustainability

Retail TouchPoints

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Tommy Hilfiger, DKNY and other brands to participate in Metaverse Fashion Week

RetailDive

Brands are staking their territory in the metaverse, but the concept and the technology underpinning it has yet to fully take shape.

Other 128
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Top 4 Tips For New Retail Entrepreneurs

RetailMinded

You’ll notice many retail businesses sprouting here and there wherever you go. From convenience stores to clothing boutiques, retail shops are one of the staple business methods that will always have a high demand. If you’re planning to open your own retail shop, acquiring more information and know-how in successfully running it makes total sense.

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Pros & Cons of Dropship eCommerce

GetElastic

Dropshipping is one of the easiest, low-barrier to entry businesses provided you have access to the internet. If you’re not familiar with the dropship business model it’s relatively simple; you set up a virtual storefront and sell items at retail (without holding inventory ), to which you forward for fulfillment by a wholesaler, and you in turn keep the profit.

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Best Amazon Barcode Scanner Apps in 2022

Algopix

To quote Benjamin Franklin, “[I]n this world nothing can be said to be certain, except death and taxes.” Well, if you’re selling on Amazon, one more thing “can be said to be certain”: you’re always looking for ways to increase your income. One way to do that is by using an Amazon seller barcode scanner app, a tool that allows retail arbitrage sellers to quickly find products that are profitable in just about any store.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Inside Macy's plan to scale its budding retail media business

RetailDive

Enriching formats like landing pages is taking priority as the department store chain aims to launch a self-service marketplace in the second half of 2022.

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BlackIntent and Women with Intent communities celebrate important holidays

Liveintent

Two of our employee communities at LiveIntent started 2022 off strong by celebrating Black History Month and Women’s History Month with many exciting initiatives and programming. BlackIntent. To commemorate Black History Month, BlackIntent’s marquee event was a panel discussion featuring topics including career growth and development, being Black in tech, and mentorship.

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Outdoor Retailer moves back to Utah, but Patagonia, REI and The North Face won't be there

RetailDive

The retailers reiterated that they wouldn't attend the trade show without a change in Utah's stance on protecting national monuments.

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New Report: 2022 Distributed Order Management for Retail

Kibo

According to a Forbes Study, 96% of customers rate their experience with brands as a major judgment factor towards loyalty. According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital. Retailers have already seen this transformation affecting consumer behavior, with shoppers embracing and using online and offline channels in diverse ways.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Retail, financial trade groups beg for coins

RetailDive

A U.S. coin shortage subsided for a bit early last year, but the problem is back. That led a group of trade organizations to complain to the Treasury Department this week, and to ask for help in making consumers aware of the coin crisis.

Retail 102
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Kanye West hires Nike, Vuitton vet as design chief

RetailWire

Kanye West’s Yeezy brand has hired Nur Abbas as its head of design. Mr. Abbas, who most recently worked as design direct at Nike ACG, is expected to work on special projects for Adidas, Gap and a clothing line connected to Mr. West’s Stem Player music device.

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Walmart sues BJ's for alleged infringement on its Scan & Go tech

RetailDive

The self-checkout option gained traction with Sam's Club customers. Its warehouse club rival rolled out a similar feature late last year.

Customer 107
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Kroger opening an AI lab

RetailWire

Kroger is partnering with Nvidia to open a lab focused on delivering AI-powered apps and services in grocery stores. The companies will open a “demonstration center” focused on in-store shopping and shipping logistics.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio