Wed.Jun 10, 2020

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Data Governance for 2020 and Beyond

Forrester eCommerce

Companies have short attention spans when it comes to data governance. Even for organizations with sustained programs, the continuous push and pull of new regulations, projects, or data and analytics investments create constant disruption. To address these expansions, data owners either search for the simple approach or re-educate on data governance 101.

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The Ultimate Guide to Conversational Marketing

BigCommerce

In 2020, marketing personalization isn’t just an option anymore — it’s an industry standard.

Marketing 391
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Address Legal, Regulatory, And Operational Risks For The Return To Work

Forrester eCommerce

We are currently at the beginning of Phase Three (Management) as regions and businesses reopen. This is a challenging transition for organizations. A global pandemic has no clear end. To help with your pandemic recovery plans, Forrester developed two sets of pandemic management protocols for bringing employees back. Government guidelines along with health and safety risks are undoubtedly top of mind, but there’s more.

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The 5-Step Framework to Build Loyalty for Your Ecommerce Brand

Optimizely

It can cost 5x more to attract a new customer than to retain an existing one, according to Forbes. And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Offering one-off discounts or sending a series of promotional offers won’t create long-term customer loyalty.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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The Second Forrester New Wave™ On ABM Platform Shows A Maturing Market

Forrester eCommerce

It’s been two years since we first evaluated the account-based marketing (ABM) platform market — and a LOT has changed. My just-published “The Forrester New Wave™: ABM Platforms, Q2 2020” report shows that at the landscape level, numerous vendors moved out of or into this space. But it’s also true that 10 of the vendors […].

Marketing 312
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Sephora, Rent The Runway Pledge To Devote 15% Of Shelf Space To Black-Owned Companies

Retail TouchPoints

Sephora has signed on to the 15% Pledge , a call for major retailers to reserve 15% of their shelf space for items produced by black-owned businesses. The 15% figure is designed to parallel the percentage of the U.S. population that is black. Rent the Runway also has signed the pledge, according to a New York Times report. “We’re collectively reckoning with the fact that for far too long, fashion has co-opted the style, inspiration and ideas of black culture without ensuring that the people behi

Supplies 262

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Macy’s Projects 45% Q1 Sales Drop, Secures $4.5 Billion To Maintain Liquidity During Recovery

Retail TouchPoints

Macy’s reported a preliminary Q1 2020 sales decline of 45% , to $3 billion , but the retailer expects to make a “gradual” recovery following a strong reopening effort. The company also has secured approximately $4.5 billion in new financing, including its previously announced $1.3 billion of 8.375% senior secured notes and a new $3.15 billion asset-based credit agreement.

Other 238
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Changing Commercial And Social Conditions Spark Consumer Energy

Forrester eCommerce

To measure precisely what kind of emotional toll COVID-19 is taking on consumers — and how current consumer sentiment will influence imminent behavior — we are applying Forrester’s Consumer Energy Index, our data-driven framework that captures how ready and willing consumers are to reach out to brands. After dropping dramatically during the months of March […].

Consumer 264
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308: Moody Nashawaty On How To Make Facebook Ad Creatives That Convert

My Wife Quit Her Job

Today I’m happy to have Moody Nashawaty on the show. Moody is someone who helped me with my Facebook ads for my ecommerce store a while back. He is the chief strategy officer for MuteSix.com which is a firm that specializes in customer acquisition. They do Facebook ads, Google ads, email marketing, you name it. And they recently sold their company for a large sum of money.

Books 156
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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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3 Ways AR and VR can help brands and retailers adapt to the New Normal

GetElastic

Prior to COVID-19, analysts were bullish on AR and VR for retail and B2B commerce. Deloitte predicted 100M consumers would use AR to shop online or in-store in 2020, while Gartner claimed 46% of retailers were planning to deploy AR or VR in turn. IDC forecast retailers and manufacturers would drop $1.5B and $1.4B respectively on AR/VR experiences. Consumers are quite receptive to AR and VR shopping (at least the surveys say) -- perferred to voice and social shopping by a landslide.

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Simon Calls Off Merger With Taubman, Citing Impact Of COVID-19

Retail TouchPoints

Simon Property Group has terminated its proposed merger agreement with Taubman Centers. Simon also has filed an action against Taubman. requesting a declaration that Taubman has suffered a Material Adverse Event under the merger agreement, and that it has breached the covenants in the agreement governing the operation of Taubman’s business. The termination is based on two separate and independent grounds: The COVID-19 pandemic had a “uniquely material and disproportionate effect on Taubman

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Ethical Ecommerce Interviews: Zero Waste Club on Running a Zero Waste Business

Ecommerce Platforms

This is the first in a series of interviews with ethical online entrepreneurs: we hope they’ll be helpful and inspirational for anyone trying to find their way in business. Let us know your thoughts in the comments below! Our first interviewee is Pawan Saunya, co-founder of Zero Waste Club : creating sustainable (and affordable) essentials for zero waste living.

eCommerce 104
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Signet Jewelers To Shutter 230 North America And UK Stores

Retail TouchPoints

After seeing sales sink 40.5% during Q1 2021 following temporarily closures of its North American stores due to COVID-19, Signet Jewelers is accelerating its “Path to Brilliance” strategy, designed to expand e-Commerce and “optimize its store base,” which is entering its third year. As an initial step, the company — which operates Kay Jewelers , Zales , Jared The Galleria Of Jewelry , Piercing Pagoda and James Allen jewelry retailers — announced it will permanently shut at least 150 stores in No

Jewelry 164
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Rural and older consumers ready for transition to cashless society

TalkingRetail

Rural and older communities are as happy to make cashless payments as their younger and city-dwelling counterparts, new research reveals. Hitachi Capital UK’s research of 2,000 UK consumers shows 55% of those living rurally now feel prepared for the transition to a cashless society. In addition, 70% of those in rural areas are more comfortable. This story continues at Rural and older consumers ready for transition to cashless society.

Consumer 124
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Starbucks Could Lose $3.2 Billion To COVID-19, But It Will Forge Ahead With More Pickup Options

Retail TouchPoints

Starbucks expects a revenue loss as high as $3.2 billion for Q3 2020 due to the COVID-19 pandemic, according to a letter to shareholders seen by CNBC. However, the company expects weekly cash flow to become positive by the end of June, and it is expanding its drive-thru and curbside pickup options to enhance operations as customers shift to contactless options.

Mobile 146
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Nisa retailer opens Cambridgeshire store amid pandemic

TalkingRetail

Retailer Siva Thievanayagan has successfully launched a new store in St Neot’s, Cambridgeshire, despite the development taking place in the middle of the Covid-19 pandemic. Thievanayagan bought the store last year along with an unused unit next door and has transformed the business. The original store was less than 1,500sq ft with structural columns in.

Retail 103
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US retail sales to decline 10.5% in 2020: eMarketer

RetailDive

E-commerce will be a bright spot, increasing 18% this year, but those sales won't make up for the ones lost while physical stores temporarily closed.

eCommerce 121
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Aston University highlights the importance of c-stores

TalkingRetail

Retailer Anwar Karim, a director of Karim Supermarkets in Lozells, Birmingham, is the star of Aston University’s latest business podcast. Karim revealed his experiences of the coronavirus pandemic in episode 3 of a podcast series called ‘Aston means business: SMEs adapting to Covid-19 challenges’, presented by journalist Steve Dyson. The retailer told the podcast that.

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emporix wins e-grocery software contract as Hungrily transforms its business model

Retail Technology Review

Headless e-commerce specialist emporix has won the contract to provide its e-grocery software to UK based Hungrily following a transformation of its business from delivering home-cooked food to local groceries when the Coronavirus crisis hit in March.

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Consumers ?deeply cautious? about returning to shops

TalkingRetail

Consumers remain deeply cautious about returning to stores, with more retailers set to reopen in England on 15 June, new research reveals. The second EY Future Consumer Index found that only 25% of respondents said they currently feel comfortable visiting a grocery store. The report also showed that 45% of UK consumers believe the way. This story continues at Consumers ‘deeply cautious’ about returning to shops.

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31% of retail marketers say ?lack of ownership? is their biggest challenge when building digital experiences

Retail Technology Review

Over a third (31%) of marketers working in the retail sector say that a ‘lack of clear ownership’ is their biggest challenge when building digital experiences. That’s according to new research from CMS provider, Magnolia.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Government unveils independent review into Horizon case

TalkingRetail

The government is to launch an independent review to consider whether Post Office has learned lessons from the Horizon dispute and court case, and made the changes needed to ensure a similar case cannot happen again. Small business and postal affairs minister, Paul Scully, unveiled the draft terms of reference for the review in the. This story continues at Government unveils independent review into Horizon case.

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RTW Retailwinds could close all stores in bankruptcy scenario

RetailDive

The owner of New York & Co., already struggling with sales declines, faces a financial crisis on multiple fronts as COVID-19 creates a cash crunch.

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Camden Town Brewery brings back summer lager

TalkingRetail

Camden Town Brewery has revealed that a fresh batch of its summer lager, Strawberry Hells Forever, is back on shelves. The summer Seasonal Hells Lager is packed full of British strawberries, and only available while they are in season. Strawberry Hells Forever is brewed using strawberry puree and Perle, Mosaic, and Huell Melon hops. Jasper. This story continues at Camden Town Brewery brings back summer lager.

Retail 89
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1-800-Flowers unveils AR experience for Jason Wu bouquets

RetailDive

Each of five custom bouquets features a QR code-enabled tag that unlocks content about the fashion designer's photo shoot for his collaboration with the flower retailer.

Fashion 93
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Farm retailers?report significant rise in new customers

TalkingRetail

Farm retailers across the UK are reporting an unprecedented surge in new customers amid the coronavirus pandemic. Research by the Farm Retail Association (FRA) reveals that 92% of farm retailers have seen a “significant” rise in new customers since lockdown rules began in March. In addition, the poll found that 79% of farm retailers have. This story continues at Farm retailers report significant rise in new customers.

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Apparel margins take a hit as retailers face a new future

RetailDive

Reopenings are leading to clothing sales amid some pent-up demand, but specialty and department stores will keep some doors shut for good.

Apparel 117
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Tool enables retailers and taxi firms to connect to meet delivery demand

TalkingRetail

Retailers will be able to offer home deliveries using their local taxi company thanks to a new tool from technology company Autocab. The Delivery Point tool enables customers to place orders over the phone, app or web. They can choose to pay the retailer or pay the taxi company, by way of an SMS link that. This story continues at Tool enables retailers and taxi firms to connect to meet delivery demand.

Retail 76
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Brakes partners with KPS on digital transformation to support its mission to feed the nation

Retail Technology Review

Brakes, the UK foodservice wholesaler, has partnered with KPS, the UK ecommerce agencies, to digitally transform its operations during the covid-19 lockdown.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio