Fri.Mar 05, 2021

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COVID-19: How Businesses Build Trust in a New Normal

Optimizely

COVID-19. I barely knew what it was at this time last year and yet, it has now made its way into my vernacular on a daily basis. All of ours, for that matter, so I’m sure you can relate. Other terms and phrases that have become ubiquitous staples in our rhetoric over the past year include: Pandemic Shelter-in-place Social distancing Wear a mask Flatten the curve Quarantine.

Travel 367
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Don’t Let Google’s Announcement Distract You From Your Data Deprecation Plans

Forrester eCommerce

Google announced on Wednesday that it will not build alternate identifiers to track individuals as they browse across the web, nor will they use them in their products. Within 48 hours, some of adtech’s biggest stocks took a steep dive. But is the market’s concern warranted? We think probably not – there’s a lot of […].

Customer 275
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A Straight-Forward Guide to Funnel Optimization

Kissmetrics

You’ve created a funnel, but it’s not working. Now what? If you thought you could set it and forget it, you’ve got another thing coming. That’s where funnel optimization comes in. Maximizing your conversion funnels can only happen when you experiment with each element of customer interaction, dig deep into the analytics and then optimize the design.

Download 292
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Establish, Scale, And Evolve Your CX Culture Work Practice

Forrester eCommerce

Culture work is the CX competency that amplifies all the other CX competencies — from design to measurement — and I’ve just completed a thorough refresh of Forrester’s core research on culture work: a trilogy of reports that’s part of our CX Transformation Playbook. Over the past couple of years leading this research, I have […].

Other 242
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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25 of the Best Add-On Slack Apps to Make Your Marketing Team More Effective

Kissmetrics

Just like your favorite iOS apps , software-specific apps can greatly improve our day-to-day work experiences. Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. What’s more, their diverse and ever-growing selection of Slack apps is only improving their service. For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management.

Marketing 287
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Carrefour Franchisee in UAE Automates Online Order Fulfillment

Retail TouchPoints

Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai. Developed in partnership with Takeoff Technologies , the digitized storage picking facility automates the task of managing orders: All orders can be prepared within five minutes, and the average time between order placement and dispatch has been cut in half.

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Burlington Doubles Store Total Target to 2,000, Plans 75 Net New Locations for 2021

Retail TouchPoints

Burlington Stores has doubled its long-term store footprint target to 2,000 stores, up from the 1,000 -store target established when the company launched its IPO in 2013. In reporting its Q4 2020 results, Burlington said industry-wide store closures had presented a significant opportunity for the off-price chain as it begins rolling out a new, smaller store format.

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WISMO: What it means and how to reduce it?

lateshipment

You’ve done all the hard work – attracting netizens to take a look at your website, encouraging them to add products to their cart by providing value, getting them to take a step further to make a purchase decision, and hit the checkout button. This person who entered your eCommerce store as a stranger is now a valued customer who’s amped up to try your product.

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Bed Bath & Beyond Goes All in on Private-Label Brands

Retail TouchPoints

Bed Bath & Beyond will launch at least eight new owned brands in fiscal 2021, with six debuting sequentially in the first six months of the fiscal year, which begins March 2021. The retailer will introduce thousands of new products available only at Bed Bath & Beyond to drive differentiation, preference and authority in the $180 billion home market.

Marketing 227
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Forecourt operator selects EDGEPoS for three sites

TalkingRetail

Retailer Ehtsham Ul Haq has installed EDGEPoS at his three Essar-branded forecourts at Hatton Service Station near Derby, Rockbay Service Station in Buxton, and newly opened Burslem Filling Station in Stoke on Trent. Henderson Technology’s installation partner Celestra completed all three installs with full remote training with managers and staff onsite.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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HBC Splits Saks Fifth Avenue Into Separate Ecommerce and Brick-and-Mortar Businesses

Retail TouchPoints

HBC will spin off Saks Fifth Avenue ’s ecommerce business as a standalone entity that will be called Saks. Growth capital investor Insight Partners will make a $500 million minority equity investment in Saks in a deal that values the online retailer at $2 billion. The 40-store Saks Fifth Avenue chain will continue operating as an entity called SFA that will remain wholly owned by HBC.

eCommerce 217
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Dollar Tree eyes at least 3K locations for rural concept stores

RetailDive

A new format that combines the retailer's namesake brand with Family Dollar's blends their assortment and aims for smaller, underserved markets.

Marketing 130
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How Constellation Brands is Using DTC Tactics to Take its Wholesale Business Omnichannel

Retail TouchPoints

Constellation Brands — home to top beer, wine and spirits brands including Corona, Modelo Especial, Kim Crawford, Meiomi and SVEDKA Vodka — is embarking on a digital transformation driven by advanced data analytics and expertise from the DTC world. The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnic

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Off-pricers face slow recovery after a rough year

RetailDive

Despite pressures that will remain this year, these retailers hold key advantages compared to department stores and other apparel sellers.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Products Vs. Experiences: How to Capitalize on the Transformation of Customer Experience

Omniconvert

Customer satisfaction score has a clear impact on ROI. Learn how to capitalize on the transformation of customer experience in eCommerce. The post Products Vs. Experiences: How to Capitalize on the Transformation of Customer Experience appeared first on Omniconvert Ecommerce Growth Blog.

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Retail Therapy: E.l.f. Cosmetics taps Chipotle for its latest drop

RetailDive

The companies teamed up for a limited-edition collection, which features an avocado-shaped makeup sponge and ingredient-inspired eyeshadow palette.

Retail 108
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Attracting growth like a magnet. The Adam Kitchen Story

Omniconvert

Adam Kitchen gives his two cents on email marketing done right during a new Ecommerce Growth Stories podcast session. The post Attracting growth like a magnet. The Adam Kitchen Story appeared first on Omniconvert Ecommerce Growth Blog.

Blog 78
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Nisa unveils Easter deals

TalkingRetail

Nisa is encouraging its retailer partners to stock up early for Easter as research reveals that more than 50% of all gifts are bought weeks ahead of the event. The symbol group has introduced a range of confectionery deals to help shoppers stock up on treats ahead of the bank holiday weekends this spring. Deals. This story continues at Nisa unveils Easter deals.

Banking 90
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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DVF shut its clothing rental service, pivoted to Rent the Runway

RetailDive

The news comes as Ralph Lauren is launching its own rental service while luxury apparel retailers figure out their place in the circular economy.

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Nisa retailers team up with Planet Doughnut

TalkingRetail

Nisa partners are expanding their food-to-go ranges with products from Shrewsbury-based artisan doughnut company Planet Doughnut. Amacor Capital launched the range at two of its stores. In addition, Nisa Local Brown Edge in Staffordshire and Nisa Local Malpas in Cheshire held Planet Doughnut Days to launch the new product to shoppers. Managing director of Amacor, This story continues at Nisa retailers team up with Planet Doughnut.

Retail 85
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What Financial Marketers Can Learn From Retail

SheerID

Leading retailers find ways to win and retain customers in spite of the pandemic. Financial marketers can leverage those strategies to see the same success.

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Mars Wrigley adds egg hunt packs to Easter 2021 range

TalkingRetail

Mars Wrigley UK has expanded its Easter portfolio with new Easter Hunt Mixes. Maltesers Easter Hunt Mix (£6.99; 279.8g) includes seven 21g hollow eggs, eight Mini Bunnies and two 29g Bunnies, and Galaxy Easter Hunt Mix (£6.99; 306.4g) includes seven 21g hollow eggs, eight Caramel Mini Eggs and two 34g bags of Enchanted Eggs. The. This story continues at Mars Wrigley adds egg hunt packs to Easter 2021 range.

Retail 83
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Private equity pours $500M into Saks Fifth Avenue's e-commerce spinoff

RetailDive

Insight Partners will take a minority stake in the deal, which is valued at $2 billion and allows owner HBC to unlock value from the luxury brand.

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Budgens grows partnership with food waste app

TalkingRetail

Budgens has expanded its partnership with surplus food app Too Good To Go to 100 stores. Too Good To Go lets people buy surplus food and drink from retailers, restaurants, pubs, and producers to stop it from going to waste. Consumers download the free Too Good To Go app and search for nearby businesses with. This story continues at Budgens grows partnership with food waste app.

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Kate Spade creative director Nicola Glass to exit

RetailDive

The brand is in the middle of restructuring its leadership roles as it embarks upon a plan for growth.

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ACS makes recommendations for a workable deposit return scheme

TalkingRetail

The Association of Convenience Stores has responded to an Environmental Audit Committee (EAC) call for evidence on the next steps for the implementation of deposit return schemes. The call for evidence sought views on the materials in scope, scheme design, obligations on retailers, recent changes in retail activity, and how the scheme works in relation.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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A New Way to Look at Pet Policies 

PERQ

Did you know 1 in 3 renters nationally own a pet according to data collected through PERQ. Did you also know there’s been an increase in the need for emotional support animals? Millennials and Gen Z have higher rates of mental illnesses like depression and anxiety, increasing the need of having an emotional support animal. Jamin Harkness, EVP at The Management Group, has taken a new look at outdated pet policies.

Outdoor 69
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C-stores still growing in lockdown, research shows

TalkingRetail

The UK convenience retail channel has seen growth in average shopper visit frequency, average basket spend, and average basket size, new research reveals. The latest insight from Lumina Intelligence’s Convenience Tracking Programme, for the four-weeks ending 7 February, shows the average basket size in convenience was 5.3 items – up 6%, the average visit frequency.

Channel 75
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Old Navy, Athleta push Gap into the black

RetailDive

The company's namesake brand did better in North America in the quarter and could get a boost from its Yeezy collab, expected later this year.

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SuperValu sponsors webinar to mark International Women’s Day

TalkingRetail

SuperValu is to sponsor charity AsIAm’s latest webinar, which focuses on women and girls living with autism, to mark International Women’s Day (8 March). The day celebrates the achievements of women and to mark the occasion AsIAm and SuperValu will host an online seminar that will explore the experiences of women and girls within the. This story continues at SuperValu sponsors webinar to mark International Women’s Day.

Webinar 72
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib