Thu.Feb 10, 2022

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The Observability Dance — Enabling Observability By Design

Forrester eCommerce

As a follow-up to “Observability — Is It IT Voyeurism?”, we want to provide a bit more guidance around the “observer” and the “observed” parts for the technologists who are building these systems. As we discussed, observability doesn’t happen on its own. We noted that observability is the capability of being observed. It’s a delicate […].

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Vitamin Shoppe CEO Sharon Leite Went Undercover in Her Stores. Here’s What She Learned.

Retail TouchPoints

Sharon Leite knows retail. Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express. The Before and After: Vitamin Shoppe CEO Sharon Leite as herself (left) and her “undercover persona” Marie (right).

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US Public Sector Predictions 2022

Forrester eCommerce

Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.

Webinar 195
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Chewy to Host Live Pet Adoption Event on TikTok this Valentine’s Day

Retail TouchPoints

Online pet retailer Chewy is inviting pet lovers to go on a “date” with rescue animals from the Peggy Adams Animal Rescue League in a TikTok Live event this Valentine’s Day. The Some Buddy to Love event will take place Feb. 14 at 4 p.m. ET and feature animal show-and-tells, puppy and kitten livestreams, a kissing booth, activities and more. The partners have even created “dating profiles” for each of the animals that will make an appearance at the event.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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The Super Bowl Makes A Comeback In 2022

Forrester eCommerce

The Super Bowl Fizzles The Super Bowl is due for a come-back as the luster of The Big Game has waned over time. Last year’s viewership originally reported at 92,000,000 was the smallest Super Bowl audience since 2007 — an audience that has dropped steadily since 2015 when a record 114,000,000 Americans tuned in. More […].

Games 195
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Why a Robust Supplier Diversification Program Matters

Retail TouchPoints

Supplier diversity programs are nothing new, but recent attention to gender and race inequities have prompted many businesses to prioritize and update their initiatives on the supplier front. Supplier diversity programs, introduced with the 1953 establishment of the U.S. Small Business Administration, have come a long way in recent years. Nike, Nordstrom, Target, Coca-Cola, Kroger and Walmart are examples of some big-box retail enterprises that have responded to changing demographics — a more di

Supplies 264

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Macellum Advisors Nominates 10 Directors to Kohl’s Board, Questions Rejection of Acquisition Bids

Retail TouchPoints

Activist investor Macellum Advisors has nominated a slate of 10 independent candidates for the Kohl’s Board of Directors as the firm continues pressuring Kohl’s to seek strategic alternatives for its business. Macellum has questioned the retailer’s recent decisions, including the rejection of two acquisition offers and the adoption of a poison pill to prevent hostile takeovers.

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The Best Products To Sell On Amazon To Make A Profit

My Wife Quit Her Job

Amazon is a great place to start an ecommerce business. But in order to be successful, you have to understand how to find the best products to sell on Amazon. In this post, you’ll learn what products are hot along with a step by step method for quickly finding the most profitable products to sell with high search volume and low competition. You’ll learn… The most lucrative products to sell on Amazon as a 3rd party seller The most popular categories on Amazon for 3rd party selle

eCommerce 156
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Non-Pharmacy Retailers Can Now Offer COVID PCR Tests to Customers

Retail TouchPoints

Non-pharmacy retailers can now offer COVID-19 testing under the U.S. Department of Health and Human Services’ (HHS) Increasing Community Access to Testing (ICATT) program. The program expansion is being facilitated by health company e TrueNorth. Here’s how it works: Retailers that wish to participate will be provided a no-cost supply of COVID-19 at-home, self-collection, laboratory-based PCR test kits; Consumers can register on the dedicated website www.iNeedaCOVID19Test.com , operated by

Retail 258
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The eCommerce Catalog is Dead

GetElastic

I am a prolific on-line shopper. I’m not trying to brag… but I have spent countless hours perusing online shops, from makeup to shoes to furniture to everything Amazon has to offer, especially during the pandemic. And I will bounce off a site with lightning speed if I cannot find what I’m looking for, or if the site makes it difficult to find and purchase my desired item.

eCommerce 148
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Gartner: A quarter of consumers will use the metaverse daily by 2026

RetailDive

The firm predicts 25% of people will spend at least one hour a day in the metaverse to work, shop, learn, socialize or consume entertainment by then.

Consumer 127
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2022 Digital Marketing Trends & Predictions

ROI Revolution

The past two years have taken digital marketing professionals on a long and treacherous journey through the unknown. That’s why we conducted our 2022 State of Digital Marketing Survey, which asked nearly 200 marketers and decision-makers about their top trends and initiatives for the new year. We’re excited to be sharing the insightful analysis of the answers in our upcoming 2022 State of Digital Marketing Survey, which will be released by the end of Q1.

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How Omniconvert Reveal’s integration with Gorgias prevents churn of high-value customers

Omniconvert

Discover how Omniconvert Reveal’s integration with Gorgias prevents churn of high-value customers and uses real-time response to keep customers close and happy. The post How Omniconvert Reveal’s integration with Gorgias prevents churn of high-value customers appeared first on Omniconvert Ecommerce Growth Blog.

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Sporting Goods & Athleisure Industry Deep Dive: Stats, Trends, & Strategies for 2022

ROI Revolution

At the onset of the coronavirus pandemic in March 2020, consumers and businesses couldn’t have predicted the long-lasting impact it would have on nearly every global industry. From the supercharged growth of ecommerce to the supply chain crisis that’s making it difficult for materials and products to be shipped, the effects have ranged from negative to positive for different industries.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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An Insight into Business Intelligence in eCommerce

Omniconvert

Discover how Business Intelligence tools help your eCommerce stores and what criteria to use in choosing the right tool for your business. The post An Insight into Business Intelligence in eCommerce appeared first on Omniconvert Ecommerce Growth Blog.

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What Is Change Management for the Digital Shelf? [Download] | Salsify

Salsify

Brick-and-mortar stores used to be the primary focus for driving sales. Prime product placement on a physical shelf could make all the difference for brands and retailers.

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Why Zero-Party Data is Key in a Cookieless Future

SheerID

Learn how SheerID and identity marketing can help gather and use zero-party data to optimize your customer acquisition and loyalty programs.

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The hidden financial risks in retail supply chains

RetailDive

Debt and operational weaknesses in the system could flow upstream as the industry seeks its footing, according to RapidRatings' James Gellert.

Supplies 105
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Mattel sees toy demand remaining strong

RetailWire

Mattel is forecasting that demand for toys will remain strong in 2022 following a record high sales last year. Mattel CEO Ynon Kreiz expects that the company will be able to deal with inflationary and supply chain issues going further. “We are not necessarily expecting supply chain disruptions to go away, but we do expect to be able to navigate further disruption if it comes,” he said.

Toys 52
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Neighborhood Goods debuts initiative to support Black-owned brands

RetailDive

A curated selection of brands will be featured in stores and online, with the company launching a stand-alone e-commerce page to highlight the brands.

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Consumer prices rose at record pace in January

RetailWire

Prices rose 7.5 percent year-over-year in January, the biggest jump in 40 years, as inflation remains a factor in virtually every aspect of the American economy. “The Fed is counting on inflation abating somewhat on its own,” said Diane Swonk, chief economist at Grant Thornton. “The problem is that even as inflation abates, it may not cool enough not to burn.

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Activists suggest Kohl's met with Amazon

RetailDive

Macellum Advisors, slamming the retailer's handling of takeover interest, has also nominated 10 candidates to its board.

Retail 103
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Pharmacists and techs are getting burnt out

RetailWire

Pharmacists and technicians have been dealing with more work in understaffed environments, angry customers and other issues for the two years since the pandemic began disrupting life in America. Many are burnt out, fed up and looking for jobs where they don’t have to put up with so much stress.

Other 52
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Mastercard teams with fintechs on small business card

RetailDive

The new card will be geared toward business owners who struggle to access credit and growth capital.

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5 Trends Shaping The Future of Ecommerce

Ecommerce Guru

Technology is ruling the world nowadays. With time and innovation, the business adapts too many changes to stay in the market. Advance technology in e-commerce has a significant impact on online buying. New technologies, different needs, and the ongoing transition in mobile devices will impact. Whether you’ve been in the e-commerce market for a few years or you are going to launch an online retail business, comfort yourself with these five critical e-commerce technological developments: [&

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Tapestry CEO: 'We are a different company' than 18 months ago

RetailDive

Revenue increased 18% compared to pre-pandemic levels, primarily driven by the Kate Spade and Coach brands.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Valentine’s Day eCommerce tips to help your customers feel the love 

Pivotree Blog

The post Valentine’s Day eCommerce tips to help your customers feel the love appeared first on Pivotree.

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7 Indicators You’re Managing Bad Inventory (and How to Fix It)

Retalon

Bad inventory is an expensive problem. Worldwide, retailers are losing $1.75 Trillion annually as a result of bad inventory. Managing inventory becomes exponentially more complicated as a retailer grows; and often becomes an overwhelming challenge. This issue is so pervasive in the industry it is often accepted as the status quo. So, a retailer who wants to gain the competitive edge while avoiding undue losses, needs to be able to spot the indicators of bad inventory and know how to fix them at

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Dollywood to pay 100 percent of employees’ tuition

RetailWire

Dollywood will provide employees with 100 percent coverage of their tuition, fees and books. The program will be offered to 11,000 workers employed by Dollywood Parks & Resorts. “One of The Dollywood Foundation’s key tenets is to ‘learn more.’ This program is created with that very tenet in mind. We want our hosts to develop themselves through advanced learning to fulfill the foundation’s other tenets: care more, dream more and be more.

Books 40
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How to File FedEx Claims for Late Deliveries

lateshipment

FedEx is one of the top-three behemoths in not just the US but in the worldwide shipping carrier and delivery services space (the other two being DHL and UPS). Did you know that FedEx delivers more than 12 million packages per day? And in such cases, common delivery issues such as late deliveries are common and inevitable. However, like all major carriers, FedEx too aims to provide top-notch service and reduce the frequency of such issues.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio