Forrester eCommerce
MARCH 16, 2022
It’s been two years (!) since the pandemic began, and customer service organizations have managed the impossible: moving thousands of agents home practically overnight and rapidly deploying new digital channels, all while supporting millions of COVID-19-stressed customers. Our world has changed, and customer expectations have changed with it. Customer service leaders must shake off decades […].
Retail TouchPoints
MARCH 16, 2022
Macy’s has launched its digitally focused Own Your Style platform as part of its strategy of providing customers with omnichannel experiences that connect Macys.com, the Macy’s app, social media and brick-and-mortar stores. The platform includes the return of Macy’s Style Crew, the team of in-house experts who guide shoppers by sharing live demos, tutorials and recommendations.
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Forrester eCommerce
MARCH 16, 2022
The security awareness and training (SA&T) market has been stagnant for so long, with the last major disruption as far as I can tell being the introduction of phishing simulations about a decade or so ago. Since then, the industry seems to have seen a slow and steady evolution from ticking boxes to meet a […].
Retail TouchPoints
MARCH 16, 2022
FUBU founder Daymond John and entrepreneur Lori Greiner will help retailers learn how to make the journey from idea to game-changer in Taking it to the Edge with Retail on March 29 in a virtual fireside chat hosted by business reporter Landon Dowdy and sponsored by Vertex. Lori Greiner has created and marketed more than 800 successful products and holds 120 U.S. and international patents.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Forrester eCommerce
MARCH 16, 2022
As a tech exec, how have you effectively navigated the current 40-year high growth in prices, the great resignation, and unstable supply chains? It takes nerves of steel to wade through the volatility of today’s markets. As technology continues to reduce industry, labor, and capital market barriers, it becomes vital to be increasingly adaptive as […].
Retail TouchPoints
MARCH 16, 2022
You have likely heard it countless times by now — the metaverse is coming. Is the metaverse real though? Should we be paying attention to it? These are all valid questions every retailer, merchant and brand marketer are asking themselves right now. Even though the metaverse is in its infancy, there are several early adopters on the brand and marketing side that have already jumped into the emerging digital world to help boost sales, awareness and engagement.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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Retail TouchPoints
MARCH 16, 2022
Starbucks CEO Kevin Johnson will retire after five years as CEO, effective April 4, 2022. Johnson will continue to serve Starbucks as a special consultant to the company and Board of Directors through September 2022. Starbucks founder and former CEO Howard Schultz will rejoin the company as Interim CEO as it searches for a permanent successor. Johnson spent 13 years at Starbucks and joined the top leadership team in 2015, when he was named President and Chief Operating Officer.
Forrester eCommerce
MARCH 16, 2022
Akamai’s announcement last month that it had acquired infrastructure-as-a-service (IaaS) provider Linode addresses a gap in Akamai’s offering and presents an opportunity to disrupt traditional cloud service providers. Akamai’s edge function-as-a-service (FaaS) technology gives companies the ability to manipulate content close to the user with very low latency, but organizations still need to go back […].
Digital Doughnut
MARCH 16, 2022
If you want to build a robust digital brand in 2022, you should focus on improving customer experience. Good CX will improve revenue and sales for you.
Forrester eCommerce
MARCH 16, 2022
Identity and access management (IAM) is the control plane for determining a root of trust for all digital identities. Effective IAM must validate identities, secure access, manage privileges, and be optimized for hardened security, good user experience, and operational efficiency across all user populations — your workforce, partners, customers, and machine identities.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
RetailDive
MARCH 16, 2022
Over the past two years, $32 billion of online sales growth was the result of higher prices rather than more purchases.
Canadian Special Events
MARCH 16, 2022
“To be human is to know sadness. Owning our sadness is courageous and a necessary step in finding our way back to ourselves and each other” The word Event Professional is not a job title; It’s a decision, a choice, a journey, and an experience. It is a wonderful career choice, but it is also one of the most stressful careers one could choose, and not everyone can do it.
RetailDive
MARCH 16, 2022
Kohl's didn't rule it out, saying it is entertaining potential bidders, but previously slammed recent takeover offers as inadequate.
GetElastic
MARCH 16, 2022
What’s already been coined “Retail’s Big Reunion” Shoptalk’s 2022 U.S. event takes place March 27-30 at the Mandalay Bay Resort & Casino in Las Vegas. With travel bans officially lifted, the venue is set to welcome 10,000+ event goers representing 3,000 established brands, startups, tech companies, and more. Currently over 270 speakers, 600 sponsors, and 80 speaker-led sessions are on the show schedule.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Steve Dennis
MARCH 16, 2022
Last week Stitch Fix—the online personalized styling service— reported its quarterly earnings. Sales exceeded Wall Street’s expectations, but losses widened compared to a year earlier. The company also provided an outlook that suggested future growth would be difficult to come by. Shares plummeted accordingly. It’s yet another case of what I’ve come to call “profitless prosperity”—that is, retailers experiencing strong sales growth while actually turning a profit continues to be elusive.
RetailDive
MARCH 16, 2022
The retailer also plans to add 5,000 to its global technology team, including cybersecurity specialists, data scientists and engineers.
Digital Doughnut
MARCH 16, 2022
Graphic designs play a major role in marketing. They can help to attract an audience and help brands stand out. Let's discuss in detail, how effective graphic design is in marketing.
RetailDive
MARCH 16, 2022
The company's discount banner is in turnaround mode after rumors of a potential spinoff at the end of last year.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Canadian Special Events
MARCH 16, 2022
FLASHBACK TO 2018 CANFAR AND PARTNERS MASTER THE ART OF ENTERTAINMENT AT BLOOR STREET ENTERTAINS. Every year, the Canadian Foundation for AIDS Research(CANFAR) and Yorkville’s most prestigious retailers and galleries collaborate on a luxurious evening event, combining fashion and dining to raise funds for HIV and AIDS research. The event is called Bloor Street Entertains.
Korona
MARCH 16, 2022
You can start a food truck business in eight steps: Firstly, determine your target market and competitors. Secondly, develop a business plan. Thirdly, determine start-up costs, identify financing sources and obtain the necessary licenses, permits, and insurance. Create your menu, choose the right location for your business, choose the right point of sale system, and at last develop a good marketing strategy.
Canadian Special Events
MARCH 16, 2022
We’ve gone through a dramatic evolution of the human experience and we have a story to tell. Today marks seven hundred and fifteen days since our world changed. It’s been seven hundred and fifteen days since we packed up and left the office for our dens, dining rooms, and kitchen tables. Seven hundred and fifteen days since we put on masks and became afraid to stand next to each other.
RetailWire
MARCH 16, 2022
U.S. retail sales, excluding autos, rose 0.2 percent in February as consumers reduced their online spending and rising fuel prices drove dollar sales of gas. January’s retail sales number was revised upward to 4.9 percent, which demonstrates a solid economy despite numerous headwinds like rising prices.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
RetailDive
MARCH 16, 2022
The strategies include leasing containers and chartering ships, as well as using East Coast ports with lighter traffic.
RetailWire
MARCH 16, 2022
Brands and retailers are offering Ukrainians jobs, food and other forms of support following Russia’s attack on their country. Aldi, ASOS and Tesco are among 45 retailers in the UK with jobs available for Ukrainian refugees to fill.
Retail TouchPoints
MARCH 16, 2022
It’s no secret that the modern shopper’s expectations are higher than ever before, and that means retailers are competing for their business on multiple fronts — from customer experience to delivering last mile perfection. The customer journey has expanded to encompass too many variables to cover in a single webinar, which is why Retail TouchPoints is hosting the 2022 Connected Consumer Series from March 21-25, offering 15 webinars on some of today’s hottest topics.
RetailWire
MARCH 16, 2022
Starbucks CEO Kevin Johnson has tendered his resignation to the company and will be replaced on an interim basis by the company’s former CEO, Howard Schultz, who stepped down in 2017.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Groove
MARCH 16, 2022
Building an eCommerce site is a different process for every business depending upon the vertical they operate in. For example, the technical needs of a software company are much different than that of a business selling bicycles directly to consumers. For this reason, we’re sharing an in-depth eCommerce development checklist to outline the proper steps to building an eCommerce website.
RetailWire
MARCH 16, 2022
Giant Food is offering free pickup for groceries with no minimum order. The grocer previously charged a $2.95 fee for grocery pickup. “E-commerce demand continues to escalate, as more customers discover the time-saving benefits of online shopping at Giant,” said Gregg Dorazio, director of e-commerce at Giant Food. “Free pickup on all orders makes this personalized service even more accessible.
Smile.io
MARCH 16, 2022
In the last 2 years, more companies have discovered that they can be successful as a remote team. In fact, according to the 2021 State of Remote Work Report by Owl Labs , globally 16% of companies have decided to go fully remote. That same study showed that after COVID-19, 80% of the people surveyed expected to work from home at least 3 days per week.
RetailWire
MARCH 16, 2022
Starbucks said it will phase out the majority of its disposable cups by 2025, although not everyone is convinced the chain will meet its goal. The company is running a reusable cup pilot in six markets before scaling the program further.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
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