Retail TouchPoints

AUGUST 6, 2024

Amazon has dominated the ecommerce landscape for over a decade and is on track to overtake Walmart as the largest retailer in the U.S. Amazon’s vast marketplace, combined with its rapid fulfillment and Prime business, effectively calcified its position. Now, we’re witnessing a new wave of ecommerce in the U.S. driven by Chinese competitors. Shein and Temu have launched massive advertising campaigns paired with optimized sales tactics to carve out a new niche and redefine the standards of ecomme

eCommerce 278

eCommerce Social Media Fashion B2C 278

Forrester eCommerce

AUGUST 6, 2024

With the July 19th incident that impacted CrowdStrike Falcon® customers globally, CrowdStrike has significantly damaged customer trust. CrowdStrike’s initial Post Incident Review outlines a number of reasonable steps they plan to take to regain that trust including: Improved testing protocols Staged deployments External QA of both its code and its end-to-end processes.

Improvements 509

Improvements Customer Management 509

Retail TouchPoints

AUGUST 6, 2024

Aldi will roll out Instacart Connected Stores solutions across all Aldi South Group locations in the U.S., including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology. Aldi began working with Instacart in 2017 and in June 2023 debuted Aldi Express, a virtual convenience store offering nearly 2,000 of its most-shopped items for delivery.

Fulfillment 290

Fulfillment Technology Customer Marketing 290

Forrester eCommerce

AUGUST 6, 2024

In Forrester’s 2024 B2B Brand And Communications Survey, we asked B2B marketing leaders to share their perspective on anticipated budget changes in 12 program and personnel categories. This year’s responses show expected increases are up in most categories over last year and expected decreases have dropped in most categories.

B2B 448

B2B Marketing 448

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail

Retail TouchPoints

AUGUST 6, 2024

Grubhub now has 30 personalized recommendation carousels on its homepage, spotlighting merchants with delivery ETAs of 30 minutes or less, merchants featuring the customer’s favorite cuisine and more. The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order.

Merchant Services 278

Merchant Services Recommendation Gifts Blog 278

Forrester eCommerce

AUGUST 6, 2024

B2B companies are forecasting healthy increases in agency investments this year, according to Forrester’s Brand and Communications Survey 2024, which surveyed 205 B2B marketing leaders to understand their expectations for agency budgets over the next 12 months. The results generally reveal plans for a net increase in agency spending across all industries and company sizes.

B2B 431

B2B Marketing 431

Forrester eCommerce

AUGUST 6, 2024

Source: GIPHY “What would you say… your marketing operations function does here?” If you can’t quickly and easily answer that question, you need a formal marketing operations charter STAT! It’s imperative that marketing operations functions codify their existence, remit, and who they serve – for themselves, the broader marketing department, and senior leadership.

Operations 259

Operations B2C Marketing Customer 259

Retail TouchPoints

AUGUST 6, 2024

Roblox has partnered with Warner Bros. Motion Picture Group on a new experience to promote the release of Beetlejuice Beetlejuice , the long-awaited sequel to the 80s cult classic film. [Beetlejuice] Escape the Afterlife will feature key scenes and characters from the upcoming film as well as a virtual Fandango box office where eligible users can purchase movie tickets — the latest step in Roblox’s much larger commerce ambitions.

Games 264

Games Consumer Marketing Retail 264

FastSpring

AUGUST 6, 2024

We spoke with FastSpring’s Senior Director of Tax Rachel Harding about why having FastSpring serve as your merchant of record greatly simplifies your relationship to managing indirect global taxes. She recently assisted a European software company that was contacted by African taxing authorities inquiring about an unpaid tax liability. It became complicated quickly, but by partnering with FastSpring as a merchant of record , we were able to simplify it back down for them.

Merchant Services 167

Merchant Services Payment Services Customer Demo 167

Salsify

AUGUST 6, 2024

When three celestial bodies line up — for example, the sun, the moon, and Earth — the results can be pretty amazing, ranging from high tides to eclipses. Scientists have a special word for this phenomenon: syzygy.

B2B 158

B2B 158

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Customer Loyalty

lateshipment

AUGUST 6, 2024

Are you an e-commerce merchant that deals with fragile items such as glassware, ceramics, electronics, musical instruments, etc? Then you are in the company of businesses that are ever under threat of shipments getting damaged. While damage is a constant worry for all e-commerce merchants, those who are frequently dealing with shipments that are fragile and tend to break easily must certainly make extra efforts to ensure that products reach customers safely without any damage.

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

RetailDive

AUGUST 6, 2024

Multiple lawsuits claim the company failed to disclose sales and operational troubles — and that executives used inside information to enrich themselves.

Operations 128

Operations Information 128

lateshipment

AUGUST 6, 2024

Here’s the thing — returns are a great benefactor to your CX but that’s only when they’re handled right. However, if they are left unchecked and run rampant, they can have serious consequences for your business across multiple areas. Therefore, it is important to address a high return rate to ensure you handle returns effectively. What Happens When Your Return Rate Is High?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Practical eCommerce

AUGUST 6, 2024

Ecommerce drone deliveries are a reality, with new FAA approvals and partnerships among retailers and drone operators. The post Update on Drone Deliveries in 2024 appeared first on Practical Ecommerce.

eCommerce 120

eCommerce Operations Retail Shipping 120

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

RetailWire

AUGUST 6, 2024

Three people were injured at the Chicago McDonald's.

119

119

RetailDive

AUGUST 6, 2024

The recommerce company said the tools are designed to understand natural language and visual cues to help customers get more personalized results.

Customer 118

Customer 118

RetailWire

AUGUST 6, 2024

Uber posted strong second-quarter numbers as demand increases for its services.

Technology 114

Technology 114

RetailDive

AUGUST 6, 2024

After a nearly 30-year career, Shankland’s responsibilities will be passed on to CFO Harm Ohlmeyer and Senior Vice President of Sourcing Hoa Ly.

Operations 116

Operations 116

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

RetailWire

AUGUST 6, 2024

Airbnb has just reported its Q2 2024 financial performance.

Travel 111

Travel 111

RetailDive

AUGUST 6, 2024

But net operating income at the REIT’s retailer portfolio, which includes J.C. Penney, Gilt Groupe and the entity that runs Forever 21, declined again.

Retail 115

Retail Operations 115

RetailWire

AUGUST 6, 2024

OpenAI co-founder John Schulman claims personal reasons, not lack of support, for jumping to Anthropic.

Technology 111

Technology 111

RetailDive

AUGUST 6, 2024

Jim Dausch is leaving at the end of the month as Eric Liedtke, former brand president at Adidas, joins the company to lead brand strategy.

Consumer 114

Consumer 114

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

RetailWire

AUGUST 6, 2024

This move marks the end of an era for the former Twitter website.

110

110

RetailDive

AUGUST 6, 2024

Your Dorm Your Way is an immersive experience where college students can shop virtual dorm rooms inspired by social trends and curated by digital creators.

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111

RetailWire

AUGUST 6, 2024

Under Armour has appointed Eric Liedtke as executive vice president of brand strategy, following the acquisition of UNLESS COLLECTIVE, a zero-plastic fashion brand.

Fashion 107

Fashion Apparel 107

TalkingRetail

AUGUST 6, 2024

SMA Nutrition is supporting its visually impaired customers by putting NaviLens codes on all its product packaging.

Technology 105

Technology Customer Retail 105

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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

RetailWire

AUGUST 6, 2024

Italian-American restaurant chain Buca di Beppo has filed for Chapter 11 bankruptcy protection but plans to keep its current locations open.

Food and Beverages 105

Food and Beverages 105

TalkingRetail

AUGUST 6, 2024

With attacks on convenience stores reported over the weekend and anti-immigrant protests continuing into the week, many convenience store owners and colleagues are understandably concerned about the threat to their stores and personal safety.

Retail 105

Retail 105

RetailWire

AUGUST 6, 2024

Wendy's will be offering the sweet deal for the rest of the summer.

Food and Beverages 105

Food and Beverages 105

Canadian Special Events

AUGUST 6, 2024

C3 Events designed and produced an iconic event for the Emirates Gala, celebrating the luxury airline’s newest destination from Dubai. An elegant and sophisticated experience wowed the 400 esteemed invited VIP guests. C3 Events’ Iconic Emirates Gala Celebrating the Airline’s Newest Destination From Dubai Montreal’s historical Marché Bonsecours was meticulously transformed with a stunning projection space designed to showcase all aspects of the Emirates brand.

Events 97

Events Customer Magazine 97

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Customer