Retail TouchPoints

AUGUST 10, 2022

Photo courtesy of EMERGE In Color. Photo courtesy of EMERGE In Color. Photo courtesy of EMERGE In Color. Photo courtesy of EMERGE In Color. Photo courtesy EMERGE In Color. From left, Tori Nichel, Lori McGhee-Curtis and Frenchye Harris Photo courtesy of EMERGE In Color. Even though it operated for little more than one month, EMERGE In Color at Los Angeles’ Beverly Center created a powerful space for Black designers and Black-owned businesses that are too often overlooked by retailers in the high-

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Consumer Fashion Books Events 321

BigCommerce

AUGUST 10, 2022

Welcome to The Make it Big Podcast, a bi-weekly audio series about all things ecommerce by BigCommerce.

BigCommerce 304

BigCommerce eCommerce 304

Retail TouchPoints

AUGUST 10, 2022

Hurricane Season 2022 is underway, and with it comes the looming threat of outages and downtime for retailers. Forecasters are projecting an above-average storm season for the sixth consecutive year , with the first tropical storms forming and Hurricane Agatha already making landfall in May. As we head into the peak of the season, retailers should review their disaster avoidance strategies as they seek to protect critical equipment and prevent downtime.

Small Business Retail 289

Small Business Retail Retail Telecommunications Events 289

Forrester eCommerce

AUGUST 10, 2022

Every advertising channel now parades as “performance” to appear accountable to outcomes. As a result, the category of performance marketing – once wholly focused on search, social, native, and affiliate marketing – is diluting. This dilution, along with three trends, is causing performance marketing’s underperformance.

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Marketing Channel B2C Customer 195

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

AUGUST 10, 2022

Photo courtesy of Kohl’s. Photo courtesy of Kohl’s. Photo courtesy of Kohl’s. Kohl’s has strengthened its omnichannel offerings ahead of Holiday 2022 with the expansion of its BOPIS Self-Pickup services for eligible Kohls.com orders at all of its 1,100 stores across the U.S. Kohl’s Self-Pickup accepts online orders and generates an email that is sent to the customer once the order is ready — typically within two hours — beginning the BOPIS process for retrieval upon arrival at

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Forrester eCommerce

AUGUST 10, 2022

India’s Unified Payments Interface (UPI) continues to grow at a breakneck pace. As per a recent news article, this year’s transaction volume and value have virtually doubled compared to the previous year, rising 99% in volume and 90% in value. In some ways, UPI has transformed India’s digital economy and has accelerated the country’s transition […].

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Payment Services Article Financial Services Customer 195

lateshipment

AUGUST 10, 2022

Your eCommerce store’s branding helps your customers identify your brand among the long list of competitors and also works towards making your business successful. Your brand is your identity for your customers, and how you focus on your branding matters a lot. Your business’ long-term success depends on your conversion success, customers reaching back to your brand, your rates, customer feedback, etc, and your branding plays a huge role in it.

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eCommerce Social Media Definition Shipping 130

Retail TouchPoints

AUGUST 10, 2022

Warby Parker is cutting 63 corporate jobs as part of a restructuring effort, representing approximately 15% of its corporate workforce or 2% of all employees, according to a letter obtained by Retail TouchPoints. The layoffs will not impact members of Warby Parker’s Lab team or customer-facing retail or customer experience teams. “As we have discussed over the past few weeks, the global economy continues to face significant volatility and uncertainty,” said the letter.

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Consumer Apparel Omnichannel Operations 265

365 Retail

AUGUST 10, 2022

CBD-based products’ popularity has soared in the UK. CBD has risen from obscurity to health and wellness superstardom which is great news for anyone interested in marketing CBD-based goods. The CBD industry is nowadays so popular that it is estimated to be worth $2.8 billion globally. However, a common issue is whether or not it is allowed to transport CBD from the UK to other countries.

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Shipping Document Other Operations 105

Retail TouchPoints

AUGUST 10, 2022

Photo courtesy of EMERGE In Color. Photo courtesy of EMERGE In Color. Photo courtesy of EMERGE In Color. Photo courtesy of EMERGE In Color. Photo courtesy EMERGE In Color. From left, Tori Nichel, Lori McGhee-Curtis and Frenchye Harris Photo courtesy of EMERGE In Color. Even though it operated for little more than one month, EMERGE In Color at Los Angeles’ Beverly Center created a powerful space for Black designers and Black-owned businesses that are too often overlooked by retailers in the high-

Consumer 130

Consumer Fashion Books Events 130

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailDive

AUGUST 10, 2022

The DTC brand is opening stores, will launch a partnership with a major retailer this year and may be just the thing the specialty retailer was looking for.

Specialty Retailers 100

Specialty Retailers Retail 100

SheerID

AUGUST 10, 2022

Learn how to increase customer lifetime value, how it can impact your growth, and how you can move the needle on CLV.

Customer 89

Customer Marketing Blog 89

RetailDive

AUGUST 10, 2022

Online, there may be some relief in sight for high inflation that has rattled both consumers and retailers in recent months.

eCommerce 109

eCommerce Consumer Retail 109

365 Retail

AUGUST 10, 2022

Earlier in March, TikTok (through its parent company ByteDance) announced the launch of their all-in-one platform for music marketing and distribution SoundOn. Then in May, TikTok filed a trademark application for the service, called “TikTok Music” in the US. Of course, this seems as no surprise as TikTok is currently the platform to discover new music… But what does this mean for the music industry, and for marketers who use the music on these social platforms to connect with consumers.

Consumer 69

Consumer Marketing Technology Retail 69

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

AUGUST 10, 2022

Unlike other retailers in recent weeks, the resale site has been hiring and boosting wages to help address inventory shortfalls that hurt sales.

Apparel 90

Apparel Customer Other Retail 90

Smile.io

AUGUST 10, 2022

Do you know where your morning coffee comes from? Chances are that morning sip of coffee is produced in another part of the world. Some of the best coffee in the world is harvested, produced, and exported from the South American country of Colombia. It’s estimated that Colombia has more than 500,000 coffee growers throughout different regions and produces around 14,000 tons of coffee a year.

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Social Media Arts Customer Consumer 70

RetailDive

AUGUST 10, 2022

The retailer has met with Disney, Comcast and Paramount as it mulls a tie-up that could help it compete with Amazon Prime, reports say.

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Retail 93

Forrester eCommerce

AUGUST 10, 2022

ALM Is Dead — Long Live MAD In the last 10–15 years, a lot has happened in the application development market; in my opinion, the advent of agile has been a bigger disruptor than what many might think, and still is. Many struggle to succeed with agile, especially in trying to adopt more agile, not […].

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Marketing Customer 74

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

AUGUST 10, 2022

The company’s losses have also ballooned, in part because of the high cost of Chapter 11.

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Forrester eCommerce

AUGUST 10, 2022

AI has proliferated through the marketing technology stack in recent years. ML algorithms have gotten smarter, vendors are introducing and refining capabilities for actioning those deep insights, and modern buying behaviors continue to push marketers to rethink their approaches to the customer experience (CX). From data enrichment to prioritization to bidirectional communications, AI-powered technologies are […].

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B2B Marketing Customer Experience Technology 73

RetailDive

AUGUST 10, 2022

Customers can use their mobile devices to go through a number of steps to obtain their orders in stores.

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Mobile Customer 108

Ecommerce Guru

AUGUST 10, 2022

Do you know running an ecommerce business is an easy task? Especially when you know the hacks behind growing it efficiently! If you wish to stand out from the crowd, you need to follow some approaches. As you know, standing apart in a market full of competition is challenging as you have to face an increase in Sensex and the stock market, which is challenging to handle as a beginner.

eCommerce 52

eCommerce Marketing 52

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

AUGUST 10, 2022

Jim Van Ingen will lead the company's manufacturing, procurement and distribution teams to reduce costs.

Supplies 82

Supplies 82

Korona

AUGUST 10, 2022

As the marijuana industry continues to expand, cannabis tech companies grow with it. From delivery services and customer retention to inventory management and track and trace , basically every aspect of growing, producing, and selling marijuana demands continual technology innovations and advanced software services. One extremely prominent company in the cannabis industry is Weedmaps.

POS 52

POS Customer Retention Consumer Social Media 52

Digital Doughnut

AUGUST 10, 2022

Lead generation is the critical driver of growth for B2B businesses and the first step in building a meaningful relationship with customers in every industry. But getting lead generation right is one of the biggest challenges in-house marketing and sales teams continue to face. .

B2B 52

B2B Marketing Customer 52

RetailMinded

AUGUST 10, 2022

You’ve probably heard of dropshipping, as it’s been around for a while now, but you may not actually understand what it is. In short, it’s an order fulfillment method for products. Let’s explore dropshipping in more detail and find out what the pros and cons are for sellers, manufacturers, and customers. What Is Dropshipping? To understand dropshipping better, let’s look at it from the seller’s point of view.

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Drop Ship Shipping Costs Shipping Order Fulfillment 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

RetailWire

AUGUST 10, 2022

Bottlenecks in the global supply chain have eased in recent months as demand has slowed and overseas factories operate without COVID-19-related interruptions. “It’s a massive traffic jam that is now unclogging,” said Phil Levy, chief economist at Flexport.

Supplies 52

Supplies Operations Article 52

Retail TouchPoints

AUGUST 10, 2022

Petco is the latest retailer to overhaul its C-suite, with new appointments to the roles of Chief Services Officer, Chief Customer Officer and COO, as well as added responsibilities for Chief Merchandising Officer Amy College. The company called the raft of executive changes “an evolution in its organizational design” aimed at aligning the leadership team to activate its customer-first strategy. “These appointments and our organizational design are emblematic of our focus on putting the cu

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Operations Customer Marketing Retail 272

RetailWire

AUGUST 10, 2022

Kroger is introducing self-checkouts with conveyor belts like conventional registers into 20 additional stores in the Cincinnati area.

Article 52

Article 52

Ecommerce Platforms

AUGUST 10, 2022

Suppose you’ve recognized you need your own website to ramp up your online presence past just a social media account. In that case, you’ll need a site builder to do this. But which one to choose? There are dozens out there, and it can be time-consuming and stressful when you don't know where to start. To help you out, we’re looking at two such platforms: Squarespace and Bluehost.

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Live Chat Shipping Costs eCommerce SEO 104

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail