Mon.May 12, 2025

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Shoppers believe loyalty cards benefit supermarkets more than customers, poll shows

TalkingRetail

Over half (54%) of Britons agree that supermarket loyalty cards benefit the supermarket more than the customer, according to Ipsos research. Almost three in four (73%) believe supermarkets raise product prices to make loyalty card discounts appear more attractive.

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Microsoft Races To Reassure Anxious Tech Execs In Europe

Forrester eCommerce

Increasing geopolitical volatility has characterized the last three years in Europe, reaching new heights, with ongoing disputes on US tariffs and possible EU retaliation measures hitting US big tech including hyperscalers. European technology leaders worry about the potential consequences of these actions, from higher costs, to service availability, and other disruptive consequences.

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UPS Shipping Insurance: Coverage, Benefits, and How to Protect Your Shipments

lateshipment

Shipping an item is easy. Pack it in a box, slap on the address, and send it off. But that’s not the end of the process. The package needs to fare through several challenges before it is delivered to its destination. Who knows, it might get lost in transit or arrive damaged. A study reveals that over 10 million Americans had $2 billion worth of parcels stolen in 2024.

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Healthcare Organizations: Turn Volatility Into Strategic Advantage

Forrester eCommerce

Adaptability and agility will differentiate HCOs that flourish amid volatility, per our new research, Healthcare Leaders: How To Thrive Through Volatility.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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E-commerce 3PL Fulfillment: How It Works

lateshipment

E-commerce businesses are under pressure to deliver faster and more reliably than ever, with customer expectations rising tremendously. And logistics is where this battle is won or lost. For perspective, 52% of consumers expect their orders to be delivered within two to three days, indicating pressure on businesses to achieve these timelines. Third-party logistics (3PL) fulfillment becomes important for scaling businesses and achieving speed, reach, and customer satisfaction.

eCommerce 130
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The 9-Month Gap: Why Retail Display Execution Often Falls Short of the Plan

Wiser

In the consumer-packaged goods (CPG) industry, seasonal retail displays are planned months in advanceoften 8 to 9 months before they hit store floors. Brands like Haribo, General Mills, and Nestl lock in Halloween promotions in Q1, ship mid-summer, and expect execution by late summer. But despite early planning, retail display execution frequently diverges from strategy.

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Urgent Alert: Dozens of Products From Fresh and Ready Foods Recalled Over Listeria Risk

RetailWire

Due to a Listeria outbreak , a Los Angeles company has pulled dozens of ready-made meals from shelves. The products are sold under the following names: Fresh & Ready Foods, City Point Market Fresh Food to Go, and Fresh Take Crave Away. A comprehensive list of 86 affected food items can be found in an FDA press release. The L os Angeles Times reported that federal regulators found a strain of Listeria on the equipment used to produce the products.

Vend 52
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Average Inventory Calculator: Definition, Formula & Free Tool

Korona

Use our free average inventory calculator to track inventory levels and for a clearer view of your stock levels and better business decisions.

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The 95-5 Rule Is Not A Rule, But It’s Not A Myth Either

Forrester eCommerce

The more I see social media conversations about brand versus demand or ideas like the 95:5 rule, the more I realize that a lack of good, objective data is at the center of these conversations.

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Ebay Debuts Agentic AI to Further Personalize Customer Experience

Retail TouchPoints

Ebay , which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product picks to customers. The new Ebay shopping agent, currently available to a small percentage of U.S. customers, will become available to other users on a rolling basis.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Figma Config 2025: In An AI World, Design Matters More Than Ever

Forrester eCommerce

New Figma products embrace AI, but Figma Sites fails to adhere to accessibility standards.

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Mattress Warehouse Acquisition of Tempur Sealy-Owned Locations Puts Retailer Over the 500-Store Mark

Retail TouchPoints

Mattress Warehouse has officially acquired a total of 176 stores from Tempur Sealy International 73 former Mattress Firm stores and 103 Sleep Outfitters locations pushing the retailer above the 500 -location mark. Tempur Sealy had agreed to sell the stores to Mattress Warehouse as a condition of its $4 billion acquisition of Mattress Firm, which was originally announced in May 2023 and was finalized in February 2025.

Retail 147
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Unlock Optimization Opportunities: The Golden Thread from CX to Value Streams

Forrester eCommerce

In today’s volatile business environment, executives face the dual challenge of optimizing costs while maintaining exceptional customer experiences. Our new report, “The Golden Thread From CX To Value Streams Reveals Optimization Opportunities” offers a strategic approach to navigating these complexities.

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Sustainability is Retailers’ Golden Ticket Through Volatility

Retail TouchPoints

Market turbulence is hitting the retail industry hard. Faced with significant market disruptions, this would have historically been the juncture when retailers deprioritized their sustainability commitments. Instead, we are seeing something very different. Sustainability = Business Resilience Wildfires, supercharged storms and extreme heat are upending conventional retailers supply chains, leading to disruptions, delays and the loss of profitability.

Retail 147
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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It’s Time To Start Planning Your Postquantum Migration

Forrester eCommerce

While we cannot determine when commercially available quantum computers (aka Q-Day) will be able to break asymmetric cryptography and algorithms, Forresters best estimate is that this will happen in 10 years. But it could also happen in five or 20 years.

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Why retail’s e-commerce disruption era is over

RetailDive

Brick-and-mortar stores drive the vast majority of core retail sales, and that won’t change any time soon, according to a report from commercial real estate firm Colliers.

eCommerce 129
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Google’s EEAT Done Right

Practical eCommerce

Experience, Expertise, Authoritativeness, and Trustworthiness inform human evaluators, not organic ranking algorithms. The post Googles EEAT Done Right appeared first on Practical Ecommerce.

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QVC CEO: Our consumers are ‘heavily distracted by current events’

RetailDive

The company, which is working to become a live social shopping company, reported a 10% revenue drop in Q1 and swung to a loss.

Events 118
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Nordic Spirit adds new flavours

TalkingRetail

Japan Tobacco International UK (JTI UK) has expanded its Nordic Spirit range with the introduction of three new flavours.

Retail 83
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J.C. Penney swings to a loss

RetailDive

Last year’s sales declines and steep net loss put the retailer at the bottom of the struggling department store sector, an analyst said.

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The 9-Month Gap: Why Retail Display Execution in Retail Often Falls Short of the Plan

Wiser

In the consumer-packaged goods (CPG) industry, seasonal retail displays are planned months in advanceoften 8 to 9 months before they hit store floors. Brands like Haribo, General Mills, and Nestl lock in Halloween promotions in Q1, ship mid-summer, and expect execution by late summer. But despite early planning, retail display execution frequently diverges from strategy.

Retail 78
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Michaels deepens assortment of baking and entertaining products

RetailDive

The launch of over 700 items comes as the craft retailer works to capture share left behind in the wake of the Party City and Joann bankruptcies.

Retail 105
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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SKIMS to Launch First UK Standalone Store on Regent Street

365 Retail

SKIMS will open its first UK standalone store on Regent Street, London, in summer 2026. The US-based brand, co-founded by Kim Kardashian and Jens Grede, has signed a 10-year lease for a 12,000 sq ft retail space at 245247 Regent Street with The Crown Estate. The store will mark the brands first permanent retail presence in the UK. Known for its focus on underwear, loungewear and shapewear, SKIMS will join a mix of international fashion retailers and brands operating on Regent Street.

Leisure 72
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US, China agree to reduce tariff rates for 90 days

RetailDive

By Wednesday, the two countries will charge 10% baseline duties and remove certain retaliatory levies that pushed rates over 100%.

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Warburtons expands gluten-free range

TalkingRetail

Warburtons has launched two new products to add to its free-from range - Gluten Free Soft Brown Pittas and Gluten Free Seeded Tiger Bloomer.

Retail 64
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Beyond to acquire Kirkland’s IP for $5M — and plans to license it back

RetailDive

Kirkland’s will run stores for both retailers while Beyond will be able to appoint directors to Kirkland’s board.

Retail 85
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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George at Asda Debuts Standalone Concept Store in Leeds with Launch Led by Mel B

365 Retail

George at Asda has officially launched its first standalone concept store at Crown Point Retail Park in Leeds, marked by a high-profile event on Saturday 10 May, headlined by Spice Girls member and Leeds native, Mel B. The new retail format represents a shift from the existing Asda Living model. Asda previously confirmed the store as part of a trial that could see other Living stores across the UK rebranded into George-focused spaces.

Events 64
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Igloo Expands Recall to 1.2M Coolers After 26 Further Fingertip Amputations, Bone Fractures, Lacerations Reported

RetailWire

Following an initial recall over unsettling reports of fingertip amputations related to its coolers , Igloo has now expanded that recall to 1.2 million total units following news that 26 further fingertip amputations, bone fractures, and lacerations have been tied to its products, as TODAY reported. On May 8, Igloo indicated that the recall would now include an additional 130,000 coolers sold stateside, as well as 20,000 sold in Canada and 5,900 in Mexico.

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SGF advises retailers how to stay on the right side of law ahead of disposable vape ban

TalkingRetail

Retailers across Scotland are being urged not to be caught-out by the upcoming ban on selling single-use vaping products.

Retail 59
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Trader Joe’s Launches Copycat Version of Discontinued Starbucks Favorite

RetailWire

Trader Joe’s has released a dupe of a popular, discontinued Starbucks beverage. The retailer introduced its Sparkling Matcha Lemonade in late April, and social media has declared that the Trader Joe’s drink is a dupe of an item eliminated from Starbucks’ menu, its Iced Matcha Lemonade. The Instagram page Trader Joe’s Treasure Hunt shared details of the beverage.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!