Mon.Mar 13, 2023

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DaaS vs SaaS: What’s the Difference?

Wiser

Desktop as a Service (DaaS) and Software as a Service (SaaS) have had a revolutionary effect on the way businesses are able to run. These are both cloud services that have significantly improved the functionality and capabilities of the modern workspace. Thanks to these services, the playing field between businesses has levelled off just a little further.

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Digital Retail Payments Continue To Grow In Post-Pandemic Asia Pacific

Forrester eCommerce

In recent years, digital retail payments have transformed the way we shop and conduct financial transactions. With the COVID-19 pandemic accelerating the adoption of digital payments, it’s no surprise that the digital payments landscape is constantly evolving.

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How Puma is Using AI-Powered Styling to ‘Brainstorm’ with its Customers — and Increase AOV

Retail TouchPoints

Anyone who shops online has probably at some point fallen victim to “ inspiration clickbait.” Much like an article that doesn’t live up to its catchy headline, Rohan Deuskar describes inspiration clickbait as compelling shopping content (most often visual) that ends up driving a user into a disappointing, bland ecommerce experience. “Most of the time shoppers aren’t looking for individual products, they want to complete an outfit or create a certain look, so brands speak to them in that language

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Explore The End Of The Customer Lifecycle At CX APAC 2023

Forrester eCommerce

Death. Taxes. The customer lifecycle. Until now, business leaders could count on the inevitability of all three. But no longer. Today’s consumers thrive on novelty, embrace emerging technologies, and expect more from brands. And during the pandemic, businesses proved that they can innovate fast enough to keep up.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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David’s Bridal Creates Eye-Opening Digital Lookbook

Retail TouchPoints

David’s Bridal has created The Wink , a collection of seasonal product guides curated by the retailer’s in-house team of designers. Each of the guides will feature head-to-toe looks, product descriptions and QR codes that take users directly to the products, offering a seamless experience from inspiration to purchase. “The Wink is playful, celebratory and authentic — just like our customers,” said Kelly Cook, Chief Marketing and IT Officer at David’s Bridal in a statement.

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Explore The End Of The Customer Lifecycle At CX APAC

Forrester eCommerce

Death. Taxes. The customer lifecycle. Until now, business leaders could count on the inevitability of all three. But no longer. Today’s consumers thrive on novelty, embrace emerging technologies, and expect more from brands. And during the pandemic, businesses proved that they can innovate fast enough to keep up.

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More Trending

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How to Update the Gender Attribute in Google Shopping (A Guide)

Store Growers

Some items are so common, like fashionable apparel products, that users need additional attributes to hone in on their desired item within the search results. There are several such attributes in Google Shopping. In this piece, we’ll discuss the gender attribute and cover what it is, how Google uses it, how users benefit from it, and the formatting requirements for entries to this attribute.

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Sephora, TikTok Partner to Guide Diverse Beauty Brands in Successful Content Creation

Retail TouchPoints

Sephora , TikTok and the Digitas agency have launched a guide to the world of creator content for founder-led beauty brands. The Sephora x TikTok Incubator Program will connect TikTok creators to beauty brands from Sephora Accelerate , the retailer’s program designed to spotlight and nurture diverse players in the beauty space. The new program will help brands learn impactful social content strategies via a series of educational training modules, with participating brands hearing from #beautytok

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How Many Amazon Seller Accounts Can You Have?

Algopix

If you’re an Amazon seller , you may be wondering how many seller accounts you can have on the platform. The answer to this question is not straightforward, as Amazon’s policies on multiple seller accounts can be complex. Let’s take a look at how many Amazon seller accounts you can have and what you need to know to operate multiple accounts legally.

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Silicon Valley Bank Collapse Hits Some Ecommerce Retailers, but Full Effect Remains to be Seen

Retail TouchPoints

The collapse of Silicon Valley Bank (SVB) is sending shockwaves through ecommerce, and some retailers are expecting significant setbacks from the loss of its services. The Department of the Treasury , Federal Reserve and FDIC have promised in a joint statement that all depositors will have access to their money as of March 13 through a newly-created “bridge bank ,” though that was not enough to prevent some hiccups in the industry.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Emotions drive sales: The power of behavioral economics

RetailDive

Retailers who become more emotionally driven can significantly increase profits and build a stronger connection between their customers and their brand.

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Loyalty Case Study: Starbucks Rewards

Smile.io

Starbucks is a staple coffee brand with more than 32,000 locations in over 80 countries around the world. It’s safe to say Starbucks has an abundance of loyal customers. The iconic brand has revolutionized the coffee industry and changed the way everyone consumes coffee. Starbucks took something that had been done the same way for decades and turned it upside down with effective partnerships, beautiful branding, and a variety of types of coffee drinks.

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‘An existential threat’: Brands react to Silicon Valley Bank’s collapse

RetailDive

SVB was closed on Friday and taken over by federal regulators, leaving some brands in the dark about how they would access their capital.

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How an Omnichannel Approach Can Build a More Diverse Customer Base

365 Retail

Today’s online shoppers expect to be able to shop across a multitude of platforms. According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. By building an omnichannel strategy, brands can diversify reach and expand their presence across different channels to communicate with audiences they may have previously failed to resonate with, as well as engage new customers.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Sephora, TikTok launch content creator program

RetailDive

The partnership will pair social media content creators with up-and-coming brands from the beauty retailer's accelerator program.

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Bestway Introduces WhatsApp Business Platform for Enhanced Customer Experience

365 Retail

Bestway Wholesale, the UK’s largest independent food and drink wholesaler, has announced that it will be extending its digital services to include WhatsApp for its customers. This new service is set to provide Bestway with another game-changing solution that prioritises the needs of its customers in the wholesale sector. The company acknowledges that its retailers value time, so the introduction of the WhatsApp Business API solution is both secure and efficient, while also being a familiar tool

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What can The Container Store learn from Sephora?

RetailDive

CEO Satish Malhotra joined two years ago, and he’s using his experience at the beauty company to freshen up the home retailer’s strategy.

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InPost Celebrates Milestone Achievement of 5,000 Parcel Lockers in the UK

365 Retail

InPost, has successfully installed its 5,000th locker unit in the UK, reflecting the rising demand for Out Of Home (OOH) delivery services. The company’s Q3 volumes rose by 227% in the UK compared to the same period in 2021, and it now has over 50,000 OOH options across nine major European markets. InPost’s achievement means that approximately 290,000 individual locker compartments are now available to consumers across the UK for parcel collection, returns, and sending.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Joann shores up liquidity ahead of Q4 report

RetailDive

The crafts retailer, which made Retail Dive’s bankruptcy watchlist last year, has seen sales fall and costs rise after a pandemic boom.

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The Enchanted Wedding by MB Events

Canadian Special Events

When tasked with coordinating a wedding at the Maison Principale in Montreal, MB Events understood the importance of seamless collaboration among all suppliers to ensure a successful outcome. Despite the challenge of having only one day for set up, the team worked diligently to bring the Enchanted Wedding, A Dream Come True, to life. The event was a resounding success and was even nominated for the Best Wedding $250,000+ award at the 2022 Canadian Event Awards.

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How Overstock is wooing new suppliers and weathering retail’s inventory torrent

RetailDive

While 2022’s discounting frenzy cost the online retailer market share, the CEO said it’s looking to grow through new categories and brands.

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Best Practices for Protecting Sensitive Data and Managing Your Startup

365 Retail

Starting a new business is a fantastic venture. However, it comes with managing sensitive data that can make or break your startup. Sensitive data includes intellectual property, confidential business information, and customer data that can easily fall into the wrong hands if not adequately protected. Potential Risks and Threats that Businesses May Face on the Internet in 2023 As technology advances, so do the risks and dangers of the internet for businesses.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Princess Polly inks first wholesale partnership with Pacsun

RetailDive

The brand’s best-selling products will be available on the retailer’s website and 15 of its brick-and-mortar stores.

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Shrink increases with more shoppers and thieves in stores

RetailWire

Retailers have reported a rise in shrinkage at the same time that more people are going to stores to shop. “We definitely had an uptick since last year,” Macy’s CEO Jeff Gennette said on the retailer’s earnings call. “It’s an industrywide trend.

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Over 1 in 10 business leaders plan to switch to DTC model in 2023: study

RetailDive

Companies cited better relationships and lifetime value with their customers as the biggest benefits of adopting the model, according to Circuit.

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Toy store says its money is tied up in SVB debacle

RetailWire

Camp, a toy retailer backed by venture capital, sent an email to customers last week saying that it was slashing prices to raise enough money to continue operating its business after its money got tied up in the Silicon Valley Bank failure. Customers can use the “BANKRUN” promotional code to save 40 percent on all merchandise. Camp, founded in 2018, has nine stores in California, Connecticut, Massachusetts, New York, New Jersey, and Texas.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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What to watch in the DTC space in 2023

RetailDive

Increased competition, layoffs and shifting channels are a few challenges direct-to-consumer brands are facing this year.

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Etsy’s payments to sellers delayed by Silicon Valley Bank failure

RetailWire

Etsy is warning sellers on its platform that the failure of Silicon Valley Bank is causing delays in processing payments. The site used the bank to pay some sellers. An email sent by eBay to sellers said, “We know that you count on us to help run your business and we understand how important it is for you to receive your funds when you need them. Please know that our teams are working hard to resolve this issue and send you your funds as quickly as possible.

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Zulily taps Busy Philipps to launch gift recommendation text service

RetailDive

Timed to Mother’s Day, the new offering comes shortly after the e-commerce retailer laid off employees.

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PPC and SEO are Dead: A New Dawn is Here

Digital Doughnut

Long gone are the days of relying on PPC and SEO to increase awareness. Brands, agencies, and organisations now need to wake up to a new era of ‘searchability’ – better harnessing the power of social rankings instead.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib