Wed.Jun 24, 2020

article thumbnail

The Pandemic Recession Demands a Digital Response

Forrester eCommerce

Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs — until COVID-19 shuttered economies and forever altered the patterns of life and work and commerce. That is, until uncertainty and volatility became the new normal. Companies leapt into adaptive mode. And they seized digital to […].

article thumbnail

How Customer Feedback Can Improve Your Ecommerce Business

BigCommerce

Do you know what the last customer who bought something from your ecommerce store thought about the product they received?

eCommerce 513
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The COVID-19 Crisis Sets The Direction For Europe’s Job Market

Forrester eCommerce

In Europe, we need to rethink the meaning of a “job.” Europe is standing at a crossroads. If invested smartly, the COVID-19 stimulus packages could help Europe to regain some competitive standing. If Europe wastes this crisis, it will slip further down the path of global irrelevance. Central to this scenario is how Europe’s businesses […].

Marketing 469
article thumbnail

GNC To Enter ‘Pre-Packaged’ Chapter 11 Bankruptcy Process

Retail TouchPoints

GNC Holdings has filed a “prepackaged” Chapter 11 bankruptcy plan that will speed up the closure of at least 800 to 1,200 stores. Harbin Pharmaceutical Group Holding Co. will acquire the retailer for $760 million as part of the plan, which has backing from 90% of GNC’s creditors. GNC also has secured approximately $130 million in liquidity, which will allow it to maintain normal operations during the bankruptcy proceedings.

article thumbnail

Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

article thumbnail

Apple Takes An Inspiring Stand On UX, Privacy, And Diversity At WWDC 2020

Forrester eCommerce

Apple revealed major announcements for the new iOS 14 system during its Worldwide Developers Conference 2020. What is coming to the iPhone demonstrates a deep understanding of our behavior and use of our devices in mobility. It also makes a clear statement on privacy and diversity principles. UX is all about use in context Creating […].

Mobile 469
article thumbnail

Retail Strategy 2.0: Separating Urgent From Important

Retail TouchPoints

Add To Calendar. Jason Goldberg believes COVID-19 is a time machine. It has made us travel five years into the future, accelerating trends and business imperatives as a result. What does that mean, exactly, and how can retailers best adapt and respond? Well, according to the Chief Commerce Strategy Officer at Publicis, it’s complicated. Join this Retail Reset conversation to learn how to break down what separates the “urgent” from the “important” and how specific tr

Retail 296

More Trending

article thumbnail

U.S. Polo Assn. Upgrades Product Discovery Engine

Retail TouchPoints

U.S. Polo Assn. , the official brand of the United States Polo Association (USPA), has partnered with Adeptmind to improve its product discovery capabilities. The tools will help shoppers browsing the brand’s web site find the products they are searching for more quickly and with greater accuracy. “We knew we needed a sophisticated and innovative AI solution to address our site search needs, and help our shoppers find the most relevant products in the fastest way possible, but one that didn’t je

eCommerce 277
article thumbnail

Build Advocacy, Support And Budget For Your Zero Trust Vision

Forrester eCommerce

My global collaboration with the Zero Trust guru, Chase Cunningham is finally live!!!! Driving any change in your organization, and getting support and advocacy for your security vision, is difficult and nuanced at the best of times. Security leaders often struggle with obtaining buy-in or support from the many stakeholders who will be affected by […].

Customer 285
article thumbnail

Why Ecommerce Brands Need Customer Lifecycle Automation

Optimizely

This guest post was written by John Gallagher at Vektor Strategies & Marketing. John joined the Vektor Strategies & Marketing team, looking to leverage his English writing background in a full-time digital role. His content expertise helps clients scale both organic and paid traffic acquisition through online advertisement strategies and on-page content management.

Customer 195
article thumbnail

I lavoratori italiani si fidano di più delle loro aziende e apprezzano la maggiore flessibilità. Per le aziende, questo è il momento di ridefinire l’ “employee experience”.

Forrester eCommerce

A due mesi dal nostro primo studio relativo agli effetti della pandemia sui lavoratori italiani, siamo tornati a tastare il polso di oltre mille lavoratori qualche settimana fa. I nuovi dati confermano la preoccupazione dei lavoratori rispetto alla stabilità finanziaria personale e aziendale: il 50% degli Italiani crede che le proprie risorse economiche non siano […].

Customer 195
article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

310: How To Make Money When You Have No Money With Steve Chou

My Wife Quit Her Job

In this episode, I will teach you how to make money with no money in a sustainable way that can eventually lead to a profitable online business. This tutorial will assume that you are starting from complete scratch with no audience, no connections and no prior business experience at all. What You’ll Learn. How to make your first 1000 dollars without paying a dime.

Books 156
article thumbnail

The Key To Relevant Advertising In Times Of Uncertainty

Retail TouchPoints

COVID-19 has not fundamentally changed advertising, but it has accelerated the pace of change. As an industry, we have been slowly evolving technology to make ads more personal and relevant to the consumer. Our current reality is forcing retail brands to revisit their priorities, roadmap, tech stack, data collections and, most importantly, their communication with consumers.

Channel 149
article thumbnail

Quorn teams up with Liverpool Football Club

TalkingRetail

Quorn has formed a global partnership with Liverpool Football Club. The multi-year deal will see Quorn become the club’s Official Sustainable Protein Partner, helping the team to contribute to greater food sustainability as part of its Reds Go Green initiative. Quorn will work in collaboration with the club to provide new opportunities for supporters to.

Retail 133
article thumbnail

Wix Website Builder Review (June 2020) – Everything You Need to Know

Ecommerce Platforms

It’s 2020, and for a business idea to take flight, you need to establish yourself on the world wide web. So, you guessed it; a website is an absolute must-have. Luckily, you don't need any coding or web development experience these days to create a stunning website on your own. This is where website builders like Wix are often praised for being so user-friendly.

article thumbnail

Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

article thumbnail

Sanpellegrino brings back Classic Italian Taste range

TalkingRetail

Sanpellegrino has relaunched its Classic Italian Taste range into the UK market after the original product was replaced with Sanpellegrino Tastefully Light. The brand says the range, available in Aranciata (Orange) and Limonata (Lemon), meets the demands of the adult soft drinks market. The updated look features a design that stands out and maximises impact.

Marketing 128
article thumbnail

Sephora launches on Instagram checkout with over 80 brands

RetailDive

The partnership demonstrates the growing importance of social commerce, especially as companies attempt to reach young consumers.

Consumer 145
article thumbnail

Gift Cards overtake physical gifts in lockdown

TalkingRetail

Gift cards have emerged as the most popular form of gifting during Covid-19, new research reveals. Data from the Gift Card & Voucher Association (GCVA) and GlobalData, from 2,000 UK shoppers, found that of those that purchased gifts for loved ones during lockdown, 14% bought a gift card for somebody else, outselling physical gifts at. This story continues at Gift Cards overtake physical gifts in lockdown.

Gifts 124
article thumbnail

GNC files for bankruptcy, could close up to 1,200 stores

RetailDive

After years of distress, the supplement retailer entered Chapter 11 with a forked plan to either sell itself or turn ownership over to lenders.

Retail 129
article thumbnail

How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Clipper Teas reveals new on-pack promotion

TalkingRetail

Clipper Teas, the natural and organic tea brand owned by Wessanen UK, is rewarding its loyal drinkers with a free reusable bamboo cup in exchange for four tokens found on special packs. The new on-pack promotion is printed on more than 400,000 packs of the brand’s Everyday Tea and will run until all packs are. This story continues at Clipper Teas reveals new on-pack promotion.

Retail 124
article thumbnail

New Amazon 'counterfeit crimes unit' aims for zero fakes

RetailDive

The e-commerce giant says prevention remains a priority but that its new taskforce will help it pursue civil and criminal measures against "bad actors.

eCommerce 110
article thumbnail

IGD maps out four post-lockdown scenarios for retail

TalkingRetail

Research and training charity IGD has mapped out four post-lockdown scenarios for retail. The report from IGD and foodservice consultant Peter Backman, Eating In Vs Dining Out, explores the impact of Covid-19 and outlines four scenarios to help food retail and foodservice companies plan for the future. The first hypothetical scenarios – The Great Reset.

Retail 111
article thumbnail

Back to school? Maybe

RetailDive

As summer rolls on, the COVID-19 pandemic promises to interfere with one of retail's most important shopping seasons.

Retail 121
article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

Rockstar terminates contract with AG Barr

TalkingRetail

AG Barr has received notice of termination of its sale and distribution contract with Rockstar Inc. The contract will terminate on 23 August, but it is anticipated that the group will continue to manufacture, sell and distribute Rockstar energy drinks up to 1 November 2020. In accordance with the terms of the contract, a one-off. This story continues at Rockstar terminates contract with AG Barr.

Retail 111
article thumbnail

[Guest Blog] Shipping Best Practices During COVID-19 & Beyond

ChannelAdvisor

The COVID-19 pandemic has caused many brick and mortar businesses to move online, and 54% of Americans are saying they’re shopping online more as a result of the outbreak. Between continued shelter-at-home restrictions and public precautions, fewer people are out shopping at brick and mortar locations. And those stores that are actually open are operating under unusual conditions, including limited capacities and the option for curbside pickup. .

article thumbnail

Nisa launches summer promotion

TalkingRetail

Nisa partners are running a promotion on a range of alfresco dining essentials. The Fun in the Garden event aims to encourage consumers to make the most of the rising temperatures and lighter nights at home. The promotion covers everything shoppers could need for a family barbeque including: Co-op Cheese and Bacon Quiche (350g) at. This story continues at Nisa launches summer promotion.

Events 107
article thumbnail

How to prep reverse logistics for an upcoming 'flood of returns'

RetailDive

Technology and warehouse worker safety are critical as state reopenings could prompt an uptick in retail returns.

article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

SGF launches retailer support fund

TalkingRetail

The Scottish Grocers Federation has launched a fund to ensure convenience stores get the support they need amid the coronavirus crisis. The SGF Retailer Support Fund has been established to provide direct financial assistance to retailers and their families. The creation of the fund was made possible by an initial contribution from key SGF partner. This story continues at SGF launches retailer support fund.

Retail 102
article thumbnail

June 2020 Social Media Water Cooler: Facebook, TikTok, & Pinterest

ROI Revolution

Published July 1, 2020. Welcome to our June 2020 Social Media Water Cooler. We hope you are safe & healthy and that your business is continuing to thrive during this unprecedented time. This month, we saw advertising growth on Pinterest and TikTok, a new in-app shopping feature from Facebook, and more! If you are interested in content specific to the impacts of the pandemic, take a look at our article focusing on the impact of coronavirus on ecommerce or our article on how some brands are

article thumbnail

Spar introduces Spanish wine

TalkingRetail

Spar is introducing two wines from Spain, costing under £5 each. The smooth Spanish red wine is packed with ripe fruit flavours and is great with pasta, poultry or Mediterranean vegetables, while the fresh white wine goes well with Spanish tortilla, fish or salads. The wines arrive in participating Spar stores from 29 June, retailing. This story continues at Spar introduces Spanish wine.

Retail 93
article thumbnail

Pick Up and a Pandemic: How to Use BaaS and BOPIS to Continue Selling Effectively

ESW

The Buy Online Pick Up In-Store (BOPIS) model has long been used as a way for resellers and brands to bridge the gap between brick and mortar stores and online-only retail. As cities, regions and nations continue to re-open from their COVID-19 measures, BOPIS could also bridge an important gap for shops navigating the regulatory and social uncertainties that go along with re-opening.

article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib