Wed.Jun 24, 2020

The Pandemic Recession Demands a Digital Response

Forrester eCommerce

Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs — until COVID-19 shuttered economies and forever altered the patterns of life and work and commerce. That is, until uncertainty and volatility became the new normal.

How Customer Feedback Can Improve Your Ecommerce Business


Do you know what the last customer who bought something from your ecommerce store thought about the product they received? … Ecommerce Marketing customer retention

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The COVID-19 Crisis Sets The Direction For Europe’s Job Market

Forrester eCommerce

In Europe, we need to rethink the meaning of a “job.” Europe is standing at a crossroads. If invested smartly, the COVID-19 stimulus packages could help Europe to regain some competitive standing. If Europe wastes this crisis, it will slip further down the path of global irrelevance.

Why Ecommerce Brands Need Customer Lifecycle Automation


This guest post was written by John Gallagher at Vektor Strategies & Marketing. John joined the Vektor Strategies & Marketing team, looking to leverage his English writing background in a full-time digital role.

The Pros and Cons of Incentivized Reviews

With so many online reviews out there, we’ve decided to take a look at how incentivized consumer reviews fare against regular reviews from consumers that were not incentivized. Is one better than the other? More positive? Are they similar in topics covered and level of detail? Download this report to get answers to those questions and more!

Apple Takes An Inspiring Stand On UX, Privacy, And Diversity At WWDC 2020

Forrester eCommerce

Apple revealed major announcements for the new iOS 14 system during its Worldwide Developers Conference 2020. What is coming to the iPhone demonstrates a deep understanding of our behavior and use of our devices in mobility. It also makes a clear statement on privacy and diversity principles.

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More Trending

“Begin with the End in Mind”

Forrester eCommerce

This 2nd Habit from Steven Covey’s The 7 Habits of Highly Effective People has been on my mind since Forrester’s recent forum, CX North America (CXNA).

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Sephora launches on Instagram checkout with over 80 brands


The partnership demonstrates the growing importance of social commerce, especially as companies attempt to reach young consumers

I lavoratori italiani si fidano di più delle loro aziende e apprezzano la maggiore flessibilità. Per le aziende, questo è il momento di ridefinire l’ “employee experience”.

Forrester eCommerce

A due mesi dal nostro primo studio relativo agli effetti della pandemia sui lavoratori italiani, siamo tornati a tastare il polso di oltre mille lavoratori qualche settimana fa.

Wix Website Builder Review (June 2020) – Everything You Need to Know

Ecommerce Platforms

It’s 2020, and for a business idea to take flight, you need to establish yourself on the world wide web. So, you guessed it; a website is an absolute must-have. Luckily, you don't need any coding or web development experience these days to create a stunning website on your own.

3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.

GNC files for bankruptcy, could close up to 1,200 stores


After years of distress, the supplement retailer entered Chapter 11 with a forked plan to either sell itself or turn ownership over to lenders


Quorn teams up with Liverpool Football Club


Quorn has formed a global partnership with Liverpool Football Club. The multi-year deal will see Quorn become the club’s Official Sustainable Protein Partner, helping the team to contribute to greater food sustainability as part of its Reds Go Green initiative.


Back to school? Maybe


As summer rolls on, the COVID-19 pandemic promises to interfere with one of retail's most important shopping seasons


IGD maps out four post-lockdown scenarios for retail


Research and training charity IGD has mapped out four post-lockdown scenarios for retail.


Realizing ROI in an Omnichannel Rich Retail 4.0 Environment

Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.

How to prep reverse logistics for an upcoming 'flood of returns'


Technology and warehouse worker safety are critical as state reopenings could prompt an uptick in retail returns

Nisa launches summer promotion


Nisa partners are running a promotion on a range of alfresco dining essentials. The Fun in the Garden event aims to encourage consumers to make the most of the rising temperatures and lighter nights at home.

New Amazon 'counterfeit crimes unit' aims for zero fakes


The e-commerce giant says prevention remains a priority but that its new taskforce will help it pursue civil and criminal measures against "bad actors "


SGF launches retailer support fund


The Scottish Grocers Federation has launched a fund to ensure convenience stores get the support they need amid the coronavirus crisis. The SGF Retailer Support Fund has been established to provide direct financial assistance to retailers and their families.


Real-time Personalization Guidebook: 10 Tips to Improve eCommerce Conversions

Conversion rate remains the most important metric for measuring success. This guidebook reveals 10 tips to improve eCommerce conversion rates, and insight into how an AI-powered personalization platform can dramatically improve performance.

Retail Strategy 2.0: Separating Urgent From Important

Retail Touch

Add To Calendar. Jason Goldberg believes COVID-19 is a time machine. It has made us travel five years into the future, accelerating trends and business imperatives as a result. What does that mean, exactly, and how can retailers best adapt and respond?

Sanpellegrino brings back Classic Italian Taste range


Sanpellegrino has relaunched its Classic Italian Taste range into the UK market after the original product was replaced with Sanpellegrino Tastefully Light. The brand says the range, available in Aranciata (Orange) and Limonata (Lemon), meets the demands of the adult soft drinks market.

June 2020 Social Media Water Cooler: Facebook, TikTok, & Pinterest

ROI Revolution

Published July 1, 2020. Welcome to our June 2020 Social Media Water Cooler. We hope you are safe & healthy and that your business is continuing to thrive during this unprecedented time.

Spar introduces Spanish wine


Spar is introducing two wines from Spain, costing under £5 each. The smooth Spanish red wine is packed with ripe fruit flavours and is great with pasta, poultry or Mediterranean vegetables, while the fresh white wine goes well with Spanish tortilla, fish or salads.


Tips For E-Commerce Best Practices

An infographic listing the best practices companies can follow to bolster their e-commerce website.

Pick Up and a Pandemic: How to Use BaaS and BOPIS to Continue Selling Effectively


The Buy Online Pick Up In-Store (BOPIS) model has long been used as a way for resellers and brands to bridge the gap between brick and mortar stores and online-only retail.

Rockstar terminates contract with AG Barr


AG Barr has received notice of termination of its sale and distribution contract with Rockstar Inc. The contract will terminate on 23 August, but it is anticipated that the group will continue to manufacture, sell and distribute Rockstar energy drinks up to 1 November 2020.


Salsify Named a 2020 Cool Vendor in Digital Commerce by Gartner | Salsify


We are incredibly excited to announce that Gartner has recognized Salsify as a Cool Vendor in the June 2020 report “Cool Vendors in Digital Commerce.” We believe this recognition further establishes Salsify as a vendor to watch in the commerce scene. Digital Commerce Featured Salsify Announcements


Lining Up For Success: The Psychology Of The Queue

Retail Touch

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions.

Gift Cards overtake physical gifts in lockdown


Gift cards have emerged as the most popular form of gifting during Covid-19, new research reveals.

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Today we’re launching Reveal


Hello, there! Today, we’re officially launching Omniconvert Reveal! After 3 years of research & development, we’re finally ready with an. The post Today we’re launching Reveal appeared first on ECOMMERCE GROWTH Blog. Ecommerce Growth customer retention customer value optimization CVO NPS product hunt product launch reveal RFM

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Clipper Teas reveals new on-pack promotion


Clipper Teas, the natural and organic tea brand owned by Wessanen UK, is rewarding its loyal drinkers with a free reusable bamboo cup in exchange for four tokens found on special packs.


GNC To Enter ‘Pre-Packaged’ Chapter 11 Bankruptcy Process

Retail Touch

GNC Holdings has filed a “prepackaged” Chapter 11 bankruptcy plan that will speed up the closure of at least 800 to 1,200 stores. Harbin Pharmaceutical Group Holding Co. will acquire the retailer for $760 million as part of the plan, which has backing from 90% of GNC’s creditors.