Thu.Jan 12, 2023

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A Day in the Life of a Knowledge Manager – A Cautionary Tale

Forrester eCommerce

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager?

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Walmart Expands Reach of Third-Party Retail Services with Salesforce Integration

Retail TouchPoints

Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The new partnership is part of a growing push by Walmart to mimic the business model of arch-rival Amazon: packaging the technology built to power its own operations and offering it

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The Best T-Shirt Printing Companies for 2023

Ecommerce Platforms

The best T-shirt printing companies offer today’s would-be entrepreneurs and creative minds an excellent opportunity to launch their own business, without spending a fortune on the initial set-up process. What’s more, by working with a vendor in the “ Print on Demand ” space, business owners can create a more sustainable go-to-market strategy. Rather than producing huge quantities of stock, storing them in warehouses, and hoping they sell, entrepreneurs can simply submit orders to their partners

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Mattress Firm Puts IPO on Ice, Citing Market Volatility

Retail TouchPoints

Mattress Firm has withdrawn its plans for an IPO this year, according to documents filed with the SEC. In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private.

Marketing 311
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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The Best T-Shirt Printing Companies for 2023

Ecommerce Platforms

The best T-shirt printing companies offer today’s would-be entrepreneurs and creative minds an excellent opportunity to launch their own business, without spending a fortune on the initial set-up process. What’s more, by working with a vendor in the “ Print on Demand ” space, business owners can create a more sustainable go-to-market strategy. Rather than producing huge quantities of stock, storing them in warehouses, and hoping they sell, entrepreneurs can simply submit orders to their partners

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NRF Big Show to Spotlight Innovative Consumer Products and Workforce Solutions

Retail TouchPoints

Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show , running Jan. 15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions. High-profile speakers for the event at New York City’s Javits Center include Olympic gymnast Simone Biles, actor and writer Kal Penn and a host of retail industry heavyweights including Macy’s Jeff Gennette, Target ’s Brian Cornell, Kroger ’s Rodney McMullen, LVMH ’s Anish Melwani and

Consumer 289

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The Home Depot Introduces New Associate-Facing App, Updates Hourly Pay Practices

Retail TouchPoints

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well. Sidekick is powered by machine learning and works to guide associates to the highest-demand products, inform them which shelves need restocking and help them locate excess p

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The Best POS System for Grocery Store Selling in 2023

Ecommerce Platforms

The best POS system for grocery store selling will allow you to manage transactions and track inventory more effectively in a brick-and-mortar store. Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. However, it can be difficult for grocers and supermarkets to determine exactly what they need.

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Best Practices for Selling on Amazon You May Be Missing

Retail TouchPoints

We hear it from retailers all the time. They’ve created a sales presence on Amazon.com, but inexplicably, the vast majority of their sales continue to be generated from their own website. This leaves them frustrated, confused and left leaping to the wrong conclusion. They explain they want to do better on Amazon. They know there are many benefits for having a retail store there.

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The Best POS System for Grocery Store Selling in 2023

Ecommerce Platforms

The best POS system for grocery store selling will allow you to manage transactions and track inventory more effectively in a brick-and-mortar store. Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. However, it can be difficult for grocers and supermarkets to determine exactly what they need.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Centric Software Helps Retailers Enhance Planning with Cloud-Native Solution

Retail TouchPoints

Centric Software will introduce Centric Planning, a retail planning solution designed to help companies achieve strategic and operational digital transformation goals, at the 2023 NRF Big Show. The AI-driven solution aims to leverage advanced analytics and forecasting for enhanced decision-making and optimized SKU and omnichannel management. Centric Planning utilizes cloud-native architecture, enabling high-speed processing and powerful performance even when handling large volumes of data.

Retail 278
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HubSpot CRM Payments – Collect, Sync and Monitor Payments in HubSpot

MakeWebBetter

To grow better in this fast-paced business world, you and your organization should never be blocked by hurdles. But rather just caper over to the desired results. Having a quality CRM by your side will make the most out of it for you. HubSpot being on top of the game has an unbeatable range of [.]. The post HubSpot CRM Payments – Collect, Sync and Monitor Payments in HubSpot appeared first on MakeWebBetter.

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Reuters: NLRB Sides with Union at Staten Island Amazon Warehouse

Retail TouchPoints

A union formed at an Amazon warehouse in Staten Island earned a victory when a National Labor Relations Board (NLRB) Regional Director reportedly agreed that Amazon should recognize the organization, according to Reuters and other media outlets. The ecommerce giant has the right to appeal the decision to a wider panel at the NRLB or can begin negotiating with workers at the JFK8 facility. “We knew it was unlikely that the NLRB Regional Office would rule against itself, and intend to appeal

eCommerce 277
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Morphe parent company files for Chapter 11 bankruptcy

RetailDive

Forma Brands — which also operates Playa Beauty and Jaclyn Cosmetics — has entered a proposed $33 million acquisition deal with lenders.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Why Email Marketing Works Well in the Healthcare Industry

Digital Doughnut

Email marketing is an effective way to build long-term relationships with customers in the healthcare industry. It's a unique marketing channel that can build trust and deliver your services directly to potential new customer.

Marketing 105
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New Lands’ End CEO wants to grow customer base, open stores

RetailDive

With rising customer acquisition costs online, Andrew McLean says traditional marketing methods — including its catalog — could be key.

Customer 117
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Where Should Customer Referrals Land?

Smile.io

If you’ve been keeping up with us for a while, you know we love a good referral program. But the key is to make sure it is actually a good referral program. Once you’ve decided how to value your referral rewards to make them motivating for both the referring and referred customers, it’s time to get into the nitty gritty details.

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P&G acquires haircare brand Mielle Organics

RetailDive

The textured hair brand — founded in 2014 by husband-and-wife duo Monique and Melvin Rodriguez — said it has no plans to change existing formulas.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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2023 E-Commerce Series: Adapting to Changing Consumer Behavior (Part 1)

ChannelAdvisor

This is the first in a three-part blog series on the 3 Global E-Commerce Tactics to Address for Success in 2023. Stay tuned for future posts on increasing your product visibility and shoppability and driving excellent digital shelf execution. . The 2022 holiday rush is over — but it’s no time to ease up on e-commerce execution. With economic uncertainty looming, 2023 is already shaping up to be more challenging for brands and retailers than recent years. .

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NRF forms cyberthreat intelligence partnership

RetailDive

The association will work with the Retail & Hospitality Information Sharing and Analysis Center to help combat cyberattacks and protect consumer data.

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Meet One of Canada’s TOP Creative Visionaries

Canadian Special Events

She’s one of Canada’s premier creative designers, the founder of Flowers Time, a legendary Toronto floral shop and Co-founder of Engineered Arts alongside her husband and best friend Yury Goncharov. “Meet Alina Tacmelova, a visionary in the world of creative design and the inspiration behind some of Wedlux’s most-loved floral installations.

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‘Retailers are getting squeezed’ by price-weary consumers, supply chain costs: report

RetailDive

Nearly all 50 retail executives surveyed in Deloitte’s latest study expect inflation to pressure profits this year.

Supplies 119
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Pivotree Unveils New Products to Empower Frictionless Commerce at NRF 2023

Pivotree Blog

Experts in digital commerce, supply chain and data management share their expertise and latest technologies for retailers in 2023. TORONTO, January 12, 2023 – Pivotree Inc. (TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions and services, announced today it will be unveiling its latest product lineup at NRF 2023, January 15-17, 2023, Booth # 6811.

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L’Oréal unveils makeup applicator for consumers with limited mobility

RetailDive

The beauty company introduced HAPTA technology to assist users with varying fine motor skills, and will pilot it through Lancôme this year.

Mobile 102
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Unionized store workers to begin bargaining with Apple

RetailWire

Unionized workers at an Apple Store in Towson, MD, have begun contract negotiations with the company. The union said its negotiators would focus on pay, working conditions and giving employees a voice in the decision-making process at the store. An Apple spokesperson said the company “will engage with the union representing our team in Towson respectfully and in good faith.”.

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Walmart to offer fulfillment tech, delivery services through Salesforce

RetailDive

The partnership is positioned to drive more volume to Walmart GoLocal as it pursues growth in the competitive same-day delivery sector.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Home Depot is changing its hourly pay policy

RetailWire

Home Depot is updating its pay policy after receiving complaints that it was costing hourly workers wages. “Our policy has been to round total shift time up or down to the nearest 15 minutes … we’re changing our practice nationwide to pay hourly associates to the nearest minute,” a company spokesperson said.

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Rent the Runway teams up with Amazon Fashion in quest for growth

RetailDive

The tie-up also expands the e-commerce giant’s assortment of better apparel.

eCommerce 120
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Consumer prices fell again in December

RetailWire

The Consumer Price Index in December fell 0.1 percent. The annual rate of inflation for December was up 6.5 percent, the slowest gain since October 2021. The annual rate in November was 7.1 percent.

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Volumental tests shoe fitting technology with Under Armour ahead of global expansion

RetailDive

The company claims that its technology reduces in-store returns and generates higher sales.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib