Fri.Jul 29, 2022

article thumbnail

Port In The Storm: Takeaways From Amazon’s Q2 2022 Earnings

Forrester eCommerce

After years of spending lavishly on growth, Amazon cut costs in Q2 2022, reducing headcount by 6% and, according to CEO Andy Jassy, “improving the productivity of [its] fulfillment network.” As a result, Amazon reported a $2 billion loss, marking the business’s second consecutive quarterly loss, which hasn’t happened since 2014. Amazon’s revenue rose 7.2% […].

article thumbnail

B Corp TOMS Honored in Community Category as ‘Best For The World’

Retail TouchPoints

The B Lab network at B Corp has named TOMS as a Best For The World: Community award winner, with the footwear and lifestyle company ranking among the highest verified scores in the sustainability nonprofit’s B Impact Assessment. These awards highlight the work of global Certified B Corporations with verified B Impact Scores that rank in the top 5% within the categories of community, customers, environment, governance and workers for their B Impact Assessment.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Service Unplugged — Or Why Empathy Matters

Forrester eCommerce

When you strip a song down to its base, you end up with a simple acoustic version, free of overproduction or electronic distractions. The most striking example of this for me is Eric Clapton’s version of “Layla” from MTV Unplugged. When you strip a contact center down to its base, you end up with one-on-one […].

article thumbnail

‘Shopper Promiscuity’ Forcing Brands to Completely Reimagine How they Connect with Consumers 

Retail TouchPoints

By now we’ve all heard the news that brand loyalty is in decline. But Rebecca Brooks, CEO of market research consultancy Alter Agents , sees it differently — in her view, “shopper promiscuity” on the rise. “People think about promiscuity in a sexual context, but what we really mean here is an openness, a willingness to try something new ,” said Brooks in a session at the Retail Innovation Conference & Expo (RICE) earlier this year.

Consumer 325
article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

US Federal Government Continues Cybersecurity Leadership With New OMB Memo

Forrester eCommerce

Recently released Office of Management and Budget (OMB) memo M-22-16 outlines, and further aligns, Federal Civilian Executive Branch (FCEB) agencies’ FY2024 budgetary considerations for cross-agency cybersecurity investments. The guidance in M-22-16 provides enables federal civilian agencies to properly assign cyber initiative funding towards the most critical areas of cybersecurity.

article thumbnail

Hugo Boss Debuts Virtual Fitting Room Tech in 3 European Markets

Retail TouchPoints

Luxury fashion house Hugo Boss has rolled out digital dressing room technology from Reactive Reality across its websites in Germany, the UK and France. With the integration of Reactive Reality’s AR-based solution PICTOFiT, Hugo Boss customers can now create personalized mannequins that match their exact body measurements, then browse products and try on different combinations in a virtual dressing room.

Clothing 310

More Trending

article thumbnail

Williams-Sonoma Promotes Veteran Insider to Brand President Role

Retail TouchPoints

Williams-Sonoma Inc. has named Felix Carbullido as the new President of its namesake brand. He is replacing Ryan Ross, who resigned earlier this month for a leadership position outside the company. Carbullido joined Williams-Sonoma in 2009 as VP, Pottery Barn Ecommerce, and since 2014 has served as its Chief Marketing Officer, leading marketing strategy and operations across the retailer’s portfolio of brands.

article thumbnail

Amazon leans on non-retail business as e-commerce sales fall for the second straight quarter

RetailDive

Revenue from advertising and fees rose, as inflation pushed up grocery store sales. But net loss reached an “eyewatering” $2 billion.

eCommerce 142
article thumbnail

With the Peak Shopping Season Approaching, It’s Time to Think About Observability

Retail TouchPoints

It’s summer, and that means ecommerce businesses are once again gearing up for the peak selling periods of back-to-school and the holidays. As in years past, they are making sure their infrastructure is ready to cater to temporary spikes in demand by adding the proper computing resources. But there’s another key principle that needs focusing on, which is quickly gaining in significance — and that is observability, or an organization’s ability to analyze, manage and make sense of the huge volumes

eCommerce 277
article thumbnail

Macy’s, Nike, Target call on Senate to pass the Respect for Marriage Act

RetailDive

Over 170 companies signed a letter in support of the bill, stating that inclusive practices “lead to more productive and engaged employees.

119
119
article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Why Experience, Story and Video Are Key Sales Drivers in Chinese Cross-Border Commerce

Retail TouchPoints

Chinese cross-border commerce has been a hot topic, and it’s becoming potentially even hotter as major retailers prepare for potential cost-cutting by U.S. shoppers — 67% of China’s cross-border shoppers plan to spend more in 2022 than 2021, according to Pattern ’s China Cross-Border Shopper Report 2022. While overall growth in China may be slowing down, it’s still rising faster than in the U.S., and the country remains a major opportunity for retailers that are able to appeal to its consumers.

Mobile 275
article thumbnail

Create Brand Loyalty By Helping Your Customers Achieve Their Dreams

SheerID

Read how Willow’s identity marketing campaign brought one customer closer to her dream and inspired her to create videos that promoted the brand to the world.

article thumbnail

Reports: Massachusetts Trader Joe’s Store Unionizes; Two More Still Pursuing Elections

Retail TouchPoints

Associates at the Hadley, Mass. Trader Joe’s have reportedly become the first workers in the chain to unionize, according to CNBC , The New York Times and other media reports. The location, about 80 miles west of Boston, is one of three Trader Joe’s stores to initiate unionization efforts. Employees at the Hadley location filed for a union election with the National Labor Relations Board in early June 2022, stating that it had support from more than 50% of the store’s workers.

Other 262
article thumbnail

Olympia Sports is shutting down its stores

RetailDive

Owned by private equity firm CriticalPoint Capital, the Maine-based retailer is holding closing sales at all locations.

Retail 119
article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

What is an Ideal Customer Profile?

Omniconvert

Discover how to define your ICP and apply it in your acquisition & retention campaigns - to ultimately increase your profits. The post <strong>What is an Ideal Customer Profile?</strong> appeared first on Omniconvert Ecommerce Growth Blog.

article thumbnail

Breaking News: Google Delays Third-Party Cookie Deprecation (Again) – This Time, to Late 2024

ROI Revolution

Google announced on July 27th that for the second time, they are delaying the deprecation of cookies on Chrome. Third-party cookie deprecation is now slated for the second half of 2024. Initially, Google planned to start the cookie deprecation process in early 2022, but announced in June 2021 that the date would be pushed to late 2023. Now, third-party cookie deprecation won’t happen for another two years.

Blog 78
article thumbnail

The Weekly Closeout: Lululemon launches its third shoe and Williams Sonoma’s president resigns

RetailDive

The new Chargefeel cross-training shoe comes in 14 colorways, and Ryan Ross will be replaced by former Chief Marketing Officer Felix Carbullido.

Marketing 111
article thumbnail

Top Social Commerce Platform In 2022

Ecommerce Guru

Are you a social media user? Do you like shopping for things seen on these social platforms? Social commerce is one of the significant forces that every generation is facing. But the increase in its popularity has been seen in the past few years. Social commerce is all about selling your products or services using social media directly to the customers.

article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

David’s Bridal weds TikTok videos with commerce to drive click-throughs

RetailDive

The bridal retailer has seen a click-through rate that’s twice the average benchmark while reaching more than 16 million viewers.

Retail 105
article thumbnail

“FourME Condos,” by Jet Entertainment’

Canadian Special Events

Jet Entertainmen t ‘s Experiential Marketing Team was hired by Hersh Realty Group to launch “FourME Condos,” a pre-construction development by The Lash Group. This experience targeted Toronto’s most successful pre-construction realtors and introduced them to The “FourME” Project while arming them with state-of-the-art tools and viral social media content to market the development and attract buyers.

article thumbnail

Anthropologie launches denim recycling program

RetailDive

The company said customers are invited to recycle any type of denim apparel item as long as it's made of 90% cotton or greater.

Apparel 105
article thumbnail

KPIs For Dispensaries

Korona

At some point, every retail business owner must take out a calculator and examine how their company is performing. To remain viable and analyze their productivity many companies will utilize what are called key performance indicators (KPIs). These are often, but not always, simple equation-based analyses focusing on both broad and specific aspects of running a retail business.

POS 52
article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

Grove Collaborative aims to curb plastic waste in campaign with Drew Barrymore, Sir Richard Branson

RetailDive

The DTC company wants to combat the narrative that there’s nothing consumers can do about plastic waste.

Consumer 105
article thumbnail

Trucking CEOs see high prices on the road ahead

RetailWire

The chief executives of U.S. trucking companies see many of the supply chain issues that have affected the retail industry improving but are not expecting that rates to transport goods will drop significantly over the rest of the year. “You’ll see rates hold up for the remainder of the year. Our cost increases are real. Our customers understand that,” Derek Leathers, CEO of Werner Enterprise, said.

article thumbnail

Lead Nurturing Emails to Increase Sales in 2022

Digital Doughnut

In the business world, lead nurturing is having healthy communication with leads frequently. It results in mutual understanding, trust, and sales increase. Because, if you take care of your customer, they would take care of you (acquire your product or service).

article thumbnail

Hershey says it will not have enough candy for Halloween

RetailWire

Hershey said that it will not be able to meet the consumer demand for its regular and Halloween-themed candies this year. Demand for candy, which took off when the pandemic began, has remained strong even as a sort of pre-pandemic normality has returned.

article thumbnail

Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

article thumbnail

Essential Tools You Must Know to Start SEO

Digital Doughnut

SEO is a complex and challenging field to master. But with the right tools and knowledge, you can get started today.

SEO 52
article thumbnail

Instagram hits pause on some planned changes

RetailWire

Instagram said it was not moving ahead with some updates to the social media site after receiving criticism from a wide variety of celebrities and ordinary users over the changes. “We recognize that changes to the app can be an adjustment, and while we believe that Instagram needs to evolve as the world changes, we want to take the time to make sure we get this right,” Meta said in a statement.

article thumbnail

The Past, Present, and Future of eCommerce with Shopify

Groove

The Past Early Days Originally founded in 2006, this now-monolith of an eCommerce platform had humble beginnings. When founders Tobias Lütke and Scott Lake started an online snowboarding shop, they found themselves looking for features that the platforms on the market didn’t have available. Instead of simply dealing with the issues that so many others face, they took the initiative and built their own.

Shopify 195
article thumbnail

Chick-fil-A’s offer to pay workers in chickens doesn’t fly with social media users

RetailWire

A Chick-fil-A in North Carolina offered to pay “volunteers” five chicken entrees for every shift hour worked. That recruiting tool didn’t go over well on social media and the restaurant took its post down.

article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio