CX in India: Looking Back To Look Ahead
Forrester eCommerce
MAY 12, 2019
So unless you’ve been living under a corporate rock for the last few years, you’ve certainly been bombarded with buzz around two words – “Customer Experience”. Now, the problem with customer experience is just that – often it’s a buzzword, and everybody talks about it, but very few action it right. How do we know? […].
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