lateshipment

MARCH 15, 2025

Youve secured the salecongratulations! But what happens next? If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That tiny, tragic percentage means most customers feel abandoned at the worst possible momentwhen theyre eagerly awaiting their order.

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Payment Services Shipping Costs eCommerce eCommerce Platforms 130

RetailWire

MARCH 15, 2025

In-N-Out Burger heiress Lynsi Snyder thinks of her employees as "family.

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lateshipment

MARCH 15, 2025

How many times have you sent out a customers package and stayed eager to know their feedback, only to learn from them that it was damaged or didnt make it to them at all? Truly a haunting experience, given that all your efforts to convert the customer have now taken heavy damage, thanks to no fault of yours. But if you think about the scale of these issues, you can clearly see that it is not something trivial.

Shipping Costs 130

Shipping Costs Shipping Customer Definition 130

RetailWire

MARCH 15, 2025

Norwegian Cruise Line has updated its entertainment offerings.

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Shipping Travel 73

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail