Retail TouchPoints

JULY 4, 2025

In the past few years, retailers have made steady progress across the customer journey. As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. But one area continues to underperform: checkout. The checkout experience often creates unnecessary friction. Long forms, limited payment options and inflexible delivery choices continue to frustrate shoppers, leading to cart abandonment, lost revenue and declining trust.

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Payments Customer Loyalty Payment Services Customer 147

Smile.io

JULY 4, 2025

In the fast-paced world of ecommerce, customer retention is crucial. It's not just about making a sale. It's about building lasting relationships. Turning a one-time buyer into a lifelong customer is a game-changer and the foundation of successful ecommerce customer retention. It’s more cost-effective than acquiring new customers. Plus, repeat customers tend to spend more.

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Customer Retention eCommerce Customer Merchant Services 46

Ecommerce Platforms

JULY 4, 2025

Quick answer: Shopify shipping rates are calculated based on your store’s location, product weight, package dimensions, and the shipping method you choose —whether that’s Shopify Shipping (with carrier rates like USPS, UPS), flat rates, or third-party integrations. If you mess this up, it’ll kill your margins and spike cart abandonment. After 15+ years running ecommerce stores, I can say this with confidence: If you don’t control your shipping rates, they’ll control your business.

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Shipping Costs Shipping Shopify X-cart 104

365 Retail

JULY 4, 2025

Retailers are under growing pressure to reduce their environmental impact—not just in what they sell, but in how they show up. Increasingly, brands are turning to Team Tecna for sustainable, modular display systems that combine flexibility, impact, and environmental responsibility. As sustainability becomes a top priority across the retail sector, brands are rethinking not just what they sell—but how they present it.

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Retail Events Demo Customer Experience 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail

TalkingRetail

JULY 4, 2025

The Union of Shop, Distributive and Allied Workers (USDAW), the trade union for retail workers, is holding its National Retail Workers' Day tomorrow (5 July), to highlight the value of retail workers in shops and communities.

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365 Retail

JULY 4, 2025

In an era where digital engagement is paramount, UK retailers face the ongoing challenge of attracting and retaining customers in an increasingly competitive online landscape. Interestingly, some of the most successful examples of user engagement, retention, and monetisation come not from e-commerce but from the world of online gaming. Gaming platforms have mastered the art of user experience (UX), and there’s much that UK retailers can learn from their strategies. 1.

Games 52

Games eCommerce Retail Arts 52

365 Retail

JULY 4, 2025

When businesses need to bundle products or secure packages for shipping, choosing the right banding machine is crucial for operational efficiency and cost management. So, what’s the difference between paper and plastic banding machines? The main difference lies in the banding material they process: paper banding machines are designed specifically to apply paper straps.

Shipping Costs 52

Shipping Costs Operations Outdoor Shipping 52

TalkingRetail

JULY 4, 2025

The news that AF Blakemore is investing £4.5m in cutting prices to independent retailers while radically revamping its rebates scheme signals a renewed ambition from the UK’s largest Spar wholesaler to grow its independent base.

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Retail 52

365 Retail

JULY 4, 2025

Legion Technologies , a leading innovator in workforce management (WFM), today announced the appointment of Marcus Beaver, who joins as Strategic Advisor to the CEO, to support the business as it scales and expands across the United Kingdom and Europe. Recognised as a leader in the Human Resources and Payroll technology and services sectors, Marcus was most recently the Country Leader for UK & Ireland at Strada, a leader in Payroll and human capital management (HCM) services.

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TalkingRetail

JULY 4, 2025

When arguing the case for independent convenience stores and their vital importance to local communities, it’s always tempting to reach for the nuclear button, telling politicians and policy-makers that the sector faces total obliteration if, for example, cigarettes need to be sold in plain packaging,… This story continues at Cracks start to show | Editor’s comment Or just read more coverage at Talking Retail

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Retail 52

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Customer Loyalty

365 Retail

JULY 4, 2025

Millennials and Gen Z are reshaping the internet—not just in how they consume content, but also in how they challenge the traditional limits placed on digital access. These generations expect far more than just functionality from the platforms they use; they want freedom, personalisation, and the ability to connect globally without restrictions. Their influence is shifting the internet away from closed systems and toward a more open, user-driven digital environment.

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Games Events Operations Consumer 52

TalkingRetail

JULY 4, 2025

A leading provider of insurance for small businesses has added its voice to the warnings that increased costs from national insurance, inflation and business rates are putting more companies under severe financial pressure.

Small Business Retail 52

Small Business Retail Retail 52

365 Retail

JULY 4, 2025

In recent years, the online casino landscape in the UK has seen notable shifts—not only in technology and regulation, but also in player preferences. Among these changing patterns is a growing trend that’s starting to catch attention: a number of Yorkshire-based players are increasingly exploring offshore casino platforms rather than sticking solely to domestically licensed sites.

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Payment Services Cryptocurrencies Games Banking 52

TalkingRetail

JULY 4, 2025

Westons Cider has released a new look for its Stowford Press cider that is designed to strengthen the brand’s premium positioning.

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Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

365 Retail

JULY 4, 2025

The pervasiveness of stress and anxiety in modern life is a common experience for individuals of all ages, often feeling deeply ingrained in our daily routines and thought patterns. They weave themselves into the layers of our character, unfolding subconsciously, for they do not arrive with a thunderous impact; they slip in quietly. One moment, we’re fine, and the next, we’re reacting to shadows we cannot name.

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TalkingRetail

JULY 4, 2025

Almost 40 people have been reported to the Procurator Fiscal in just over a month in connection with shop theft and other retail offences across West Lothian, Scottish police reported this week.

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365 Retail

JULY 4, 2025

Ukraine is increasingly positioning itself as a destination of choice for foreign entrepreneurs and investors seeking both economic opportunity and long-term growth potential. With the right legal and immigration strategy, entering the Ukrainian market can be not only seamless but also strategically advantageous. Why Ukraine Attracts Foreign Investors Ukraine offers a compelling mix of advantages for foreign capital: a strategic geographic location bridging the EU and Eastern markets, a highly e

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Practical eCommerce

JULY 4, 2025

Luke Hartelust's next-gen health and wellness platform combines AI with at-home testing, diagnostics, and nutrition. The post MNLY’s At-Home AI Powers Men’s Health appeared first on Practical Ecommerce.

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eCommerce 69

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

TalkingRetail

JULY 4, 2025

A Spar store in Hampshire has picked up another clutch of awards in recognition of its service to the community.

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Retail 59

Forrester eCommerce

JULY 4, 2025

After studying for a certificate in “Business Sustainability Management” from the Cambridge Institute For Sustainability Leadership, I pivoted part of my research at Forrester at the intersection of marketing, AI innovation and environmental sustainability. Back in 2021, I interviewed dozens of leaders about sustainability disruption and how to transform their business.

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Forrester eCommerce

JULY 4, 2025

The One Big Beautiful Bill Act will reshape healthcare for years to come. While it presents challenges, especially for vulnerable populations, it also opens the door to efficiency and new market opportunities. Healthcare organizations (HCOs) must act now to develop strategies that protect their business and their customers.

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