Forrester eCommerce

JANUARY 30, 2023

In the last twelve months, “Risk Dashboards” became all the rage in cybersecurity with varied titles like “Risk Index,” “Security Baseline,” “Security Posture,” and “Risk Posture.” These dashboards appear in a vendor’s user interface and purport to help security programs improve. Some even offer coveted “benchmark data,” leaders can share with boards and executives.

Improvements 370

Improvements Management Customer 370

Retail TouchPoints

JANUARY 30, 2023

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., fueled by $10.1 million in seed funding it recently received from Rose Park Advisors. The pickup-only store does not allow in-store shopping; instead, the store serves as an onsite warehouse designed solely for stocking, storing and bagging groceries.

Consumer 312

Consumer Management Technology Other 312

Forrester eCommerce

JANUARY 30, 2023

Marketing analytics is the practice of measuring, managing, and analyzing data from marketing initiatives — including channels, programs, campaigns, and tactics — to improve marketing effectiveness and identify opportunities to optimize short- and long-term objectives.

Marketing 351

Marketing Channel Improvements Management 351

Retail TouchPoints

JANUARY 30, 2023

Foot Locker will lay off an unspecified number of employees in corporate and support roles with the goal of saving $18 million annually, according to a filing with the SEC. Additionally, the retailer will wind down its Sidestep banner in Europe to better enable it to focus on its core businesses. The cuts are part of Foot Locker’s plans to “simplify the business” and put a greater emphasis on omnichannel operations, according to CEO Mary Dillon.

Omnichannel 306

Omnichannel Supplies Operations Other 306

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

JANUARY 30, 2023

When I first joined Forrester, I looked at the results from our annual Customer Experience Benchmark Surveys and saw that three customer service drivers kept coming up as some of the most influential drivers in a customer’s perception of CX quality: Did the agent answer all of my questions?

Customer Experience 195

Customer Experience Customer Customer Loyalty Omnichannel 195

Retail TouchPoints

JANUARY 30, 2023

Petco is merging its two membership programs into one combined offering under the Vital Care banner. The pet retailer’s Pals Rewards loyalty program debuted in 1997. In 2020 the retailer debuted its Vital Care subscription membership with a focus on animal health and wellness offerings. Now the two programs — which together have 24 million members — will merge into one two-tiered offering: a free membership tier, called Vital Care Core, and a paid tier, Vital Care Premier.

Omnichannel 302

Omnichannel Subscription Supplies Customer Experience 302

Retail TouchPoints

JANUARY 30, 2023

Bed Bath & Beyond will reportedly shutter its 50 remaining Harmon stores in addition to 87 Bed Bath & Beyond locations and five buybuy BABY shops. Additionally, efforts to find a buyer ahead of its potential bankruptcy filing have reportedly stalled, people familiar with the matter told Bloomberg News. The store closures are in addition to previously announced plans to close 150 underperforming Bed Bath & Beyond locations.

Operations 200

Operations Management Retail 200

Forrester eCommerce

JANUARY 30, 2023

Storytelling In Knowledge Management Unlocking the tacit knowledge in an organization is instrumental in accelerating learning.

Arts 195

Arts Management Information Operations 195

Retail TouchPoints

JANUARY 30, 2023

There was a time, about five or so years ago, when voice commerce was going to be the next big thing. But one too many frustrating interactions with Siri and news items about smart speakers spying on users were enough to dampen the fervor. According to Shilp Agarwal, Co-Founder and CEO of voice commerce platform Blutag , the real problem in the early days was that companies “tried to do too much” with their voice experiences.

Beauty and Health 162

Beauty and Health Merchant Services Payment Services Shopify 162

RetailDive

JANUARY 30, 2023

With the new year comes a fresh slate full of opportunity, and what you do in the beginning of the year can help set you up for success in the months to come.

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Digital Doughnut

JANUARY 30, 2023

You can make sure you avoid plagiarism by taking advantage of the plagiarism checkers that are readily available online today. In this article, we will look at some of the consequences of plagiarism as well as ways to ensure that you avoid plagiarism in your writing and research.

Article 97

Article 97

RetailDive

JANUARY 30, 2023

As retail sheds executives, new faces are taking the helm at major retailers. They face individual hurdles, alongisde industrywide challenges like inflation.

Retail 104

Retail 104

Smile.io

JANUARY 30, 2023

The best brands in the world are able to create something far more powerful than a premium product, or even a strong brand personality. The best-of-the-best create an entire lifestyle that their most loyal customers strive to achieve. These brands are commonly known as lifestyle brands, but with so many different definitions floating around, what exactly is a lifestyle brand, and how can you replicate their winning strategies for your own small business?

Social Media 71

Social Media Marketing Events Apparel 71

RetailDive

JANUARY 30, 2023

The move, which takes effect Feb. 28, reflects the difficult economics of online grocery fulfillment amid the company’s push to win over food shoppers.

Fulfillment 105

Fulfillment 105

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Korona

JANUARY 30, 2023

Despite persistent inflation and supply chain issues, there are significant bright spots in the retail industry. Total nationwide retail continues to rise each year, with 2022 reaching upwards of almost $5 trillion. Brick and mortar retail has shown impressive resilience over the past year. With in-person shopping having become much safer than mid-pandemic, most consumers have made their way back to physical stores.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

RetailDive

JANUARY 30, 2023

Dara Pauker, who previously worked as a consultant for the company, joins the retailer as it continues to take market share after a dramatic turnaround.

Marketing 101

Marketing Retail 101

Digital Doughnut

JANUARY 30, 2023

What if your ads could appear to the right people at the right time? They can, and it’s all thanks to geotargeting. Whether used on social media or Google Ads, this marvelous marketing tool can bring about the conversions and growth you need with an outstanding (and unforeseen) return on investment. Intrigued yet?

Social Media 59

Social Media Marketing Search Marketing 59

RetailDive

JANUARY 30, 2023

The DTC brand’s founders left, along with much of Vera Bradley’s C-suite, as new CEO Jacqueline Ardrey slashes costs.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Shopping Signals

JANUARY 30, 2023

Do you want to take your ecommerce business to the next level? Nothing beats SEO when it comes to driving the highest converting traffic to your online store, and establishing your brand as an authority in your niche. By optimizing your website for better visibility and ranking on search engines, you can increase organic traffic, conversions and sales.

SEO 52

SEO Merchant Services eCommerce BigCommerce 52

RetailDive

JANUARY 30, 2023

From easily discovering and connecting with new brands and products to creating new business opportunities, B2B Marketplaces are here to stay.

B2B 98

B2B Retail 98

RetailWire

JANUARY 30, 2023

Chicken wing prices have fallen 22 percent since last January as supplies have increased. Sirloin steak and bacon prices are also down, as is guacamole. This is all good news for the millions of Americans planning to watch the Super Bowl game between the Kansas City Chiefs and Philadelphia Eagles in two weeks.

Games 52

Games Supplies Article 52

RetailDive

JANUARY 30, 2023

The retailer will also close an additional 87 of its namesake stores as a potential bankruptcy filing looms.

Retail 105

Retail 105

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Korona

JANUARY 30, 2023

As a retail business owner, there are certain features you look for when choosing the point of sale software that will be used to run your store. Inventory management, CRM, loyalty programs, accounting integration, transaction processing, and gift cards are all elements that you look for when shopping for a point of sale provider. KORONA POS offers much more than the most common features.

POS 52

POS Merchant Services Other Payment Services 52

RetailDive

JANUARY 30, 2023

The invite-only program comes as the department store is expanding its menswear offering at its New York City flagship.

Department Stores 102

Department Stores 102

RetailWire

JANUARY 30, 2023

Amazon Prime members have been able to get free delivery of groceries on orders of $35 or more. That minimum purchase is being raised to $150, and Prime members will have to pay $9.95 for orders under $50. Those placing orders between $50 and $100 will pay $6.95 and those between $100 and $149.99 will pay $3.95.

Article 52

Article 52

RetailDive

JANUARY 30, 2023

Hein Schumacher takes the helm of the CPG giant in July. Alan Jope announced his retirement in September.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

RetailWire

JANUARY 30, 2023

Walmart is remodeling flagship stores with brighter lighting, mannequins and eye-catching displays to drive sales in categories outside of grocery. Alvis Washington, Walmart’s vice president of marketing, store design, innovation and experience, said that customers are responding positively to the remodels. “They appreciate the fact that we’re still true to who we are as Walmart,” he said.

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Fashion Marketing Customer Article 52

RetailDive

JANUARY 30, 2023

Wedding vendors can join the platform for free and create their own web page to advertise to couples.

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Retalon

JANUARY 30, 2023

A recent survey by Gartner, indicated that less than half (43%) of business leaders achieve their cost-reduction goals because of unrealistic targets. With labor costs, supply chain costs, and inflation rising, leading retailers, like you, are racing to save on operational expenditures to shore up their bottom line. The post 5 Realistic Ways Retailers Slash Costs in a Recession (pros and cons) appeared first on Retalon.

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Retail Supplies Operations Blog 41

RetailDive

JANUARY 30, 2023

More than a cash register, the modern POS can function as the central cog of your retail operation.

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POS Retail Operations 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail