Thu.May 19, 2022

How to improve customer experience and build profitable relationships with your customers.

Omniconvert

Discover the real impact Customer Experience has on your business and discover how to improve your customer relationships. The post How to improve customer experience and build profitable relationships with your customers. appeared first on Omniconvert Ecommerce Growth Blog.

Mastercard to launch biometric checkout tool for retailers

Retail Dive

The company plans to try out facial recognition and hand scanning technology in multiple countries

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4 Ecommerce Best Practices for Personalization | Salsify

Salsify

When it comes to ecommerce success, a recent Forbes piece puts it simply: Personalize or perish. Professional services company Accenture backs up this declaration, reporting that 83% of global consumers are willing to share their data to get personalized experiences. Ecommerce Personalization

Bath & Body Works outlook on profit growth turns negative as inflation wears on

Retail Dive

The retailer expects material, transportation and wage costs, along with technology investments, to weigh on earnings

Do You Have an Immediate Need for Skilled Offshore Staffing?

Using talent from overseas is creating new challenges for managers. Here’s a closer look at common offshoring complications for HR managers and best practices for overcoming them. Download this comprehensive guide, "Overcoming Human Resource Management Challenges in Offshoring Teams," to learn more!

Eyezon Expands Live Shopping Services to South America

Retail Touch

On-demand social shopping platform eyezon has expanded into Latin America. The solution provider connects shoppers with retail agents, friends and product and category experts through livestreaming sessions.

Ulta unveils media network powered by data from 37M rewards members

Retail Dive

The beauty brand is leaning into its scale as rivals like Sephora appear to be plotting a similar expansion into advertising

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2 top Kohl's executives to depart as the retailer gets closer to a sale

Retail Dive

The retailer, which reported a rough first quarter, said Chief Marketing Officer Greg Revelle and Chief Merchandising Officer Doug Howe are leaving

Retailers, Are You Ready to Maximize Your Retail Media Revenue?

Retail Touch

With heady revenue predictions for retail media north of $100 billion and with equally impressive growth rates, it’s not surprising to see a surge of retailers opening advertising shops in attempts to capture share.

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Global Accessibility Awareness Day 2022: What’s Changed In Our Four Years Covering This Space

Forrester Digital Transformation

On Global Accessibility Awareness Day this year, learn what’s changed in digital accessibility over the past four years. Read more. Accessible Design customer experience experience design (XD) user experience (UX) promoted

Under Armour Begins Search for New CEO as Frisk Steps Down

Retail Touch

Patrik Frisk will step down as President, CEO and member of the Board of Directors of Under Armour , effective June 1, 2022. While the search for a new President and CEO is underway, the company’s COO Colin Browne will step into the roles on an interim basis.

Management Techniques for Offshore Employees

This whitepaper looks at the changes and challenges that stem from remote hiring and current HR trends that address them. Download this comprehensive guide to learn more!

Under Armour CEO Patrik Frisk to step down

Retail Dive

Chief Operating Officer Colin Browne will take take over on an interim basis, and Frisk will remain with the company in an advisory role until Sept.

Macy’s Expands Sustainability Efforts After Raising $1.5M During Earth Month

Retail Touch

Through its Earth Month partnership with Trust for Public Land (TPL), Macy’s raised $1.5 million , and now the retailer has increased its sustainability initiatives by partnering with nonprofit organizations Better Cotton and HERProject.

REI hires chief supply chain officer as it expands distribution footprint

Retail Dive

A former TireHub executive is taking the reins as the outdoor retailer pursues further growth

Kohl’s Could be Just Weeks From a Sale Despite Weak Q1 Results and Two C-Level Departures

Retail Touch

It looks increasingly likely that a Kohl’s sale may be imminent, with the retailer receiving final bids from potential buyers in the coming weeks. Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself.

Why Offshoring is Better than Outsourcing

Offshoring and outsourcing are not interchangeable, as they differ in purpose depending on what drives the need behind the hiring decision. In this whitepaper, we clarify what offshoring and outsourcing are, along with the unique use cases they address.

Kibo Leads for Commerce Experience in The Forrester Wave™: B2C Commerce Solutions, Q2 2022?

Kibo

As I shared in my previous blog posts, the team at Kibo is very excited about being named the sole Leader in The Forrester Wave : B2C Commerce Solutions, Q2 2022. ??.

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9 Sales Email Tips to Write Templates That Convert in 2022

Email Audience

When it comes to drafting professional sales email templates, we’re living in a bit of a paradox. We’ve seen some major shifts in the way buyers interact with companies and with each other. The way you engage a buyer early in their journey is different than it was five years ago.

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10 of the Best Loyalty Program Email Examples We've Seen

Smile.io

Email marketing can be one of the most effective ways to communicate important information and build relationships with your customers. It’s also one of the best places to promote your loyalty program.

Follow These 4 Steps To Achieve Logistic Marketing

Ecommerce Guru

Logistics and marketing are toughened together. Like a lot of businesses, logistics service providers want new ways of attracting the right suitable customers. A potential marketing plan is the best way to do that.

7 Secrets of Effective Management for Remote Employees and Teams

In this white paper, we will review in more detail the challenges that virtual team managers face as remote work accelerates, and how companies are successfully overcoming these challenges with creative problem-solving.

Ecommerce Returns Management Process: Best Practices

lateshipment

Returns are an integral part of every ecommerce business. 20% of all ecommerce orders are returned. And this number increased up to three-fold during times like the holiday season.

Generally Accepted AI Principles – “GAAIP” can bridge the trust gap

Forrester Digital Transformation

Organizations looking to scale their use of AI-enhanced decision making are facing a dilemma. There is still a large gap between voluntary frameworks for responsible AI, and actionable law and enforceable regulations.

Repsly Moments that Matter: Ep. 3

RepslyBlog

At Repsly, we’re emphasizing customer outcomes in 2022 highlighting the many ways our customers are recognizing the value of their retail execution platform.

How Your DOP SIs Are Fighting “The War On Talent”

Forrester Digital Transformation

The war on talent is affecting the tech services industry, including large SIs focused on ERP implementations like those in the SAP and Oracle ecosystems. For enterprises embarking on major DOP programs, if talent strategy isn’t already an elevated criteria in your partner selection, it should be.

A Quick Guide to Shopping for Fulfillment

5 Factors to Consider When Comparing 3PLs

Mexican Pizza is back at Taco Bell

Retail Wire

Taco Bell has put its popular Mexican Pizza back on the menu after removing it two years ago. The chain made the decision to add the item back after fans of the dish went on social media to lobby for its return. in-article

Join The Journey-Centric Revolution

Forrester Digital Transformation

Journey-centricity is not something you overlay on your current operating model. You cannot preserve the status quo; it will disrupt your business.

Digital Marketing Jobs in 2022

Digital Doughnut

This blog helps you understand which job is the best for you, here is a list of the top 11 digital marketing jobs offered by top companies. Affiliate Marketing, Content, Email & eCRM, Social Media

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TJX posts 1Q double-digit gains in sales and profits

Retail Wire

TJX Cos. posted sales of $11.41 billion in the first quarter, up from $10.09 at the same time in 2021. The parent company of HomeGoods, Marshalls and TJ Max, reported adjusted earnings of 68 cents a share, above the 60 cents expected by analysts. in-article

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

The Best Reviews Plugin for WordPress That You Can’t Ignore

Digital Doughnut

You can discover the best reviews plugin for WordPress that eases your embedding process and provides additional features that make this strategy worthwhile for your business. Customer Experience, Social Media, Technology

Earnings reports suggest consumers are watching their dollars

Retail Wire

Retailer earnings reports this week indicate that consumers are growing more cautious in their spending. Companies, at the same time, are seeing profit margins eroded by higher fuel and supply chain costs. in-article

405: How To Make 100K Per Day Using TikTok With Miss Excel (Kat Norton)

My Wife Quit Her Job

Today I have my friend Kat Norton on the show. Kat goes by the name Miss Excel on TikTok and if you are on the platform, you have probably seen her videos. Kat has over a million followers on TikTok which she has leveraged into a successful software training business in just 2 years.

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Best Project Management Software: 6 Options for 2022

Ecommerce Platforms

The best project management software is a critical tool for keeping your team organized, and your business running smoothly. While the right project management tools have been a valuable part of running a successful team for some time now, they’ve grown increasingly popular in recent years.

Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience.