Thu.May 19, 2022

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Global Accessibility Awareness Day 2022: What’s Changed In Our Four Years Covering This Space

Forrester eCommerce

On Global Accessibility Awareness Day this year, learn what’s changed in digital accessibility over the past four years. Read more.

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Eyezon Expands Live Shopping Services to South America

Retail TouchPoints

On-demand social shopping platform eyezon has expanded into Latin America. The solution provider connects shoppers with retail agents, friends and product and category experts through livestreaming sessions. Its inaugural customers include Peruvian home and electronics retailer Promart and Brazilian sports apparel retailer Innovasport. Eyezon is designed to provide a personalized shopping experience that aims to re-create the physical store and associated human connectivity, to clarify questions

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Generally Accepted AI Principles – “GAAIP” can bridge the trust gap

Forrester eCommerce

Organizations looking to scale their use of AI-enhanced decision making are facing a dilemma. There is still a large gap between voluntary frameworks for responsible AI, and actionable law and enforceable regulations. I wrote about the Singapore Responsible AI governance framework in an earlier blog post. My colleague Guannan Lu has recently taken a look […].

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Grocery Outlet Teams with Uber for On-Demand Delivery

Retail TouchPoints

Value supermarket Grocery Outlet has teamed up with Uber to pilot on-demand and scheduled delivery at 72 of its stores across California, Oregon and Washington. “We think it’s important to make our great-value products available across another platform and to a greater audience, introducing Grocery Outlet to customers who may not have shopped with us before,” said RJ Sheedy, President of Grocery Outlet in a statement.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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How Your DOP SIs Are Fighting “The War On Talent”

Forrester eCommerce

The war on talent is affecting the tech services industry, including large SIs focused on ERP implementations like those in the SAP and Oracle ecosystems. For enterprises embarking on major DOP programs, if talent strategy isn’t already an elevated criteria in your partner selection, it should be.

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Retailers, Are You Ready to Maximize Your Retail Media Revenue?

Retail TouchPoints

With heady revenue predictions for retail media north of $100 billion and with equally impressive growth rates, it’s not surprising to see a surge of retailers opening advertising shops in attempts to capture share. But we’re still in the early days of retail media, with the large and capable players (Walmart, Amazon, Kroger and Instacart) scooping up the lion’s share of brands’ investments.

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Under Armour Begins Search for New CEO as Frisk Steps Down

Retail TouchPoints

Patrik Frisk will step down as President, CEO and member of the Board of Directors of Under Armour , effective June 1, 2022. While the search for a new President and CEO is underway, the company’s COO Colin Browne will step into the roles on an interim basis. Frisk, who has been with the company since 2017 and at the helm since 2020, will stay on as an advisor through Sept. 1, 2022 to help with the leadership transition.

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Ecommerce Returns Management Process: Best Practices

lateshipment

Returns are an integral part of every ecommerce business. 20% of all ecommerce orders are returned. And this number increased up to three-fold during times like the holiday season. However, they become a logistical nightmare and a cost center only when they get out of hand in the absence of a proper returns management system. Therefore, you need to put in your best efforts to manage returns and make them a growth driver for your business.

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Macy’s Expands Sustainability Efforts After Raising $1.5M During Earth Month

Retail TouchPoints

Through its Earth Month partnership with Trust for Public Land (TPL), Macy’s raised $1.5 million , and now the retailer has increased its sustainability initiatives by partnering with nonprofit organizations Better Cotton and HERProject. During the month of April, Macy’s encouraged customers to round up their purchases and donate their change — up to $.99 — or donate online at Macys.com to support TPL’s Community Schoolyards projects, which seeks to transform run-down public parks into green spa

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How to improve customer experience and build profitable relationships with your customers.

Omniconvert

Discover the real impact Customer Experience has on your business and discover how to improve your customer relationships. The post How to improve customer experience and build profitable relationships with your customers. appeared first on Omniconvert Ecommerce Growth Blog.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Kohl’s Could be Just Weeks From a Sale Despite Weak Q1 Results and Two C-Level Departures

Retail TouchPoints

It looks increasingly likely that a Kohl’s sale may be imminent, with the retailer receiving final bids from potential buyers in the coming weeks. Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself. Kohl’s reported a 5.2% net sales drop during Q1 2022, causing total revenue to fall 4.4% to $3.7 billion , and revised its net sales outlook for the year down to 0% to 1% growth.

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4 Ecommerce Best Practices for Personalization | Salsify

Salsify

When it comes to ecommerce success, a recent Forbes piece puts it simply: Personalize or perish. Professional services company Accenture backs up this declaration, reporting that 83% of global consumers are willing to share their data to get personalized experiences.

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Mastercard to launch biometric checkout tool for retailers

RetailDive

The company plans to try out facial recognition and hand scanning technology in multiple countries.

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David M Robinson’s New Store Concept opens at Liverpool ONE

365 Retail

Grosvenor has announced that award-winning British luxury jewellery retailer, David M Robinson (DMR), has significantly upsized and extensively refurbished its Liverpool ONE flagship. DMR’s commitment to expand and launch its latest concept showroom is a milestone moment for both the Liverpool brand and the destination, where it has operated since Liverpool ONE’s launch in 2008.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Ulta unveils media network powered by data from 37M rewards members

RetailDive

The beauty brand is leaning into its scale as rivals like Sephora appear to be plotting a similar expansion into advertising.

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URW to roll out Westfield Brand to three new flagship destinations

365 Retail

Unibail-Rodamco-Westfield (URW) today announced the rebranding of three Flagship centres, rolling out the Westfield brand to Parquesur in Madrid, Taby Centrum in Stockholm, and Galeria Mokotow in Warsaw this Fall. The rebranding continues the expansion of the Westfield brand in Europe as the company drives new revenues through media advertising and brand experiences, turning its huge footfall of 550 million visits across its European assets into a qualified audience, while also leveraging the W

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Bath & Body Works outlook on profit growth turns negative as inflation wears on

RetailDive

The retailer expects material, transportation and wage costs, along with technology investments, to weigh on earnings.

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Mexican Pizza is back at Taco Bell

RetailWire

Taco Bell has put its popular Mexican Pizza back on the menu after removing it two years ago. The chain made the decision to add the item back after fans of the dish went on social media to lobby for its return.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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2 top Kohl's executives to depart as the retailer gets closer to a sale

RetailDive

The retailer, which reported a rough first quarter, said Chief Marketing Officer Greg Revelle and Chief Merchandising Officer Doug Howe are leaving.

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Love Island partners with eBay UK as UK shoppers are becoming increasingly conscious of fast fashion

365 Retail

Today, Love Island has announced a new partnership with eBay UK, the online marketplace with a mission to change the way we shop for clothes. eBay UK, which has seen one pre-loved fashion sale every second so far in 2022, is the first pre-loved fashion partner to couple up with the popular TV show. The collaboration comes after new research from eBay reveals that UK shoppers are becoming increasingly conscious of fast fashion.

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Under Armour CEO Patrik Frisk to step down

RetailDive

Chief Operating Officer Colin Browne will take take over on an interim basis, and Frisk will remain with the company in an advisory role until Sept. 1.

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9 Sales Email Tips to Write Templates That Convert in 2022

Email Audience

When it comes to drafting professional sales email templates, we’re living in a bit of a paradox. We’ve seen some major shifts in the way buyers interact with companies and with each other. The way you engage a buyer early in their journey is different than it was five years ago. There’s more sharing and more collaboration happening digitally.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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REI hires chief supply chain officer as it expands distribution footprint

RetailDive

A former TireHub executive is taking the reins as the outdoor retailer pursues further growth.

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10 of the Best Loyalty Program Email Examples We've Seen

Smile.io

Email marketing can be one of the most effective ways to communicate important information and build relationships with your customers. It’s also one of the best places to promote your loyalty program. After all, the goal of any loyalty program is to have engaged members that are actively interacting with the program by earning and redeeming points.

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Top eCommerce Trends and Statistics for 2022

Etaily

The eCommerce industry has been steadily rising for the past few years. Here are some key trends and stats every business should know. The post Top eCommerce Trends and Statistics for 2022 appeared first on etaily.

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TJX posts 1Q double-digit gains in sales and profits

RetailWire

TJX Cos. posted sales of $11.41 billion in the first quarter, up from $10.09 at the same time in 2021. The parent company of HomeGoods, Marshalls and TJ Max, reported adjusted earnings of 68 cents a share, above the 60 cents expected by analysts.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Repsly Moments that Matter: Ep. 3

RepslyBlog

At Repsly, we’re emphasizing customer outcomes in 2022 highlighting the many ways our customers are recognizing the value of their retail execution platform. Once a month, we’ll be putting a spotlight on a new customer, exploring a key breakthrough moment they had and how it’s impacted their retail success.

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Earnings reports suggest consumers are watching their dollars

RetailWire

Retailer earnings reports this week indicate that consumers are growing more cautious in their spending. Companies, at the same time, are seeing profit margins eroded by higher fuel and supply chain costs.

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The Best Reviews Plugin for WordPress That You Can’t Ignore

Digital Doughnut

You can discover the best reviews plugin for WordPress that eases your embedding process and provides additional features that make this strategy worthwhile for your business.

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French Connection becomes the first major brand in the UK to offer rental for its latest season collection

365 Retail

Global retailer French Connection has become the first major fashion brand to launch an on-demand rental service for latest-season stock in the UK. French Connection Rental will allow customers to rent individual pieces from its current collection, and unlike other brands’ rental services, will not require a subscription. The service will be powered by rental-as-a-service platform Zoa Rental , which will provide the technology and integrated operations behind the website.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio