Mon.Feb 15, 2021

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Adopt Three Practices To Boost Resiliency For Customer Service

Forrester eCommerce

The COVID-19 pandemic has catalyzed the need for change in customer service organizations – changes in the ways we work, we hire new talent, we invest in new technology, and in the way we practice risk management. We are all aware of the operational holes that were exposed when contact centers moved agents home in […].

Customer 486
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7 Principles of Website Design That Drives Sales

Kissmetrics

Every business needs to have an online presence. Whether you’re in the B2B or B2C space, you need to build a website to showcase and sell your products or services. However, slapping together a website using a free platform, with themes and plugins, isn’t enough. To see real results, you should invest in professional website design. A whopping 93% of people say they’d leave a website if it’s poorly designed, so the cost you incur from designing a quality website design is worth it.

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Walking the Line: How a Post-Pandemic Retail Hybrid Might Make the Best of Both Worlds

Retail TouchPoints

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once. Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy.

Retail 269
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Building a Modern B2B E-Commerce Tech Stack

Fabric

Most articles about building e-commerce software focus on B2C (business-to-consumer) settings. While B2C is widely written about, there are far fewer technical guides for developers in the $1.3 trillion B2B (business-to-business) e-commerce industry. B2B e-commerce is notably different from B2C retailing, and building software for this industry poses a unique set of challenges.

eCommerce 246
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Fixing Index Bloat: Why Deleting Website Pages Is Great for SEO in 2021

Inflow Insights

Editor’s note: This post was originally published in 2018 and has been updated since to ensure accuracy and to adhere to modern best practices. When you’re an SEO managing a website for years and publishing content consistently, there comes a point where things can seem out of control. You’ve published so many test pages, thank you pages, and articles that you’re not even sure which URLs are relevant anymore.

SEO 164
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BigCommerce Vs WooCommerce: Which Suits You Best?

MakeWebBetter

Many eCommerce platforms are running the race of obtaining the top position. But multiple options mean a lot of confusion of which platform to choose and why. BigCommerce vs WooCommerce is one such instance of confusion. Although both these platforms belong to the list of the top 10 eCommerce platforms and website builders, yet they […]. The post BigCommerce Vs WooCommerce: Which Suits You Best?

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Building a Modern B2B E-Commerce Tech Stack

Fabric Blog

Most articles about building e-commerce software focus on B2C (business-to-consumer) settings. While B2C is widely written about, there are far fewer technical guides for developers in the $1.3 trillion B2B (business-to-business) e-commerce industry. B2B e-commerce is notably different from B2C retailing, and building software for this industry poses a unique set of challenges.

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Which consumers will lead the retail recovery?

RetailDive

When it comes to restoring customer traffic, the task for marketing will be to connect with the first wave of consumers venturing out.

Consumer 106
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Nisa partner reaches home delivery landmark

TalkingRetail

Gary Batten, who operates Nisa Local fascia stores in Nanpean and St Stephen in Cornwall, has made his 10,000th home delivery since launching the service at the start of the first Covid lockdown in March. Initially, consumers had to call the store to place the order, but the retailer now uses the Appy Shop mobile.

Mobile 84
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Consumer spending fell 16.3 per cent in January as lockdown measures took effect, yet online growth surged for many categories

Retail Technology Review

Consumer spending declined 16.3 per cent year-on-year in January – the sharpest decline since May 2020 – as the retail, hospitality and travel sectors felt the full impact of national lockdown measures.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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James Hall & Co open new Spar store in County Durham

TalkingRetail

Spar wholesaler for the north of England, James Hall & Co, has relaunched one of its company-owned stores in Wolsingham, County Durham. The new purpose-built 3,000sq ft store will offer customers a larger shop floor, Graham Eyes butchery counter and Clayton Park Deli, with the addition of forecourt facilities. Spar Wolsingham, which was built on.

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Removing Low Search Volume Keywords from Google Ads campaigns

Blue Winston

We are constantly improving our BlueCinston PPC tool with new functions and options. In this new article, you can read about the new features we added in Update 1.77.25. 1. Removing Low search volume keywords We bring you a new feature that works on all campaigns in your entire BlueWinston account. When you turn this feature on, BlueWinston will automatically remove all keywords with low Google Ads search volume (in campaigns created through BlueWinston).

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PepsiCo adds £1 price-mark to value snacks

TalkingRetail

PepsiCo is launching £1 price-marked packs for its Cheetos Footballs and Smiths Funyuns Onion Flavour Rings, in a move designed to “allow retailers to capitalise on the demand for fun, tasty snacks”. The price-mark is running across Cheetos Footballs 60g bags and Funyuns 60g and 125g bags, supported by in-store marketing. Ashley Birch-Ruffell, brand manager.

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Margin orientated Google Scripts for Product Text and Smart Shopping Ads

Blue Winston

As part of the new update to BlueWinston, we bring you several new features that will simplify your operation and functionality of BlueWinston: 1. Script for excluding poorly performing keywords, based on a margin from the total value of conversions BlueWinston works with a new variable! It is used in scripts and is a margin on the total value of orders, which is calculated as follows: Margin of total order value = Total order value X margin / 100.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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North Wales c-store completes refresh

TalkingRetail

Retailer Robert Cooper has completed a makeover of his convenience store in Holywell, North Wales, after becoming part of Go Local. Cooper, who took over the running of the 1,000sq ft store from his parents in May 2019, has worked hard installing new shelving, flooring, fridges and freezers, and lighting throughout. He made the move.

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Only 31 Sears stores left and counting down

RetailWire

Sears went from once being known as the biggest retailer in the world to, today, one left with only 31 locations. Most expect that more store closings lie ahead for the retailer and that its eventual end is not far off.

Retail 52
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Utterly Butterly unveils aviation-inspired pack design

TalkingRetail

Saputo Dairy UK is rolling out a new pack design for its Utterly Butterly spread. The design features an image of a plane “in a nod to the brand’s aviation heritage” and is running across Utterly Butterly’s Original and Lightly 500g tubs (£1.89). Emilie Grundy, marketing controller at Saputo Dairy, said: “The butters and spreads.

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Meal delivery services move towards profitable growth

RetailWire

App-based delivery services got a big boost in 2020 due to the novel coronavirus pandemic and many industry watchers expect more profitable growth ahead for the major players in the industry as consolidation among rivals decreases competition and creates opportunities to drive efficiencies.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Advertising campaign supports Walkers and KFC partnership

TalkingRetail

Walkers is running an advertising campaign for its KFC-flavoured Walkers Max crisps. The campaign is running across digital and social media channels until early April, as well as two TV adverts, TikTok videos, and Twitter content going live on 16 February. Matt Watson, creative director at PepsiCo, states: “The new creative sets out to bring.

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Rite Aid CEO says drugstores are ready to step up COVID-19 vaccinations

RetailWire

Rite Aid CEO Heyward Donigan said that tools such as registration and scheduling are critical to getting Americans vaccinated against COVID-19. She said that Rite Aid and other chains have these tools and the ability to scale them in fighting the spread of the pandemic.

Other 52
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Post Office expands digital identity services with Yoti

TalkingRetail

Post Office has formed a new partnership with technology firm Yoti to expand its presence in the digital identity services market. The partnership combines Post Office’s experience in identity services and its extensive branch network with Yoti’s tech capability to help drive the UK’s digital transformation, allowing consumers to prove who they are, how old.

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Chocolate brands and retailers love Valentine’s Day

RetailWire

Chocolate sales rose 4.7 percent over the past year with premium product revenues doubling that growth rate. Brands and retailers expected the category to get a boost during yesterday’s Valentine’s Day celebrations with 86 percent of Americans planing to purchase chocolate for the holiday.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Kind adds chocolate orange variant to snack bar range

TalkingRetail

Snack bar brand Kind is set to roll-out a Dark Chocolate Orange Almond bar as a “healthier alternative to one of the nation’s favourite flavour combinations”. The bar retails at £1.50 and will be available from March in Nisa, Costcutter, McColls, and Spar retailers and Bestway, Parfetts, Dhamecha, and Epicurium wholesalers. It is made up.

Retail 72
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Clubhouse audio app’s security flaws put users’ data at risk

RetailWire

Clubhouse, the U.S. audio app, has significant security flaws that left users’ data exposed to access by the Chinese government, according to a report by the Stanford Internet Observatory. “Over the next 72 hours, we are rolling out changes to add additional encryption and blocks to prevent Clubhouse clients from ever transmitting pings to Chinese servers,” said the company in a statement. “We also plan to engage an external data security firm to review and validate these chan

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Tequila brand launches price-marked pack for convenience stores

TalkingRetail

Tequila brand Jose Cuervo is launching a price-marked pack for convenience stores, in a move designed to “drive both consumer confidence and retailer value”. The price-marked format is running across Jose Cuervo Especial Silver 500ml and Jose Cuervo Especial Reposado 500ml bottles, retailing at £15.99. The bottles are available from Bestway, United Wholesale Scotland, JW.

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Amazon files suit to stop New York AG from suing it over COVID-19 response

RetailWire

Amazon.com filed a suit on Friday against New York’s attorney general to try and stop the state from suing the company over its workplace safety response in the early days of the novel coronavirus pandemic.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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The Marketer’s 5 Step Guide to Beacon Technology

Kissmetrics

Beacon technology has completely revolutionized both business and marketing. As one Business.com article put it, with “Retail going digital and digital media coming to retail,” this technology is completely changing the marketing game. The key to the versatility of this location-based mobile technology lies in its size and function. It relies on small devices, often the size of a postage stamp, using Bluetooth Low Energy (BLE) signals to transmit information to mobile devices via mobile apps.

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Former execs write book about how Amazon works

RetailWire

Amazon employees, AKA Amazonians, need to commit to working long, hard and smart (no exceptions) when they join the retailing and technology giant. This includes the relentless pursuit of answers to problems that arise during the course of business so that mistakes will not be repeated, according to a new book authored by two former Amazon executives.

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WP Engine Review

Kissmetrics

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. WP Engine is one of the best managed WordPress hosting services out there for website owners wanting to take a hands-off approach to website management. With excellent uptime, a high-performance hosting environment, real-time threat detection, and numerous premium hosting features, WP Engine is the best WordPress hosting service for managed hosting. .

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Recents sales gains tied to government’s pandemic relief payments

RetailWire

Variants of COVID-19 could mean that people will need to continue engaging in social distancing, hand washing and getting periodic vaccine boosters to avoid being hospitalized and perhaps dying from the virus.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib