Mon.Oct 18, 2021

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How to Upgrade Stale Customer Experiences

Retail TouchPoints

Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means your organization is set up to serve two different initiatives without connecting the dots between the two. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

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Make it Big Podcast: Sustainability Meets Commerce: Building a Brand with an Impact with Justin Wang

BigCommerce

Welcome to The Make it Big Podcast, a bi-weekly audio series about all things ecommerce by BigCommerce.

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Khronos Group Goal: ‘Create One 3D Model That Works for Everyone’

Retail TouchPoints

Efforts to make 3D images look more, well, three-dimensional — and to make their usage practical, consistent and cost-effective — have been underway for quite a while now. But as with many other elements of ecommerce, they got a big boost from COVID-19. One reason was that with in-person interactions and travel severely restricted, creating and shipping product samples internationally became if not impossible then cost-prohibitive.

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CISOs And The Next Era Of Security Visibility: Observability

Forrester eCommerce

For security leaders and practitioners, it seems like developers and IT teams get all the cool toys, and security pros get stuck with the hand-me-downs. Dev was first to cloud, IT followed, and security warily joined in. IT had patch management while security just scanned to see if the patches weren’t there; and security orchestration, […].

Toys 195
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Walmart Tests New Text-to-Shop Service

Retail TouchPoints

Walmart ’s Store Nº8 and Global Tech team are rolling out a text-to-shop beta test in select areas to develop the retail giant’s next conversational commerce offering. The offering will build on Walmart’s voice commerce capabilities to introduce more options for customers looking to shop in the way that’s most convenient for them. Walmart didn’t share any details about how the offering would work or when it would launch, but Dominique Essig, VP of Conversational Commerce at Store Nº8, said that

Blog 264
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A Unified String Theory For Automation: Part 1, Transformation

Forrester eCommerce

In June this year, I coined the term “automation fabric” to describe emerging trends in the automation world. I wrote a report about it (see Automation Is The New Fabric For Digital Business). Since then, the trends that I pointed out have only been accelerating. In this two-part blog post, I wanted to outline my […].

Blog 195

More Trending

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How Many Sales Processes Do You Need? Making The Case For One Sales Process Across The Organization

Forrester eCommerce

On October 1, 1990, The Human Genome Project (HGP) was begun and was completed in April of 2003. The HGP gave the world the ability, for the first time, to read nature’s complete genetic blueprint for building a human being. As it turns out, the genetic similarity between a human and a human is 99.9%. […].

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The Best Ecommerce Website Builder for Small Business (Oct 2021)

Ecommerce Platforms

What’s the best ecommerce website builder for small business? That’s a common question in today’s digital market, as countless entrepreneurs and business leaders look for an affordable way to access selling tools. After all, there are plenty of ecommerce site-building options out there, but not all of them are suitable for smaller companies. A small business needs a site-building solution that’s both affordable, and easy to use.

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How European Auto And Home Insurers Can Differentiate On Customer Experience

Forrester eCommerce

Forrester surveyed customers of the 32 of the largest and most important auto and home insurance brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Auto And Home Insurers Customer Experience Index, 2021.

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How to Predict & Adjust Monthly Spend with Our PPC Forecasting Tool

Inflow Insights

Budget planning and forecasting is a fundamental part of paid search advertising, regardless of which platform you’re using. The more you expand your campaign portfolio, the more challenging it can be to make sure you’re allocating ad spend in the right places, especially considering seasonality and other fluctuations in demand. Today, we introduce a tool to help alleviate those challenges.

PPC 117
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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APAC Marketing Planning For 2022: When “New Normal” Morphs Into “Business As Usual”

Forrester eCommerce

Marketing leaders have had an exciting 18 months, if “exciting” is really the accurate word to use. Some would probably argue that “turbulent” is a more accurate description. But as each month rolls into the next, there is no doubt that some semblance of balance and normality is in place today, even if “normal” means […].

Marketing 195
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Gen Z plans to holiday shop via Facebook, retailer apps: report

RetailDive

Nearly 70% of young consumers plan to use non-traditional shopping channels for their Black Friday and Christmas purchases.

Channel 131
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How to Start a Print on Demand Business

eCommerce CEO

Starting a print-on-demand is a great way to break into the e-commerce game without taking on the expenses and risks that come with the territory. Read more.

eCommerce 104
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3 mistakes retailers should avoid with social commerce

RetailDive

Selling on social media channels can be a powerful tool to reach new customers. But done wrong, it could hurt your brand more than not being on social media.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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How Will Online Buying Evolve in 2022 and Beyond?

GetElastic

By now we are all familiar with what the global pandemic did to buying behavior and how that affected some of the world’s biggest brands. We had winners and losers, and the common denominator between winning and losing came down to agility to transform customer engagement or the fact that the business was deemed “essential” by the government. You can see below some very recognizable brands could not survive the impacts of the pandemic.

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12-foot skeletons, pet costumes and vaccines: Retailers get ready for a weird Halloween

RetailDive

With sales expected to boom, the holiday is an escape that many consumers are embracing after nearly two years of pandemic stress.

Retail 126
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Asda cancels £750 million plans to sell forecourt business

365 Retail

The billionaire brothers who took over Asda earlier this year have abandoned a £750 million plan to fold the company’s petrol forecourts into their filling station empire. Asda and the EG Group said they had decided to terminate the deal on Monday after new information came to light. Asda and EG Group had agreed the deal in February (Rui Vieira/PA).

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These 5 people were supposed to save retail. Here's how they did.

RetailDive

They are charismatic, smart and savvy. But no one person can change an industry.

Retail 139
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Princess Cruises Announces Sweepstakes For A Free Cruise And 50% Discount

SheerID

Princess Cruises announces prize sweepstakes for a free cruise and 50% discount for First Responders and Medical Professionals.

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Bark brings on Amazon veteran as chief supply chain officer

RetailDive

Additionally, the COO is now the president of Bark Eats, and the DTC brand named a vice president of data, analytics and machine learning.

Supplies 124
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Selligent releases Selligent Data Studio PRO, a dashboard and reporting solution for Selligent Marketing Cloud

Retail Technology Review

Selligent Marketing Cloud (Selligent), the intelligent omnichannel marketing cloud platform and CM Group brand, has launched Selligent Data Studio PRO (SDS PRO).

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Eileen Fisher to step down as CEO

RetailDive

She will stay on with her namesake company to focus on design work until she ultimately transitions out of that role, too.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Levi Strauss to open 100 stores in 2022

RetailWire

Levi Strauss plans to open 100 stores next year after opening the same number in 2020. The brand is making investments to drive consumer-direct sales online and in stores while continuing to support in-store shops at the company’s retailer partners. “The consumer wants a seamless experience. He or she wants to be able to interact with us in our stores as well as on our website and so building an omnichannel experience has been critical during the pandemic,” said the company’s CFO Har

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Navigating marketplace shifts: Leverage loyalty to thrive in a period of recovery

RetailDive

The market has been talking about the right loyalty strategy for years. How do you actually do it?

Marketing 119
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How to Increase Museum Attendance: 7 Ways to Increase Engagement

Korona

How do you get people to come and visit your museum? How do you get them to stay longer and enjoy themselves more? Museums are a cool place for people of all ages. So the good news is that you can take many different approaches in marketing your museum. Whether you’re a science and technology museum, history museum, or an art museum, you can use these ideas to increase your museum attendance.

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Unified commerce: the superpower to drive innovation

RetailDive

How unified commerce eliminates silos and drives efficiencies for frictionless customer engagement.

Customer 116
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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The Ultimate Guide To The Complete List of Credit Card Declined Codes in 2021

Korona

There is nothing more frustrating to see than a credit card declined code when a customer’s payment does not go through. As a retail or SMB owner who opted for card terminals for your payment processing, you and your staff need to understand the different codes that may appear on your payment terminal if a customer’s card is declined. Mastering these codes will help you determine why a customer’s card is not being processed.

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Saks e-commerce company preps IPO: WSJ

RetailDive

The department store's brick-and-mortar and online operations split up in March, and some investors want Macy's to follow suit.

eCommerce 115
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Workers go on strike in fight for higher wages and better benefits

RetailWire

The very same reasons that millions of Americans have quit their jobs this year are behind recent labor activity that has seen workers go on strike in states across the nation. Workers are demanding higher wages, better benefits and improved working conditions. A total of 178 strikes have taken place this year, according to Cornell University’s School of Industrial and Labor Relations.

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Cha-ching! Fuel in-store holiday sales by catering to shifting shopper behaviors

RetailDive

Read on for insights you can use to woo shoppers to your doorsteps this holiday season.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio