Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.

eCommerce 298

eCommerce Retail Omnichannel Multi-channel 298

Forrester eCommerce

FEBRUARY 3, 2025

Couldnt make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts responses to some of the most pressing attendee questions about the year ahead.

Technology 356

Technology Webinar Customer 356

My Wife Quit Her Job

FEBRUARY 12, 2025

What if I told you there’s a place where following the rules is more of a suggestion, and entire teams of eCommerce sellers work around the clock to outsmart the world’s largest online marketplace? Welcome to China South CityShenzhen’s hidden technology underworld and the global capital of Amazon black hat tactics. What is China South City?

Technology 287

Technology eCommerce 287

ROI Revolution

FEBRUARY 3, 2025

What is Conversions with Cart Data? Conversions with Cart Data (CWCD) is a Google Ads tagging feature that sends data to Ads regarding which products are purchased after a consumer clicks on a shopping ad. Within Google Ads, conversions and conversion value are only tied to the product that is clicked. CWCD gives you access to a new “revenue” metric in Google Ads reporting, and that metric is tied to the product or products that were actually purchased, no matter what item was clicke

Consumer 128

Consumer Information Supplies Recommendation 128

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Practical eCommerce

FEBRUARY 16, 2025

Direct-to-consumer brands can benefit from a hybrid ecommerce platform, one that caters to consumers and businesses. The post Hybrid Ecommerce Serves B2C and B2B appeared first on Practical Ecommerce.

B2C 98

B2C B2B eCommerce eCommerce Platforms 98

lateshipment

FEBRUARY 21, 2025

As an e-commerce business, youre no stranger to returns. E-commerce returns have become as inevitable as finding an odd sock in your laundry. This is further confirmed by the fact that 39% of online shoppers admit to returning at least one purchase per month, contributing to the nearly $744 billion worth of merchandise returned in the U.S. last yeara figure that could fund a small country’s GDP.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Loyalty 130

RetailWire

FEBRUARY 15, 2025

In-N-Out Burger has announced that it is closing its Orange County headquarters after 30 years amidst reports that the Southern California fast-food favorite is making its mark in Tennessee.

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Practical eCommerce

FEBRUARY 24, 2025

Consumers increasingly turn to ChatGPT and similar channels for product and brand recommendations. The post How to Optimize for GenAI Answers appeared first on Practical Ecommerce.

Recommendation 123

Recommendation Channel eCommerce Consumer 123

TalkingRetail

FEBRUARY 26, 2025

The Crime and Policing Bill, laid in Parliament this week set out a range of measures aimed at empowering police forces and tackling crime including shoplifting and assaulting shopworkers.

Retail 91

Retail 91

Retail TouchPoints

FEBRUARY 18, 2025

Happy employees create a more successful retail environment, but one survey has found that nearly one in every two frontline employees are unhappy with their job due to low pay, inflexible hours, poor leadership and a lack of growth opportunities. As the retail industry continues to struggle with high employee turnover , Best Buy and Hot Topic are tackling that last complaint with new educational benefits for their associates.

Electronics 256

Electronics Fulfillment Management Customer Experience 256

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

Forrester eCommerce

FEBRUARY 11, 2025

In todays unstable market driven by shifting buyer expectations and AI disruption, strong processes are an organizations lifeline, ensuring predictability, consistency, and scalability. Yet, many organizations overlook their importance. Investing in process improvement isnt a nice-to-have its essential. It boosts innovation, creates competitive differentiation, improves efficiency, cuts waste, and makes an organization agile.

Improvements 287

Improvements Marketing B2B Operations 287

Groove

FEBRUARY 4, 2025

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify About This Episode Is your B2B eCommerce platform flexible enough to grow as your business does? In this episode of eCommerce Masters Ethan Giffin sits down with Vance Ryan, Senior Solutions Architect at Shopware, to discuss why flexibility is a base-level requirement for B2B eCommerce operations.

B2B 289

B2B eCommerce Merchant Services Magento 289

lateshipment

FEBRUARY 28, 2025

Did you know 67% of shoppers check the returns page before making a purchase? It’s not all that surprising. After all, how many times have you navigated to a new e-commerce site, liked an item, but then hesitated wondering if you could get your money back should things go south? Youve done it, weve done it, and you best believe your customer will do it too.

Payment Services 130

Payment Services eCommerce eCommerce Platforms Shipping Costs 130

Bryan Eisenberg

FEBRUARY 18, 2025

Darwin Tanksley didnt just build a business. He built a machine. Fifteen acquisitions in a year. A workforce that believes in his vision. A balance sheet that tells the truth about success. On this weeks episode of Rock Solid, I dig into the mindset that took Tanksley from sales person to Entrepreneur of the Year. Its not just about HVAC and plumbing.

Management 130

Management Other Social Media 130

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

Shopify

My Wife Quit Her Job

FEBRUARY 12, 2025

Amazon FBA (Fulfillment by Amazon) has changed a lot over the years. Its no longer just about listing productsyou need smart strategies, efficient inventory management, and solid financial planning to stay profitable. The days of easy wins are gone. Now, youre dealing with complicated fees, tough competition from both local and global brands, and an algorithm that clearly favors paid ads over organic rankings.

Fulfillment 177

Fulfillment Management 177

Retail TouchPoints

FEBRUARY 11, 2025

Aldi plans to open more than 225 new stores this year as part of the next phase of its five -year national growth strategy. The raft of openings will mark the largest number of stores that Aldi has opened in a single year in its nearly 50 years of operating in the U.S. The new stores will open through a combination of organic growth and the conversion of select Winn-Dixie and Harveys Supermarket stores to the Aldi format.

Operations 261

Operations Marketing 261

Forrester eCommerce

FEBRUARY 4, 2025

Customer service leaders have long been promised that AI is the silver bullet for all their (many) challenges: streamlining workflows, enhancing customer satisfaction, and most importantly, reducing costs via lower call volumes. This enthusiasm has only intensified with the adoption of generative AI (genAI) in the enterprise.

Customer 244

Customer Customer Experience Omnichannel Technology 244

Groove

FEBRUARY 18, 2025

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify About This Episode How can eCommerce brands turn more website visitors into customers? In this episode of eCommerce Masters, Erik Christiansen, CEO of Justuno, shares expert insights on winning with on-site marketing. Erik explains why most brands focus too much on getting traffic but not enough on converting it.

eCommerce 237

eCommerce X-cart Marketing BigCommerce 237

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

lateshipment

FEBRUARY 28, 2025

Close to 3 billion people shop online across the world. Do all of them keep what they order? Definitely not. In fact, the return rate for ecommerce shopping is estimated around 20-30%. The reasons can range from fit or quality issues to customers simply changing their minds. At such times, e-commerce businesses are placed in a tough spot, with only two choices: to either issue a refund hassle-free and salvage the customer experience (losing revenue in the process), or deny the refund and say goo

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

365 Retail

FEBRUARY 28, 2025

Kiki & Miumiu Market is set to open its second and largest location at Lewisham Gateway, following the success of its debut store at Elephant Park. The independent pan-Asian food market has secured a 5,000 sq ft ground floor unit within the development, with plans to open in early 2025. Expansion to Lewisham Gateway The new store will be the brands largest to date, offering an extensive selection of products from East and South East Asia.

Food and Beverages 103

Food and Beverages Marketing Leisure Events 103

My Wife Quit Her Job

FEBRUARY 13, 2025

In this episode, I expose five dirty tactics Amazon uses to undercut sellers and raise prices. From sneaky fee increases to private-label knockoffs, you’ll learn how Amazon stacks the deck against small businesses. You’ll also learn how to protect your profits and navigate a marketplace built to benefit Amazon. What You’ll Learn Uncover the sneaky tactics Amazon employs that can drive up seller costs and impact their profits Learn how Amazon’s pricing strategies could be

eCommerce 156

eCommerce 156

Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. However, there remains a gap on the security side. Retailers have expanded their application portfolios rapidly, but many of their security processes are still tied to older technologies that werent designed to keep pace with modern application development.

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Retail Technology Supplies Operations 272

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

FEBRUARY 4, 2025

Driving engagement is top of mind for most digital banking leaders. Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand.

Banking 222

Banking Customer Experience Mobile Customer 222

TalkingRetail

FEBRUARY 3, 2025

When Serve Legal reviewed the 2024 compliance rates, one trend stood out. 200,000+ audits last year, spanning across all age-restricted products, revealed a pattern: compliance rates were at their lowest on weekends, especially Sunday nights.

Retail 97

Retail 97

lateshipment

FEBRUARY 23, 2025

Lets face it: returns are inevitable and sometimes messy. Whether its a case of It didnt fit or I changed my mind, returns are as much a part of online shopping as add-to-cart clicks. But heres the kicker: how you handle returns can make or break your customer relationshipsand your bottom line. Returns management isnt just about slapping a label on a packaging box and calling it a day.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

FastSpring

FEBRUARY 10, 2025

Cart abandonment is a significant challenge for online businesses, with many potential customers leaving their carts without completing their purchases. Fortunately, FastSpring offers tools and integrations to help you track and recover abandoned carts, ultimately boosting your conversion rates. Below is a step-by-step guide to using FastSpring to address cart abandonment effectively.

Payment Services 92

Payment Services Subscription Payments Demo 92

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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

B2C

My Wife Quit Her Job

FEBRUARY 11, 2025

In this episode, Toni and I discuss our exciting content and ecommerce masterplan for 2025! Were diving into some fresh strategies and trends that we believe will reshape the way we connect with our audience. Explore our vision and what it means for our brand moving forward! What You’ll Learn The latest content trends to keep your audience engaged Ecommerce strategies to boost your sales and online presence How to blend creativity with data Sponsors SellersSummit.com – The Sellers Su

eCommerce 156

eCommerce 156

Retail TouchPoints

FEBRUARY 18, 2025

With the rise of generative AI, the top of the marketing funnel is getting more complex. The digital marketing funnel from search to consideration to purchase is fragmenting into exploration across more varied digital channels, making it more challenging to capture a consumers attention and lead them where we want them to go. More and more consumers, who previously turned to Google search for product recommendations whether for your brand, category or a specific item you sell are now experimen

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Consumer SEO Marketing Information 232

Forrester eCommerce

FEBRUARY 28, 2025

Too many companies invest in CX to improve what their customers say about their experiences, rather than to actually improve those experiences. At CX Summit EMEA 2025, learn how to create better, more meaningful experiences that foster loyalty and growth.

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Improvements Customer Customer Experience B2C 195

TalkingRetail

FEBRUARY 21, 2025

An abandoned Yorkshire petrol station has re-opened with a 24-hour Premier store after a 150,000 renovation. Gulf Flush filling station in Liversedge, West Yorkshire, was shut down three years ago but been given a new lease of life by Nithu Tharmalingam.

Retail 98

Retail 98

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements