Retail TouchPoints
MAY 7, 2025
After May 2, ultra-fast fashion will be slightly more expensive. The human cost, however, remains astronomical. For years, ultra-cheap, ultra-fast fashion has rewired where and how Americans shop. Led by Chinese-founded online retailers Shein and Temu, ultra-fast fashion has succeeded in part by driving prices for trendy clothes as low as possible. Now that model is starting to fray.
lateshipment
MAY 27, 2025
Had a package mysteriously disappeared while in transit? Or a customer complaining that their order arrived shattered into pieces? If you’re nodding your head, silently remembering those dreaded moments, you’re not alone. According to Invesp, 20% of customers say they’ve received damaged products. This not only leaves you bearing the brunt of replacements or refunds but can cause a serious dent in your brand reputation.
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My Wife Quit Her Job
MAY 14, 2025
In this episode, I’m going to break down exactly why people who are likely dumber than you are killing it in business. Then, at the end, I will share with you the secret of success that I learned from running my own businesses. What You’ll Learn Why smart people tend to stay broke The number 1 reason people don’t succeed How to flip your mindset to take action Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 ye
Dynamic Action
MAY 9, 2025
Summary Retailers are having to adapt their messaging strategies in response to new tariffs. Communicating clearly about pricing changes and setting customer expectations is crucial for maintaining brand trust and conversion rates during periods of policy shifts. By using a retail intelligence platform, businesses can track competitors’ responses to tariffs, compare them to their own results, and develop intentional strategies.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Fastr
MAY 21, 2025
Personalization Isnt a Perk Its the Path to Conversion Lets clear something up: your ecommerce quiz is not here to tell me which Taylor Swift era Im in. Nope. This is about personalization with a purpose. Guided selling. A digital concierge. A 24/7 sales associate who knows exactly what your shopper wantseven when they dont.
RetailWire
MAY 20, 2025
Rite Aid filed for bankruptcy for a second time earlier this month. Despite the store’s promise to remain open despite the filing, the retailer has announced that it will be closing all locations remaining in its inventory. Here’s a full list of affected locations. A Full List of Closing Rite Aid Locations According to Newsweek , the 1,240 Rite Aid stores slated for closure include: 347 stores in California 345 stores in Pennsylvania 178 stores in New York 95 stores in Washington 60
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
Omnisend
MAY 27, 2025
Reading Time: 10 minutes Too many potential sales are lost every day due to shopping cart abandonment. Its one of the most frustrating challenges for online retailers as it represents a massive opportunity cost. When a customer adds items to their cart but doesnt complete the purchase, its a signal that something went wrong. By understanding why customers abandon their carts and implementing targeted solutions, you can recover significant potential revenue.
ROI Revolution
MAY 7, 2025
Ongoing uncertainty about the U.S. tariff landscape has caused concern and volatility for many e-commerce businesses in 2025, but ROI Revolution is helping our clients turn challenges into opportunities for strategic shifts. The marketing strategy experts on our Business Intelligence team share how real e-commerce businesses are being impacted and what brands can do now to navigate these changes.
Wiser
MAY 12, 2025
In the consumer-packaged goods (CPG) industry, seasonal retail displays are planned months in advanceoften 8 to 9 months before they hit store floors. Brands like Haribo, General Mills, and Nestl lock in Halloween promotions in Q1, ship mid-summer, and expect execution by late summer. But despite early planning, retail display execution frequently diverges from strategy.
Forrester eCommerce
MAY 28, 2025
Although details are limited with more expected to come during an upcoming earnings call, we know that a leader in the SSE market will consume a leader in the MDR market with Zscaler announcing that it intends to acquire Red Canary.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
MAY 14, 2025
From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. Organized retail crime (ORC), fraud rings, evolving regulations and other challenges all have the potential to cause significant disruption in the retail sector, and most retailers have invested considerable time and resources to mitigate them.
My Wife Quit Her Job
MAY 20, 2025
In this episode, Toni and I do a full recap of Sellers Summit 2025 while its still fresh in our minds. Were breaking down the biggest takeaways, behind-the-scenes moments, and the strategies that had everyone talking. What You’ll Learn Full Recap of Sellers Summit 2025 Secrets to skyrocketing sales Building a winning brand Scaling strategies from the best Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.
lateshipment
MAY 27, 2025
Had a package mysteriously disappeared while in transit? Or a customer complaining that their order arrived shattered into pieces? If you’re nodding your head, silently remembering those dreaded moments, you’re not alone. According to Invesp, 20% of customers say they’ve received damaged products. This not only leaves you bearing the brunt of replacements or refunds but can cause a serious dent in your brand reputation.
Bryan Eisenberg
MAY 27, 2025
What if your morning coffee had commitment issues? Hot and iced, both at once. Undecided, until you decide. Thats not just todays vibe. Its how your brain and your universe actually behave. Your brain doesnt passively receive reality. It predicts it. It guesses what comes next, then reshapes what you see, hear, and feel to match that expectation. Neuroscientists call this predictive coding.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
FastSpring
MAY 20, 2025
In todays digital-first economy, expanding into high-growth markets isnt just an opportunity for global businesses its a necessity. In recent years, digital economies have grown exponentially across Asia, Latin America, the Middle East, and Africa, and the sheer market size makes these geographies impossible to ignore. So, what can digital goods companies do to break into these markets effectively?
Forrester eCommerce
MAY 30, 2025
Salesforce, a leader in CRM applications, has announced its intent to acquire Informaticaa global leader in enterprise data managementfor approximately $8 billion. Informatica fuels Salesforces hard pivot to reinvent itself as an AI-first company and away from its CRM roots.
Retail TouchPoints
MAY 7, 2025
Online resale platform ThredUp has made a bold move in its effort to promote the development of circular retail more broadly. The company is making its resale-as-a-service (RaaS) technology free and open source, meaning that the underlying code powering its branded resale shops is now available for any company to access and use at no cost. The company also announced a host of other big plans for the rest of 2025, including the debut of a new peer-to-peer marketplace scheduled to launch by the en
RetailDive
MAY 5, 2025
Around 96% of American toy companies are small- and medium-sized businesses. Nearly half of them could shutter due to U.S. tariff policies.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
lateshipment
MAY 26, 2025
You’ve shipped your product via USPS to a customer, and then the updates stop. Days go by, and the package still hasn’t arrived. Your customer grows impatient. Now, you’re stuck answering emails, offering apologies, and possibly issuing a refund from your pocket. USPS is a well-known and reliable shipping partner. It handles over 128 billion pieces of mail and packages annually.
Ecommerce Platforms
MAY 27, 2025
I’ve been working in ecommerce for over a decade—helping brands choose the right platforms, launch faster, and grow smarter. I’ve seen Shopify evolve from a simple store builder into one of the most powerful ecommerce tools on the market. And with the launch of Shopify Horizon in 2025 , we’re looking at the biggest leap forward in how stores are designed and managed since Shopify started.
RetailWire
MAY 31, 2025
In-N-Out Burger continues its Las Vegas takeover with a confirmation that it will be opening the second-largest location in history in 2026. SF Gate has confirmed what has long been speculated: the popular burger chain has begun construction on an 8,000-square-foot indoor location with 2,500 square feet of an outdoor seating area within the massive 400,000-square-foot mixed-use complex called BLVD, which will also have stores like H&M and Puma.
Forrester eCommerce
MAY 14, 2025
Boardrooms are abuzz with meetings to tackle head on the reverberations of country-specific US tariffs on the world and the subsequent retaliatory measures from large global trading partners, such as from Canada, China, the EU, Mexico, etc. These organizations, transcending industries, are all grappling with increased costs, disrupted supply chains, and heightened uncertainty.
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Retail TouchPoints
MAY 30, 2025
Victorias Secret is the latest retailer to be hit by a cyber attack following similar incidents at Marks & Spencer , Dior , Harrods and Adidas , all this month. On Thursday the Victorias Secret website featured a message that the site had been shut down due to a security incident, however, consumer commentary online indicates that website outages may have started much earlier in the week.
RetailDive
MAY 20, 2025
The announcement came as the home improvement retailer posted a 9.4% sales gain in Q1 and reaffirmed its full-year guidance.
lateshipment
MAY 26, 2025
Imagine a customer trying to return a product on your website. They are stuck in a maze of emails, phone calls, and endless waiting. If your return process is way too complex, chances are the customer wouldnt want to shop with you again. A study by ParcelLab found that 92% of shoppers say an easy return policy affects their buying choices, while 62% say they probably won’t shop with a retailer with a bad return experience.
Ecommerce Platforms
MAY 13, 2025
Dynamically changing pricing in Shopify can feel like hacking the matrix at first. I’ve spent months helping clients implement this, testing different methods, and figuring out what actually works — and what’s a waste of time. So I put together this guide to help you skip the trial-and-error. You’ll see what works, what doesn’t, and exactly how to make Shopify show different prices without breaking everything in your store.
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
Forrester eCommerce
MAY 20, 2025
I passed a barefoot man strolling a sidewalk on a chilly day in May. His hair was short. He was clean shaven, wearing a multi-colored blanket hoody. He exuded serenity as he grounded himself in the concrete beneath his feet, granting his chi permission to exchange greetings with the earth.
Retail TouchPoints
MAY 6, 2025
Google has made headlines once again by announcing a significant shift to its approach to digital privacy. Rather than eliminating online cookies or offering users an opt-out option in Chrome, the tech giant has committed to maintaining cookies as a core part of its browser functionality. Since Google introduced the Privacy Sandbox initiative in 2019, the digital marketing landscape has undergone a significant transformation.
RetailDive
MAY 6, 2025
As small businesses brace for tariff impacts, Walmart is pairing them with mentors and showcasing their products as part of its new initiative.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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