Sat.Oct 27, 2018 - Fri.Nov 02, 2018

Are You About to Lose a Loyal Customer?


A version of this article originally appeared in 60 Second Marketer. Loyal customers are the lifeblood of your business. Rather than constantly looking for new business, it’s both easier and far more profitable to keep your loyal customers happy.

Four Unexpected Holiday Expenses Your Business Can Prepare For Now

Retail TouchPoints

By Stuart Blake, BlueVine The holiday season is the most wonderful time of the year. But if you’re a retailer, it can also be the most hectic. Despite the fact that most retailers begin preparing for the holiday shopping season the minute the previous season ends, the holiday rush always has its fair share of unpredictable moments. For business owners, that unpredictability can lead to costly expenses that may mean the difference between beating sales records and losing out to the competition.

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Stop trying to get every customer to love you

Forrester eCommerce

Very quietly last month, Path, the social media network founded by Shawn Fanning (Napster) and former Facebook executive Dave Morin, closed its doors after 18 years.

Improved Stacked Bar Charts with Tableau Set Actions


Stacked bar charts are difficult to interpret more often than not. One thing we can do is to use percentages instead of the actual values. Comparing the top and bottom segments becomes easier, but we lose track of the totals, and we still have difficulties with the middle parts.

Long B2C Sales Cycle? Use Content to Power Marketing


Think about the last time you bought a toothbrush. How long did it take you to decide which toothbrush to buy? Did you research the best toothbrush, read reviews, ask friends and family for their opinion, try the product in-store, and then finally look for the best deal online? Probably not.

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6 Brands Discuss How Amazon Pay Increases Their Customer Experience


It’s no surprise that Amazon is a major player in the ecommerce space. And for many, Amazon is the go-to… Payments

Partner Relationship Management (PRM) Comes Of Age

Forrester eCommerce

Maturing Into A Horizontal Channel Management Platform Aligned With CRM and Marketing Automation. Channel and alliance leaders are known to be good jugglers.

More Trending

The Empowered Marketer: From Ecommerce to In-Person


Some of the most successful ecommerce brands have slowly been making a change. Instead of offering products online only, many digital-native brands are now investing in pop-up shops, showrooms in key locations, and other special in-person events.

232: Facebook Chatbots – Creative Business Use Cases With Dana Tran

My Wife Quit Her Job

Today I’m thrilled to have Dana Tran on the show. Dana is someone who I randomly met at Social Media Marketing World and I must say that I’ve been super lucky when it comes to bumping into random people at conferences. Dana runs Thinktuitive where she focuses on writing content for Facebook Messenger bots. In fact, she has a premium course called Bot Essentials that helps non techie entrepreneurs build their own chatbots.

Red Hat Acquisition Gives IBM A Much-Needed Booster Shot Of Open Source And Cloud DNA

Forrester eCommerce

Yesterday, IBM announced its intention to purchase Red Hat for $34B.

Are Seasonal Pop-Ups ‘Haunting’ Abandoned Toys ‘R’ Us Stores A Good Idea?

Retail TouchPoints

The absence of Toys ‘R’ Us headed into the holiday season has created a scramble in two ways: one, to grab a larger share of the toy market, and another for additional physical space. Amazon , Walmart, Target , BJ’s Wholesale Club and Michaels.

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WHITEPAPER: Lifecycle Marketing is The Key to Long-Term Customer Loyalty


Modern-day B2C marketers realize there are new rules when it comes to winning customers over. In order to compete in an oversaturated market, you need to deeply understand the customer journey and nurture your buyers carefully to build strong relationships with your brand. In this whitepaper, we’ll break down everything you need to do to be successful at lifecycle marketing and earn your customers’ loyalty. You’ll learn: • The stages of lifecycle marketing.

MOQ – How To Get Lower Minimum Order Quantities With Suppliers

My Wife Quit Her Job

When it comes to manufacturing your own private label products, you are likely to come across the term MOQ. MOQ stands for minimum order quantity and it’s the least amount of product that a manufacturer is willing to produce for you per production run. Why do manufacturers have a MOQ (Minimum Order Quantity)? When it comes to working with factories, it doesn’t make sense for a manufacturer to produce items for you unless they can make a decent profit on the transaction.


The Automation We Need Is Not The Automation We Deserve

Forrester eCommerce

At TechEd Barcelona last month, SAP announced that its was adding Robotic Process Automation (RPA) to its software suite, starting early 2019. Two aspects of this announcement are particularly interesting.


How a 112-year old distributor transformed their business with an ecommerce chatbot


During the inaugural B2BNext conference, Hill & Markes presented on how automation is changing their customer engagement.

The 34 Marketing Principles I Live By


Can you guess how long I’ve been a marketer? 7 years? Maybe 10? Guess again. I’ve been a marketer for 18 years now. That’s a long time… And funny enough, I’ve also been an entrepreneur for the same amount of time as I’ve never really held a “corporate” job.

A Handy Dropship.Me Review: Everything You Need to Know

Ecommerce Platforms

Running a successful e-commerce store is a heck of a lot easier when you have the right plugins installed. This is where comes into its own. In light of this, we've put together a comprehensive review- so you can decide whether this resource is right for your business.

Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester eCommerce

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide.

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The march of the up-and-coming retailers

Retail Technology Review

InternetRetailing and Ingenico Group, the seamless payments solutions provider, have partnered to provide what they describes as unique insight into British retail – beyond the best-known high street names. Data Capture Internet Retailing

Buying Time

Rishi Rawat

Have a look at your site data. You’ll find a majority of visitors spend comically low time on the site. Typically under 3 minutes. Think about your own behavior. How much time do you typically spend on new sites? Are you going to read this whole article?

Affiliate Marketing for Ecommerce: 10 Ways to Boost Your Sales

Ecommerce Platforms

For ecommerce business owners, it’s hard to ignore the power of affiliate marketing. By 2020, U.S. affiliate marketing spending is expected to rise to $6.8 billion.

How To Fail And Not Get Fired

Forrester eCommerce

For years now we’ve been promoting the concept of “fail fast” like failure is awesome, something to aspire to. In many ways, it is. Thomas J. Watson Sr, the Chairman of IBM in its industrial heyday, advised “If you want to succeed, double your failure rate.”


Half of global wholesalers feel threatened by manufacturers selling direct

Retail Technology Review

More than half of global wholesalers have witnessed manufacturers sell directly to end customers driving the disintermediation of the traditional supply chain model and increasing competitiveness between traditional partners, according to new research. Critical Issues Retail Supply Chain Internet Retailing

7 Simple Ways to Use Scarcity Marketing & Urgency Marketing to Drive More Sales

Bootstrapping Ecommerce

In this article, we review scarcity marketing and urgency marketing tactics and offer 7 simple ways to use them to drive more sales. The post 7 Simple Ways to Use Scarcity Marketing & Urgency Marketing to Drive More Sales appeared first on Bootstrapping Ecommerce. Conversion Optimization

API-first commerce: Why it’s OK to lose your head


In an effort to differentiate and compete, top brands are choosing a best-of-breed architectural approach due to the inherent limitations of monolithic commerce applications. As a result, headless API-first commerce is gaining momentum and traction across many industries.

How To Navigate The Corporate And Startup Dance

Forrester eCommerce

(By Carl Doty at Forrester Research and Nader Ghaffari at Venture Scanner) Successfully engaging with the startup community will not only give corporations a competitive advantage but can also mean the difference between future relevance or demise.

UK retailers must seize cross-border opportunity to succeed in a post-Brexit world, says Tryzens

Retail Technology Review

Although Brexit anxiety has led to a slowdown in consumer spending, eCommerce specialist Tryzens sees a bright future for British retailers, after a report released by Paypal has placed UK retailers at the top of the list of countries that foreign buyers purchase goods from online. Critical Issues Retail Supply Chain Internet Retailing

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The impact of Amazon badges on traffic and conversion


Scroll through any Amazon search results page and you’re bound to see products with the “Amazon’s Choice” and “Best Seller” badges. How do these badges influence shoppers and why should every brand seek to win them?

Salehoo Review 2018 – Wholesale and Dropshipping Supplier

Ecommerce Platforms

If you are reading this review of Salehoo then it's very likely that you are considering setting up a dropshipping or wholesale model for your ecommerce business. And why not? Firstly, dropshipping allows you to reach out to suppliers, who fulfil and ship those orders directly to your customers.

The Top Mistakes That Will Haunt Your Digital Projects

Forrester eCommerce

I’ve been waiting for today to use a Halloween-themed title to promote a topic Chris Condo and I have been discussing for a long time: the most common missteps we see clients make in their digital services projects.

Touch, try and buy; retailers must create an omnichannel shopping experience to survive, BigCommerce study reveals

Retail Technology Review

New research by BigCommerce, the ecommerce platform for fast-growing and established brands, reveals that convenience, price and speed of delivery are front of mind for UK shoppers whilst further illustrating the global impact of Amazon’s marketplace. Critical Issues Internet Retailing Retail Supply Chain

6 Ways to Prepare Your Email Marketing Before the Holidays


The holiday season is near, which means email marketers are already planning to send out their holiday campaigns. According to “this holidays season is projected to rake in $123. The post 6 Ways to Prepare Your Email Marketing Before the Holidays appeared first on Webbula.

Are Marketplaces Worth The Cost?


I was chatting with a colleague the other day, and he asked me an interesting question: “Do sellers ever complain about the fees required to sell on a marketplace?” ” It’s a question with lots of angles, but I knew my answer almost immediately. The answer is… yes, but really no. Fact: marketplace selling is hard. There are lots of things about which sellers can, and do, legitimately complain.

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Amazon Continues To Lean Into Its Advertising Business

Forrester eCommerce

It’s unbelievable how much attention Amazon Advertising now gets. Prior to 2018, very few media outlets or Forrester clients even spoke about Amazon’s ad products.


Strange bedfellows? Legacy retailer and disruptive brand partnerships are on the rise.

Steve Dennis

As the middle continues to collapse —and many well established retailers struggle to move from boring to remarkable —brands must continually seek new ways to become unique, more intensely relevant and truly memorable. One strategy that seems to be picking up steam involves so-called digitally native brands creating alliances with much larger legacy retail companies.

The Most Common Coupon Strategy Mistakes (And How to Avoid Them)


Incentivized discounts can seem like a magic bullet when it comes to boosting sales. In a previous article, we even highlighted the ways to effectively implement a coupon strategy. However, while lowering prices can certainly help, it is vital to implement incentives in a methodical manner.

Worldpay Review- Complete Digital Payment Ecosystem?

Ecommerce Platforms

This Worldpay review evaluates the entire Worldpay payment ecosystem- it discusses its features, functionalities, pricing and possible drawbacks. Not so long ago, cards were at the center of digital payments. We mentioned Visa and MasterCard every time we discussed paperless transactions.