lateshipment
FEBRUARY 1, 2025
Returnsthe dreaded R word for e-commerce businesses. Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). But what if there was a way to turn this logistical headache into a competitive advantage?
Retail TouchPoints
FEBRUARY 4, 2025
The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.
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Forrester eCommerce
FEBRUARY 4, 2025
Customer service leaders have long been promised that AI is the silver bullet for all their (many) challenges: streamlining workflows, enhancing customer satisfaction, and most importantly, reducing costs via lower call volumes. This enthusiasm has only intensified with the adoption of generative AI (genAI) in the enterprise.
Groove
FEBRUARY 4, 2025
Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify About This Episode Is your B2B eCommerce platform flexible enough to grow as your business does? In this episode of eCommerce Masters Ethan Giffin sits down with Vance Ryan, Senior Solutions Architect at Shopware, to discuss why flexibility is a base-level requirement for B2B eCommerce operations.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
RetailWire
FEBRUARY 5, 2025
The broccoli recall affects products sold in 20 states.
TalkingRetail
FEBRUARY 3, 2025
When Serve Legal reviewed the 2024 compliance rates, one trend stood out. 200,000+ audits last year, spanning across all age-restricted products, revealed a pattern: compliance rates were at their lowest on weekends, especially Sunday nights.
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ROI Revolution
FEBRUARY 3, 2025
What is Conversions with Cart Data? Conversions with Cart Data (CWCD) is a Google Ads tagging feature that sends data to Ads regarding which products are purchased after a consumer clicks on a shopping ad. Within Google Ads, conversions and conversion value are only tied to the product that is clicked. CWCD gives you access to a new “revenue” metric in Google Ads reporting, and that metric is tied to the product or products that were actually purchased, no matter what item was clicke
Salsify
FEBRUARY 5, 2025
Every product has an origin story. Before it lands on store shelves or a consumers doorstep, it traverses various touch points across an increasingly complex supply chain.
365 Retail
FEBRUARY 3, 2025
Co-op has relaunched its Queen Street, Exeter store following an eight-week transformation, marking the first of 80 major store refurbishments planned for 2025. The project is part of the retailers broader strategy to grow its convenience business, which also includes the opening of up to 75 new stores across the UK this year. The refurbished store features a fresh new look with an enhanced range of fresh and healthy produce, an expanded selection of food-to-go and meal deals, and a focus on Fai
Retail TouchPoints
FEBRUARY 4, 2025
Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. In response, retailers including Sephora and Rent the Runway signed on to the 15% Pledge in June 2020 , which called for retailers to reserve 15% of their shelf space for Black-owned brands.
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Forrester eCommerce
FEBRUARY 4, 2025
Driving engagement is top of mind for most digital banking leaders. Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand.
lateshipment
FEBRUARY 1, 2025
For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. Did you know that a staggering 30% of all online purchases are returned, compared to just 8.89% for items bought in physical stores? That’s a lot of virtual boomerangs making their way back to retailers. But here’s the kicker: 92% of consumers say they’d buy again if the return process is easy.
Dynamic Action
FEBRUARY 7, 2025
Summary Not all retail technology is created equal. To stay ahead, retailers need a solution with real-time, high-quality data, connected insights, advanced AI, and actionable intelligence to drive smarter decisions and better results. EDITED’s True Retail Intelligence solution is unique in four critical areas that all retailers should consider before selecting retail technology for their business.
Retail TouchPoints
FEBRUARY 4, 2025
JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing durable goods and bulk items. The website offers small businesses and nonprofits access to JCPenneys vast catalog of brands, including St. Johns Bay, Liz Claiborne and Worthington , and products spanning home, footwear and apparel categories.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
Forrester eCommerce
FEBRUARY 3, 2025
Couldnt make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts responses to some of the most pressing attendee questions about the year ahead.
FastSpring
FEBRUARY 4, 2025
FastSpring CMO David Vogelpohl was recently a guest on The Heres Waldo Podcast a podcast that features top visionaries and creatives in the video game industry to discuss how direct player engagement and a strong D2C strategy can help drive growth. Here are just a few of the helpful tips for game publishers that David and host Lizzie Mintus dive into in the episode: Key mobile game industry insights such as regulatory shifts and emerging trends.
Wiser
FEBRUARY 4, 2025
For years, the home improvement industry has been defined by durability, craftsmanship, and the promise of doing the job right. These principles resonate deeply with seasoned homeowners and professionals. However, theres a seismic shift happening, driven by younger generations of consumers who are reshaping the market with a different set of priorities.
TalkingRetail
FEBRUARY 4, 2025
Scottish independent retail chain PGNJ Group has reached a milestone in its ongoing support for Glasgow charities, with total donations now exceeding 20,000. Through its stores and Nisas Making a Difference Locally (MADL) initiative, the retailer raised over 8,000 last year alone.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Forrester eCommerce
FEBRUARY 5, 2025
Read this Forrester blog post for key insights from the latest report about how genAI is transforming commerce search solutions.
365 Retail
FEBRUARY 3, 2025
Cambridge Satchel has opened its fourth UK store in Windsor Royal, further strengthening its retail footprint. The 46.2 sqm space, housed in the Grade II listed Windsor Royal Station, marks the brands most ambitious store design to date. Art Deco-inspired design enhances the Windsor store Under the leadership of CEO Carine de Koenigswarter, the new stores design has been crafted by Atelier A&D, drawing inspiration from the Art Deco movement.
RetailDive
FEBRUARY 3, 2025
The University of Michigan recorded a 10% year-on-year drop, and other data found sentiment hit a four-month low.
TalkingRetail
FEBRUARY 4, 2025
Ferrero UK has unveiled Tic Tac Two. The latest innovation is sugar-free and aims to bring a 'fresh twist to the iconic brand' with three contrasting flavour combinations, Raspberry & Lemon, Strawberry & Lime and Fresh & Mild Spearmint.
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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.
Forrester eCommerce
FEBRUARY 7, 2025
Ask business leaders why they are investing in AI technologies, and the answer is often emphatic and clear: its about efficiency. In Forresters 2025 B2B Brand and Communications Survey, 86% of marketing leaders said efficiency was the likeliest impact of AI technologies. Will AI Bring About A New Industrial Revolution?
lateshipment
FEBRUARY 6, 2025
A customer lands on your e-commerce store, browses your products, adds an item to their cart, hits “buy now,” and completes the payment. It feels like the finish line, right? Hold on, in reality, that’s just the starting gun for another race: the post-purchase journey. Post-purchase journeys are focused on getting that product into your customer’s hands, supporting them as they experience it, handling returns if things don’t quite work out, and ultimately, building
RetailDive
FEBRUARY 5, 2025
In the first major purchase of its kind for the company, the retailer tapped a Texas firm to lead redevelopment of the 1.2 million-square-foot property.
TalkingRetail
FEBRUARY 4, 2025
Cadbury has introduced Cadbury Dairy Milk Made to Share range, twelve limited edition on-pack designs for its 180g and 95g PMP bars.
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
Forrester eCommerce
FEBRUARY 4, 2025
GenAI isnt just generating captivating visuals; its changing how businesses scale creativity, engage audiences, and develop entirely new products.
lateshipment
FEBRUARY 6, 2025
A customer lands on your e-commerce store, browses your products, adds an item to their cart, hits “buy now,” and completes the payment. It feels like the finish line, right? Hold on, in reality, that’s just the starting gun for another race: the post-purchase journey. Post-purchase journeys are focused on getting that product into your customer’s hands, supporting them as they experience it, handling returns if things don’t quite work out, and ultimately, building
RetailDive
FEBRUARY 4, 2025
The layoffs, which represent up to 11% of its global workforce, arrive alongside a restructuring plan that extends into the C-suite.
TalkingRetail
FEBRUARY 4, 2025
Since issuing body cameras to employees, Poundland has reported a decrease in incidents, including an 11% drop in violence against store employees and a marked reduction in shoplifting and theft.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
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