RetailDive

JULY 11, 2022

Online shopping is expected to grow despite concerns about inflation and a potential economic downturn, according to FTI Consulting.

eCommerce 140

eCommerce 140

Forrester eCommerce

JULY 14, 2022

Customer Success is a critical business function and plays an essential role in building trust with customers as a strategy for retention.

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Customer B2B 370

My Wife Quit Her Job

JULY 11, 2022

Today I’m thrilled to have Liran Hirschkorn on the show. Liran is the founder of Incrementum Digital where he helps Amazon sellers grow their businesses. Over the years, he’s helped many clients grow to 8 and 9 figures and he has his finger on the pulse of Amazon. In this episode, we talk about the latest strategies to maximize Amazon sales.

Books 243

Books Other eCommerce 243

Retail TouchPoints

JULY 12, 2022

Augmented reality tech is nothing new — in fact, it’s been around since 1968 (surprising, right?). And yet, it’s only in recent years that AR has begun to reach its full potential. Advancements in the tech itself and the growing ubiquity of smartphones have converged to create a whole host of new applications for AR outside the realm of gaming — and one of the biggest arenas is commerce.

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Apparel eCommerce Toys Omnichannel 363

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

BigCommerce

JULY 15, 2022

On the heels of Outdoor Retailer in Denver, the BigCommerce team went to CommerceNext in New York City and left…

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BigCommerce Outdoor Retail Events 328

Forrester eCommerce

JULY 11, 2022

We track the details of the digital experience services of 66 agencies, consultancies, and technology service providers, and we recently evaluated 14 of the most significant in The Forrester Wave™: Global Digital Experience Services, Q2 2022. The service provider best suited to your needs could be a boutique or a global giant. But which? In our […].

Technology 370

Technology Customer 370

Retail TouchPoints

JULY 15, 2022

Instacart has announced a number of promotions to its C-suite and the creation of two new senior leadership positions — Chief Business Officer and Chief Architect — in order to better position the business toward its ambition of becoming a full-service grocery technology company as readies to IPO. “As we reimagine the role that Instacart has to play — as an enablement platform for our retail partners and pioneer for the industry — ensuring our teams are set up for success has never been more imp

Technology 332

Technology Subscription Blog Retail 332

Ecommerce Platforms

JULY 11, 2022

If you're looking for a way to sell your online courses effectively, then you're in the right place! What you need is one of the following best online course platforms of 2022. But hold your horses ??. Before we tell you all about them – and why we think the lineup listed here is the absolute first league of what's available – let's first discuss who these best online course platforms are meant for , and what to look for when picking your ideal one.

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Payments Payment Services Download Beauty and Health 249

Forrester eCommerce

JULY 11, 2022

Drum roll, please! After a few intense weeks of processing and judging submissions, we are now at an exciting moment! Announcing the seven semi-finalists among those companies nominated for the prestigious Forrester Enterprise Architecture Award 2022 for North America! Without further ado, the semi-finalists are (in alphabetical order): Arch Insurance Group Inc.

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Customer 369

My Wife Quit Her Job

JULY 9, 2022

To compete with industry giants like QVC and HSN, Amazon launched its own live streaming platform called Amazon Live on February 7, 2019. As an Amazon Live streamer, you can go live as often and whenever you want with the Amazon Live Creator app and customers can follow your brand. Live streams appear on the Amazon.com/live page, your brand’s product pages and various placements where Amazon shoppers browse.

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Customer 219

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Retail TouchPoints

JULY 14, 2022

With the freight train of inflation not looking set to slow down anytime soon, Lowe’s wants its customers to know it’s possible decorate their homes without breaking the bank. The home improvement retailer has debuted a new series of décor curations from a collective of three style experts known for their budget-friendly styles. The Lowe’s Bargainistas curations are part of the retailer’s House of Style content series , designed to inspire “style for every style.”.

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Banking Improvements Customer Retail 312

Ecommerce Platforms

JULY 14, 2022

If you’re keen to launch your own creative business with the help of print on demand technology, then you’re in the right place. These days, there are plenty of companies out there to help business leaders create and sell the products they love. Print on Demand companies, like RedBubble and Teespring give business leaders the opportunity to create their own products to sell to customers, without having to worry about things like designing and shipping items themselves.

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Shipping Costs Payment Services Shipping Payments 211

Forrester eCommerce

JULY 12, 2022

Artificial intelligence applications are beginning to hit their stride, delivering end-to-end experiences for customers and employees that match or exceed human capacities. To help enterprises decide which AI/machine-learning (ML) platform to invest in, Forrester evaluated vendor platforms offered by Amazon Web Services, C3 AI, Cloudera, Databricks, Dataiku, DataRobot, Google, H2O.ai, IBM, Microsoft, Palantir, RapidMiner, RStudio, […].

Customer 365

Customer 365

ROI Revolution

JULY 11, 2022

Between website SEO , ecommerce blogs, email marketing, and conversion rate optimization , one thing remains clear: Content is still king. And optimizing your content is paramount to your brand’s success. We conducted a survey of 170+ digital marketing professionals to get a clear picture of the current ecommerce landscape. In this article, we’ll dive into the data to learn about the content that may resonate the most with your audience and offer content marketing tips to leverage di

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Blog White Paper SEO Marketing 158

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Retail TouchPoints

JULY 15, 2022

Amazon is growing its UK workforce with the addition of 4,000 new jobs in corporate and technology fields , increasing the company’s permanent workforce in the region to 75,000. Over the last three years Amazon has created 40,000 new jobs across the UK. The new positions will support both Amazon and Amazon Web Services (AWS), with a focus on software development, product management and engineering, in addition to operations teams jobs in fulfillment centers, sort centers and delivery stations.

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Fulfillment Management Operations Technology 306

Ecommerce Platforms

JULY 14, 2022

Have you reviewed your finances and feel you could manage your money better? For example, maybe you've split your banking across different online platforms depending on the use case, such as day-to-day transactions, savings, or investments? And now perhaps you're looking for a comprehensive solution? With that in mind, today, we’re focusing on one digital banking option: Monese.

Banking 181

Banking Payment Services PayPal Mobile 181

Forrester eCommerce

JULY 11, 2022

Technologies such as cloud computing or energy consumption monitoring only marginally support sustainability efforts in traditional IT. How can R&D units and innovation leaders make the innovation process more environmentally friendly?

Technology 364

Technology Information 364

lateshipment

JULY 15, 2022

The Importance of On-time Delivery. On-time deliveries are a business’ best practice. Yet they do not captivate customers like same-day delivery or free shipping promises do. However, failing to make on-time deliveries gives you a bad reputation. But.but…keeping deliveries on time is not so easy, given that on-time delivery is in the hands of your shipping partner.

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Retail TouchPoints

JULY 15, 2022

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. But the retailers that invested in omnichannel capabilities were able to adapt and survive. For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand.

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Omnichannel Shipping Costs Fulfillment Gifts 305

Ecommerce Platforms

JULY 9, 2022

The debate of whether to use Shopify POS Lite vs Pro is a common one for companies planning on taking their Shopify website sales offline. Most people know Shopify is one of the most popular ecommerce website building tools on the market. With Shopify, you can build a comprehensive online shopping experience, complete with a custom checkout, a host of professional templates, and a range of payment options.

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POS Shopify Payment Services Shipping Costs 180

Forrester eCommerce

JULY 15, 2022

Learn how to create a scalable data culture in your organization in this sneak peek of our upcoming Technology & Innovation North America event.

Events 370

Events Technology Customer Data Customer 370

lateshipment

JULY 12, 2022

Creating a positive experience via great customer service impacts how your audience perceives your business. It not only impacts your existing customers but influences your prospective customers as well. Many consumers do brand research and read online reviews before committing to a business. Negative comments from dissatisfied customers could drive potential customers to your competition.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Retail TouchPoints

JULY 11, 2022

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. Revolutionary even. This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and accomplishes everything faster than ever.

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Customer Experience Social Media Customer Live Chat 305

Wiser

JULY 11, 2022

Any retail business without a solid strategy is bound to fail. It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Several factors need to be considered so you can get shoppers to the shelf and making purchases.

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Social Media Retail Customer Loyalty Consumer 146

Forrester eCommerce

JULY 14, 2022

On July 6, 2022, The Travelers Property Casualty Company of America (Travelers Insurance) filed a suit in Illinois Federal Court against International Control Services, Inc (ICS) asking for policy rescission and declaratory judgment against ICS. Travelers alleges that ICS misrepresented its use of multifactor authentication (MFA) on its policy application, which should be sufficient legal […].

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Travel Management 195

UpSellIt

JULY 13, 2022

Today more than ever, personalization is the key to optimizing the user experience and driving sales and brand loyalty. Leveraging data collection to create a personalized experience is an important aspect of strategic marketing. Segmentation is a means of categorizing that data in order to guide campaign direction. Segmentation helps companies organize their audience into smaller categories, allowing for more effective brand communication.

Information 138

Information Social Media Improvements Marketing 138

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The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

Consumer

Retail TouchPoints

JULY 13, 2022

Secondhand furniture reseller Kaiyo has introduced its services on the West Coast with a launch in Los Angeles following its generation of $36 million in Series B funding. This most recent round brings the company’s funding to nearly $50 million , which will support Kaiyo’s expansion beyond Northeast U.S. cities including New York, Philadelphia, Baltimore and Washington, D.C.

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Payment Services Sporting Goods Apparel Consumer 297

Salsify

JULY 12, 2022

The demand from global consumers is apparent: They want personalized shopping experiences — and brands and retailers must have a clear strategy to create them.

Download 147

Download Retail eCommerce Consumer 147

Forrester eCommerce

JULY 14, 2022

The speculation has been swirling for months that Netflix was getting into the ad business. We’ve long seen this as necessary for Netflix, and have been clear about the upside, so no big shock there. What IS notable is the news that Netflix chose Microsoft as its adtech partner. Why Microsoft? Microsoft’s acquisition of Xandr, announced […].

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B2C Customer Marketing 195

FastSpring

JULY 15, 2022

When you sell around the world, there are more opportunities for growth. But there’s also more complexity. One big complication is sales tax, GST, and VAT: consumption taxes you’re expected to charge your customer and remit on their behalf. So what are your options when it comes to tax collection and compliance? In a one-hour webinar, we covered the four main ways that SaaS companies handle global sales taxes.

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Payment Services Management B2C Webinar 117

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail