Sat.Dec 24, 2022 - Fri.Dec 30, 2022

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The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

Retail TouchPoints

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice.

Customer 102
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2023 Consumer Trend Forecasting | Salsify

Salsify

Trend forecasting is an art form that requires analyzing what’s already happened to predict what’s next.

Arts 78
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E-commerce SEO: The Definitive Guide for Small Businesses?

VTNS Solutions

There are over 26 million e-commerce sites across the globe and counting.

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Mastercard: Retail Sales Up 7.6% During Holiday Season

Retail TouchPoints

retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. 24, 2022, according to preliminary Mastercard SpendingPulse data. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment.

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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AI could again make big strides in 2023, but regulation may be coming

Retail Wire

Much of the opposition to AI innovation in 2022 was over the emergence of art-modeling technology like Stable Diffusion and Lensa, which not only threatens the livelihoods of artists but can pull off chillingly deceptive deepfake simulations.

Arts 52
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How to Design an Online Course in 2023

Ecommerce Platforms

Learning how to design an online class is much like preparing a curriculum when teaching students in a physical classroom. There’s a teacher, course structure, assessments, and communications between the teacher and students.

Hobbies 160

More Trending

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Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out?

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What Is Good Customer Service? What Modern Consumers Expect | Salsify

Salsify

As far as marketing concepts go, the benefits of providing top-tier customer service are, generally speaking, pretty easy to understand. Anyone who has made a purchase or two of their own can grasp why a customer would generally prefer to do business with the companies that treat them best.

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Digital ad spend in November declined for first time since 2020

Retail Dive

The 4% year over year dip in digital is joined by an 8% decline in overall ad spend for the month, per findings from Standard Media Index

Retail 91
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Amazon Returns: The Complete Guide For Amazon Sellers

My Wife Quit Her Job

Amazon has a reputation for being one of the world's most reliable and consumer-friendly retail companies, and their flexible return policies encourage customers to shop confidently. But product returns can have a negative impact on sellers trying to make money on Amazon.

Article 156
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How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.

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The Ongoing Battle to Protect Consumer Payment Card Data

Retail TouchPoints

Buying goods online is second nature to most of us. Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system.

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Delivering More Value Through Empowered Teams

Forrester Digital Transformation

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks!

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The Backroom: Ushering in the new year with Doug Stephens

Retail Dive

What retailers should know about the realities of the metaverse and more futuristic observations from the retail prophet

Retail 81
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5 Tips For Setting Goals That Work For You

The Retail Doctor

The start of a new year is a great time to set a new direction. Whether you had a ? year, prepare yourself for 2023. Do you dread the pressure of setting goals, only to feel like you failed when they’re not achieved?

Retail 82
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7 Ways to Supercharge Your ABM Strategy with Real-Time Intent

Streaming real-time intent is a homerun for marketing and sales’ account-based marketing (ABM) strategies. With real-time buyer insights, you can be first-in-line to provide solutions and lead better, hyper-personalized conversations.

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Food Lion Donates 5.4 Million Meals to Families in Need

Retail TouchPoints

Food Lion and its customers helped provide 5.4 million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign.

Banking 99
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Hootsuite Unveils the Top Social Media Marketing Trends for 2023

Digital Doughnut

Hootsuite launches its seventh annual Social Trends report, helping marketers inform and bring to life strategies around social marketing, social commerce and social care in the New Year. Ecommerce, Innovation & Trends, Research, Social Media, Technology

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Ames Department Stores will be back in 2023

Retail Wire

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023.

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How Much Do Franchise Owners Make?

Korona

The idea of starting or buying a franchise is attractive for many reasons: being your own boss, investing in your community, and earning a lot of money as a franchisee. But how much do franchise owners make?

POS 52
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Learn Today, Sell Tomorrow: Increasing ROI & Conversions Through Search Metrics

Search metrics can drive conversion by helping website owners, and marketers learn from their online visitors. The data provided by an onsite search engine can help personalize the eCommerce experience and turn a visitor into a repeat buyer.

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Adidas Opens First TERREX Outdoor-Lifestyle Store in Canada

Retail TouchPoints

Adidas has brought its TERREX outdoor brand to Vancouver, British Columbia’s Kitsilano neighborhood with a new brick-and-mortar store. While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person.

Outdoor 97
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Understand The State Of Central Bank Digital Currencies In Asia Pacific

Forrester Digital Transformation

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs.

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AI Content Detector

Shopping Signals

We’ve compiled a list of the best, most prominent AI content detection tools. You can jump straight to that list now if you’d like.

SEO 52
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How To Write A Balance Sheet

Korona

No matter how big or how small, all retail companies must utilize some accounting to track their profitability and viability. Indeed, there are some essential assessments to be performed by every type of business. One of these assessments is a balance sheet.

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Digitizing Logistics: Harness the Power of Data in 4 Steps

Entering a new demand gen position in a volatile market is nerve-wracking. In demand generation, data is essential for knowing who you should target and how. In this eBook, you’ll learn how to identify and target your ideal prospects using different types of data.

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Walmart, Home Depot and Gap Execs Honored by NRF Foundation

Retail TouchPoints

The NRF Foundation has named five retail execs to its list of People Shaping Retail’s Future 2023. The honorees will be celebrated at the 2023 NRF Foundation Honors on Jan. 15, 2023 at New York City’s Marriott Marquis Times Square.

Retail 93
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Twitter Needs Advertisers, But Advertisers Don’t Need Twitter

Forrester Digital Transformation

The advertising community is giving Twitter more oxygen than it deserves since Elon Musk took over. The reality is that Twitter has never been a critical media channel in the overall media mix, comprising just 1.3% of 2022 digital ad spend based on Forrester’s 2022 Advertising Forecast, US.

Channel 52
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Is AliExpress Legit? How to Avoid Scams & Shop Smart

eCommerce CEO

If you’re thinking about shopping with AliExpress for the first time, you may be wondering, “Is AliExpress legit?” ” Worry not – we’re here to help. Read more. Product Research

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How to Use Your Email Signature for More Than Just Your Contact Information

Digital Doughnut

Do you ever feel like your email signature is nothing more than a digital business card? If so, you're not alone. In fact, most people only use their email signatures to list their name, job title, company, phone number, and email address. B2B, Customer Experience, Email & eCRM

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The Headless (CMS & Search) eCommerce Hunt

Speaker: Jonathan Meyer & Jonathan Read

Headless CMS is redefining the way online content is presented. But don't worry––it’s not nearly as spooky as it sounds. Connect with Hawksearch’s Jonathan Meyer, joined by Sitefinity’s Jonathan Read, where the pair will define Headless CMS, the benefits it offers, and outline its eCommerce potential,

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Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it.

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My 2022 Airing Of Grievances And Feats Of Strength

Forrester Digital Transformation

In the spirit of Festivus, I’m airing my grievances and demonstrating my feats of strength. I don’t know about you, but I didn’t enter 2022 with a full tank. I started the year by joining the hordes of people revenge-travelling / shopping / connecting / renovating (I know!).

Travel 52
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Despite uncertain economy, 2022 was marked by sizable acquisitions

Retail Wire

Retail 52
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The Ultimate Guide to the Benefits of Using IoT in Business

Digital Doughnut

Here you can learn how to take advantage of the benefits of using IoT in your business and make better decisions with the data they provide. B2B, Technology

B2B 52
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16 Go-to-Market Plays for Your Entire Sales Funnel

After gathering some of the best go-to-market plays from our own B2B sales and marketing pros, we've package them here for you. Try one of these 16 plays in your next salesflow or as inspiration for your next winning sales engagement strategy.