Sat.Oct 06, 2018 - Fri.Oct 12, 2018

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Climate Change Is Transforming Business

Forrester eCommerce

It may not seem like it yet, but climate change is altering the world so drastically that all enterprises will need to undergo a transformation to avoid going extinct. Earlier this week, the UN’s Intergovernmental Panel on Climate Change (IPCC) reported (with high confidence) that at the rate we’re going, global warming of 1.5°C is likely […].

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15 Cart Abandonment Email Examples that Really Work

Optimizely

How many of your shoppers abandon their carts? While the number varies widely depending on the business, the product price point, and the industry, cart abandonment an issue for every single ecommerce brand. Even if your checkout process is flawless and your cart abandonment rate is low, you should always work to win back those buyers with the right cart abandonment email strategy that drives urgency.

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Cause Marketing Can Drive Shopper Loyalty — But Only When It’s Sincere

RTP blog

By Bryan Wassel, Associate Editor Several recent articles I’ve written have touched on the importance of corporate responsibility. Shoppers, particularly among younger generations, increasingly will flock to retailers and brands that support a cause. The chosen purpose can be social, environmental or political; it can be a long-term commitment or pop up in reaction to recent news — but the one unbreakable rule is that the support must be perceived as authentic.

Marketing 150
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The World of Chatbots: Customer Service, Business Automation & Scalability

BigCommerce

80% of businesses say they currently use or are planning to use chatbots by 2020. 50% of customers say they are more likely to shop if chat is available. Chatbots range from Facebook bots in messenger to on-site bots via tools like Drift.

Customer 375
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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What’s At The End Of The B2B Buyer’s Journey? Advocacy!

Forrester eCommerce

Personas and journey maps have become key tools for the modern marketer. As my colleague Lori Wizdo expertly explains: It is the job of marketing to guide the buyer through the buying journey. Becoming a journey marketer is essential in this digital age. (Lori can help you get there – check out her workshop at […].

Workshop 367
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The Empowered Marketer: Winning with Subscription Box Marketing

Optimizely

The popularity of subscription boxes isn’t slowing down. There are boxes for everything from foods to wines to clothes to makeup. Consumers love them because they’re a great way to discover new products. Ecommerce business leaders love them because of the reliable monthly recurring revenue. But because subscription boxes are such a successful business model, the market has also gotten far more competitive.

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BigCommerce Launches Amazon Product Catalog Import Support, Reducing Manual Error and Saving Sellers Hours of Work

BigCommerce

There’s no denying that Amazon represents a massive opportunity for ecommerce brands to reach customers at scale.

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When Trains Start Running Late: Japan’s Digital Awakening

Forrester eCommerce

I love going to Japan where everything works flawlessly and where customer obsession, or “omotenashi”, is deeply engrained into the culture of every institution: this is where, for instance, train operators apologize when their trains leave the platform 25 seconds earlier than schedule. It’s also an economy stifled by a widespread risk averse culture, a […].

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Introducing Marketing Unboxed: A New Video Series from Zaius

Optimizely

You can’t beat the excitement of opening a package. But what if you could combine the joy of unboxing something new with a deep dive into the marketing behind the ecommerce brand? If that sounds like fun to you, you’re our kind of marketing nerd. As you might’ve guessed from the video above, we’re sitting on some pretty exciting news here at Zaius.

Marketing 150
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Amid Record Low Unemployment, How Can Retailers Combat Amazon’s Wage Hike?

RTP blog

With the unemployment rate reaching 3.7% in September 2018 — the lowest rate since December 1969 — retailers are likely feeling the heat to fill positions with qualified candidates. Now, that pressure has been amplified: Amazon raised its minimum wage to $15 per hour and is lobbying for an increase in the U.S. federal minimum wage, signaling to the rest of retail that it’s time to pony up.

Retail 150
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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How To Pick A Career That Makes You Happy (Without Getting Pressured Into It)

My Wife Quit Her Job

For most of us, our choices in life are heavily influenced by our environment. We are born into a society that tells us what we want in a career and we’re often too young to know any better. We are given a set of rules and goals at an early age, and these rules often determine our path in life. For example, I was born into a strict Asian household where I was expected to excel academically.

eCommerce 156
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Digital Transformation: Why Culture Is So Key

Forrester eCommerce

I am really honored to have represented Forrester in the jury of the eCAC40/Les Echos Index measuring the digital maturity of the largest French companies quoted at the French Stock Exchange (CAC 40 Index). The results are as follows (TOP 10 only): SOCIETE GENERALE TOTAL SCHNEIDER AIRLIQUIDE ORANGE BNP ATOS ENGIE AXA SAINT GOBAIN What […].

Marketing 330
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What the History of Retail Can Teach Us About Achieving Ecommerce Success

BigCommerce

I’ve been a student of retailing since I was 12.

Retail 261
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A Guide For Retailers Seeking To Effectively Manage Third-Party Risk

RTP blog

By Fred Kneip, CyberGRX Business expansion and growth are standard signs of a healthy economy, however such rapid advancement often goes hand in hand with company outsourcing — one of the major entry points that leave retailers vulnerable to data compromise. As brands outsource tasks and services to support their growth, they also share and exchange data with third-party vendors.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How to Make a Product & New Brand: Blueprints for Success

Bootstrapping Ecommerce

In this guide, you'll learn how to make a product & create a brand strategy that will elevate your ecommerce business from the crowd. The post How to Make a Product & New Brand: Blueprints for Success appeared first on Bootstrapping Ecommerce.

eCommerce 161
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SaaS Industry Ecosystems Will Be The Next Frontier In SaaS

Forrester eCommerce

Nearly 20 years after SaaS giants such as Salesforce and NetSuite made their foray into the world of enterprise applications, we still see SaaS disrupting the traditional software world at a fast pace.

Marketing 330
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The SEO Problem You Wouldn’t Expect: You May Be Over-Optimizing Your eCommerce Site

Inflow Insights

Have you been working diligently on the SEO of your eCommerce site only to find that you’re still losing traffic? The reason for that traffic drop — as counterintuitive as it seems — may be that you are over-optimizing for SEO. Over-optimization happens when your SEO tactics come across as “spammy” to Google. Examples include having too many internal links per page and keyword stuffing (the most common culprit behind over-optimizing your site).

SEO 156
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Email Verification & Validation – What’s the Difference?

Webbula

Getting any two email verification companies to agree on anything can be harder than wrestling a Grizzly Bear. Especially when it comes down to terminology. One company’s verification is another’s. The post Email Verification & Validation – What’s the Difference? appeared first on Webbula.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Ecommerce burnout: are you at risk?

SellBrite

Starting an ecommerce business is a popular dream these days, and for good reason. . With all the tools and support out there to help budding entrepreneurs, all you really need to get started is a good idea and enough spare time to get things rolling. Before you know it, you’ll have a sales platform up and running, and will be watching your figures climb.

eCommerce 130
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‘Tis The Season For Consumers To Still Not Buy On Social Media

Forrester eCommerce

This blog post is part of Forrester’s Holiday 2018 retail series. Despite news of brands such as Nike, Adidas, Allbirds, and SeatGeek successfully selling on social networks, social media is still not a place that consumers buy products and services. Our Forrester Social Technographics® data uncovers that consumers scored the lowest in the buy stage of the […].

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Infographic: How to Choose a Million Dollar Ecommerce Product to Sell Online

A Better Lemonade Stand

Evaluate your product ideas with these 15 essential questions every entrepreneur must ask themselves to find great products to sell online. The post Infographic: How to Choose a Million Dollar Ecommerce Product to Sell Online appeared first on A Better Lemonade Stand.

eCommerce 128
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Single vs. multichannel buyers: Which are better for your business?

TradeGecko

With Amazon accounting for 26% of all online sales, traditional retailers are recognizing the need for a multichannel sales strategy to capture a greater share of the market. But while more than half of US consumers have shopped at eCommerce marketplaces, not all customers are created equal in terms of spending habits and behaviors. So, should you be focusing on multichannel buyers or their single-channel counterparts?

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Will Amazon 4-Star live up to its reviews?

Steve Dennis

After learning that Amazon might open up to 3,000 Go stores by 2021, the industry was still catching its collective breath when the retail behemoth opened an entirely new format in Manhattan’s Soho neighborhood last week. Amazon 4-Star is the latest move into physical retail on the part of the once online-only retailer, joining Amazon Books and Whole Foods.

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Building the Web? If It’s Not Progressive, It’s Not Right!

Forrester eCommerce

Web apps or native apps? For a long time, that was the choice we had for building mobile experiences. And we all know the trade-off: native apps are really expensive, but give the best experience. Web apps can be mobile-optimized, but the experience is terrible. While this was once directionally true, today it’s not true […].

Mobile 296
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Last Minute Black Friday & Cyber Monday Marketing Strategy for 2018

A Better Lemonade Stand

Let’s jump into everything you need to do now to prep, plan and promote your online store with this last minute Black Friday marketing strategy! The post Last Minute Black Friday & Cyber Monday Marketing Strategy for 2018 appeared first on A Better Lemonade Stand.

Marketing 114
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Pulling the Trigger on Personalization: The Missed Opportunities in Trigger-Based Email Marketing

Sailthru

Far more in-depth than the first one, Sailthru’s second annual Retail Personalization Index involved the exhaustive analysis of more than 250 brands. One thing that impressed us across the board was retailers’ commitment to personalized experiences on their websites. Of the top 100, only 4% of brands earned fewer than half the available points on the website category.

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The Circular Product Journey: Powering a Sustainable, Data-Driven Future With PIM

The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

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No Price Wars: How to Compete Without Racing to the Bottom

Wiser

Are there winners at the end of price wars? Not really. Some people may feel that lower prices are better for consumers, but bottom-barrel prices equal tiny margins for businesses. And that can lead to reduced services, lower quality products, less competition, and many other concerns. . Put simply, price wars are bad for business. Unfortunately, they are increasingly common in the age of eCommerce.

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Spring Cleaning In December: Declutter Your Insights House

Forrester eCommerce

Feeling overwhelmed with all the data that your teams must wrangle before even getting to data science? Feeling like you have more than enough dashboards and tools? Feeling like you don’t have any more room in your complex data and analytics environment for yet another platform? Feeling like you can’t keep up with the exploding […].

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Retailers must plan for big November and Christmas Day sales

Retail Technology Review

Online retail sales in November will outstrip December this year, while Christmas Day will grow as an important shopping day in its own right, according to James and James Fulfilment (based in Ohio).

Retail 87
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Too Many Retailers Prioritize Onsite Over Mobile Personalization

Sailthru

Does a retailer’s website allow customers to create a profile and wishlist, and set their own personal preferences? Can they receive notifications for out-of-stock items? Are the product recommendations relevant? Those are just a few of the many questions we asked ourselves when we created the Retail Personalization Index last year. Countless factors go into what makes a truly personalized shopping experience, but we did our best to quantify them.

Mobile 89
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib