lateshipment
FEBRUARY 23, 2025
Lets face it: returns are inevitable and sometimes messy. Whether its a case of It didnt fit or I changed my mind, returns are as much a part of online shopping as add-to-cart clicks. But heres the kicker: how you handle returns can make or break your customer relationshipsand your bottom line. Returns management isnt just about slapping a label on a packaging box and calling it a day.
Practical eCommerce
FEBRUARY 24, 2025
Consumers increasingly turn to ChatGPT and similar channels for product and brand recommendations. The post How to Optimize for GenAI Answers appeared first on Practical Ecommerce.
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Practical eCommerce
FEBRUARY 26, 2025
Why does a 1940s-era model interest large advertisers and platforms? Three reasons. The post The Rebirth of ‘Marketing Mix Modeling’ appeared first on Practical Ecommerce.
Dynamic Action
FEBRUARY 24, 2025
Summary Recent tariffs imposed by the Trump administration have a significant impact on retailers, particularly in the fashion industry. Retailers face challenges such as higher costs, potential supply chain disruptions, and consumer price sensitivity due to tariffs. To adapt effectively, retailers need visibility into competitive, customer, and company data to make informed decisions.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
FEBRUARY 26, 2025
Ecommerce cybersecurity and fraud prevention are almost always handled by different teams, but that doesnt mean theyre completely independent activities. When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers.
TalkingRetail
FEBRUARY 26, 2025
The Fed (Federation of Independent Retailers) says new measures to tackle assaults and theft in shops are welcome and long overdue.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
Wiser
FEBRUARY 27, 2025
Every year 30,000 new products are launched, and 83% fail within just 18 months. For FMCG brands, new product launches are pivotal moments that can redefine brand success in retail environments. These launches, whether for new products, flavors, packaging, or something else, are critical not just for growth but for maintaining consumer engagement and competitive edge in the FMCG industry.
RetailDive
FEBRUARY 24, 2025
It could be an attempt to broaden revenue streams, plot the location of a future store or, at its simplest, take advantage of a good deal.
My Wife Quit Her Job
FEBRUARY 26, 2025
In this episode, Toni and I discuss whether starting a podcast is really worth it in 2025. With the podcasting scene booming and also becoming saturated, it’s the perfect time to weigh the pros and cons before diving in. Join us as we share our insights on the opportunities and challenges that come with launching your own show! What You’ll Learn Discover the latest trends in podcasting and what listenership is like in 2025 How to stand out in a crowded market and grow your audience H
Retail TouchPoints
FEBRUARY 26, 2025
Following the bankruptcy of Quiksilver store operator Liberated Brands earlier this month, Quiksilver owner Authentic Brands Group has moved swiftly to ensure that Quiksilver-branded apparel is still available to consumers. Authentic has tapped Velocity Global Brands to take on the design, manufacturing and distribution of Quiksilver womens apparel across the U.S. and Canada.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Forrester eCommerce
FEBRUARY 28, 2025
Too many companies invest in CX to improve what their customers say about their experiences, rather than to actually improve those experiences. At CX Summit EMEA 2025, learn how to create better, more meaningful experiences that foster loyalty and growth.
lateshipment
FEBRUARY 28, 2025
Did you know 67% of shoppers check the returns page before making a purchase? It’s not all that surprising. After all, how many times have you navigated to a new e-commerce site, liked an item, but then hesitated wondering if you could get your money back should things go south? Youve done it, weve done it, and you best believe your customer will do it too.
365 Retail
FEBRUARY 28, 2025
Kiki & Miumiu Market is set to open its second and largest location at Lewisham Gateway, following the success of its debut store at Elephant Park. The independent pan-Asian food market has secured a 5,000 sq ft ground floor unit within the development, with plans to open in early 2025. Expansion to Lewisham Gateway The new store will be the brands largest to date, offering an extensive selection of products from East and South East Asia.
Retail TouchPoints
FEBRUARY 28, 2025
J.Jill has chosen Mary Ellen Coyne as its new CEO, replacing retiring CEO Claire Spofford , who will step down on April 30, 2025. Coyne will bring more than three decades of executive experience in apparel retailing, including stints at Ralph Lauren and her most recent job as CEO of J.McLaughlin. Mary Ellen Coyne “Mary Ellen’s extensive experience in the retail industry, combined with her proven track record of driving growth and strategic transformation, makes her the ideal leader t
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Forrester eCommerce
FEBRUARY 27, 2025
The urgency of telling your story as a data or technology leader within the current corporate landscape cannot be overstated. As we navigate these turbulent times, the ability to articulate your professional identity clearly and compellingly has emerged as a critical lifeline. Let this be the moment you choose to define your existence within your organization and beyond.
lateshipment
FEBRUARY 28, 2025
Close to 3 billion people shop online across the world. Do all of them keep what they order? Definitely not. In fact, the return rate for ecommerce shopping is estimated around 20-30%. The reasons can range from fit or quality issues to customers simply changing their minds. At such times, e-commerce businesses are placed in a tough spot, with only two choices: to either issue a refund hassle-free and salvage the customer experience (losing revenue in the process), or deny the refund and say goo
TalkingRetail
FEBRUARY 26, 2025
The Crime and Policing Bill, laid in Parliament this week set out a range of measures aimed at empowering police forces and tackling crime including shoplifting and assaulting shopworkers.
Retail TouchPoints
FEBRUARY 28, 2025
APIs, otherwise known as Application Programming Interfaces, have become the secret messengers of the tech world. Their importance in todays digital world and their relationship with the retail industry should not be underestimated. APIs have become crucial to todays IT systems as they enable different software to communicate with one another. For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Forrester eCommerce
FEBRUARY 27, 2025
IBM has announced its intent to acquire DataStax, a leading data platform provider. This strategic acquisition significantly boosts IBM’s AI data platform by integrating advanced vector capabilities critical for powering RAG applications. It positions IBM to help businesses leverage value from vast volumes of unstructured data, an area where IBM lacks a strong foothold.
Wiser
FEBRUARY 26, 2025
Pricing Analysts operate in a fast-moving retail and e-commerce landscape and face unending pressure to make swift strategic decisions. Despite their best efforts, the constant cycle of monitoring, analyzing, and adjusting prices can feel like a never-ending uphill battle. The reality is, even the most dedicated analysts can struggle to keep up with the speed of change, leaving them wondering: is all this effort even enough?
Guidance
FEBRUARY 27, 2025
What do the most successful brands have in common? They know how to retain customers. Top brands like Apple, Zappos, Peloton, and Ikea masterfully deliver exceptional customer experiences and foster loyalty. These factors drive high customer retention rates in ecommerce. But how do they do it? What strategies are they using—along with thousands of other successful small and medium-sized ecommerce companies—to keep customers engaged and loyal?
Retail TouchPoints
FEBRUARY 26, 2025
Millennial and Gen Z-focused fashion retailer Revolve Group has decided to turn its temporary holiday pop-up at The Grove inLos Angelesinto its first permanent location. Launched in 2003, Revolve Group connects a community of consumers and global fashion influencers with more than 1,000 emerging, established and owned brands. The company sells through two complementary segments: Revolve , which is focused on premium apparel, footwear, accessories and beauty products; and FWRD , which offers a cu
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Forrester eCommerce
FEBRUARY 27, 2025
Learn the seven companies that won this years coveted B2B Programs Of The Year Awards for North America, and join us at B2B Summit in Phoenix to hear their stories live.
365 Retail
FEBRUARY 28, 2025
Benefit Cosmetics has opened the doors to Club Bounce , a temporary pop-up event in central London designed to celebrate the launch of BADgal Bounce Mascara. Taking place at Noho Showrooms , the activation combines elements of sport and beauty in an interactive setting. The venue features a basketball-inspired theme, including a pink court where visitors can test their shooting skills, a trampoline selfie zone designed for social media content, and a hall of fame installation highlighting Benefi
RETAIL MANAGEMENT SOFTWARE
FEBRUARY 28, 2025
Retailers are moving faster than ever to adopt technology that drives business success. Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. According to NRF’s 2024 Retail Technology report, over 75% of retailers are planning significant investments in technology to enhance their operations this year.
Retail TouchPoints
FEBRUARY 28, 2025
M&Ms, the iconic candies from Mars , has launched its first-ever loyalty program the M&Ms Fun Club with a sweet offer: the chance to win a sleepover inside the M&Ms New York store in Times Square. Consumers who sign up for the program through March 19, 2025 will be entered to win, and they can earn the chance to make additional entries by taking on free challenges, such as completing extended profile questions or recruiting friends to join the club.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Forrester eCommerce
FEBRUARY 24, 2025
The Forrester Opportunity Lifecycle is a framework for transforming revenue processes to maximize value for B2B customers. As my colleague Amy Hawthorne explains, top revenue transformers: 1) Share signals and create a common view of the customer throughout the postsale. So you can achieve a true understanding of what makes customers succeed.
365 Retail
FEBRUARY 28, 2025
Monos, the Canadian travel and lifestyle brand, has officially earned B Corporation (B Corp) certification, becoming the first North American luggage company to achieve this designation. The certification places Monos among a select group of businesses globally that meet high standards of social and environmental responsibility, accountability, and transparency.
TalkingRetail
FEBRUARY 27, 2025
PayPoint has taken further steps to increase the accessibility of its services by making key training guides available for retailers in Urdu, Indian Punjabi and Sinhalese the most widely spoken languages among retailers across its network who do not speak English as a first… This story continues at PayPoint boosts accessibility for retailers with new translated guides Or just read more coverage at Talking Retail
Retail TouchPoints
FEBRUARY 26, 2025
Sustainability has long since progressed from a nice to have to a must-have, backed by mandated requirements for the entire retail ecosystem. And while there are certainly costs associated with going green (though it turns out greenwashing is often more expensive), sustainability has the potential to boost sales, cut costs and increase efficiencies including the bonus benefit of reducing product returns.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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