lateshipment
FEBRUARY 23, 2025
Lets face it: returns are inevitable and sometimes messy. Whether its a case of It didnt fit or I changed my mind, returns are as much a part of online shopping as add-to-cart clicks. But heres the kicker: how you handle returns can make or break your customer relationshipsand your bottom line. Returns management isnt just about slapping a label on a packaging box and calling it a day.
Practical eCommerce
FEBRUARY 24, 2025
Consumers increasingly turn to ChatGPT and similar channels for product and brand recommendations. The post How to Optimize for GenAI Answers appeared first on Practical Ecommerce.
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Practical eCommerce
FEBRUARY 26, 2025
Why does a 1940s-era model interest large advertisers and platforms? Three reasons. The post The Rebirth of ‘Marketing Mix Modeling’ appeared first on Practical Ecommerce.
Dynamic Action
FEBRUARY 24, 2025
Summary Recent tariffs imposed by the Trump administration have a significant impact on retailers, particularly in the fashion industry. Retailers face challenges such as higher costs, potential supply chain disruptions, and consumer price sensitivity due to tariffs. To adapt effectively, retailers need visibility into competitive, customer, and company data to make informed decisions.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Retail TouchPoints
FEBRUARY 26, 2025
Ecommerce cybersecurity and fraud prevention are almost always handled by different teams, but that doesnt mean theyre completely independent activities. When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers.
TalkingRetail
FEBRUARY 26, 2025
The Fed (Federation of Independent Retailers) says new measures to tackle assaults and theft in shops are welcome and long overdue.
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Wiser
FEBRUARY 27, 2025
Every year 30,000 new products are launched, and 83% fail within just 18 months. For FMCG brands, new product launches are pivotal moments that can redefine brand success in retail environments. These launches, whether for new products, flavors, packaging, or something else, are critical not just for growth but for maintaining consumer engagement and competitive edge in the FMCG industry.
RetailDive
FEBRUARY 24, 2025
It could be an attempt to broaden revenue streams, plot the location of a future store or, at its simplest, take advantage of a good deal.
My Wife Quit Her Job
FEBRUARY 26, 2025
In this episode, Toni and I discuss whether starting a podcast is really worth it in 2025. With the podcasting scene booming and also becoming saturated, it’s the perfect time to weigh the pros and cons before diving in. Join us as we share our insights on the opportunities and challenges that come with launching your own show! What You’ll Learn Discover the latest trends in podcasting and what listenership is like in 2025 How to stand out in a crowded market and grow your audience H
Retail TouchPoints
FEBRUARY 28, 2025
J.Jill has chosen Mary Ellen Coyne as its new CEO, replacing retiring CEO Claire Spofford , who will step down on April 30, 2025. Coyne will bring more than three decades of executive experience in apparel retailing, including stints at Ralph Lauren and her most recent job as CEO of J.McLaughlin. Mary Ellen Coyne “Mary Ellen’s extensive experience in the retail industry, combined with her proven track record of driving growth and strategic transformation, makes her the ideal leader t
Speaker: Ethan Woolley, Director at Kharon
Forrester eCommerce
FEBRUARY 28, 2025
Too many companies invest in CX to improve what their customers say about their experiences, rather than to actually improve those experiences. At CX Summit EMEA 2025, learn how to create better, more meaningful experiences that foster loyalty and growth.
lateshipment
FEBRUARY 28, 2025
Did you know 67% of shoppers check the returns page before making a purchase? It’s not all that surprising. After all, how many times have you navigated to a new e-commerce site, liked an item, but then hesitated wondering if you could get your money back should things go south? Youve done it, weve done it, and you best believe your customer will do it too.
365 Retail
FEBRUARY 28, 2025
Kiki & Miumiu Market is set to open its second and largest location at Lewisham Gateway, following the success of its debut store at Elephant Park. The independent pan-Asian food market has secured a 5,000 sq ft ground floor unit within the development, with plans to open in early 2025. Expansion to Lewisham Gateway The new store will be the brands largest to date, offering an extensive selection of products from East and South East Asia.
Retail TouchPoints
FEBRUARY 28, 2025
APIs, otherwise known as Application Programming Interfaces, have become the secret messengers of the tech world. Their importance in todays digital world and their relationship with the retail industry should not be underestimated. APIs have become crucial to todays IT systems as they enable different software to communicate with one another. For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
Forrester eCommerce
FEBRUARY 27, 2025
Learn the seven companies that won this years coveted B2B Programs Of The Year Awards for North America, and join us at B2B Summit in Phoenix to hear their stories live.
lateshipment
FEBRUARY 28, 2025
Close to 3 billion people shop online across the world. Do all of them keep what they order? Definitely not. In fact, the return rate for ecommerce shopping is estimated around 20-30%. The reasons can range from fit or quality issues to customers simply changing their minds. At such times, e-commerce businesses are placed in a tough spot, with only two choices: to either issue a refund hassle-free and salvage the customer experience (losing revenue in the process), or deny the refund and say goo
TalkingRetail
FEBRUARY 26, 2025
The Crime and Policing Bill, laid in Parliament this week set out a range of measures aimed at empowering police forces and tackling crime including shoplifting and assaulting shopworkers.
Retail TouchPoints
FEBRUARY 26, 2025
Millennial and Gen Z-focused fashion retailer Revolve Group has decided to turn its temporary holiday pop-up at The Grove inLos Angelesinto its first permanent location. Launched in 2003, Revolve Group connects a community of consumers and global fashion influencers with more than 1,000 emerging, established and owned brands. The company sells through two complementary segments: Revolve , which is focused on premium apparel, footwear, accessories and beauty products; and FWRD , which offers a cu
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Forrester eCommerce
FEBRUARY 28, 2025
Read this blog for Forrester's take on FinovateEurope 2025: What's hot, and what's not.
365 Retail
FEBRUARY 28, 2025
Benefit Cosmetics has opened the doors to Club Bounce , a temporary pop-up event in central London designed to celebrate the launch of BADgal Bounce Mascara. Taking place at Noho Showrooms , the activation combines elements of sport and beauty in an interactive setting. The venue features a basketball-inspired theme, including a pink court where visitors can test their shooting skills, a trampoline selfie zone designed for social media content, and a hall of fame installation highlighting Benefi
RETAIL MANAGEMENT SOFTWARE
FEBRUARY 28, 2025
Retailers are moving faster than ever to adopt technology that drives business success. Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. According to NRF’s 2024 Retail Technology report, over 75% of retailers are planning significant investments in technology to enhance their operations this year.
Retail TouchPoints
FEBRUARY 28, 2025
M&Ms, the iconic candies from Mars , has launched its first-ever loyalty program the M&Ms Fun Club with a sweet offer: the chance to win a sleepover inside the M&Ms New York store in Times Square. Consumers who sign up for the program through March 19, 2025 will be entered to win, and they can earn the chance to make additional entries by taking on free challenges, such as completing extended profile questions or recruiting friends to join the club.
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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.
Forrester eCommerce
FEBRUARY 27, 2025
This years winners stand out for their level of customer focus, cross-functional integration, and business results. Learn about this years B2B Return On Integration Honorees for North America, and hear their stories at our upcoming B2B Summit.
365 Retail
FEBRUARY 28, 2025
Monos, the Canadian travel and lifestyle brand, has officially earned B Corporation (B Corp) certification, becoming the first North American luggage company to achieve this designation. The certification places Monos among a select group of businesses globally that meet high standards of social and environmental responsibility, accountability, and transparency.
TalkingRetail
FEBRUARY 27, 2025
PayPoint has taken further steps to increase the accessibility of its services by making key training guides available for retailers in Urdu, Indian Punjabi and Sinhalese the most widely spoken languages among retailers across its network who do not speak English as a first… This story continues at PayPoint boosts accessibility for retailers with new translated guides Or just read more coverage at Talking Retail
Retail TouchPoints
FEBRUARY 28, 2025
Citing research revealing that one-quarter of UK shoppers spend more than 10 minutes deliberating in the wine aisle, Marks & Spencer is testing an AI-powered Wine Finder tool. The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is available online for more than 500 Marks & Spencer stores and on point-of-sale marketing in 20 Foodhalls.
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
Forrester eCommerce
FEBRUARY 26, 2025
Plain language is a key driver of CX quality in health insurance, but only half of US online adults who are health insurance customers say its easy to understand their coverage. This key indicator has been trending downwards: It was 57% in 2023 and reached a high of 59% in 2022.
RetailWire
FEBRUARY 27, 2025
Kohl's is closing what it's calling "underperforming" stores.
TalkingRetail
FEBRUARY 26, 2025
The British Retail Consortium (BRC) is warning of the impact that both the Budget and upcoming regulatory changes could have on part-time jobs in the retail industry. There are currently over 1.5 million part-time jobs in retail, a little over half of all retail jobs.
Retail TouchPoints
FEBRUARY 26, 2025
Sustainability has long since progressed from a nice to have to a must-have, backed by mandated requirements for the entire retail ecosystem. And while there are certainly costs associated with going green (though it turns out greenwashing is often more expensive), sustainability has the potential to boost sales, cut costs and increase efficiencies including the bonus benefit of reducing product returns.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
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