Kissmetrics

MARCH 17, 2020

By now you have heard about the Coronavirus. The sad reality is that it is spreading quickly and will continue to spread for a while. Did you know that we are getting roughly 13,000 new cases a day and it’s growing fast ? No one really knows how many people will be infected (or will pass away sadly), but it has caused the global stock markets to crash, which means as a business (or even a marketer), you will be affected.

Marketing 363

Marketing Travel SEO eCommerce 363

Forrester eCommerce

MARCH 18, 2020

Today’s increasingly complex channel environment means once-reliable partner performance measurements such as revenue tiers, profit contribution, certifications, and customer satisfaction surveys fail to properly predict overall channel performance. To succeed, channel leaders must embrace techniques that will measure the expanding ecosystems’ influence on the entire buyer’s journey and not just the transaction.

Channel 490

Channel Customer B2B Technology 490

Elsner

MARCH 16, 2020

COVID-19. We all know this has been affecting the health of a number of people. It has already stirred the travel and tourism industry, sports industry, and many more. Is it bothering the eCommerce Industry too? Let’s see the highlights on the situation of the eCommerce industry. The outbreak of COVID-19 Coronavirus has stagnated global business growth.

eCommerce 145

eCommerce eCommerce Marketing Supplies eCommerce Platforms 145

BigCommerce

MARCH 20, 2020

I don’t think it’s too soon to say that the COVID-19 global pandemic will likely be one of the defining…

eCommerce 530

eCommerce 530

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Groove

MARCH 18, 2020

15 seconds. That’s all the time merchants have to capture a user on their website - according to Tony Haile, CEO of Chartbeat. The design of your eCommerce website must be picturesque in order to capture a visitor's attention. Designing an eCommerce website is a large commitment for any business owner, but BigCommerce has made the process much easier.

BigCommerce 312

BigCommerce Merchant Services Demo Shipping 312

Forrester eCommerce

MARCH 20, 2020

Emotion is the most important dimension of CX quality — even for digital. Our CX Index™ data proves it. That goes double given the uncertainty of the COVID-19 pandemic. Read three ways to ensure you're delivering emotionally relevant CX during this difficult time.

Customer Experience 506

Customer Experience Customer 506

BigCommerce

MARCH 20, 2020

It’s crazy how fast life can change. In a flash. In a second. With the snap of a finger.

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450

Steve Dennis

MARCH 18, 2020

At one time I kicked off my keynote speeches by saying that I had put together a short video that summed up how many executives are feeling about the state of retail today. Then I showed a clip from Poltergiest II that mostly features 15 seconds of a teenage girl screaming, “What’s happening?” Aside from the cheap laugh, I was making the point that for many retail organizations, be they retailers, wholesalers, or service providers, and irrespective of country, format, or product category, it’s a

Books 186

Books Merchant Services Operations Retail 186

Forrester eCommerce

MARCH 20, 2020

Earlier this week, CX research directors David Truog and Harley Manning published a blog post that highlights two key points that I urge CX leaders who manage VoC programs to consider: understanding your customers is critical right now, and it is time to adapt your approach to CX. When it comes to your VoC program: […].

Improvements 475

Improvements Blog Management Customer 475

My Wife Quit Her Job

MARCH 17, 2020

If you are living paycheck to paycheck or saddled with debt, you probably think it’s impossible to become a millionaire unless you win the lottery or inherit a large sum of money. And it’s true. If you continue down your current path of spending all the money you earn or working at a dead end job, you’ll never ever become a millionaire. But if you formulate a plan, start now, and develop the right habits, you can easily learn how to become a millionaire within the next decade (or sooner dependin

Improvements 156

Improvements Blog eCommerce 156

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

BigCommerce

MARCH 18, 2020

Arguably, since the Industrial Revolution, people have been focused on what a product can do to make their lives easier.

eCommerce 323

eCommerce 323

MakeWebBetter

MARCH 17, 2020

Searching Top CRM for eCommerce business? And you get HubSpot, HubSpot everywhere! Once you comprehend the power of data in online business, you realize whether your business is B2B or B2C, data is the most important asset to utilize in eCommerce. And HubSpot CRM is one of the best Customer Relationship Management software available that […]. The post Most Powerful HubSpot CRM Features For Ecommerce You Need This 2020 appeared first on MakeWebBetter.

eCommerce 177

eCommerce B2C B2B Management 177

Forrester eCommerce

MARCH 16, 2020

Read the three essentials of customer experience that every organization should prioritize during the ongoing COVID-19 pandemic.

Customer Experience 545

Customer Experience Customer Improvements Management 545

Profitero

MARCH 16, 2020

In 2019, Amazon generated over $280 billion in revenue worldwide and contributed an estimation of nearly 43% of eCommerce sales in the U.S. And as its growth shows no signs of slowing down, it is no secret that the company knows how to cater to the online consumer and adapt to their evolving needs. Part of this approach is introducing new services and shopping platforms that address specific online shopping gaps, such as receiving groceries without leaving the house and grouping smaller househol

Food and Beverages 156

Food and Beverages Shipping Costs Fulfillment Supplies 156

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

BigCommerce

MARCH 16, 2020

Online success is dependent on conversion — and what’s one key element to customers converting?

Merchant Services 273

Merchant Services eCommerce Customer 273

Omnisend

MARCH 19, 2020

Did you know that the order confirmation email is an insanely powerful message that generates the biggest open and click-through rates in the ecommerce industry? Even sending these messages immediately after purchases doesn’t stop them from generating more orders! In fact, they bring in four times more orders than a promotional email newsletter. Why are Read more The post 5 Stunning Order Confirmation Email Examples for You to Steal Today appeared first on Ecommerce Marketing Automation | Omnise

eCommerce Marketing 146

eCommerce Marketing eCommerce Marketing 146

Forrester eCommerce

MARCH 17, 2020

The adage says that character is what you do when no one’s watching. But as the internet’s gargantuan reach brings radical transparency to the critical eyes of values-based empowered customers, what you do when everyone is watching is even more important. And during a crisis like COVID-19, vigilance is at its peak. In addition to […].

Customer 448

Customer Customer Experience B2C Consumer 448

Profitero

MARCH 17, 2020

This article was originally published by WWD on March 16, 2020. The coronavirus panic has reached the pantry as consumers start to operate irrationally and sink into hoarding mode. Store shelves are being wiped clean of staples like toilet paper, bottled water, and canned and boxed goods. So, consumers are now turning to online shopping options in droves, putting unprecedented pressure on product supply and online supply chains.

Supplies 137

Supplies Consumer Management Article 137

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Wiser

MARCH 17, 2020

There’s a reason why it’s hard to go shopping and come home with only one item. (Well, to be honest, there are likely a few reasons for that). The one we’re focusing on here is charm pricing. Charm pricing is a common strategy to get consumers to buy a product—or multiple products—with certain prices. Charm Pricing Definition. So then, what is charm pricing?

Definition 135

Definition Consumer Other Improvements 135

Omniconvert

MARCH 16, 2020

Many companies in the tech and marketing industries are now restricting employee travel, expanding remote and work-from-home policies, and taking. The post Ecommerce Growth Summit: 25+ world-renowned speakers unlocking growth for eCommerce players appeared first on ECOMMERCE GROWTH Blog.

eCommerce 135

eCommerce Travel Blog Marketing 135

Forrester eCommerce

MARCH 18, 2020

A recent debate on Twitter surrounding the ethics of organizations using COVID-19 as a theme for phishing exercises sparked our interest, since it relates to our coverages areas and prior work experience. In one of Brian’s prior jobs, he conducted the phishing exercises for the employees of one of the larger security companies. Claire covers […].

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ChannelAdvisor

MARCH 19, 2020

As all of us strive to make sense of and adjust to the COVID-19 pandemic, there has been a lot of talk in the news of hoarding, empty shelves, and more generally, an imbalance between supply and demand that we normally don’t consider a possibility. As we get past this — which we no doubt will, however long it takes — there are undoubtedly many lessons that will be learned and adjustments made by businesses, government, and all of us as individuals.

eCommerce 138

eCommerce Beauty and Health Sporting Goods Supplies 138

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

SellBrite

MARCH 20, 2020

Many marketing experts predict that e-commerce sales will only increase as COVID-19 infections soar, social distancing becomes standard practice, and more people choose—or are required—to stay home. However, sellers aren’t so optimistic. In fact, 36% of sellers predict their sales will actually decline due to supply chain issues, product shortages, shipping delays, and the potential for demand to drop as the economy fluctuates.

eCommerce 120

eCommerce Shipping Costs Supplies Fulfillment 120

ecomdash

MARCH 19, 2020

Mason jars, leather-bound journals, and herbal soap… ironically, some of the best sellers in tech-reliant ecommerce are old-fashioned, handmade goods. As we dive deeper into the 21st century, more and more online shoppers are looking back to rustic styles and homemade products — which sell better now than when they were the norm! For artisans, […].

eCommerce 117

eCommerce Fashion 117

Forrester eCommerce

MARCH 17, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. To understand the B2C marketing predictions for the year, we spoke with Forrester experts Tina Moffett and Jim Nail. Madeline Cyr: You predict that […].

B2C 358

B2C Marketing Retail Management 358

Ecommerce Platforms

MARCH 20, 2020

When it comes to building an amazing online store, the most important thing any business owner can invest in, is the right tools. In today’s digital world, there’s more to making a name for yourself in the crowded marketplace than simply producing the right products or services, you also need a store that captures audience attention and drives new sales.

Shopify 104

Shopify Shipping Costs Payment Services Shopping Carts 104

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The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

Consumer

MakeWebBetter

MARCH 18, 2020

eCommerce checkout process. Simple as it sounds but tricky to optimize. The challenge for the store owners is to make it so frictionless that the majority of customers complete it and they achieve better conversion rate. There are several ways eCommerce brands can enhance their online checkout process. And I’m gonna tell you those in […]. The post Best Practices To Improve Your Ecommerce Checkout Process appeared first on MakeWebBetter.

Improvements 111

Improvements eCommerce Customer 111

A Better Lemonade Stand

MARCH 16, 2020

It’s easy to run out of ideas for your blog when you have to come up with so many! This post has 75+ evergreen content ideas so you can get inspired. The post 75+ Evergreen Content Ideas to Boost Your Online Store’s Blog appeared first on A Better Lemonade Stand.

Blog 105

Blog 105

Forrester eCommerce

MARCH 17, 2020

In the midst of the coronavirus pandemic, many businesses are asking, or mandating, that office-based employees work from home. Millions of employees who have been logging in from workstations on corporate networks are now logging in from home or elsewhere on public networks. Stronger authentication, and VPNs, that used to be required for a subset […].

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Ecommerce Platforms

MARCH 19, 2020

Are you a Shopify store owner, trying to organize and manage thousands of products? If so, you don't need us to tell you how much of your time this takes up. In light of that, you might be looking for a Shopify app or service to help you. This is where Bestsellers reSort comes into its own. If you'd like to learn more about Bestsellers reSort, continue reading this review to find out more… What's Bestsellers reSort?

Shopify 104

Shopify Merchant Services eCommerce eCommerce Platforms 104

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail