Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility.

Management 307

Management Operations Department Stores Electronics 307

Korona

JANUARY 20, 2025

A POS system is more than just a way to complete transactions. Start marketing with your POS to drive more sales and customer retention.

POS 52

POS Customer Retention Marketing Point of Sale 52

Forrester eCommerce

JANUARY 21, 2025

Let me tell you about my first time using an AI coding assistant. Picture this: I enter a prompt and sit at my desk watching in slack-jawed amazement as my digital partner spins up hundreds of lines of perfectly-formatted code faster than I can brew my morning coffee. “Add authentication!” POOF! “Create a data visualization!

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TalkingRetail

JANUARY 20, 2025

A new report indicates that brands and retailers can no longer rely on price to entice more consumers into the freezer aisle as sustainability, additives and health are all playing bigger factors in shoppers choice.

Consumer 64

Consumer Retail 64

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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

RetailDive

JANUARY 21, 2025

Leading smarter, not harder: NRF 2025 highlights YOOBIC's role in retail evolution.

Retail 98

Retail 98

RetailWire

JANUARY 20, 2025

Wine sales keep dropping as young Americans aren't as enthusiastic about alcohol as older generations.

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Fastr

JANUARY 23, 2025

Whether you work in retail or have some shopping experience under your belt, you know what both optimized and not-so-optimized shopping experiences look and feel like. Let's quickly paint two starkly contrasting pictures.

eCommerce 162

eCommerce Retail 162

Salsify

JANUARY 21, 2025

Heres a breakdown of shoppers 2024 holiday spending habits, including ecommerce insights you can leverage for the next holiday season.

eCommerce 136

eCommerce Consumer 136

lateshipment

JANUARY 21, 2025

Were conditioned to keep chasing after new customers to drive profits, when in fact, our attention should really be on our current customers. This is because the chances of selling to current customers is 60-70%, while the probability of selling to new ones is just 5-20%. Further, a simple 5% increase in customer retention can drive profits by 25-95%.

Shipping Costs 130

Shipping Costs Payment Services eCommerce eCommerce Platforms 130

Forrester eCommerce

JANUARY 23, 2025

WHSmith just launched a retail media network (RMN) to bring retail media to their airport stores. Like every other RMN launched since Amazon, Walmart, and Best Buy pioneered retail media over a decade ago, WHSmith promises more exciting and engaging retail experiences for consumers and is tailored to the needs of… supplier brands.

Retail 222

Retail Consumer Other B2C 222

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

TalkingRetail

JANUARY 20, 2025

ACS has welcomed new guidance published by the government ahead of the introduction of a ban on single-use vapes in June.

Definition 105

Definition Retail 105

365 Retail

JANUARY 20, 2025

Dunelm, the UKs largest homewares retailer, is doubling down on its UK manufacturing heritage by expanding its bespoke Made to Measure services for customers and further developing its offer across Curtains, Blinds and Shutters. Based in the Midlands, Dunelm is creating 60 new jobs as part of the expansion, increasing the number of colleagues at its manufacturing sites in the area to 310 in a boost to the local economy.

Technology 62

Technology Supplies Improvements Events 62

lateshipment

JANUARY 24, 2025

Picture this: Your customer orders a new pair of Nike sneakers in their favorite pink and white combination. You’re happy to make a sale, pack it up carefully, and ship it off. The customer is excitedly waiting for their package and tracking updates daily. But it arrives looking like it survived a gladiator match, or worse, it mysteriously vanishes and doesn’t arrive at all.

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Forrester eCommerce

JANUARY 20, 2025

I’m pleased to announce the publication today of the Forrester IT Management Systems Architecture. IT (Information Technology) uses a wide variety of systems to effectively run itself. Unlike other business areas, the discipline of IT management still relies on point, best-of-breed solutions, which require extensive integration to make them all work together.

Management 195

Management Technology Information Other 195

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

Shopify

Salsify

JANUARY 23, 2025

Salsify publishes its 2025 consumer research report a survey of nearly 2,000 U.S. and U.K. respondents highlighting the latest consumer trends and the ever-changing buying journey.

Consumer 154

Consumer eCommerce 154

365 Retail

JANUARY 20, 2025

Battersea Power Station experienced its most successful festive season to date, with sales increasing by 13.4% in November and December 2024 and footfall growing by 11% compared to the same period in 2023. This record-breaking Christmas trading period capped off a strong year for the riverside neighbourhood, which welcomed over 26 million visitors since its grand opening in October 2022.

Food and Beverages 62

Food and Beverages Leisure Events Clothing 62

TalkingRetail

JANUARY 20, 2025

Thatchers Cider is celebrating after winning the trade mark infringement case against supermarket giant Aldi in the Court of Appeal.

Marketing 64

Marketing Retail 64

Forrester eCommerce

JANUARY 24, 2025

With a new US administration coming in, there is always economic uncertainty. Learn some of the factors that could be strong influencers of future US economic growth and how they could impact other global markets.

Other 195

Other Marketing Automotive Banking 195

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

RetailDive

JANUARY 21, 2025

With a master agreement with the Teamsters set to expire in 10 days, affecting 18,000 of the retailer's workers, hundreds last week held practice pickets.

Retail 137

Retail 137

365 Retail

JANUARY 20, 2025

Co-op has launched its first new store of 2025 in Salford Quays, kicking off an ambitious year of convenience growth for the retailer. The new store, located on the ground floor of Anchorage Gatewaya 29-storey residential developmentis strategically positioned near the areas media, education, and cultural hubs. The Salford Quays store is the first of up to 75 new Co-op locations planned for 2025.

Payment Services 67

Payment Services Operations Events Retail 67

TalkingRetail

JANUARY 20, 2025

A Hinckley shop which sold illegal cigarettes to undercover Trading Standards officers on eight occasions and had more than 1,800 packets of illegal tobacco seized during four enforcement visits has been closed down for three months.

Retail 59

Retail 59

Forrester eCommerce

JANUARY 22, 2025

Traditional demand-generation strategies don't accommodate the complex realities of B2B buying. Learn why adaptive programs are the answer.

B2B 195

B2B Marketing Customer 195

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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

B2C

RetailDive

JANUARY 23, 2025

Coresight Research expects some 15,000 locations to shutter in 2025, with plans already up well over 300% year over year.

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365 Retail

JANUARY 20, 2025

Aldi is set to expand its footprint in London by opening nine new stores within the M25 in 2025 as part of a 55 million investment. The openings are part of a larger 650 million UK-wide investment in the year ahead, reflecting the supermarkets commitment to offering high-quality, affordable groceries to more shoppers across the country. The retailer has already revealed four of the nine locations where its new stores will be opening: Wimbledon, Fulham Broadway, Caterham, and Orpington.

Improvements 62

Improvements Events Retail Management 62

TalkingRetail

JANUARY 20, 2025

Co-op has launched its first new store of 2025 in Salford Quays, as the convenience retailer embarks on plans to accelerate convenience growth.

Retail 52

Retail 52

Forrester eCommerce

JANUARY 21, 2025

The past decade has seen little advancement in KM technologies. Knowledge management solutions are changing right before our eyes.

Management 195

Management Technology 195

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

RetailDive

JANUARY 24, 2025

The 8,647-square-foot store, located in London, will feature brands such as Topps, Merlin, Match Attax and Bowman.

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365 Retail

JANUARY 20, 2025

OnBuy.com, one of the fastest growing British tech challenger brands, has announced it is moving its HQ from Bournemouth to London and launching a base in New York. It marks the start of a period of rapid international expansion which will establish OnBuy as a global e-commerce business. The news comes as the pioneering instant cashback marketplace – which connects sellers with over 6m customers – reported a record-breaking year of sales in 2024.

eCommerce 62

eCommerce eCommerce Platforms Technology Improvements 62

RetailWire

JANUARY 22, 2025

Advance Auto Parts promised to close over 700 stores through mid-2025.

Automotive 119

Automotive Retail 119

Forrester eCommerce

JANUARY 21, 2025

Personalization can take many forms, including delivering relevant, customized content, driving segmentation, and drawing on persona, role, geographical, and behavioral information to create great customer interactions. B2B firms should spend more time personalizing postsale customer engagement.

B2B 195

B2B Information Customer 195

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment