My Wife Quit Her Job

MARCH 27, 2025

In this episode, Toni and I discuss how traditional media is facing some major challenges and why its more important than ever to own your own audience. We dive into the shift from mainstream outlets to personal platforms and why building a direct connection with your followers is key. What You’ll Learn Why traditional media is dying. How to build a loyal audience that genuinely cares about what you share How to leverage social media for greater engagement and reach Sponsors SellersSummit.

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Social Media eCommerce Blog 284

lateshipment

MARCH 27, 2025

Theres nothing quite like the thrill of tracking a UPS packageuntil it mysteriously vanishes into the shipping void or arrives looking like it took a detour through a demolition derby. If youre an e-commerce business, every lost or damaged package isnt just an inconvenienceits a dent in your bottom line, a headache for customer service, and potentially a loss of repeat sales thanks to a disappointing delivery experience.

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Payment Services eCommerce Shipping Costs Document 130

Retail TouchPoints

MARCH 26, 2025

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points.

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Customer Recommendation Customer Experience Travel 147

365 Retail

MARCH 26, 2025

The global K-beauty market is experiencing a significant resurgence. This renewed interest stems from strategic pricing, accessible innovation, and a shift in consumer behaviour post-pandemic. South Korea has long been recognised as a beauty innovator. Still, its influence is again expanding as global consumers look for effective, affordable skincare products that reflect evolving values and routines.

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Beauty and Health Marketing eCommerce Platforms Multi-channel 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail

Bryan Eisenberg

MARCH 25, 2025

Keith Goode landed in Round Rock over 20 years ago. He didnt have a job. Just an invitation to crash with a friend. He saw potential here. Something felt right. And now? Hes helped some of the biggest brands in the world fix their most complex search challenges. But back then? Like a lot of us, he started by doing SEO before it even had a name. Back in the days of Altavista and Yahoo, ranking was about cramming keywords into your meta tags – or if you were feeling shady, hiding white text

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SEO Games Recommendation Consumer 130

Forrester eCommerce

MARCH 27, 2025

Our recent poll showed how consumers feel about and are responding to a slew of anticipated new tariffs.

Consumer 195

Consumer Customer Experience B2C Customer 195

TalkingRetail

MARCH 26, 2025

Retail industry bodies have reacted to the chancellor's Spring Statement, with thoughts on what impact, if any, it will have on the sector following measures set out in the Autumn Budget.

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Retail 64

RetailWire

MARCH 27, 2025

As the U.S. government ramps up its Make America Healthy Again initiative, McCormick is making changes.

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Salsify

MARCH 27, 2025

Heres a framework to help you navigate implementing artificial intelligence (AI) into your product information management (PIM) solution.

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Information Management 98

Retail TouchPoints

MARCH 26, 2025

CVS is one of the largest retailers in the U.S. by store count, with more than 9,000 locations across the country. And while a consistent experience is important for the chain, increasingly, the pharmacy retailer is working to create a store environment that caters to each local community individually. Visualization of CVS’s store footprint across the country; the darker the red, the more dense the store penetration.

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Beauty and Health Sporting Goods Technology Customer 225

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Customer Loyalty

Forrester eCommerce

MARCH 27, 2025

The enterprise world is on the brink of a fundamental transformation, and I believe were underestimating just how deep it will go. Over the past month, Ive had a series of epiphanies about GenAI, knowledge graphs, and AI agents.

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Fulfillment Improvements Management Customer 321

lateshipment

MARCH 28, 2025

Logistics is the process of planning, implementing, and controlling the efficient, cost-effective flow of raw materials, in-process inventory, finished goods, and related information from the point of origin to the point of consumption to conform to customer requirements. Reverse logistics includes all these activities, but in the reverse order. Think of it as the boomerang effect of e-commerce.

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Definition Shipping Costs eCommerce Management 130

FastSpring

MARCH 27, 2025

On March 18, the European Commission sent preliminary findings to Alphabet regarding Alphabets failure to comply with the Digital Markets Act (DMA). (Whats the DMA? Read more and get helpful links in this November 2023 post, Potential Apple App Store Policy Changes Due to EUs Digital Markets Act (DMA).) Per the Commissions press release , the two sets of preliminary findings specifically address Google Search giving preference to Alphabets own services, and the Play Store preventing app develope

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Payment Services Payments Games Document 141

Retail TouchPoints

MARCH 26, 2025

FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. When the program, powered by Blue Yonder , officially begins this summer, it will route returned items through a reverse logistics facility for optimal recovery, helping retailers ensure accuracy and speed and potentially reducing waste.

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Department Stores Supplies Customer Experience Presentation 162

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Forrester eCommerce

MARCH 27, 2025

CRMs have become over-engineered and complexity is killing their value. AI has the potential to simplify CRM.

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Marketing Management Customer 221

lateshipment

MARCH 23, 2025

When it comes to e-commerce, a failed delivery is not simply a minor hiccupbut a ticking time bomb for customer satisfaction, revenue, and business growth. When DHL, one of the biggest names in global shipping, doesnt deliver (quite literally), it can leave e-commerce businesses scrambling in confusion. Perhaps the package got lost in transit, maybe its on an unplanned world tour, or maybe it just never actually left the warehouse.

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Shipping Costs eCommerce Shipping Document 130

UpSellIt

MARCH 26, 2025

The consumer electronics category quite literally powers a wide variety of sectors, from communication and entertainment, to education, healthcare, and security. And not only is the consumer electronics category spanning outward, but it is also growing upwards as well. In fact, it is projected that the market will experience an annual growth rate of 2.90% from 2025 to 2029 Upsellit works with each and every one of these sectors, including some of the webs biggest consumer electronics brands.

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Consumer Electronics Electronics Consumer Shipping Costs 83

Retail TouchPoints

MARCH 26, 2025

After several months spent deciding the fate of its struggling Family Dollar division, parent company Dollar Tree has sold the banner to Brigade Capital Management and Macellum Capital Management for $1.007 billion. The VCs purchase of the 8,000+ -store discount retaileris expected to close later in Q2, subject to customary closing conditions. Dollar Tree began considering the fate of Family Dollar in June 2024 , initiating a strategic review to consider options including a sale or spinoff of th

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Management Operations Customer Retail 147

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Forrester eCommerce

MARCH 27, 2025

Theres no end in sight for the current disruption, but making the right strategic moves will help you come out ahead.

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B2B Customer Experience Management Customer 221

lateshipment

MARCH 27, 2025

Every late delivery or missing package is an inconvenience. Not just for the customer but more for the business. When a package arrives late, is damaged, or goes missing during transit, customers don’t blame the carrier. They will blame you. And the next thing you know, the frustration translates into negative reviews, refund requests, and potential churn.

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Shipping Costs Shipping Operations Improvements 130

TalkingRetail

MARCH 25, 2025

Telford & Wrekin Council's Trading Standards team has successfully prosecuted a Newport convenience store after it sold a vape product to a 15-year-old. Following reports of underage sales, Trading Standards launched an undercover operation in August 2024.

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Operations Retail 90

Retail TouchPoints

MARCH 26, 2025

Carters has brought in a new President and CEO to ramp up its growth initiatives. Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. Palladini brings more than 30 years of senior leadership experience to the baby and child apparel retailer. In his time at Vans , a division of VF Corporation, he more than doubled global revenue to over $4.2 billion in less than six years.

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Apparel Multichannel Accessories Retail 147

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

Forrester eCommerce

MARCH 26, 2025

In 2025, European technology spending will see a significant uptick of 5% to reach a monumental 1.4 trillion. Find out which sectors and categories will drive the growth in this preview of our annual European tech market forecast.

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Technology Marketing Information B2B 221

lateshipment

MARCH 22, 2025

Waiting for a FedEx shipment to arrive can feel like tracking a celebritylots of anticipation, occasional drama, and sometimes an unexpected plot twist. For e-commerce businesses, however, it’s not just about curiosity; it’s about keeping customers happy and operations running smoothly. Thats where FedEx shipment tracking comes in. With a robust tracking system, FedEx allows businesses to monitor shipments in real-time, providing updates on location, estimated date of delivery, and t

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eCommerce Shipping Reference Information 130

TalkingRetail

MARCH 25, 2025

Nisa retailers have joined forces to raise an impressive 4,270 for Sunshine and Smiles, a Leeds-based charity that provides vital support for children and young people who have Down syndrome and their families.

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Retail 95

Retail TouchPoints

MARCH 26, 2025

Aftershocks from the failed Kroger – Albertsons merger continue to ripple through the legal system. Albertsons had halted the proposed $24.6 billion merger in December 2024 , a move that was promptly followed by Albertsons suing Kroger in the Delaware Court of Chancery, claiming Kroger had failed to exercise best efforts and to take any and all actions to secure regulatory approval of the merger.

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Forrester eCommerce

MARCH 24, 2025

Lets start with some good news. According to Forresters Priorities Survey 2024, business and technology leaders tell us that the number one priority for their firm is to Improve the experience of our ultimate customers.

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Customer Improvements Technology 221

lateshipment

MARCH 25, 2025

Shopping has evolved from a leisurely stroll down the shopping street to a whirlwind of flash sales, endless choices, and the ever-looming threat of cart abandonment. In todays e-commerce-driven world, the journey from I need this to Finally, its mine! is anything but simple. Businesses arent just competing with each othertheyre up against boutique stores, social media ads, and the infinite distractions of the internet, all while trying to deliver a seamless and stress-free experience.

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Shipping Costs Shipping Payment Services eCommerce 130

TalkingRetail

MARCH 25, 2025

Nisa Local Uxbridge Road, operated by convenience chain LA Foods, has donated 1,000 through Nisas Making a Difference Locally (MADL) charity to St. Stephens CE Primary School as part of its ongoing commitment to supporting the local community.

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Presentation Operations Retail 91

Retail TouchPoints

MARCH 26, 2025

Advance Auto Parts will open 30 new U.S. stores this year, moving toward a goal of adding at least 100 new locations through 2027. The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode. The new locations will include the auto parts retailers larger-footprint market hub stores , which debuted in June 2022 with a 45,000-square-foot locat

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Customer Experience Operations Improvements Retail 147

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

Shopify