Sat.Jan 04, 2025 - Fri.Jan 10, 2025

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Navigating the Tariff Era: A Strategic Roadmap for Retailers

Retail TouchPoints

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. As retailers brace for this looming economic shift, learning from past experiences and implementing forward-thinking strategies is paramount to mitigating risk and seizing oppo

Retail 273
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12 Proven Customer Retention Strategies in Retail

RETAIL MANAGEMENT SOFTWARE

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.

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Over a third of consumers took on debt this holiday season

RetailDive

By generation, millennials took on the most, while baby boomers took on the least, according to a recent LendingTree survey.

Consumer 143
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NPS: Most Industries Should Focus On Eliminating Detractors To Boost Growth

Forrester eCommerce

Are you a CX leader at a company using Net Promoter Score (NPS)? Then you must be the most knowledgeable person onhow exactly a change in NPS affects your organizations key business metrics. Only then can you answer these super important questions: Where to focus?

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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The Great SEO Heist: How I turned One Blog Post Into 250K

A Better Lemonade Stand

Every great heist starts with ambitiona bold vision of what life could be. For me, it wasnt about riches or fame. It was about freedom. At the time, A Better Lemonade Stand was thrivingroughly 200,000 monthly visitors at the time, built brick by brick, keyword by keyword, post by post. Years of consistent effort had turned it into a trusted resource for aspiring entrepreneurs.

Blog 70
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How To Use Product Videos To Drive Sales | Salsify

Salsify

If a picture is worth a thousand words, a video is worth a million. Video offers a vivid, 3D experience that 2D photos cant always achieve. Product videos, in particular, are much better at highlighting the value-add for shoppers especially for those who cant get a (literal) feel for an online product.

eCommerce 136

More Trending

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Can Mobile Games Really Achieve >50% of Revenue From D2C?

FastSpring

With changes to legislation in the EU and lawsuits in the U.S., the future of monetizing your game direct to consumer looks brighter than ever. That said, you might be wondering what strategies work within the confines of today’s rules and if it’s even possible to earn 50% or more of your game’s revenue through D2C. In this episode of Growth Stage, we interview gaming D2C and creator marketing expert Justin Sacks of Nexus about his thoughts on: What winning strategies AAA and A

Payments 130
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Mike Micucci – The role of AI agents in retail

Fabric Blog

fabric is an AI-powered OMS that orchestrates across your entire order lifecycle to connect your demand channels to fulfillment locations. Book a demo today!

Demo 98
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How Google Detects Duplicate Content

Practical eCommerce

Google seeks diverse search results and must choose when two or more pages are the same or similar. The post How Google Detects Duplicate Content appeared first on Practical Ecommerce.

eCommerce 110
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Engineering Metrics Is The Elephant In The Room

Forrester eCommerce

With the growth of generative AI, developer productivity is on everyone's mind these days. But measuring developer productivity is challenging. Learn how focusing on alignment can help eliminate the elephant in the room.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

Supplies 274
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2024 Holiday Advertising Insights to Inspire your 2025 Digital Strategy

ROI Revolution

What’s the best way to kick off 2025 for your brand? Diving into your 2024 holiday advertising data and looking for helpful insights for the new year. The holiday shopping season can be make or break for many brands. Because of this, and understandably so, many marketers spend Cyber Week through the holidays in the day-to-day trenches stressing about the final push of the year and hitting revenue goals.

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Joann closes smattering of locations across US

RetailDive

The stores are being shuttered as part of “routine store location evaluation and optimization,” according to a company spokesperson.

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The 2025 NRF Innovators: 50 Tech Solutions Solving Retail Problems

Forrester eCommerce

Forrester's new report is an overview of 50 companies that are solving some of retails most pressing issues.

Retail 243
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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

Want to enjoy the best of the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is the place for you. The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 273
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Scaling Your Ecommerce Business: Shopify Email vs. Klaviyo in 2025

365 Retail

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont. Two major players, Shopify Email and Klaviyo, stand out in the landscape of email marketing tools, each offering unique features to support businesses at various stages of growth.

Shopify 98
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Walmart to miss 2025, 2030 emissions reduction targets

RetailDive

The retail giant said it will miss its goals to reduce operational emissions because of challenges with energy policy and infrastructure, as well as technology availability.

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Accelerating US Government Modernization with Open-Source and Agile Development

Forrester eCommerce

Preventing waste and abuse has long eclipsed innovation as a focus for the US government. Despite this, innovation is still happening. In fact, the US government doesnt have an innovation problem: it has an adoption problem.

Customer 221
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Barnes & Noble Plans to Open 60 New Stores in 2025

Retail TouchPoints

Barnes & Noble will open approximately 60 stores this year, according to reporting in the Financial Times (FT). The retailer, owned by Elliott Investment Management along with the UK bookseller Waterstones , opened 57 stores in the U.S. and 12 in the UK last year. The retailer currently operates 650 stores. Waterstones Managing Director James Daunt, who also leads Barnes & Noble, told FT that last year represented a really significant expansion, and that the company plans to do that or m

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67% of Shoppers Look Past Page 1 of Ecommerce Search Results | Salsify

Salsify

For years, digital marketers focused on landing on the first page of ecommerce search results, convinced that customers wouldnt scroll to the next page. But that line of thinking has become outdated as shopper behavior evolves.

eCommerce 125
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J.C. Penney, Brooks Brothers operator join forces as ‘Catalyst Brands’

RetailDive

The new entity features other labels owned by Authentic Brands Group and run by Sparc Group. Investors include Shein and mall REITs Simon and Brookfield.

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Key Insights From The Forrester Experience Optimization Solutions Wave, Q4 2024

Forrester eCommerce

Key Insights From The Forrester Digital Customer Experience Optimization Solutions Wave,Q4 2024: trends, differentiators, opportunities

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Missed the Return Window? Sell the Item on Poshmark

Retail TouchPoints

Poshmark has partnered with Loop Returns for a new program that will allow shoppers to sell unwanted items that they cant return to the original merchant, extending the life of these products and cutting return handling costs for retailers. When U.S. merchants that use Loop Returns enable this experience for their customers, shoppers initiating a return will see a Resell on Poshmark button next to items that arent eligible for a traditional return.

Fashion 272
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Ecommerce SMBs Need Faceless Videos

Practical eCommerce

Videos are an excellent way to showcase products and convert shoppers. Thanks to ever-improving AI, they are relatively easy to produce. The post Ecommerce SMBs Need Faceless Videos appeared first on Practical Ecommerce.

eCommerce 120
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8 retail trends to watch in 2025

RetailDive

Each year brings unique headwinds and tailwinds. From increased attention on DEI efforts to the shifting nature of DTC, this is what we’ll be following in 2025.

Retail 125
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Energize Your Journey Portfolio: Optimize Journey Value For Customers And The Business

Forrester eCommerce

Do You Know What Your Energy Takers And Energy Givers Are? Knowing what your energy givers and energy takers are is an important step in managing your personal energy and productivity. Energy takers are too much screen time, overthinking, clutter and mess, dehydration, sitting for too long, and setting unrealistic goals.

Customer 195
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Ulta Taps Instacart for Same-Day Delivery

Retail TouchPoints

Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores acrossthe U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront.

eCommerce 293
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Ecommerce Benefits of Dynamic Pricing

Practical eCommerce

AI-powered platforms transform a decades-old pricing practice. The post Ecommerce Benefits of Dynamic Pricing appeared first on Practical Ecommerce.

eCommerce 111
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US retail sales rose 3.8% this holiday season

RetailDive

Consumers were motivated by deals with last-minute purchases accounting for 10% of all holiday spending, per Mastercard.

Retail 124
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Improving CX Can Drive More Than One Billion Dollars In Revenue (2024)

Forrester eCommerce

Each year, we calculate how much business growth improving Forresters Customer Experience Index (CX Index) by one point drives. For 2024, we published the results in the report, How Customer Experience Drives Business Growth, 2024.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.