Forrester eCommerce

JANUARY 12, 2025

Jensen Huang says AI agents are a multi-trillion-dollar opportunity. Mark Benioff thinks agents represent what AI was meant to be. And Satya Nadella thinks SaaS is dead. Its 2025, and agents are the only game in town (or so it would seem).

Games 326

Games Technology 326

Groove

JANUARY 13, 2025

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. Valued at over $30 trillion in 2024 , the global B2B eCommerce market is growing faster than B2C, with a compound annual growth rate (CAGR) of over 16 percent. This shift underscores the importance of adopting eCommerce for wholesalers that want to stay competitive and cater to digitally savvy B2B buyers.

eCommerce Platforms 377

eCommerce Platforms B2B Payment Services eCommerce 377

Retail TouchPoints

JANUARY 15, 2025

Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends , but it was her lifelong experience as a curly girly (a woman with curled and coiled hair) that inspired the idea and was validated by generations of women with similar experiences. I wanted to actually create products that supported hair the way it grew out of its head not to straighten it or anything, Ross said during a conversation with Business of Fashion s Sheena Butler-Young

Marketing 274

Marketing Operations Retail Consumer 274

RetailDive

JANUARY 14, 2025

CEO Joshua Schulman’s turnaround plan focuses on the outerwear and scarf categories — and it might be working.

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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

My Wife Quit Her Job

JANUARY 14, 2025

Today, Toni and I are doing our first annual awards episode! From the Best Investment of the Year to the Coolest Moment of the Year, well celebrate the wins, laugh at the losses, and reflect on the lessons that shaped the past 12 months. Stick around as we crown the Biggest Winner, call out the Biggest Loser, and share the life hacks, personal changes, and standout products that defined the year!

eCommerce 156

eCommerce 156

Korona

JANUARY 14, 2025

Discover common inventory management challenges like stockouts, overstocking, and tracking errors, plus tips to overcome them.

Management 52

Management Point of Sale 52

TalkingRetail

JANUARY 15, 2025

For convenience stores, now is the time to prepare for 2025. Its a time when consumers want to dust off 2024 and bring in the new year, typically with new, healthier habits, meaning its a good idea for retailers to promote their better-for-you ranges.

Consumer 52

Consumer Retail Management 52

Practical eCommerce

JANUARY 15, 2025

Retail CEOs worldwide are generally optimistic for their own companies but less so for the overall economy. The post Charts: Outlook of Global Retail CEOs Q4 2024 appeared first on Practical Ecommerce.

Retail 61

Retail eCommerce 61

UpSellIt

JANUARY 15, 2025

As the calendar turns to January, customers are stepping into the new year with fresh goals, renewed motivation, and a mindset primed for change. For ecommerce retailers, this period is the perfect time to align your marketing efforts with the psychology of shoppers. By understanding their post-holiday season mindset and leveraging tailored strategies, you can position your brand top of mind and kick off the year with impactful New Year marketing campaigns.

Marketing 111

Marketing Hobbies Recommendation Download 111

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. Furthermore, the number of people relying on digital wallets on their smartphones, rather than carrying a traditional purse containing cash, continues to rise.

Payment Services 274

Payment Services Merchant Services Payments POS 274

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

Forrester eCommerce

JANUARY 16, 2025

Is a Super Bowl ad worth it? A 30-second spot at this years Super Bowl will set you back a cool 7 million bucks. And even if you wanted one of those spots, you cant have it theyve been gone for a while.

Customer Experience 357

Customer Experience B2C Customer Marketing 357

ROI Revolution

JANUARY 17, 2025

A snippet the summary information about a webpage, included with an organic link in a search engine results page (SERP) is a businesss first impression for many potential customers. Part of an SEO’s job is to do their best to ensure that first glance is enticing, which means doing what we can to bring that snippet to life. Following best practices is the first step, but what happens when your snippet is wrong or just plain missing?

SEO 146

SEO Document Information Recommendation 146

TalkingRetail

JANUARY 13, 2025

Allwyn, operator of The National Lottery, has launched a brand new annuity-style scratchcard based on its successful draw game Set For Life.

Retail 103

Retail Games Operations 103

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% of sales. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

Retail 292

Retail BigCommerce B2C Channel 292

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

Shopify

Forrester eCommerce

JANUARY 15, 2025

Today, Google announced that it will include the best of Google AI in its Workspace Business and Workspace Enterprise plans, without the need to purchase an add-on. Will this make Workspace more competitive against Microsoft 365?

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Customer 244

365 Retail

JANUARY 15, 2025

Pricer, the leading in-store automation and communication solutions provider, has announced the launch of its latest innovation, Pricer Avenue , to evolve the role of traditional Electronic Shelf Labels (ESLs) and deliver enhanced and connected in-aisle experiences. A bold, new modular ESL system, Pricer Avenue redefines traditional aisle experiences, offering new ways for retailers to compose, build, run and merchandise the shelf-edge digtally.

Retail 70

Retail Electronics Technology Games 70

TalkingRetail

JANUARY 14, 2025

Cadbury has launched three new ice creams in stick and tub format, Cadbury Dairy Milk Mint Stick, Cadbury Dairy Milk Mini Sticks and Cadbury Crunchie Tub.

Retail 96

Retail 96

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart.

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Supplies Improvements Social Media Operations 284

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

Forrester eCommerce

JANUARY 15, 2025

What's the difference between a cryptocurrency and a stablecoin? What's a CBDC, anyway? We demystify the key terms in this blog post.

Cryptocurrencies 222

Cryptocurrencies Blog Banking Customer 222

365 Retail

JANUARY 15, 2025

This February, BOXPARK is set to unveil its newest venture, PLAYBOX , an immersive social gaming experience located at BOXPARK Croydon. Combining competitive socialising, live sports, and vibrant entertainment, PLAYBOX aims to redefine social experiences in South London. Image: Boxpark Spanning 3,500 square feet, PLAYBOX is designed to create an all-encompassing gaming experience.

Games 67

Games Books Arts Events 67

TalkingRetail

JANUARY 14, 2025

A South London Nisa retailer has crafted a truly unique product, transforming trees outside his convenience store into a premium gin.

Retail 93

Retail 93

Retail TouchPoints

JANUARY 14, 2025

One of the core values of Dick Schulze, Founder of Best Buy , was learning from challenge and change a prescient insight from a retail leader in the 80s who realized even then that in retail, especially in consumer electronics retail, there would be constant change. Its a tenet that the companys latest CEO, Corie Barry, kept front of mind as she took the helm in 2019 , throughout the upheaval of the pandemic and into today.

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Consumer Consumer Electronics Electronics Technology 281

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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

B2C

Forrester eCommerce

JANUARY 16, 2025

Enhancing both brand experience and customer experience has a multiplicative revenue impact. Learn about our new framework for measuring and analyzing the two and how it can point you toward avenues for growth.

Customer Experience 195

Customer Experience Customer B2C B2B 195

ESW

JANUARY 17, 2025

This is part two of our series on localised checkout solutions. Be sure to read part one and part three to get the complete picture and learn why worldwide ecommerce success hinges on the checkout experience. In the first part of this series, we saw that localised checkouts benefit your customers by giving them the same experience they have with domestic ecommerce.

Payment Services 78

Payment Services Shipping Costs Multi-channel Live Chat 78

TalkingRetail

JANUARY 14, 2025

AY&Y Patel Dewsbury has transformed its Ceylon service station in Rochdale with a 1.5m complete knockdown rebuild.

Retail 107

Retail 107

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

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Sporting Goods Mobile Shipping Travel 270

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

JANUARY 14, 2025

Get three key takeaways from Forrester's recent review of North American investing sales websites in this preview of a new report.

Games 195

Games Customer Experience Consumer Management 195

ESW

JANUARY 17, 2025

This is the first in a series of posts about localised checkouts, why theyre essential for international ecommerce, features to look for in a localised checkout and payment solution and how you can grow your international business by implementing the right system. Imagine this. You walk into a Dublin pub, excited to try it for the first time. Youve heard great things about the food and drink and the atmosphere.

Payments 78

Payments Payment Services eCommerce Marketing 78

TalkingRetail

JANUARY 15, 2025

A covert operation conducted by Japan Tobacco International (JTI) in Wolverhampton has highlighted the prevalence of illicit tobacco and vapes in the area, with 22 stores found to be selling illegal products. Undercover operatives carried out multiple test purchases across Wolverhampton in October 2024 and… This story continues at Wolverhampton investigation finds 2.

Operations 105

Operations Retail 105

Retail TouchPoints

JANUARY 14, 2025

The Buckle, Inc. , will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The retailer is especially known for its denim assortment, which includes various fits, styles and finishes from leading denim brands, as well as its exclusive brand, BKE.

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POS Apparel Accessories Mobile 274

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment