Salsify
MAY 29, 2025
If you thought Gen Z was hard to keep up with, meet Gen Alpha , the newest generation of shoppers influencing everything from what snacks end up in the cupboard to which washing machine gets added to cart.
lateshipment
MAY 27, 2025
Had a package mysteriously disappeared while in transit? Or a customer complaining that their order arrived shattered into pieces? If you’re nodding your head, silently remembering those dreaded moments, you’re not alone. According to Invesp, 20% of customers say they’ve received damaged products. This not only leaves you bearing the brunt of replacements or refunds but can cause a serious dent in your brand reputation.
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Forrester eCommerce
MAY 28, 2025
Product-led sales (PLS) combines product-led growth and sales-led strategies to empower B2B buyers to discover, evaluate, and commit to offerings through self-service. By attracting users through product trials and viral sharing, PLS enables sales teams to convert high-intent users, lowering acquisition costs and accelerating sales cycles. Success requires strong alignment across product, marketing, and sales; robust data analytics; and a cultural shift toward product-assisted selling.
iVend
MAY 29, 2025
Solve stock issues, prevent sellouts, and build a stronger business with iVend’s omnichannel retail solution. About a month ago, we hosted a webinar titled Mastering Inventory Managementa fast-paced, insight-packed session on what it really takes to avoid stockouts, clear out dead stock, and create smooth, connected retail experiences. If you missed it, dont worryweve got you covered.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
MAY 29, 2025
Could President Trumps reciprocal tariffs simply disappear in 10 days? They will if the Court of International Trade gets its way. On Wednesday, a three -judge panel from the federal trade court declared that Trump did not have the power to impose the tariffs he introduced on April 3 or those imposed separately on Mexico, Canada and China earlier in the year , multiple sources report.
TalkingRetail
MAY 29, 2025
Total till sales growth slowed to +3% at UK supermarkets in the last four weeks ending 17 May 2025. This is down from the +9.6% recorded last month, according to new data released today by NielsenIQ (NIQ).
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
365 Retail
MAY 29, 2025
When it comes to engaging an audience and sparking excitement, few methods can compete with the allure of a contest. The thrill of competition and the possibility of winning a prize can draw in participants who might otherwise never interact with your brand. The intelligent use of contest tools can transform a standard campaign into an engagement powerhouse, extending reach and solidifying customer loyalty.
Bryan Eisenberg
MAY 27, 2025
What if your morning coffee had commitment issues? Hot and iced, both at once. Undecided, until you decide. Thats not just todays vibe. Its how your brain and your universe actually behave. Your brain doesnt passively receive reality. It predicts it. It guesses what comes next, then reshapes what you see, hear, and feel to match that expectation. Neuroscientists call this predictive coding.
Omnisend
MAY 27, 2025
Reading Time: 4 minutes Gone are the days when productivity and performance were all about doing more, all the time. Now, leaders are increasingly aware of the importance of employee wellbeing, and how it can improve productivity without risking burnout. One such idea is Pause Day, a concept that originated with Shopifys CEO and is now embraced here at Omnisend.
Forrester eCommerce
MAY 28, 2025
Although details are limited with more expected to come during an upcoming earnings call, we know that a leader in the SSE market will consume a leader in the MDR market with Zscaler announcing that it intends to acquire Red Canary.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
MAY 30, 2025
Victorias Secret is the latest retailer to be hit by a cyber attack following similar incidents at Marks & Spencer , Dior , Harrods and Adidas , all this month. On Thursday the Victorias Secret website featured a message that the site had been shut down due to a security incident, however, consumer commentary online indicates that website outages may have started much earlier in the week.
lateshipment
MAY 27, 2025
Had a package mysteriously disappeared while in transit? Or a customer complaining that their order arrived shattered into pieces? If you’re nodding your head, silently remembering those dreaded moments, you’re not alone. According to Invesp, 20% of customers say they’ve received damaged products. This not only leaves you bearing the brunt of replacements or refunds but can cause a serious dent in your brand reputation.
Ecommerce Platforms
MAY 27, 2025
I’ve been working in ecommerce for over a decade—helping brands choose the right platforms, launch faster, and grow smarter. I’ve seen Shopify evolve from a simple store builder into one of the most powerful ecommerce tools on the market. And with the launch of Shopify Horizon in 2025 , we’re looking at the biggest leap forward in how stores are designed and managed since Shopify started.
Forrester eCommerce
MAY 30, 2025
Salesforce, a leader in CRM applications, has announced its intent to acquire Informaticaa global leader in enterprise data managementfor approximately $8 billion. Informatica fuels Salesforces hard pivot to reinvent itself as an AI-first company and away from its CRM roots.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail TouchPoints
MAY 27, 2025
Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how the two companies approach innovation: The long and short of it is that Amazon is a Why company, while Walmart is an And company. Walmart CEO Doug McMillon in an April 9 update following the companys investment community meeting: Were an and company.
lateshipment
MAY 26, 2025
You’ve shipped your product via USPS to a customer, and then the updates stop. Days go by, and the package still hasn’t arrived. Your customer grows impatient. Now, you’re stuck answering emails, offering apologies, and possibly issuing a refund from your pocket. USPS is a well-known and reliable shipping partner. It handles over 128 billion pieces of mail and packages annually.
RetailDive
MAY 29, 2025
The live shopping company hosted its first Super Brand Day on the social media platform, marking its highest-viewed livestream to date.
Forrester eCommerce
MAY 27, 2025
Weve seen an incredible wave of interest and some truly inspiring initial submissions for the 2025 Forrester Technology Awards in the APAC region! Your enthusiasm for showcasing how technology drives business results, enhances experiences, and fuels innovation is exactly what these awards are all about.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail TouchPoints
MAY 30, 2025
As online purchases increased and face-to-face consumer engagement with staff reduced, more and more retail brands leaned into communications that reflected this new reality. They focused on purpose, product superiority, promotion and emotional benefit. The result? Employee-centric communications were relegated to the scrap heap of advertising. But now, there has been a renaissance.
lateshipment
MAY 26, 2025
Imagine a customer trying to return a product on your website. They are stuck in a maze of emails, phone calls, and endless waiting. If your return process is way too complex, chances are the customer wouldnt want to shop with you again. A study by ParcelLab found that 92% of shoppers say an easy return policy affects their buying choices, while 62% say they probably won’t shop with a retailer with a bad return experience.
Ecommerce Platforms
MAY 27, 2025
Shopify and Launch Cart are two ecommerce website builders making noise in the market — but which one comes out on top in our 2025 round of hands-on research and testing? We’ve spent over 300 hours analyzing, comparing, and testing the best ecommerce platforms to give you a clear recommendation for your online store. Based on that testing, Shopify is the stronger choice if you’re serious about selling online and scaling your business with SEO.
Forrester eCommerce
MAY 30, 2025
AI disrupts marketing norms and changes so rapidly that it’s hard to keep up. Just last week, Google announced its newest push to incorporate AI in search with AI modeand Microsoft introduced the Agent Store, a catalog of AI agents.
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Retail TouchPoints
MAY 28, 2025
Salesforce will beef up its cloud data management capabilities with the purchase of Informatica for $8 billion in equity value, net of Salesforces current investment in the company. Holders of Informaticas Class A and Class B-1 common stock will receive $25 in cash per share when the acquisition closes early in Salesforces 2027 fiscal year, which begins in January 2027.
lateshipment
MAY 26, 2025
Once a package leaves your business’s doors, it goes on a winding journey through sorting centers, transport hubs, and local delivery routes before it reaches your customer. While these systems usually work like clockwork, occasional disruptions can throw a wrench in the process. Delays can occur at any stage, such as pickup, transit, sorting, or final delivery.
Omnisend
MAY 27, 2025
Reading Time: 10 minutes Too many potential sales are lost every day due to shopping cart abandonment. Its one of the most frustrating challenges for online retailers as it represents a massive opportunity cost. When a customer adds items to their cart but doesnt complete the purchase, its a signal that something went wrong. By understanding why customers abandon their carts and implementing targeted solutions, you can recover significant potential revenue.
Forrester eCommerce
MAY 30, 2025
In an era of rapid technological change (hello AI), CIOs must cultivate relationships that inspire new behaviors and promote technological innovation and transparency. Gone are the days of technology being a function operating in the background of an organization. Technology is now fully in the spotlight as central to most business strategies.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail TouchPoints
MAY 30, 2025
Stitch Fix is continuing to test out new ways to introduce more flexibility into its digital styling service. After expanding the size of its fixes (what the company calls the selection of items that are sent to customers for trial) from five items to as many as eight in 2024 , Stitch Fix is now introducing two new ways to build fixes. Build a Fix Around a Specific Item In 2021, Stitch Fix also introduced Freestyle , which allows customers to shop individual items whenever they want.
RetailWire
MAY 30, 2025
Target continues to eliminate its diversity, equity, and inclusion (DEI) practices despite ongoing customer pushback. Bloomberg Law is reporting that after joining Target last summer to succeed retiring legal and compliance director Don Liu, who spent nearly nine years there trying to reduce the company’s outside counsel panel using DEI and other criteria, including efficiency and risk tolerance, Amy Tu is departing Target.
RetailDive
MAY 28, 2025
The move affects about 90% of the workforce, with just over 100 people staying on to help the iconic Canadian department store wind down.
Forrester eCommerce
MAY 30, 2025
At the MIT Sloan CIO Symposium in Cambridge, Massachusetts, last week, MIT Nobel Prize winning economist, Daron Acemoglu, painted it black and white. He said, technology can take two paths. Path one is using technology to automate tasks that people once did. We’ve been doing that for centuries. Silicon Valley loves it.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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